Holiday Inn Express San Diego South - Chula Vista by IHG

Very well maintained place. The bed and pillows are great!

Staff was great and the room was very clean and comfortable. Nice selection of breakfast items

Room and property were fine overall. The location is convenient to shopping and restaurants, and parking was good as well. Unfortunately, the check-in experience was not pleasant. The clerk made an issue out of collecting additional personal information such as my address and phone number. He already had my government-issued ID to verify identity and also secured a deposit on my credit card, so I questioned why more information was necessary. He insisted it was “legally required,” which I disagreed with. I explained that I would of course provide such information to law enforcement if legally required, but I do not believe a hotel has any obligation to demand it beyond identity verification and payment authorization. Additionally, I am an IHG Platinum Elite member, and there was no acknowledgment of status or elite recognition during check-in, which was disappointing. Other than the uncomfortable check-in interaction, the stay itself was satisfactory.

nice hotel, great breakfast. Better than most equivalent hotels.

We only stayed one night but the room was quiet and the bed was comfortable. Breakfast was good and many choices. We will be back!