Name: Candlewood Suites-Augusta by IHG
Address: 1080 Claussen Road, Westside, Augusta, Georgia, United States of America, Augusta, Richmond County, US
Price range: US$66–US$109 per night
Rating: 7.73

What guests think

At Candlewood Suites-Augusta by IHG, reviewers describe a mixed experience, citing comfortable, kitchen-equipped suites for some stays alongside complaints about inconsistent cleanliness, maintenance problems that disrupt comfort, and occasional disturbances that impacted rest or a feeling of safety.

Service feedback is split: many describe welcoming, helpful front-desk teams, while others report rude interactions, poor communication on refunds or reservations, and limited follow-up from management. Facilities notes include recurring elevator outages and a pet-friendly policy that some say carries high fees. Location is generally convenient and sometimes quiet for guests. Overall, expect a practical stay with useful in-room amenities, but be prepared for variable upkeep and service consistency.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Guests mention recurring elevator outages. The hotel is pet friendly, though some felt the pet fee was high.

Related guest reviews

10

joyce

8 Jul 2024

·

Stayed 1 night

Okay for one night. 64. For Hotel 75.00 for our pet...really ???

6

Demetrice

25 May 2024

·

Stayed 1 night

Elevator was broken & hotel very dated… Staff was extremely friendly which was a plus

8

ANTHONY

23 May 2024

·

Stayed 2 nights

The service and cleanliness were very good, the only negative thing about our stay was that we were on the 2nd floor and the elevator was out of service the whole time. Having said that, I work in the maintenance field and understand that sometimes the time it takes to have repairs done can be out of your control.

6

Laurel

21 Apr 2023

·

Stayed 1 night

I didn't know how high the rate for a dog for one night would be. Outrageous. The place is very nice, but would notstay again. Having a dog almost was the same as the room rate

10

Tandra

25 Apr 2023

·

Stayed 5 nights

Pet friendly

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Cleanliness

Reports vary: several guests found rooms dirty or malodorous, with wet carpets or leaks, while others described clean or spotless stays.

Related guest reviews

2

Litia

13 Nov 2025

·

Stayed 3 nights

The room was not cleaned prior to my family’s arrival. I had to change my bedding. There was a musty scent in the room. I had to clean the bathroom as well. When I asked for a refund for my last day because we were leaving early, my request was denied even with all that wasn’t done in the room. And the manager didn’t have the decency to tell me that the request was denied. She sent someone else to deny the request since she was too busy.

2

Rebecca

23 Feb 2026

·

Stayed 7 nights

The room was filthy and the customer service was horrible.

10

Chadrick

1 May 2023

·

Stayed 1 night

Bed was nicely made & clean Bathroom was spotless No battery in the smoke detector tho No plug for bedside table

10

Tashara

1 Dec 2022

·

Stayed 19,322 nights

Rooms were clean, property was clean. Staff was very friendly and welcoming.

2

Joseph

17 Jul 2025

·

Stayed 10 nights

One of the nastiest hotels I have stayed in. AC leaked all over the carpet, room wasn’t very clean, smelled like weed all over the place INSIDE. DO NOT STAY HERE

8

Tite

1 Sept 2025

·

Stayed 2 nights

There was some kind of altercation in the parking lot outside of the hotel on 30 August and the sheriff department was called and three sheriff vehicles showed up. The TV reception in my room was not clear and there were loose floor tiles in the bathroom.

2

Krislyn

11 Apr 2025

·

Stayed 1 night

Staff initially gave me a key to an already occupied room so I walked in on somebody. When I went to get another room, the only room provided was one that smelled severely of chemicals and the carpet was soaking wet. I asked to speak to a manager multiple times with no call back. The smell was so bad my clothes smelled like chemicals for days.

4

Howard

12 Aug 2024

·

Stayed 1 night

Room smelled awful. Tv didnt work. Front desk put me in another room. In that room the door card key needed batteries replaced. The lamp didnt work. And also smelled awful.

2

Lee

9 Nov 2025

·

Stayed 3 nights

The room provided was unclean and the replacement room was under construction I cancelled my stay there and went elsewhere. The experience was very unpleasant.

8

Ralph

12 Sept 2023

·

Stayed 1 night

Hotels need to simply invest in taking out all carpet and keep hard floors. Its a cleaner look and doesnt hide smells. You can only clean carpet so many times. The carpet here smelled like there was a leak somewhere in the room. Rid the carpet... it will cost less over time.

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Rooms

Many appreciated comfortable, quiet suites with full kitchens; others noted dated spaces and noise from other guests.

Related guest reviews

10

Gaelle

9 Feb 2025

·

Stayed 1 night

Simple, clean, and quiet place to stay. No complaints.

10

Tameka

13 Feb 2025

·

Stayed 8 nights

It was a nice stay, quite, free laundry, Wi-Fi, cable, nice grilling area out back as we as a dog area to walk your animals (yes pets allowed) there was also a full kitchen area which I thought was the best.

6

Demetrice

25 May 2024

·

Stayed 1 night

Elevator was broken & hotel very dated… Staff was extremely friendly which was a plus

10

LaTorrie

31 Aug 2024

·

Stayed 1 night

Everything about my stay was amazing including the staff. The facility is kept very well, didn’t hear any noise from other guests or staff.

2

santauna

18 Jun 2025

·

Stayed 1 night

Horrible experience… Poor, non caring management. The guest above my room were SUPER LOUD all night. 2 calls were made to the front desk NOTHING CHANGED. I slept about 2 hours and my husband didn’t sleep at all. The manager did not call nor care. She told Expedia “policy states no refunds”. Policy also states quiet time is 10:30p-7a and a guest could be asked to leave if the disturbance continues. She uses policy for HER BENEFIT ONLY and could care less about the guest as long as the card goes through and the payment is collected.

8

Ricky

15 Feb 2025

·

Stayed 1 night

Everything was great the staff was very helpful and very nice the room was clean

2

allison

23 Apr 2023

·

Stayed 1 night

People constantly opening doors and going in and out of rooms on my floor every 3-5 minutes all night long. Every time the doors would open and shut it would shake my door in its frame and echo throughout my room. I finally looked out my peephole to see what was going on and there was a man who looked drugged out, pacing up and down the hallway for a long time. If you are looking for a quiet hotel, look elsewhere.

10

channell

1 Feb 2024

·

Stayed 4 nights

Kitchen

8

Tonia

8 Aug 2024

·

Stayed 1 night

The was comfortable but it could use some renovations.

10

Trina

26 Feb 2024

·

Stayed 1 night

The location is nice and quiet! Hotel has a few better than average amenities- like the fitness room which is more than just a treadmill and elliptical. The room was very comfortable and the bed was heavenly. I love that this property has the full Dove shower gel, shampoo and conditioner in the shower. Thank you! The staff was super friendly We’ll be back!

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Service

Many guests praise friendly, welcoming staff; however, several cite rude interactions, room assignment or reservation issues, refund denials, and slow management response.

Related guest reviews

2

Litia

13 Nov 2025

·

Stayed 3 nights

The room was not cleaned prior to my family’s arrival. I had to change my bedding. There was a musty scent in the room. I had to clean the bathroom as well. When I asked for a refund for my last day because we were leaving early, my request was denied even with all that wasn’t done in the room. And the manager didn’t have the decency to tell me that the request was denied. She sent someone else to deny the request since she was too busy.

10

Corey

9 Jul 2023

·

Stayed 8 nights

Staff was amazing all week with our group. Suites are definitely the way to go!

10

Kayla

24 Jun 2023

·

Stayed 1 night

Great prices, very convenient location, and wonderful staff.

2

santauna

18 Jun 2025

·

Stayed 1 night

Horrible experience… Poor, non caring management. The guest above my room were SUPER LOUD all night. 2 calls were made to the front desk NOTHING CHANGED. I slept about 2 hours and my husband didn’t sleep at all. The manager did not call nor care. She told Expedia “policy states no refunds”. Policy also states quiet time is 10:30p-7a and a guest could be asked to leave if the disturbance continues. She uses policy for HER BENEFIT ONLY and could care less about the guest as long as the card goes through and the payment is collected.

4

david

2 Apr 2023

·

Stayed 1 night

Had a lot of trouble checking in. Hotel said i didn’t pay prior to check in which I showed them on my Expedia account that I did. Had to pay again for the room. Then was given a 1 bed room when I booked a room with 2 beds. The property was convenient for where we needed to go. But it is not the greatest. Does the job if you just need a place to sleep.

2

Krislyn

11 Apr 2025

·

Stayed 1 night

Staff initially gave me a key to an already occupied room so I walked in on somebody. When I went to get another room, the only room provided was one that smelled severely of chemicals and the carpet was soaking wet. I asked to speak to a manager multiple times with no call back. The smell was so bad my clothes smelled like chemicals for days.

10

Loche

30 Jun 2024

·

Stayed 2 nights

Friendly receptionist. Very welcoming. Comfortable environment.

10

Sheryl

28 Mar 2023

·

Stayed 1 night

Everything was nice. The staff was super friendly. Every one of them. I will DEFINITELY stay there again. I absolutely loved it.

10

Nanette

21 Sept 2025

·

Stayed 1 night

It was great from beginning to end. Our hostess when we checked in was Amazing, her name was Talonga or something like that I'm sorry I can't remember exact name and I should have because she was great. Thank you again for everything. I'm in customer service industry and this is how I treat my customers.

2

Ileshkumar

1 Oct 2025

·

Stayed 4 nights

Staff is so rude

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Location

Generally convenient for getting around and sometimes quiet. A few reviews note disturbances inside the hotel and one parking-lot incident.

Related guest reviews

10

Kayla

24 Jun 2023

·

Stayed 1 night

Great prices, very convenient location, and wonderful staff.

8

Tite

1 Sept 2025

·

Stayed 2 nights

There was some kind of altercation in the parking lot outside of the hotel on 30 August and the sheriff department was called and three sheriff vehicles showed up. The TV reception in my room was not clear and there were loose floor tiles in the bathroom.

8

Kari

3 Apr 2023

·

Stayed 5 nights

Friendly staff and convenient location based on the purpose for our trip

2

allison

23 Apr 2023

·

Stayed 1 night

People constantly opening doors and going in and out of rooms on my floor every 3-5 minutes all night long. Every time the doors would open and shut it would shake my door in its frame and echo throughout my room. I finally looked out my peephole to see what was going on and there was a man who looked drugged out, pacing up and down the hallway for a long time. If you are looking for a quiet hotel, look elsewhere.

8

Todd

16 May 2023

·

Stayed 1 night

Location and access to everything

10

Trina

26 Feb 2024

·

Stayed 1 night

The location is nice and quiet! Hotel has a few better than average amenities- like the fitness room which is more than just a treadmill and elliptical. The room was very comfortable and the bed was heavenly. I love that this property has the full Dove shower gel, shampoo and conditioner in the shower. Thank you! The staff was super friendly We’ll be back!

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Dining

Not enough information in reviews.

Related guest reviews

2

Miriam

17 May 2024

·

Stayed 1 night

I wasn’t satisfied with my room. It was hot in the bedroom and cold everywhere else. The TV in the bedroom didn’t have any sound to it. I called the front desk and a lady told me she would come check it. She said to give her 5 minutes, she never showed up! I asked for a room with two beds. I booked my room on line, I clicked on a room with two beds. When I checked in I was told that they don’t have rooms with two beds. I didn’t believe that!!!! So I got a room with a let out bed and a bed. My room cost $118 per night and the was no BREAKFAST! I was very disappointed with the service we had to make up the bed we pulled out! I promise I won’t bother you guys again and I’m going to warn my friends to steer clear!!

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Month	Average price
January	US$78
February	US$80
March	US$75
April	US$317
May	US$82
June	US$82
July	US$89
August	US$84
September	US$91
October	US$84
November	US$76
December	US$74

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $109	16 $99	17 $94	18 $84	19 $99
20 $82	21 $70	22 $70	23 $75	24 $71	25 $105	26 $99
27 $77	28 $90	29 $77	30 $77

Su	Mo	Tu	We	Th	Fr	Sa
				1 $73	2 $78	3 $67
4 $68	5 $70	6 $74	7 $75	8 $72	9 $72	10 $85
11 $69	12 $73	13 $75	14 $72	15 $84	16 $84	17 $71
18 $66	19 $71	20 $72	21 $75	22 $71	23 $86	24 $72
25 $70	26 $71	27 $73	28 $74	29 $71	30 $73	31 $72

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Monthly average prices

About this property

Location

Room options

Studio Suite, 1 Queen Bed, Accessible (Hearing)

Suite, 1 Bedroom

Suite, 1 Bedroom, Accessible (Roll-In Shower)

Suite, 1 Bedroom, Accessible (Hearing)

Studio Suite

Studio Suite, 1 Queen Bed

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Candlewood Suites-Augusta by IHG

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Prices for upcoming dates