Name: Hampton Inn & Suites Grand Rapids-Airport 28th St
Address: 5200 28th St Se, Grand Rapids, Michigan, United States of America, Grand Rapids, Michigan, US
Price range: US$101–US$209 per night
Rating: 8.03

What guests think

Across recent reviews, Hampton Inn & Suites Grand Rapids-Airport 28th St earns praise for friendly, accommodating staff, clean and spacious updated rooms, a convenient yet quiet airport location, and a reliable shuttle with early-start breakfast support for early flights.

Renovations have at times closed the pool or fitness room, the pool can feel cold, and there is no hot tub; EV charging also requires an external account. Some report maintenance or housekeeping lapses such as broken or hard-to-control blinds, noisy or weak AC, lingering smoke odors, and slow bathroom drainage. The property sits off the main road behind retail, making it a bit hard to find for first-time arrivals. Expect a practical, comfortable stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Airport shuttle is consistently praised and runs early; parking is available but some mention fees to leave a car. Renovations have at times closed the pool or fitness room, the pool can feel cold, there is no hot tub, and EV charging requires an external account.

Related guest reviews

10

Sheryl

12 Jun 2023

·

Stayed 1 night

This hotel was really tucked up and out of the way, but it was close via what seemed like a back road to a lot of shopping and dining. I also wish I had been told that the property was undergoing major renovation. Pool and fitness center were closed

10

Douglas

12 Nov 2024

·

Stayed 1 night

Very helpful desk staff. Shuttle service was very accommodating.

8

Jeffrey

12 Aug 2024

·

Stayed 2 nights

Overall it was a good experience, clean room. EV charging requires an account to a seperate company and that should be indicated somewhere, as I wasted time trying to charge before figuring out what was needed. After that charging was a breeze. Our big issue was electric blinds that seemed to have a mind of their own. Since we were on the first floor this was a very uncomfortable situation, as people in the parking lot could see into the room, we were told the property was booking and we could not be moved... problem corrected itself but was never resolved by management. Maybe there was a timer in the blinds? nobody really knew. We ended up moving the lamp by the window to block the view. This was a PITA when we just wanted to rest. Gym was in great shape and had decent equipment, pool had way too much chlorine.

10

Ann

25 Dec 2024

·

Stayed 1 night

Near airport with shuttle.

10

Juliet

15 Jan 2025

·

Stayed 6 nights

Location was perfect and tranquil, close to airport, shops and conveniences without being in the busyness of 28th Street. Staff were quietly attentive and always available to make sure all our needs were met. The airport shuttle was very convenient. Rooms were clean and spacious and well appointed.

6

Jennifer A

15 Jun 2023

·

Under construction. No elevator, no pool, no workout room,no coffee maker or iron in the room. Breakfast was minimal

4

David

7 Mar 2023

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Stayed 1 night

I choose for its EV charging. That is a lie. Place is being remodeled (March 2023). Elevator is scary.

10

Kathryn

15 Jun 2024

·

Stayed 1 night

Appreciated our shuttle from GRR airport T 12:45 AM! Clean, quiet hotel, nicely equipped fitness room

8

Jane

4 Apr 2024

·

Stayed 1 night

Clean hotel, nice staff. Only complaint is they now charge you to leave a car on site.

8

Jacqueline

14 Jun 2024

·

Stayed 2 nights

Overall this was nice. The staff was good. The room was clean overall. A few things like remote and stuff didn’t seem super clean. The bathtub drain was broken. Handful of other broken things. But for the price, breakfast, would stay again. However the indoor pool is freezing and not super enjoyable. It’s kinda small, but if it was warm it could be nice. We might pick a different place next time largely for the pool.

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Cleanliness

Many reviews describe very clean rooms and public areas. A smaller number note lapses such as dirty or unchanged linens, drainage problems, odors, or missed housekeeping.

Related guest reviews

6

Mike

25 Sept 2023

·

Stayed 2 nights

Overall the room was clean but we had to have them replace the sheets on one of the beds when we arrived. They were clearly dirty but the bed was made up with the dirty sheets. The room we reserved was not the room we were given. We reserved a two queen room but were given a King with a couch-bed. Breakfast was so-so, not the best but OK. Staff was very friendly and good to work with and did their best to take care of the situations.

6

Janice

16 Jul 2023

·

Stayed 1 night

This property is in a slightly remote location off 28th street, which is great! However the cleaniness of this facility left something to be desired. The main lobby and hallways are very clean, however Upon arrival at our 3rd floor room we found our door was slightly ajar, not a major issue. No one was inside. We discovered that the frame of the door was slightly swollen not allowing the door to shut unless pulled shut completely. When we investigated the bathroom we did not have any large towels at all, it appeared that there was about 3 hand towels and 1 bath mat. I went fown to the hotel front desk and told the gentleman working. He stated "our normal towels are pretty small" and looked slightly suspicious but after assuring him there was none he provided 3 normal size bath towels. Upon using the shower we discovered that it would not drain. The shower has a large metal cover that I flipped up to reveal a drain clogged completely with hair and surrounded by pink mold. I cleared the drain out with my knife and flushed the chihuahua sized furball that I pulled out down the toilet. We did not have any other issues, but the housekeepers are obviously lacking in training for bathroom cleaning.

10

Barbara

16 May 2025

·

Stayed 2 nights

Great experience. Very nice, clean facilities.

6

Susan

14 Apr 2025

·

Stayed 1 night

Blinking main light in entrance of hotel room, toilet seat up like a man had used it and urine on the seat, water from shower flooded bathroom drain not working, internet NOT working...very unlike hamptons

10

Jossie

21 Jul 2025

·

Stayed 2 nights

We enjoyed our stay, the room was clean and spacious. Staff was very friendly and helpful.

10

Lacey

20 Sept 2024

·

Stayed 1 night

Our room was very spacious, clean and updated. Would stay again and I wish more hotels were like this one!

6

Mary

23 Sept 2024

·

Stayed 2 nights

Previous occupant’s towels and trash were not removed. Room was not cleaned or new towels added during stay.

10

Nancy

22 Sept 2024

·

Stayed 2 nights

Great staff, very clean.

8

Lisa

3 Oct 2025

·

Stayed 1 night

The room was impeccable. Very happy with the condition. Staff was very nice.

10

Tiiu

6 Aug 2025

·

Stayed 1 night

Comfortable bedd with quality linens, very clean, and personable and helpful staff.

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Rooms

Rooms are spacious, updated, and comfortable with thoughtful layouts and swivel TVs; suites offer sitting areas. Some guests report noise from AC or upstairs, broken or bright blinds, weak AC, and uncomfortable or smelly pillows.

Related guest reviews

10

Erica

19 Sept 2023

·

Stayed 1 night

The king bed room had the look and feel of a studio apartment more than a hotel room. The room was incredibly clean and the staff at the morning breakfast and front desk was incredibly courteous and friendly! Also their waffle bar at breakfast was delicious!

8

John

8 Jul 2025

·

Stayed 1 night

Clean, spacious, friendly staff.

10

Callie

12 Jul 2025

·

Stayed 1 night

The room has to be one of the most updated I’ve stayed in. The TV is super nice and I love that it pivots so you can watch it from the couch or bed. The upgrade to get a couch area wasn’t much more but was so worth it in my opinion.

10

Douglas

6 Aug 2025

·

Stayed 1 night

Perfect, as always. The only thing I dislike is the noise from the AC, but I use earplugs.

8

Diana

14 Oct 2024

·

Stayed 1 night

We've stayed here before and enjoyed it. The only negative was the pillows! Hence i maybe got 2 hours sleep before catching 12 hours of flying....my neck was killing me.

6

PETE

14 Apr 2025

·

The main issue we had was that the blinds in the bedroom (Rm 117) were broken. They were stuck in an open position so open all night with the parking light glaring in the room all night. The second night I had to manually try to unroll them the best I could. The other issue are that the pillows were terrible. I used two pillows and they were completely flat with no support. No excuse for crappy pillows. Not an item to go cheap on.

10

Anastasia

15 May 2025

·

Stayed 2 nights

Nice area and hotel. Had very pleasant weekend stay, comfortable beds, quiet air conditioning, breakfast was average.

6

Gina

3 May 2024

·

Stayed 2 nights

The AC did not function well.

8

Carolyn

1 Jul 2024

·

Stayed 1 night

The room needs more lighting A person can hear people from the upper floor.

10

Wes

22 Aug 2024

·

Stayed 1 night

Nicely renovated. HUGE rooms.

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Service

Service is a strong point, with friendly, accommodating staff and helpful shuttle drivers. A few guests cite issues with receipts or limited follow-up on problems.

Related guest reviews

10

Thu Tam

11 Mar 2025

·

Stayed 2 nights

I got stuck in Michigan for two days due to weather at my destination. I made last minute reservations here. The whole staff was professional and extremely hospitable during my stay. They went out of their way to help. Hotel is in a quiet location and within walking distance of stores and restaurants. I would recommend if you need a place close to airport.

10

James W

17 Aug 2025

·

Stayed 1 night

Very friendly staff. Clean room.

10

Gioconda

11 Nov 2023

·

Stayed 1 night

We stayed just up the street at a different place when we flew in from Arizona before we rented a vehicle this time we picked this hotel for the night before flying home. The young lady at the front desk was absolutely spot on very friendly and pleasant wish we would’ve stayed here a couple weeks ago. Will definitely stay here again on our next visit to michigan.

10

Elizabeth

4 Dec 2022

·

Stayed 1 night

We had a late check in. Sarah was amazing! She made sure our accommodations met our needs. We were traveling with a family member that needed a handicap accessible restroom and roll in shower. She went above and beyond! Thank you Sarah for taking great care of us!

10

Jill

20 Jan 2023

·

Stayed 3 nights

The hotel was exceptional-clean, comfortable, quiet. The staff was AMAZING! Positive, knowledgable, helpful in every possible way!

10

Kathy

28 Sept 2024

·

Stayed 2 nights

I absolutely loved my stay with this property. They were extremely friendly and helped with any issue I had. The staff here is awesome Jennifer and Julie have the best customer service I’ve come across. The good service setup was nice, clean and well kept. I look forward to stay again when I come to Grand Rapids . Great staff. Thank you for upur

10

Juliet

15 Jan 2025

·

Stayed 6 nights

Location was perfect and tranquil, close to airport, shops and conveniences without being in the busyness of 28th Street. Staff were quietly attentive and always available to make sure all our needs were met. The airport shuttle was very convenient. Rooms were clean and spacious and well appointed.

8

Lisa

3 Oct 2025

·

Stayed 1 night

The room was impeccable. Very happy with the condition. Staff was very nice.

10

Tiiu

6 Aug 2025

·

Stayed 1 night

Comfortable bedd with quality linens, very clean, and personable and helpful staff.

8

Stephen

24 Jul 2025

·

Stayed 2 nights

The property itself was in excellent condition with newly renovated rooms and friendly staff. The only major issue was that I never received a receipt after asking for one. This is an issue because I reserved two rooms with a single credit card, but each room was paid for separately. Initially, the credit card was not charged the correct amount. The Hampton Inn desk staff told me more than once that I would get a receipt directly from Expedia, but I have never received one. I have tried contacting Expedia and the hotel directly, but as of three days later, have still had no follow up and no recepit.

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Location

Convenient for the airport and near shopping and dining, set off the main road. Several guests found it hard to locate behind a Target.

Related guest reviews

10

Timothy B.

1 Jul 2024

·

Stayed 2 nights

A bit hard to find without GPS, but quiet location and everything you need for a stay in Grand Rapids.

10

Rodney

25 Mar 2024

·

Stayed 1 night

It’s a bit off the main road but this is a plus! Quiet, good parking.

10

Jack

29 Aug 2024

·

Stayed 1 night

Perfect location if you are flying out of Gerald Ford airport

8

Alyssia

26 Oct 2024

·

Stayed 2 nights

Great for a quick stay, clean with basic needs met. Also quiet and located in a great area with lots of shopping and food available.

10

Kurt

16 Sept 2024

·

Stayed 1 night

Very quiet, away from main roads, near shopping malls,

10

Juliet

15 Jan 2025

·

Stayed 6 nights

Location was perfect and tranquil, close to airport, shops and conveniences without being in the busyness of 28th Street. Staff were quietly attentive and always available to make sure all our needs were met. The airport shuttle was very convenient. Rooms were clean and spacious and well appointed.

10

Doug

14 Oct 2025

·

Stayed 1 night

Perfect stay.Always there , close to the airport, my favorite restaurant, before our trips.

6

Steven

25 Aug 2024

·

Stayed 1 night

I wish that I would have known that the hotel was behind Target.

10

Steven

2 Apr 2024

·

Stayed 1 night

Weirdly located but very clean and what you would and should expect

6

barbara

9 Jun 2025

·

Stayed 1 night

Address was on a main street but actual property was behind parking lot of a Target and could not be seen from the road.

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Dining

Breakfast is widely appreciated, with hot options and very early service for early flights. Some found it average or a few items undercooked.

Related guest reviews

10

Erica

19 Sept 2023

·

Stayed 1 night

The king bed room had the look and feel of a studio apartment more than a hotel room. The room was incredibly clean and the staff at the morning breakfast and front desk was incredibly courteous and friendly! Also their waffle bar at breakfast was delicious!

10

Judith

27 Oct 2024

·

Stayed 2 nights

Liked the room set up, especially the TV that could swivel to the bed or couch. Room was quiet, breakfast was tasty and varied.

10

mary

22 Jun 2024

·

Stayed 3 nights

The hotel was in a great location. It was clean. Breakfast was good. There were plenty of towels. Staff was working hard.

10

Jen

18 Aug 2025

·

Stayed 1 night

Loved the airport shuttle and that staff opened the breakfast area at 4:15am so we could eat prior to heading to the airport- super appreciative of that!

10

Janel

20 Nov 2024

·

Stayed 2 nights

This was a great booking for work trip! All the hotel staff were super friendly. The hotel was kept clean and breakfast was delicious. The rooms are so spacious and gorgeous here. I will definitely be back. Thank you so much!!

10

Anastasia

15 May 2025

·

Stayed 2 nights

Nice area and hotel. Had very pleasant weekend stay, comfortable beds, quiet air conditioning, breakfast was average.

10

Diane

26 Mar 2024

·

Stayed 1 night

Loved everything about this property. The breakfast was exceptional! Loved the scrambled eggs and French toast.

8

Lisa

18 May 2025

·

Stayed 2 nights

The pillows had a smell to them and the breakfast was not very good

10

Liz

22 Jul 2024

·

Stayed 1 night

Great breakfast

10

Kay

9 Oct 2024

·

Stayed 1 night

Amazing...in my experience, no other airport Inn had a hot breakfast available at 4:30 am before our transfer to the airport. Thanks.

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Month	Average price
January	US$105
February	US$100
March	US$101
April	US$119
May	US$138
June	US$140
July	US$152
August	US$143
September	US$127
October	US$117
November	US$106
December	US$104

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $207	19 $209
20 $120	21 $128	22 $140	23 $140	24 $116	25 $127	26 $124
27 $102	28 $108	29 $115	30 $116

Su	Mo	Tu	We	Th	Fr	Sa
				1 $117	2 $137	3 $135
4 $101	5 $118	6 $146	7 $121	8 $116	9 $131	10 $121
11 $103	12 $109	13 $114	14 $153	15 $130	16 $137	17 $138
18 $104	19 $109	20 $114	21 $114	22 $113	23 $123	24 $122
25 $104	26 $115	27 $120	28 $114	29 $113	30 $123	31 $130

Hampton Inn & Suites Grand Rapids-Airport 28th St

Prices for Hampton Inn & Suites Grand Rapids-Airport 28th St

Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds

Room, 1 King Bed, Accessible

Suite, 2 Queen Beds

Room, 1 King Bed

Room, 2 Queen Beds, Accessible

Room

Guest reviews of Hampton Inn & Suites Grand Rapids-Airport 28th St

Who stays here?

What guests think

Property policies

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FAQs about Hampton Inn & Suites Grand Rapids-Airport 28th St

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