Holiday Inn Express & Suites Charleston DWTN - Medical CTR by IHG

The room had a really musky smell but it was clean.

At check in time of 4p there were no rooms available. They had five people waiting in the lobby for a room. One hour later we got a room but it smelled like it was sprayed to cover up something and the TV did not work. We were given another room. The AC unit in the room was very noisy. Parking is also a problem; there aren't many spaces right around the hotel. If you can't get one of those you have to park in the parking lot next door on the third floor. Not very convenient. Based on all of that I would not stay there again

Room had a funny smell to it.

I’m glad they are upgrading; carpet dirty, no vents in bathroom. Lobby is nice but rooms and pool old.

When we arrived to check in, the extremely steep and severe drop-off from the port-corchére scrapped the bottom of the car. The next morning we were locked out of our room for about an hour because the lock battery failed and the keys were not functioning, The bathroom door doesn't latch so it is always open. The the towel rack on the front of the sink was broken. The bathroom vanity is so small you can only place your toothbrush on it. Housekeeping doesn't come everyday and we were never told the schedule. The room we were given was an adjoining room and you could hear everything from the other room as if it were in your own room. The TV from the next room kept us awake. Attempting to dial the front desk (different days and imes) always results in a busy signal. We believe they manually disabled it. Wherever we walked down to the desk after trying to call they were there idle not on the phone or with other guests. The staff was not friendly and pretty unprofessional in how they spoke. The room AC is so loud it is difficult to hear simple conversation let alone sleep. The breakfast was not good at all. Parking consists of about a 15-18 stalls and around a half of them are reserved for some reward club. Everyone else has to park across the street in the grocery store parking garage and then remember to bring the ticket to the front desk. The hotel is literally a block away from a public housing project not anywhere you would imagine your vacation taking place in.