Name: Best Western Windsor Pointe Hotel & Suites-Frost Bank Center
Address: 4639 Rittiman Rd, Park Village, San Antonio, San Antonio (and vicinity), Texas, United States of America, San Antonio, Bexar County, United States of America
Rating: 7.35

Guest reviews

7.3

Good

Based on 678 verified reviews

Who stays here?

Business

18%

Couple

33%

Family

37%

Group

5%

Solo

5%

What guests think

AI-generated summary based on recent guest reviews

Reviews of Best Western Windsor Pointe Hotel & Suites-Frost Bank Center note recurring maintenance problems (especially the elevator), inconsistent cleanliness with occasional pests and odors, mixed breakfast quality, and a convenient location offset by concerns about a sketchy area.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

10

Vanessa

2 weeks ago

·

Stayed 1 night

Ok

10

Kaitlynn

14 Feb 2026

·

Stayed 3 nights

My room was so clean and well-maintained! In the shower, the water didn't do that thing where it jumps from super cold to super hot when you barely touch the knob. The staff was friendly and professional. Jesse was one of the main people at the front desk while I was there. A great hotel for a great price. Good location too, in terms of distance from downtown. The business center was closed during my visit, but the desk was upfront with me about that and allowed me to study in the lobby/breakfast table area. Literally no complaints except the soap was a little hard to rinse all tge way off my hands.

10

Luis

31 Dec 2025

·

Stayed 2 nights

Everything was good to stay there thank yall

8

Gerardo

23 Dec 2025

·

Stayed 2 nights

.

4

Deepna

11 Dec 2025

·

Stayed 3 nights

Owner is not customer friendly at all.

4639 Rittiman Rd, Park Village, San Antonio, San Antonio (and vicinity), Texas, United States of America

Location

With a stay at Best Western Windsor Pointe Hotel & Suites-Frost Bank Center, you'll be centrally located in San Antonio, within a 10-minute drive of Frost Bank Center and Alamo. This hotel is 7.7 mi (12.5 km) from River Walk and 8.1 mi (13.1 km) from Henry B. González Convention Center.

Joint Base San Antonio(1.7 Miles)

Brooke Army Medical Center(2.6 Miles)

Windcrest Tennis Center(3 Miles)

Haskin Park(3.4 Miles)

Marion Koogler McNay Art Museum(3.6 Miles)

North East Federal Clinic(3.8 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 00:00

Before 00:00

Good to know

Additional policies and info about this property.

FAQs

Free self-parking is available on-site for guests.

A complimentary self-serve breakfast is served daily from 5:00 AM to 9:00 AM.

Check-in is from 3:00 PM to 5:30 PM, and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request and may incur additional charges.

The property offers wheelchair-accessible facilities including a registration desk, public washrooms, and parking. There are also elevators and designated paths of travel for wheelchair users.

The hotel is centrally located in San Antonio, within a 10-minute drive of the San Antonio Zoo and Aquarium and Frost Bank Center. It is approximately 7.7 miles from the River Walk and 5.2 miles from the San Antonio River.

Yes, there is an outdoor swimming pool available for guests to enjoy.

Children 16 years old and younger are not permitted at this property.

Best Western Windsor Pointe Hotel & Suites-Frost Bank Center

Amenities

Property description

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Guest reviews