Name: Quality Inn Buffalo Airport
Address: 4217 Genesee Street, Buffalo, New York, United States of America, Buffalo, New York, US
Price range: US$80–US$236 per night
Rating: 7.35

What guests think

At Quality Inn Buffalo Airport, reviews highlight a very convenient airport location and shuttle access, but also frequent complaints about unavailable or limited breakfast during renovations, widespread cleanliness and maintenance issues, and a generally worn, under-repair property.

Service feedback is mixed, with some friendly, helpful staff and shuttle assistance, but also reports of rude interactions, poor responsiveness, and difficulties obtaining refunds. Rooms are dated with noisy or faulty HVAC and thin walls noted, though a few guests found beds comfortable. Several reviews mention strong smoke or marijuana odors and an uneasy atmosphere in common areas. Expect a basic, convenient stopover near the airport, but manage expectations about condition and breakfast availability.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Airport shuttle is available with both helpful and denied rides reported; common areas and parking show neglect, with icy lots, unclear signs, and a lobby in disarray or renovation.

Related guest reviews

6

Sabine

3 May 2023

·

Stayed 1 night

My seat belt in the shuttle bus was broken. The driver didn't seem concerned. Noticed the cream in the breakfast area was never refrigerated after breakfast. Left sitting out all day.

2

Samantha

20 Jun 2023

·

Stayed 1 night

Let me start by saying that I paid $280 per night for this stay.......if I had paid under $100 I would have expected this. The hotel looks like it is in the middle of some sort of renovation that is about to happen, but it is not. I don't even know what to say about the general areas.....the room had no working wifi until the morning when we were checking out. The TV was on but then when we turned it off we could not get any channels or the option to do anything. The phone flashed constantly as if there was a message and when we went to clear it, there was nothing to clear so it would not turn off. We had to unplug the phone. There was holes in the wall in the bedroom area, mold in multiple spots, especially the bathroom The toilet ran constantly and did not flush, I had to fill the back with water from the ice bucket to get it to flush each time, but then it drained in 10 min if I did not use it in that time. The shower rod was hanging off the wall, the water barely came out and the drain did not drain, so we did not shower in someone elses shower water The only good thing was the beds being comfortable, we got in late (11:30 at night) so that was perfect, unfortunate to wake up to all the negativity The breakfast was standard and a nice option to have. Parking was not an issue.

6

Nina M

17 Jul 2025

·

Stayed 1 night

They were accommodating for shuttle to and from airport but the room was overpriced! $135 too much for that place

2

Garry

15 Feb 2025

·

Stayed 1 night

Where to start, welcomed by a skating rink for a parking lot, entrance had a lovely fresh smoked pot aroma, room was disgusting carpeting old torn and dirty, bathroom fixtures all loose ready to fall off. Vent covered in black matter, strong cigarette smell throughout room and hallways. Cobwebs dangling from the ceiling. I could go on but I won’t.

2

Srikanth

18 Jun 2023

·

Stayed 2 nights

Front desk lady staff is extremely rude. She doesn’t have any respect towards the guests. Always talks in shouting manner. When I asked about the airport shuttle (reserved), she was rude and denied the request to drop me at airport. When I asked the reason for a denial of service, which I specifically reserved for early morning shuttle, she went on argument mode and even threatened to call police. Never met such an extreme rude person at front desk in US. Such a shame for the QualityInn to employ such people at front desk. With this incident, I completely took off QualityInn from my list of hotels for future stay. After the fact I went to google and checked the reviews and found similar feedback from many customers. I hope hotel management takes necessary steps to address these concerns.

2

Debbie

8 Feb 2025

·

Stayed 1 night

Definitely not recommended at this time as they are currently under much needed renovations although nowhere does it state this. Property is extremely neglected, parking lot was a solid sheet of ice. Condition of the room left a lot to be desired, headboard from one of the beds was on the floor, phone didn’t work and there was no smoke detector. Breakfast was also not available due to renovations.

2

Michelle

21 Feb 2025

·

Stayed 1 night

This property is rundown. The molding was all missing. The lobby and breakfast area had boxes of clothes and only one table. The entire building smelled like Marijuana. The outlet covers in the room were broken and wires exposed in the bathroom. The door safety lock was made out of a coat hanger.

6

Tracy

12 Apr 2025

·

Stayed 1 night

Loved that the individual working at 4 AM on 04/12 helped me with my luggage and baby stroller and promptly shuttled me to the airport.

8

charles

5 Sept 2023

·

Stayed 2 nights

unclear parking signs. Reserved area not clearly marked.

6

Yolanda

6 Jun 2022

·

Stayed 1 night

Quality Inn needs construction repairs.

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AI-generated summary based on recent guest reviews

Cleanliness

Reviews repeatedly cite dirty rooms and bathrooms, smoke or marijuana odors, mold, and worn or sticky carpets, with some safety and maintenance red flags like exposed wires.

Related guest reviews

2

Monica

5 Jun 2025

·

Stayed 1 night

The staff is friendly and polite, the hotel needs an updated ASAP the smell is horrendous, I had 2 hrs sleep because of it

4

Ramesh

9 Jul 2023

·

Stayed 2 nights

Lots of mud/dirty smell due to old carpet. Not like other Quality Inn hotels, better to avoid. Reception desk people are supportive.

2

Garry

15 Feb 2025

·

Stayed 1 night

Where to start, welcomed by a skating rink for a parking lot, entrance had a lovely fresh smoked pot aroma, room was disgusting carpeting old torn and dirty, bathroom fixtures all loose ready to fall off. Vent covered in black matter, strong cigarette smell throughout room and hallways. Cobwebs dangling from the ceiling. I could go on but I won’t.

4

Samantha

20 Dec 2022

·

Stayed 19,345 nights

Mold on the heater, the shower rod was damn near falling off the wall, the water pressure was non exsistent, there were not enough outlets for the lights in the hotel room, 3 of the lights did not have outlets that they could be plugged into, there was about 2 inches between the bottom of the door and the floor, there were open wires hanging from the ceiling, cobwebs in the corners of stairs, broken vents throughout the halls says, abd it was not clean looking though out.

6

Karen

16 Sept 2022

·

Stayed 1 night

Convenient location near airport. Staff very friendly. Rather old, a bit run down. Room was clean except carpet was sticky. Our non-smoking room had a faint smokey smell. Room had lots of amenities.

2

Liberton

25 Jun 2025

·

Stayed 1 night

Dirty room Dirty bathroom Dirty carpet AC not functioning properly No breakfast The atmosphere was not safety

2

Allison

23 May 2023

·

Stayed 1 night

The morning breakfast was not what was shown in the pictures and the bathroom was really dirty and damaged.

2

Michelle

21 Feb 2025

·

Stayed 1 night

This property is rundown. The molding was all missing. The lobby and breakfast area had boxes of clothes and only one table. The entire building smelled like Marijuana. The outlet covers in the room were broken and wires exposed in the bathroom. The door safety lock was made out of a coat hanger.

4

Alison

2 Jul 2023

·

Stayed 1 night

Will not be staying here again. The carpet in the room was seriously filthy, corners in the room were dirty with cobwebs, bathroom surfaces were dirty to the touch, and the room smelled like cigarette smoke.

2

Brian

12 Jul 2025

·

Stayed 1 night

Absolutely terrible experience. Told the front counter that our room was dirty and his response was “oh, well we don’t have anyone to clean it until tomorrow” (we were checking out in the morning). He never offered to change rooms for us either. When I asked if we could get a refund for the reservation so we could go to a new hotel, I was told that there was nothing he could do for us. I would rate this a 0 out of 5 if I could. I will be seeking a refund through their corporate office for this absolutely terrible experience

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AI-generated summary based on recent guest reviews

Rooms

Rooms are dated and sometimes noisy, with loud or faulty HVAC and thin walls; a few guests mentioned comfortable beds, while lighting can be dim.

Related guest reviews

4

JOENETTE

29 Aug 2025

·

Stayed 2 nights

The hotel was being renovated so the breakfast was not offered. Once the cleaning people left for the day, we were not able to get any towels or items. The room was big but stuffy and furniture old.

6

Julie

1 Dec 2022

·

Stayed 19,326 nights

Walls are paper thin and loaded guests all at one end Rooms dated and not fresh Did not clean room after first night-policy is to only clean rooms after 3 nights Free breakfast had vey limited choices

2

Samantha

20 Jun 2023

·

Stayed 1 night

Let me start by saying that I paid $280 per night for this stay.......if I had paid under $100 I would have expected this. The hotel looks like it is in the middle of some sort of renovation that is about to happen, but it is not. I don't even know what to say about the general areas.....the room had no working wifi until the morning when we were checking out. The TV was on but then when we turned it off we could not get any channels or the option to do anything. The phone flashed constantly as if there was a message and when we went to clear it, there was nothing to clear so it would not turn off. We had to unplug the phone. There was holes in the wall in the bedroom area, mold in multiple spots, especially the bathroom The toilet ran constantly and did not flush, I had to fill the back with water from the ice bucket to get it to flush each time, but then it drained in 10 min if I did not use it in that time. The shower rod was hanging off the wall, the water barely came out and the drain did not drain, so we did not shower in someone elses shower water The only good thing was the beds being comfortable, we got in late (11:30 at night) so that was perfect, unfortunate to wake up to all the negativity The breakfast was standard and a nice option to have. Parking was not an issue.

6

Jeremy

5 Dec 2022

·

Stayed 19,330 nights

For what I paid with points I wasn’t expecting much. And my expectations were met. Nothing to grand about this place. I stayed one night and it was okay. Needs another renovation. Especially with competition in surrounding areas.

4

Charles

25 May 2023

·

Stayed 2 nights

The lighting in the room was dim. Although conveniently located near the airport planes did not disturb us.

8

james

23 May 2022

·

Stayed 1 night

Basic room, clean

6

George

18 Aug 2025

·

Stayed 1 night

Air conditioner in room was extremely noisy. Could hear air conditioners in rooms around our room

8

Rebecca

4 Aug 2025

·

Stayed 1 night

The stay was fine except there were very early check ins 100am and the noise of their suitcases on the hallway floors was loud.

6

Nicholas

14 May 2023

·

Stayed 1 night

Carpet was dirty, old, and torn. Bathroom was old and corners dirty. However, it was quiet and beds were comfortable. Staff was helpful and accommodating. Would not stay here again.

4

Evan

3 Dec 2022

·

Stayed 19,327 nights

Heat was not on at all. Heater finally came on but there was no temperature control. Pure hot or cold came out. Also the heater cover was broken. Room smelt awful

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Service

Service is inconsistent: some staff were friendly, accommodating, or helpful with shuttles, while others were described as rude or unhelpful, with issues around refunds and getting supplies.

Related guest reviews

4

JOENETTE

29 Aug 2025

·

Stayed 2 nights

The hotel was being renovated so the breakfast was not offered. Once the cleaning people left for the day, we were not able to get any towels or items. The room was big but stuffy and furniture old.

2

Rafael

16 Oct 2025

·

Stayed 1 night

We booked a hotel near the airport that advertised breakfast as included. To our surprise, there was no breakfast. A complete scam. We had to have breakfast at the nearby McDonald's, which was of very poor quality. The hotel retained the deposit and never refunded the deposit. Any positive aspects of the experience were overlooked in the face of such absurdity.

4

Ramesh

9 Jul 2023

·

Stayed 2 nights

Lots of mud/dirty smell due to old carpet. Not like other Quality Inn hotels, better to avoid. Reception desk people are supportive.

6

Nina M

17 Jul 2025

·

Stayed 1 night

They were accommodating for shuttle to and from airport but the room was overpriced! $135 too much for that place

2

Srikanth

18 Jun 2023

·

Stayed 2 nights

Front desk lady staff is extremely rude. She doesn’t have any respect towards the guests. Always talks in shouting manner. When I asked about the airport shuttle (reserved), she was rude and denied the request to drop me at airport. When I asked the reason for a denial of service, which I specifically reserved for early morning shuttle, she went on argument mode and even threatened to call police. Never met such an extreme rude person at front desk in US. Such a shame for the QualityInn to employ such people at front desk. With this incident, I completely took off QualityInn from my list of hotels for future stay. After the fact I went to google and checked the reviews and found similar feedback from many customers. I hope hotel management takes necessary steps to address these concerns.

6

Karen

16 Sept 2022

·

Stayed 1 night

Convenient location near airport. Staff very friendly. Rather old, a bit run down. Room was clean except carpet was sticky. Our non-smoking room had a faint smokey smell. Room had lots of amenities.

2

Daly

26 Aug 2025

·

Stayed 1 night

The hotel said it has breakfast and took booking money in advance. After arrival I denied staying there and did not checking. I asked for my refund. Not yet got my refund after 5 days. The hotel scam with guests.

6

Nicholas

14 May 2023

·

Stayed 1 night

Carpet was dirty, old, and torn. Bathroom was old and corners dirty. However, it was quiet and beds were comfortable. Staff was helpful and accommodating. Would not stay here again.

6

Tracy

12 Apr 2025

·

Stayed 1 night

Loved that the individual working at 4 AM on 04/12 helped me with my luggage and baby stroller and promptly shuttled me to the airport.

2

Brian

12 Jul 2025

·

Stayed 1 night

Absolutely terrible experience. Told the front counter that our room was dirty and his response was “oh, well we don’t have anyone to clean it until tomorrow” (we were checking out in the morning). He never offered to change rooms for us either. When I asked if we could get a refund for the reservation so we could go to a new hotel, I was told that there was nothing he could do for us. I would rate this a 0 out of 5 if I could. I will be seeking a refund through their corporate office for this absolutely terrible experience

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AI-generated summary based on recent guest reviews

Location

Very convenient for the airport and close to a McDonald’s; some guests found the property hard to spot from the street.

Related guest reviews

2

carolin

22 Jun 2023

·

Stayed 1 night

Very close to airport but can't see it from the street.

6

Pillar

1 May 2023

·

Stayed 1 night

The hotel is conveniently located right across the street from the airport. There is McDonalds basically in the same parking lot. The hotel need to be updated the staff was very nice. The bed wasnt that comfortable and the sheets were ill-fitting. It was just an overnight stay for us.

4

Charles

25 May 2023

·

Stayed 2 nights

The lighting in the room was dim. Although conveniently located near the airport planes did not disturb us.

6

Karen

16 Sept 2022

·

Stayed 1 night

Convenient location near airport. Staff very friendly. Rather old, a bit run down. Room was clean except carpet was sticky. Our non-smoking room had a faint smokey smell. Room had lots of amenities.

6

Nina M

17 Jul 2025

·

Stayed 1 night

McDonald’s was close

10

Jeannette

16 Apr 2025

·

Stayed 1 night

it was a great experience felt safe and close to the airport

8

charles

5 Sept 2023

·

Stayed 2 nights

unclear parking signs. Reserved area not clearly marked.

2

sue

18 Jun 2023

·

Stayed 1 night

Convenient an accepted late check-in

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AI-generated summary based on recent guest reviews

Dining

Breakfast was frequently unavailable during renovations or very limited, with some setup or quality concerns; a few guests reported receiving a basic breakfast.

Related guest reviews

4

JOENETTE

29 Aug 2025

·

Stayed 2 nights

The hotel was being renovated so the breakfast was not offered. Once the cleaning people left for the day, we were not able to get any towels or items. The room was big but stuffy and furniture old.

2

Rafael

16 Oct 2025

·

Stayed 1 night

We booked a hotel near the airport that advertised breakfast as included. To our surprise, there was no breakfast. A complete scam. We had to have breakfast at the nearby McDonald's, which was of very poor quality. The hotel retained the deposit and never refunded the deposit. Any positive aspects of the experience were overlooked in the face of such absurdity.

4

RATAN KUMAR

25 May 2025

·

Stayed 2 nights

Very bad condition of ac or tv tables. Allocated a room where already there is person sleeping on the bed. There is no breakfast even it says breakfast available. This is not at all family friendly.

6

Julie

1 Dec 2022

·

Stayed 19,326 nights

Walls are paper thin and loaded guests all at one end Rooms dated and not fresh Did not clean room after first night-policy is to only clean rooms after 3 nights Free breakfast had vey limited choices

6

Sabine

3 May 2023

·

Stayed 1 night

My seat belt in the shuttle bus was broken. The driver didn't seem concerned. Noticed the cream in the breakfast area was never refrigerated after breakfast. Left sitting out all day.

2

Samantha

20 Jun 2023

·

Stayed 1 night

Let me start by saying that I paid $280 per night for this stay.......if I had paid under $100 I would have expected this. The hotel looks like it is in the middle of some sort of renovation that is about to happen, but it is not. I don't even know what to say about the general areas.....the room had no working wifi until the morning when we were checking out. The TV was on but then when we turned it off we could not get any channels or the option to do anything. The phone flashed constantly as if there was a message and when we went to clear it, there was nothing to clear so it would not turn off. We had to unplug the phone. There was holes in the wall in the bedroom area, mold in multiple spots, especially the bathroom The toilet ran constantly and did not flush, I had to fill the back with water from the ice bucket to get it to flush each time, but then it drained in 10 min if I did not use it in that time. The shower rod was hanging off the wall, the water barely came out and the drain did not drain, so we did not shower in someone elses shower water The only good thing was the beds being comfortable, we got in late (11:30 at night) so that was perfect, unfortunate to wake up to all the negativity The breakfast was standard and a nice option to have. Parking was not an issue.

6

John

11 Oct 2025

·

Stayed 1 night

Breakfast was not served as the area was under construction. So my family walked to a nearby McDonalds for breakfast. Also, the room smelled of black mold.

2

Liberton

25 Jun 2025

·

Stayed 1 night

Dirty room Dirty bathroom Dirty carpet AC not functioning properly No breakfast The atmosphere was not safety

2

Allison

23 May 2023

·

Stayed 1 night

The morning breakfast was not what was shown in the pictures and the bathroom was really dirty and damaged.

2

Debbie

8 Feb 2025

·

Stayed 1 night

Definitely not recommended at this time as they are currently under much needed renovations although nowhere does it state this. Property is extremely neglected, parking lot was a solid sheet of ice. Condition of the room left a lot to be desired, headboard from one of the beds was on the floor, phone didn’t work and there was no smoke detector. Breakfast was also not available due to renovations.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$91
February	US$86
March	US$85
April	US$80
May	US$106
June	US$119
July	US$124
August	US$122
September	US$119
October	US$106
November	US$99
December	US$91

Su	Mo	Tu	We	Th	Fr	Sa
				1 $115	2 $142	3 $227
4 $127	5 $109	6 $117	7 $122	8 $132	9 $152	10 $168
11 $107	12 $109	13 $107	14 $110	15 $121	16 $142	17 $134
18 $100	19 $110	20 $99	21 $107	22 $126	23 $142	24 $152
25 $98	26 $108	27 $106	28 $109	29 $125	30 $145	31 $168

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $128	19 $139
20 $80	21 $86	22 $87	23 $93	24 $122	25 $157	26 $236
27 $119	28 $91	29 $105	30 $102

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds, Ground Floor

Standard Room, 1 King Bed

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Quality Inn Buffalo Airport

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Considering this hotel for your Buffalo trip?

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