Name: Hilton Garden Inn Lancaster
Address: 101 Granite Run Dr, Lancaster, Pennsylvania, United States of America, Lancaster, Pennsylvania, US
Price range: US$121–US$395 per night
Rating: 8.48

What guests think

Most guests at Hilton Garden Inn Lancaster praise the friendly, accommodating staff and consistently clean spaces, while several note tasty on-site dining alongside drawbacks like breakfast not included, occasional closures, corridor noise, and a confusing layout.

Rooms are generally spacious and comfortable, but multiple reviews cite thin walls and loud door or AC noise. Facilities such as the pool, hot tub, courtyards, and on-site bar/restaurant are appreciated, and the location offers easy access to roads, shopping, and local venues, though occasional maintenance issues occur. A practical, full-service option for Lancaster stays.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests highlight the pool, hot tub, courtyards/gardens, and an on-site bar/restaurant, but note a confusing layout. Hours can be limited and occasional maintenance issues occur (e.g., hot tub or pool chairlift not working).

Related guest reviews

8

Karen

24 Nov 2023

·

Stayed 3 nights

We were disappointed that the bar and restaurant were closed 2 days .

2

Anne Marie

10 Mar 2024

·

Stayed 1 night

I only booked this hotel because it had a hot tub over all of the center of Lancaster hotels that didn’t. I check in and tell the front desk man that we couldn’t wait to use the hot tub. My husband and I get to our room that wreaked of cigarette smoke and cha ged into our bath g suitably to find the hot tub was out of order. I go back to the front desk and explain this was the only reason that I booked this hotel over all of the others and when we just spoke minutes before he didn’t bother to tell me the hot tub was out of order. He rolled his eyes at me and offered zero consolation. Beyond disappointed with the service, hotel quality, communication and disrespect for customers. Will never stay at another Hilton Garden again!

8

Susan

21 Jul 2025

·

Stayed 2 nights

Friendly staff, nice hotel. Rooms big with tall ceilings (at least on 2nd floor). Nice courtyards to sit in.

8

Melissa

12 Sept 2023

·

Stayed 4 nights

My friends and I stay here every year for a local conference. It is clean & the staff are pleasant. However, we don't feel the cost is justified for what we receive. At nearly $850 for 4 nights we expect a bit more than just a clean room with iffy pillows and a so so mattress. We have to request housekeeping, go retrieve additional towels & toilet paper from the desk, and the lighting in the rooms is terrible if you need to do anything in your room (like your makeup, read a book, or work). The hot tub isn't terribly hot and the towels available at the pool are the size of hand towels. Breakfast isn't included in the high price but the restaurant is also open fairly limited hours. That being said, when hotels.com would not let me update my card to my new bank on the reservation, I called the hotel and they had no problems holding my room until I got there to provide an updated card. So, overall good clean hotel with great staff, just overpriced.

10

Emily

5 Sept 2024

·

Stayed 1 night

Comfortable and quiet stay. We really enjoyed the hot tub and pool. The courtyards and gardens were well tended. The layout is a little labyrinthine, but the front desk staff was very helpful.

8

Eva

6 Feb 2025

·

Stayed 3 nights

Loved the fireplace.

10

Zachary

5 Oct 2025

·

Stayed 1 night

Great bar and very nice staff.

10

heather

5 Nov 2023

·

Stayed 2 nights

Perfect location, everywhere we wanted to go was 15 minutes or less from this location. The only thing that annoyed us was every time someone shut their door it slammed shut. Ours did too, I would suggest doing something about that noise because it happens all hours of the day and night. Other than that, everything was clean and the pool and jacuzzi was great!

8

Thomas

29 Jul 2024

·

Stayed 1 night

The hotel was clean, quiet, and well stocked with towels, bathroom supplies, etc. Our table had been missed in the cleaning, we had to wipe off grease spots. The water pressure was so so, but again it was clean and well stocked. The pool and the hot tub were very nice and again well stocked with towels. The service was very good.

10

Enid

5 Jul 2024

·

Stayed 1 night

The hotel was nice and clean. I booked 3 rooms for my family and one was ADA. We booked this hotel because it had a pool with a chairlift for the pool. Unfortunately the lift was not working. This was the only reason we chose this hotel because my dad is a double amputee. The staff was nice and comped at least his room for one night for the trouble.

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Cleanliness

Cleanliness earns frequent praise across rooms and public areas. A few guests reported lapses such as a smoke smell or missed spots.

Related guest reviews

10

Darrell

28 Mar 2023

·

Stayed 2 nights

It was clean, the service was great. The room was very comfortable and welcoming. Especially having a welcome screen with my name on it when I walked into the room. The bed was comfortable as well.

10

Cheryl

26 Mar 2025

·

Stayed 2 nights

Very nice, clean hotel and convenient location close to the Apple Blossom Mall and restaurants.

2

Anne Marie

10 Mar 2024

·

Stayed 1 night

I only booked this hotel because it had a hot tub over all of the center of Lancaster hotels that didn’t. I check in and tell the front desk man that we couldn’t wait to use the hot tub. My husband and I get to our room that wreaked of cigarette smoke and cha ged into our bath g suitably to find the hot tub was out of order. I go back to the front desk and explain this was the only reason that I booked this hotel over all of the others and when we just spoke minutes before he didn’t bother to tell me the hot tub was out of order. He rolled his eyes at me and offered zero consolation. Beyond disappointed with the service, hotel quality, communication and disrespect for customers. Will never stay at another Hilton Garden again!

10

Eldina

6 Apr 2025

·

Stayed 1 night

Clean n quiet

10

Whitney

24 Dec 2022

·

Stayed 1 night

Great. Cleanest place we've stayed in 5 states.

10

Angella

11 Dec 2023

·

Stayed 1 night

2nd time we stayed there. Very nice and clean

8

Thomas

29 Jul 2024

·

Stayed 1 night

The hotel was clean, quiet, and well stocked with towels, bathroom supplies, etc. Our table had been missed in the cleaning, we had to wipe off grease spots. The water pressure was so so, but again it was clean and well stocked. The pool and the hot tub were very nice and again well stocked with towels. The service was very good.

10

Kathy

13 Feb 2024

·

Stayed 1 night

Very clean and nice hotel

10

Cheryl

2 Dec 2023

·

Stayed 1 night

Hotel was beautiful, clean, and spacious. Front desk staff were friendly.

10

Daniel

21 May 2025

·

Stayed 2 nights

Friendly staff, clean.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious and comfortable, with some high ceilings, but multiple reviews cite thin walls, loud doors/AC, and small or awkward bathrooms; lighting can be dim. A few found beds small or uncomfortable.

Related guest reviews

10

jose

23 Sept 2025

·

Stayed 2 nights

The evening we checked in, your staff was very helpful. We asked about an apple orchard nearby, she was willing to give us directions to it. The room was spacious and very clean which made our stay very enjoyable. Would stay hear again if in the area.

8

JANICE

22 Sept 2024

·

Stayed 1 night

The doors to the rooms are loud when they close. I could hear everyone in the hallway entering/leaving their rooms. Their was a family that had kids running up and down the hallway half the night. The family spent more time in the hallway talking with the kids running up and down than they did in their room. Breakfast was okay. I would have preferred a make your own pancake/waffle machine and served myself breakfast than have someone doing it for me. Room was great, clean and the bed was comfortable.

6

Kimberleigh

14 Jan 2025

·

Stayed 2 nights

The restaurant staff was unfriendly and not equally accommodating to all members in my group. The bathroom is so small that the door almost hits the toilet seat and tub when opening the door.

8

Susan

21 Jul 2025

·

Stayed 2 nights

Friendly staff, nice hotel. Rooms big with tall ceilings (at least on 2nd floor). Nice courtyards to sit in.

8

Carol

18 Oct 2023

·

Stayed 1 night

Room was nice and quiet.

8

Jack

3 Aug 2025

·

Stayed 2 nights

Air conditioning was loud

8

Cecilia

3 Nov 2024

·

Stayed 1 night

My room had a continuous motor sound from the bathroom exhaust and there was no switch to turn it off. It was annoying.

8

eric

4 Jul 2023

·

Stayed 3 nights

The layout of this hotel was more like a maze although signage was very helpful. The room needed much better lighting. The toilet should be at regular height instead of low.

6

Margaret

6 Apr 2025

·

Stayed 2 nights

Very noisy. Constant slamming of doors. Loud truck traffic. pounding on the floor overhead. Had to request clean towels as they only do rooms every other day. Terrible bathroom toiletries. Watery body gel and shampoo. ONE bar of soap.

6

Michael

1 Dec 2025

·

Stayed 1 night

Everything was clean and neat. My only complaint about the room is that the mattress was smaller around and would expose the end which was brutal on our legs.

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Service

Service is often described as friendly, helpful, and accommodating across the property and restaurant. There are isolated complaints of rudeness, check-in delays, and strict refund policies.

Related guest reviews

10

Tamara

16 Aug 2025

·

Stayed 1 night

All.of the staff was very friendly. Food was delicious. The entire hotel is very clean. Would definitely stay here again.

10

Ronald

18 Oct 2025

·

Stayed 1 night

One of the best hotels we’ve stayed in. Everything was well run and the staff was great.

10

Antonio

19 Oct 2025

·

Stayed 2 nights

I liked it because first of all the service was excellent and the rooms were clean.

10

Lisa

6 Jun 2024

·

Stayed 1 night

We had a fabulous trip to Lancaster and this hotel! Everything was nice, clean, well maintained but the best part was the staff! Everyone we encountered was great! They were very helpful and talkative about the area and local places to visit. We ate at the restaurant, which was wonderful, all of the food was great! Again, the people made the stay!!!

2

Ayesha

2 Jun 2024

·

Stayed 2 nights

Front desk was very rude and send 4 times to the wrong room and made it wait 30 mins

2

Drema

19 Oct 2024

·

Stayed 2 nights

We were there because Three Dog Night was playing at The American Music Theater in Lancaster on Saturday night. (We got there Friday evening.) Three Dog Night canceled the concert due to a band member having an emergency. We had booked 2 nights, but only stayed one night and when I asked for a refund for the 2nd night, they denied our request. I was told by the front desk to call Expedia to ask them. I called Expedia and they said that they had to ask the Hilton Garden Center Inn Lancaster, and after talking to them, they confirmed that we stayed one night instead of 2 but said they stand firm and will not refund our money. Really Hilton... that is very poor customer service.

10

Nicole

24 Jan 2024

·

Stayed 1 night

Wonderful experience! Staff was exceptional and very helpful!

10

Vadym

16 Dec 2025

·

Stayed 3 nights

It was a wonderful stay! This place is not the "budget-friendliest" place out there, but it was one of the very few with the actual working restaurant, and let me tell you... We didn't even want to go anywhere else - the food was just SO good. Plus the service... Special props to our 4-day waitress Shana - her friendliness, attention to detail, and just good humor - what a sweet experience. All staff was exceptional, and the conditions were great! Thanks to all!!!

10

Sherry

14 Feb 2025

·

Stayed 1 night

Staff was awesome. Had to leave before breakfast was being served and staff was accommodating amd offered me any quick bites for me and my daighter before her FH tournament. Even offered to make me breakfast, but i denied since we had to leave. Very thoughtful.

8

Kameika

7 Apr 2024

·

Stayed 1 night

Check-in was seamless. Overall, the hotel was clean as well as our room. Great customer service from the front desk staff. Will most definitely book again.

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Location

Convenient for highways, shopping, and local venues, and easy to access; several guests also found the setting quieter than busier areas. Many attractions are a short drive away.

Related guest reviews

10

Cheryl

26 Mar 2025

·

Stayed 2 nights

Very nice, clean hotel and convenient location close to the Apple Blossom Mall and restaurants.

10

James

16 Jul 2023

·

Stayed 2 nights

It was great all around.there was shopping in the area. It was safe in the town.

6

Deanna

25 Mar 2024

·

Stayed 1 night

Right off the highway

10

James

9 Jun 2024

·

Stayed 2 nights

Very solid place to stay. Close to Spooky Nook

8

Rhonda

4 May 2024

·

Stayed 1 night

Wonderful hotel and wonderful area near Lancaster. We normally stay closer to the outlets but I think we'll start staying here. Not so much hustle and bustle. Very comfortable and quiet.

10

heather

5 Nov 2023

·

Stayed 2 nights

Perfect location, everywhere we wanted to go was 15 minutes or less from this location. The only thing that annoyed us was every time someone shut their door it slammed shut. Ours did too, I would suggest doing something about that noise because it happens all hours of the day and night. Other than that, everything was clean and the pool and jacuzzi was great!

10

Cynthia

21 Feb 2023

·

Stayed 1 night

Very pretty area. Beautiful property. Not a high rise.

10

Kayla

19 Aug 2025

·

Stayed 1 night

Friendly service, easy to access.

10

Sonya

27 Jan 2024

·

Stayed 1 night

Easy to get to and in the area we were looking for. Staff was very nice

10

Monica

28 May 2023

·

Stayed 1 night

We had a great stay and great location to our event

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Dining

The on-site restaurant and bar receive repeated praise for tasty food and attentive staff. However, breakfast is not included, hours can be limited or closed on some days, and a few policies or interactions felt unwelcoming.

Related guest reviews

8

Karen

24 Nov 2023

·

Stayed 3 nights

We were disappointed that the bar and restaurant were closed 2 days .

10

Tamara

16 Aug 2025

·

Stayed 1 night

All.of the staff was very friendly. Food was delicious. The entire hotel is very clean. Would definitely stay here again.

10

michael

27 Jul 2025

·

Stayed 2 nights

Had a great experience with staff, room and restaurant in hotel food was very good.

10

Lisa

6 Jun 2024

·

Stayed 1 night

We had a fabulous trip to Lancaster and this hotel! Everything was nice, clean, well maintained but the best part was the staff! Everyone we encountered was great! They were very helpful and talkative about the area and local places to visit. We ate at the restaurant, which was wonderful, all of the food was great! Again, the people made the stay!!!

8

Elmer

28 Sept 2024

·

Stayed 3 nights

Everything was good, except the on site dining was disappointing. Wife and i tried for dinner and dining room closed with a very limited menu given at bar seating area.

10

Zachary

5 Oct 2025

·

Stayed 1 night

Great bar and very nice staff.

10

Vadym

16 Dec 2025

·

Stayed 3 nights

It was a wonderful stay! This place is not the "budget-friendliest" place out there, but it was one of the very few with the actual working restaurant, and let me tell you... We didn't even want to go anywhere else - the food was just SO good. Plus the service... Special props to our 4-day waitress Shana - her friendliness, attention to detail, and just good humor - what a sweet experience. All staff was exceptional, and the conditions were great! Thanks to all!!!

8

Joel

28 Jul 2024

·

Stayed 3 nights

For the price I feel there should be at least a free continental breakfast. We did pay and eat in the restaurant twice once for dinner and once for breakfast. The food was really good.

8

Donna

1 Oct 2023

·

Stayed 2 nights

I’m upset that breakfast wasn’t included in our stay and usually the coffee is free all day long The coffee was only put out in the morning When people go to hotels it’s usually for a short stay and like the convenience of coffee and a small free breakfast to wake up to I probably wouldn’t stay here again not worth it

10

Ellen

22 Oct 2024

·

Stayed 1 night

Staff in the dining room did not allow us to sit at tables unless we ordered something. ( 8:30 at night and nobody in dinning room). They told us to sit outside but could not find the area they suggested for us.

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Month	Average price
January	US$163
February	US$153
March	US$159
April	US$176
May	US$187
June	US$194
July	US$179
August	US$188
September	US$175
October	US$181
November	US$149
December	US$149

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8 $148	9 $148	10 $148	11 $205	12 $215
13 $136	14 $121	15 $122	16 $121	17 $123	18 $227	19 $253
20 $121	21 $122	22 $121	23 $121	24 $174	25 $286	26 $272
27 $140	28 $146	29 $147	30 $149

Su	Mo	Tu	We	Th	Fr	Sa
				1 $144	2 $210	3 $225
4 $146	5 $159	6 $166	7 $167	8 $161	9 $395	10 $282
11 $157	12 $177	13 $158	14 $159	15 $173	16 $278	17 $377
18 $147	19 $158	20 $158	21 $158	22 $167	23 $279	24 $314
25 $174	26 $158	27 $158	28 $158	29 $156	30 $213	31 $210

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Monthly average prices

About this property

Location

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

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FAQs about Hilton Garden Inn Lancaster

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