Name: Residence Inn Palo Alto Mountain View
Address: 1854 El Camino Real West, Shoreline West, Mountain View, California, United States of America, Mountain View, Santa Clara County, US
Price range: US$129–US$762 per night
Rating: 8.65

What guests think

At Residence Inn Palo Alto Mountain View, guests praise clean, spacious suites with kitchens, varied free breakfast, and a convenient location near shops and restaurants, while recurring drawbacks include street noise and paid parking.

Staff are frequently described as friendly and efficient, though some reviews note housekeeping oversights and slow or unhelpful responses to issues. Spacious, apartment-style layouts suit families and longer stays, but a few guests reported uncomfortable sofa beds and very slow free Wi‑Fi. Overall, it suits travelers prioritizing space and self-catering over upscale amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are mixed: the gym feels small, the pool was unavailable for some stays, stairwell lighting and a building door were reported as issues, and there’s a recurring paid parking fee with some billing errors. Ice is only available via the front desk.

Related guest reviews

6

Badrish

4 Jul 2024

·

Stayed 1 night

$20 charged for parking! That's a clear rip-off. Never going to go to another Residence Inn if I have to pay so much for parking. Also, the pull out bed is very bad in quality and there is no way anyone can get a good night of sleep on this bed where springs are popping out.

6

Colin

4 Sept 2025

·

Stayed 6 nights

Air conditioners in building 15 are very loud. Fitness room is dismal. Pool was drained/unavailable. And stairwells in building 15 had lights turned off! Both of them. This was reported to front desk twice and not fixed after several days. it’s a generally ‘ok’ facility- nothing special.

8

Amy

2 Jul 2024

·

Stayed 2 nights

It was nice. Only wish we weren't charged $14 for parking.

8

James

21 Jun 2023

·

Stayed 3 nights

The room was spacious and well-equipped. The negative was that we discovered that we were charged for parking and we didn't have a car.

2

Park Young

19 Oct 2025

·

Stayed 14 nights

They charged 14 nights parking fee even though I used parking lot for one night and returned the parking slip the next day. Their work at the counter was very poor. I will not stay any more in the future.

8

pamela

10 Mar 2024

·

Stayed 3 nights

Everything was great except the door to our building ( the newer updated multi story) building was always unlocked with the door ajar so anyone could enter. I would rather sleep knowing my front door is locked

4

James

31 Mar 2025

·

Stayed 2 nights

This was by far the worst hotel experience I have had in several years for several reasons. 1. Unfriendly staff at checkin. Charged $14 per day parking surcharge not identified on Expedia. When I questioned the charge I was hurried along to checkin. I said I don’t see where this charge is listed and the person said it’s right there, making me feel like I was a fool for not being able to find it. When I handed him the phone and asked where - he couldn’t find it either. The first rooms door would not open. When we informed the clerk, he contacted maintenance and they struggled getting into the room and suggested we get a different room. This room was nice and we enjoyed it til the next day when it was time for a shower. The shower took 20 minutes before it got warm. I will say the maintenance staff was courteous and very responsive. However I will never return to this location.

6

Erin

10 May 2024

·

Stayed 1 night

You shouldn’t have to pay for parking at this site.

10

Roxanne

12 Apr 2023

·

Stayed 1 night

I really like this property, the only thing I did not like was having to pay parking to practically park in the street. Everything else was great.

8

Kendra

20 May 2023

·

Stayed 2 nights

Very clean. Felt safe. No ice machine except at the front desk. Very inconvenient. Needed fresh towels and had to hike to the front desk to get those as well.

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Cleanliness

Rooms are generally clean and fresh, with many guests praising overall upkeep. A few report housekeeping lapses or odors (e.g., slow trash removal, hair in tubs, outdoor/pet-area smells) and reduced cleaning frequency.

Related guest reviews

6

Christopher

2 Jan 2024

·

Stayed 3 nights

Please don't get me wrong this is a pretty decent hotel. But I recently stayed in 1528 my bathtub had hair in it and not hair from someone's head, the elevator control panel has some dried up something on it and it was their for the full 3 days. The breakfast was average, the turkey Canadian bacon was just heated up.

10

Oscar

10 Nov 2025

·

Stayed 3 nights

Room was clean, front desk staff was very courteous.

8

Jack

24 Oct 2025

·

Stayed 3 nights

Clean and comfortable room. Not s fan of the light switches -- turning on and off sometimes automatically or sometimes not at all

8

Sanjeev

18 May 2025

·

Stayed 2 nights

The cleaning services are provided on alternate days. That isn't good. Breakfast is quite basic.

10

Elizabeth

16 Jul 2024

·

Stayed 1 night

Very clean and the breakfast was very good!

10

?

10 Aug 2025

·

Stayed 1 night

A nice clean room

4

JOSE JOAQUIN GONZALEZ

14 Sept 2025

·

Stayed 3 nights

Very noisy room, no cleaning every day, a lot smokers in the outside

10

Jay

16 Jun 2024

·

Stayed 2 nights

Clean, updated, great value for the area.

6

Taehwan

26 Jun 2024

·

Stayed 4 nights

Average cleanness outside of the building.

6

Daniel

1 Apr 2024

·

Stayed 1 night

The staff was friendly. Out first room had a sink that did not drain. Our second room had a full garbage can under the kitchen sink that had not been emptied from the last tenants. The queen bed hurt my back. The room was spacious and reasonably priced. I didn’t like being charged $12 for parking. The coffee in the lobby in the morning was really good.

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AI-generated summary based on recent guest reviews

Rooms

Suites are spacious and well-equipped, suitable for longer stays. However, multiple reviews mention noise from thin walls or busy roads, loud A/C in some buildings, uncomfortable sofa/bed options, quirky light switches, and very slow free Wi‑Fi.

Related guest reviews

6

Badrish

4 Jul 2024

·

Stayed 1 night

$20 charged for parking! That's a clear rip-off. Never going to go to another Residence Inn if I have to pay so much for parking. Also, the pull out bed is very bad in quality and there is no way anyone can get a good night of sleep on this bed where springs are popping out.

6

Colin

4 Sept 2025

·

Stayed 6 nights

Air conditioners in building 15 are very loud. Fitness room is dismal. Pool was drained/unavailable. And stairwells in building 15 had lights turned off! Both of them. This was reported to front desk twice and not fixed after several days. it’s a generally ‘ok’ facility- nothing special.

4

Renee

8 Dec 2025

·

Stayed 1 night

The walls and ceiling are paper thin in this hotel. The person above me seemed to be up all night walking the floor. The ceiling creaked and you could hear every step. I finally got to sleep and the trash people emptied the dumpster around 6:30-7:00 am. I then got back to sleep and then the gardeners started with the leaf blowers right outside my window at 7:00 -7:30 am. I gave up at that point and just got up. I mentioned this to the front desk at checkout and the rep was deer in the headlights, not sure what to say or do.

8

veronica

28 Jan 2024

·

Stayed 1 night

I usually stay at a Residence Inn when I am in this area. I pick either this one or the one closer to Palo Alto. I like both hotels. The staff have always been very nice, helpful and friendly. This one has more street noise but it is not bad. My only other complaint I have is you almost have NO choice but to purchase the paid internet service. The free internet service, no matter what room you stay in is SO bad and my cellular data does not work very fast either at this hotel. It is not expensive to use the paid internet service so that's a plus.

10

JANET

10 Mar 2025

·

Spacious rooms with full kitchen. Very nice breakfast, waffle machine, eggs, bacon, potatoes, rice, oatmeal, cereal, fruit, toast.

6

Sharon

3 Nov 2023

·

Stayed 2 nights

Very thin walls so could hear everything next door

8

Terri

11 Oct 2024

·

Stayed 2 nights

Our room was right on the corner of a busy intersection and road construction crews were working outside with a jackhammer throughout the 1st night.

4

JOSE JOAQUIN GONZALEZ

14 Sept 2025

·

Stayed 3 nights

Very noisy room, no cleaning every day, a lot smokers in the outside

8

Sarah

24 Feb 2025

·

Stayed 3 nights

The service staff was great, breakfast outstanding. Noise from the adjoining unit was somewhat bothersome.

10

Edward

17 Dec 2022

·

Stayed 1 night

Quite the value! We have a 1 br plus loft with bed, with kitchen and 2 bathrooms. Spacious and comfortable

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Service

Service is often friendly, efficient, and accommodating, with several mentions of excellent front-desk support. There are occasional lapses, including missed wake-up calls, an attendant sleeping overnight, poor handling of issues, and an inappropriate question about a service animal.

Related guest reviews

10

Michael

5 Jul 2024

·

Stayed 1 night

The staff was incredible. I brought a pet and didn’t understand that there was an additional fee. I was unhappy when I saw the fee. Joshua Weber went out of his way to help engage the general manager to assist as it was a miscommunication through Expedia and Tien Vo, the GM, called me back immediately and resolved it. I got points back worth way more than the pet charge. Almost immediately. Incredible. Staff is just the best at every single level. You will be valued at this property for sure. And the free breakfast Buffett is awesome and Joshua kept it open for people to come in a little later. I mean why throw out the food? Above and beyond!

10

Kelly

13 May 2024

·

Stayed 1 night

The front desk personnel were great ..friendly, fast with check In, and addressed all of my questions. The breakfast was fantastic .. much variety, good quality food, and served hot! The room was very clean and the bed was very very comfortable. The only downside was the charge for parking ($14). I’ll definitely return to this hotel, if needed.

2

Park Young

19 Oct 2025

·

Stayed 14 nights

They charged 14 nights parking fee even though I used parking lot for one night and returned the parking slip the next day. Their work at the counter was very poor. I will not stay any more in the future.

10

Michael

13 May 2024

·

Stayed 2 nights

The staff was amazing.. smiles all around for Wandra and Tein

2

Kjersti

18 Aug 2025

·

Stayed 1 night

Upon check in with my service animal I was asked what service they served. I have never in my 7 years been asked this as commonly they are not permitted to ask that. I felt put on the spot and very embarrassed. In addition the pet area smelled horrible. Parking was $14 per night, which is crazy. The pull out mattress was stained and thin.

10

Sean

20 Oct 2025

·

Stayed 2 nights

Cozy and comfy rooms that have everything you need for a couple of days. Shopping center with places to and shop right across the street. Staff was very friendly and helpful

10

Aayush

19 May 2024

·

Stayed 3 nights

Amazing staff and hospitality

10

laurie

24 Feb 2024

·

Stayed 1 night

Great stay as usual. Always A+ customer service.

10

Madeline

24 Sept 2025

·

Stayed 4 nights

WONDERFUL!! I was helped with my bags and the gentleman at check-in was amazing.

10

Matthew

29 Sept 2025

·

Stayed 4 nights

Room was nice, but bed was rough to sleep on. I had requested a wake-up call but never received it. Additionally, I had woken up early one morning and went to the gym in the main building and startled the one worker awake, sleeping at the front desk. My hunch is that this is why I never received a wake up call.

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Location

Convenient for shops and dining, with easy access to Highway 101 and area attractions; some guests found it quiet away from San Francisco. Several note traffic or construction noise and tricky exits onto busy El Camino.

Related guest reviews

10

Benedict

1 Apr 2025

·

Stayed 1 night

Good location, close to restaurants. Breakfast was great.

10

Laverne

28 Oct 2024

·

Stayed 3 nights

Although several miles away from SFO International airport, once off of Highway 101, the hotel was easy to get to.

10

JACQUELINE

16 Aug 2025

·

Stayed 2 nights

Not too close to very busy San Francisco but that's what we wanted, not too far but not too close. It's quite and peaceful, we had a good night rest.

6

MARIA

1 May 2024

·

Stayed 1 night

The rooms has been recently remodeled. The property is located in a busy and noisy street. The common areas- pool, basketball court, and restaurant area are very tight. The few tables are crowded, breakfast was not fully replenished close to the end of the breakfast time, and the room was not clean

10

Sean

20 Oct 2025

·

Stayed 2 nights

Cozy and comfy rooms that have everything you need for a couple of days. Shopping center with places to and shop right across the street. Staff was very friendly and helpful

8

Terri

11 Oct 2024

·

Stayed 2 nights

Our room was right on the corner of a busy intersection and road construction crews were working outside with a jackhammer throughout the 1st night.

10

Sheng

23 May 2024

·

Stayed 2 nights

Good breakfast, convenient location.

10

Jasper

18 Aug 2025

·

Stayed 2 nights

Very accessible to everything.

8

Anne Leslie

11 Nov 2025

·

Stayed 1 night

Great location easy good parking.

10

Brian

27 Nov 2024

·

Stayed 1 night

Nice property, smallish room, good breakfast items, difficult to exit properly into busy El Camino.

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Dining

Breakfast earns strong praise for quality and variety, frequently cited as a highlight. A few reviews call it basic or note late-service replenishment gaps.

Related guest reviews

10

Kelly

13 May 2024

·

Stayed 1 night

The front desk personnel were great ..friendly, fast with check In, and addressed all of my questions. The breakfast was fantastic .. much variety, good quality food, and served hot! The room was very clean and the bed was very very comfortable. The only downside was the charge for parking ($14). I’ll definitely return to this hotel, if needed.

10

Kim

30 Mar 2024

·

Stayed 1 night

Great hotel with lots of choices for breakfast. The staff were incredibly nice and helpful. Would definitely stay here again.

10

Benedict

1 Apr 2025

·

Stayed 1 night

Good location, close to restaurants. Breakfast was great.

8

Sanjeev

18 May 2025

·

Stayed 2 nights

The cleaning services are provided on alternate days. That isn't good. Breakfast is quite basic.

10

JANET

10 Mar 2025

·

Spacious rooms with full kitchen. Very nice breakfast, waffle machine, eggs, bacon, potatoes, rice, oatmeal, cereal, fruit, toast.

10

DANICA

11 Aug 2025

·

Stayed 1 night

Property was nice, staff was helpful & the room was clean. The stay & the price was great!! Breakfast had lots of choices & was well stocked!

6

MARIA

1 May 2024

·

Stayed 1 night

The rooms has been recently remodeled. The property is located in a busy and noisy street. The common areas- pool, basketball court, and restaurant area are very tight. The few tables are crowded, breakfast was not fully replenished close to the end of the breakfast time, and the room was not clean

10

Sheng

23 May 2024

·

Stayed 2 nights

Good breakfast, convenient location.

10

Rick

21 Apr 2025

·

Stayed 1 night

Room was spacious, very clean, and updated. By far best FREE breakfast for a traveling soccer team! Should highly recommend for anyone!

10

Zachary

18 Sept 2025

·

Stayed 1 night

When I arrived, it took about one minute to be checked in and sent on my way to my room when I arrived in my room, clean, perfect and cool was told there was a breakfast in the morning went down for that excellent breakfast everything I could ever imagine

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Month	Average price
January	US$266
February	US$289
March	US$311
April	US$227
May	US$281
June	US$282
July	US$218
August	US$185
September	US$248
October	US$241
November	US$216
December	US$195

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $762	17	18 $157	19 $194
20 $296	21 $531	22 $641	23 $641	24 $406	25 $212	26 $231
27 $264	28 $541	29 $521	30 $501

Su	Mo	Tu	We	Th	Fr	Sa
				1 $392	2 $166	3 $203
4 $287	5 $501	6 $601	7 $601	8 $450	9 $175	10 $175
11 $239	12 $501	13 $601	14 $601	15 $470	16 $204	17 $185
18 $211	19 $462	20 $562	21 $582	22 $460	23 $139	24 $158
25 $207	26 $474	27 $522	28 $512	29 $374	30 $152	31 $129

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Monthly average prices

About this property

Location

Room options

Studio, 1 King Bed with Sofa Bed, Tower (Mobility Hearing Accessible, Tub)

Studio, 1 King Bed with Sofa Bed, Tower (Mobility Hearing Access, Roll-In Shower)

Studio, 1 King Bed with Sofa Bed (Mobility Hearing Access, Roll-In Shower)

Studio, 1 King Bed with Sofa Bed, Tower (Hearing Accessible)

Suite, 2 Bedrooms

Studio, 1 King Bed with Sofa Bed (Mobility Accessible, Tub)

Studio, 1 King Bed with Sofa Bed

Studio, 1 King Bed with Sofa Bed (Mobility Hearing Accessible, Tub)

Studio, 1 King Bed with Sofa Bed, Tower

Guest reviews

Fabulous

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Residence Inn Palo Alto Mountain View

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