Sonesta Essential Beaumont

Hot water was not working in the shower. Had to wake up the clerk to resupply the breakfast on Saturday morning. But she was wide awake on Sunday morning. First clerk when I arrived was very cheerful. Second clerk. Too drowsy. Lots of graffiti on the inside of the elevator doors

Room was big enough for our family of four and did not feel crowded. AC worked okay due to only blowing cool air and the room feeling muggy/damp you could feel it on your skin getting sticky as if sweating. But after driving 13 hours and with two infants being fussy from being their car seat, we just wanted somewhere to sleep. So if it’s for a few hours of rest after a long drive and a cheap stay, I’d definitely book again but for a long weekend family stay I would not stay here.

The hotel staff was wonderful and helpful, and the room itself was clean. Some areas had been updated and others are due for updating, such as the elevator - it had vinyl wrap that was peeling and had been graffitied. That’s purely aesthetic and didn’t actual bother me but could be a problem for other customers. The only real disappointment was the breakfast - it was really limited and all the baked goods seemed old and stale. We ended up checking out without eating since it didn’t look to be fresh or good quality. Overall I would stay again if I really needed a basic budget hotel, but I would not recommend it for anyone looking for a nicer experience.

I was just about to leave my room when at 10:50 A.M. the front desk called to ask me if I was going to leave my room on time. Are you kidding? I have been staying in hotels for 20+ years and that has never happened before. No sense of customer service at all. And why have a 'gym' at all if you are going to close it a 9?

Everything was great