Hilton Garden Inn Beaumont, TX

Fine property but parking lot was full; suspect businesses next door are using your spaces.

Great services the team was friendly and helpful. They might need to change the carpet on the elevator though.

It was decent. I do wish they had dumbbells in the gym and some small repairs are due in the room but it was a good stay. I enjoyed the hot tub

The staff was excellent, the room was very clean and clean smelling!!!! And the parking lot was inviting.

I have a bad back and when traveling I generally book hotels with a hot tub to soak in. It helps to reduce the pain and soreness from the drive. When I checked in, I asked about the hot tub location and was informed that the facility no longer has a hot tub. When I pointed out that their web page advertised that they have a hot tub, they were nice and apologized, noted that the information needs to be updated. I suggest they update their information and calling first to confirm. Rather disappointed.

We had to get a accessible room because we have a wheelchair-bound family member and the room far exceeded any expectations that we had. It was absolutely beautiful room, great for you, the pool had a lift for our family member to swim, it was just a wonderful room especially for someone who build a disability it made things so much more pleasant for our trip. The staff was outstanding. Super outgoing. The daytime front desk employee went well out of her way to suggest ideas for us to have fun while we were visiting and she was extremely accommodating and the rest of the staff was just as great.

Great services the team was friendly and helpful. They might need to change the carpet on the elevator though.

Very clean and quiet

Friendly staff. Clean and spacious room.

We were so impressed with this property. Very clean, safe, convenient to everything. Staff was so friendly and efficient. We will definitely return.

Convenient. Clean. Friendly.

Staff was friendly & welcoming. Room clean but the shower ceiling was shoddily repaired & looked terrible. Would never pass a “punch list.” Beds & pillows comfortable, biggest complaint was the hallway noise & hearing people walk on the floor above. Wouldn’t stay again.

This stay wasn’t as great as the first. Price of the room was way higher. There was a poorly patched hole in the bathroom door. Black light test revealed splashes of fluid on the walls near the bed. Bugs in the shower. Food on the carpet near the air conditioner. The air conditioner would not cool the room as well as the last room. This stay want my usual good experience.

Great experience very clean

Very clean

Very clean, fresh hotel

Pros: - Clean - Affordable - Updated - Great staff Cons: - Bed wasn’t the most comfortable

The rooms were very tiny, like any motel. The tv was cracked and broken but the staff was able to swap it out with another room. I just hope they don\'t book that room for someone else to deal with the broken tv. It\'s 2024 and they still didn\'t have smart TV\'s which surprised me. The WiFi was very slow. The $14 breakfast was decent, but honestly is about the same as a lot of free continental breakfast\'s I\'ve had in the past. The staff was polite but very reserved and quiet. It wasn\'t a bad hotel by no means but not what I would expect from a "Hilton".

The A/C unit was not working in our room. It was comfortable enough but it needs to be looked at.

Very clean and roomy. Comfortable beds!

Great hotel only thing is uncomfortable matress. Most uncomfortable bed ever. I will have to pass this hotel up next time

Overall a nice place to stay for the night. Lots of construction nearby so lots of noise

Hotel was very clean and staff friendly and helpful! Right off the freeway so you could hear the hum, but it did not bother me

Staff was friendly & welcoming. Room clean but the shower ceiling was shoddily repaired & looked terrible. Would never pass a “punch list.” Beds & pillows comfortable, biggest complaint was the hallway noise & hearing people walk on the floor above. Wouldn’t stay again.

Couldn't sleep due to loud traffic noise coming off the interstate all night long! TV did not work. Not enough sugar and creamer for the poor quality coffee. Breakfast was cold. Sub par stay.

Great pillows!

The receptionist were extremely polite and helpful. The grounds and hotel were immaculate and easily accessible to the freeway and other facilities.

I travel for business 6 months out of the year. I have never had an issue getting a printed receipt or an email receipt. With this stay I have contacted the Hotel directly and asked several times for a receipt with no success, I even requested on at the front desk and was told they could not print one because I booked online. Could someone please assist with this issue. My Confirmation is 72063043856704 any help would be greatly appriciated.

The staff was friendly and the food in the cafe was pretty good too. They had daily food and drink specials and they were located within walking distance to restaurants.

Friendly staff. Clean and spacious room.

The gentleman at the front desk was not only rude the day we checked in but his behavior was the same throughout the entire stay. . He, apparently, works at another hotel (where we stayed 2 nights later) and his behavior was the same - hostile. We noticed his behavior was quite the opposite with others - courteous, accommodating, and even eagerly helpful. Breakfast was another matter entirely. The waitress was a behaved similarly to the receptionist, eagerly helping certain customers and giving little attention to other customers like ourselves. On top of that, our breakast omelet came with a surprise - it was half full of jalapeños and little vegetables! Who knew jalapeñoss are supposed to be in excess in an omelet, making the omelet inedible altogether? Said mishap was neither met hy an apology or attempt to correct. I can't imagine how they treat others if they're treating established community members like myself like this . I will never be returning to HGI Beaumont and won't recommend anyone to stay here. I've been to a HGI in Texas recently and was treated like everyone else. T. This is clearly an isolated issue but, regardless, needs to be taken seriously as the same staff works at Homewood Suites nearby (much better experience there, however).

Hotel clerk was not very welcoming but not rude.

Everything was as expected. Marisa was able to help update my Hilton Honors account. I appreciate the service.

Great place to stay when passing through Beaumont. The staff was friendly and helpful. Breakfast was amazing.

Great property and fast friendly service

The staff was amazing and went above and beyond with customer service. It is definitely appreciated when arriving in middle of the night.

The receptionist were extremely polite and helpful. The grounds and hotel were immaculate and easily accessible to the freeway and other facilities.

The hotel and staff are great. The only downside is all the road construction in this whole area. But when road construction is complete, it will be nice.

Nice clean hotel. Only downside, which is not in their fault, the construction on IH 10 makes it difficult to get in and out.

The area was quiet and comfortable

The staff was friendly and the food in the cafe was pretty good too. They had daily food and drink specials and they were located within walking distance to restaurants.

Location and friendly staff.

Overall a nice place to stay for the night. Lots of construction nearby so lots of noise

Hotel was very clean and staff friendly and helpful! Right off the freeway so you could hear the hum, but it did not bother me

Great lobby, nice and clean room. Area around is totally unwalkable.

Good location. Rooms and hotel was clean. No free breakfast, but could buy.

Did not offer free breakfast

Restaurant is on point with food quality but also service.

Inside was clean and nice. Hotel wanted extra $50 deposit not mentioned when booking. Breakfast was not “free” and cost another $10 that they also didn’t mention until after the fact. Travelled over 600 miles for additional fees and I didn’t have a choice.

The staff was friendly and the food in the cafe was pretty good too. They had daily food and drink specials and they were located within walking distance to restaurants.

The gentleman at the front desk was not only rude the day we checked in but his behavior was the same throughout the entire stay. . He, apparently, works at another hotel (where we stayed 2 nights later) and his behavior was the same - hostile. We noticed his behavior was quite the opposite with others - courteous, accommodating, and even eagerly helpful. Breakfast was another matter entirely. The waitress was a behaved similarly to the receptionist, eagerly helping certain customers and giving little attention to other customers like ourselves. On top of that, our breakast omelet came with a surprise - it was half full of jalapeños and little vegetables! Who knew jalapeñoss are supposed to be in excess in an omelet, making the omelet inedible altogether? Said mishap was neither met hy an apology or attempt to correct. I can't imagine how they treat others if they're treating established community members like myself like this . I will never be returning to HGI Beaumont and won't recommend anyone to stay here. I've been to a HGI in Texas recently and was treated like everyone else. T. This is clearly an isolated issue but, regardless, needs to be taken seriously as the same staff works at Homewood Suites nearby (much better experience there, however).

Comfortable bed and shower, I found kind of funny that bottle water water was for a members only. We still paid for breakfast

Couldn't sleep due to loud traffic noise coming off the interstate all night long! TV did not work. Not enough sugar and creamer for the poor quality coffee. Breakfast was cold. Sub par stay.

Great place to stay when passing through Beaumont. The staff was friendly and helpful. Breakfast was amazing.

The Hilton Garden Inn was one of my most favorite places to stay! The front desk staff✅ The breakfast manager✅ The friendliness of the staff and cleanliness of the entire property ✅ We were in town for a Conference. If my travels take me back to Beaumont, I will love to stay at this Hotel again!!

Good location. Rooms and hotel was clean. No free breakfast, but could buy.