Name: Red Roof Inn Florence - Civic Center
Address: 2690 David Mcleod Boulevard, Florence, South Carolina, United States of America, Florence, South Carolina, US
Price range: US$55–US$69 per night
Rating: 6.63

What guests think

Across reviews, Red Roof Inn Florence - Civic Center is a budget, pet friendly stop with convenient access to I-95, restaurants and shopping, but guests report inconsistent cleanliness, smoke odors, pests, and a dated property with recurring maintenance problems.

Service feedback is mixed: several note friendly front-desk staff and easy check-in, while others mention slow lines, unhelpful responses, and deposit or refund issues. Facilities are basic, with no breakfast, no elevators, and occasional broken ice machines or worn stairs; a lit pet area is available. Multiple reviews also mention late-night noise and a sketchy atmosphere. Expect a no-frills stopover suited to tight budgets and flexible expectations.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are basic, with no breakfast and no elevators. Several reviews cite broken ice machines and worn or unstable exterior stairs; a lit pet area with waste bags is provided.

Related guest reviews

2

Lee

19 May 2024

·

Stayed 1 night

Asked for a first floor room as I have bad knees; Red Roof does not have elevators. Sorry not having any luck. Ok I will attempt to deal with the stairs got to the room and the key card unlocked the door handle but the door was jammed shut. Went back parked my car near the office and hobbled back in. The front desk clerk said he had a room first floor other side of the building. He said drive around to the other side. There was not any parking space on that side of the building. By now I was so sore that I couldn’t walk back to the building and drove away. Zero stars. I slept in my car 300 miles away for an hour and continued home.

8

C

27 Nov 2023

·

Stayed 1 night

Very clean budget motel. Good for one night stay on the road. Friendly reception staff. Tea and coffee but no breakfast. In mall type location.

4

Kelly

20 Feb 2023

·

Stayed 2 nights

Waited 30 min to check on due to the front desk staff where ever finally drove up. Went to the store to get a broom wasn’t cleaned very well. Ceiling looked like it was about to fall in from water damage.

2

Tasha

27 Jun 2023

·

Stayed 1 night

Only thing that i liked about the hotel was the location. It was convenient to the Florence Center. The sheets were torn and ripped. Toilet had stopped flushing. There was dried pee on the side of the toilet. Didnt see til the next morning that there was blood stains on the inside of the comforter which i didnt use anyway. All ice machines were broken. I have stayed at Red Roof before but never this bad. Definitely never returning.

4

Melanie

22 Aug 2023

·

Stayed 1 night

Staff (Pam) was decent to me, not particularly friendly but not rude. However she was rather rude to 2 customers who called while I was checking in, and made rude comments about them. Hotel claimed recently remodeled rooms. Mine was not. It was clean but old, and smelled like smoke although it was supposed to be a non-smoking room. Wooden steps going to upper level where our room was were rotting, unsafe. Felt unsafe and uneasy outside.

4

Julie

13 Apr 2025

·

Stayed 1 night

The pet area was well lit and had bags and a trash recepticle that was out of bags and hadn't been emptied. The ice machine was out of order so we had to walked to the one in the other building. Other guests were sitting in their cars with loud radios playing. One of them shouted right outside my door numerous times to someone in her room near mine. After walking my dog, I wanted to get something out of my car. Another group of guests had just gotten into their car parked next to mine to leave so I waited until they pulled out. I thought something was off as the driver stood outside his side of the car for a little while , then realized he was urinating.

6

Silvia

28 Dec 2022

·

Stayed 1 night

Long line for check in the women talk too much. The building and surroundings its old dirty and needs maintenance. The room was dirty and very strong smell of smoking. The location is good, next to gas station and restaurants.

6

James

11 Dec 2024

·

Stayed 1 night

The property just needs some updating

6

Chris

3 Jul 2023

·

Stayed 1 night

The room appeared to have been renovated in a most minimal way. There was some sort of rack in the bathroom - perhaps for a blow driver - which was simply painted over instead of removed. Only one trash can, located near the door - no can in the bathroom. No ironing board. Hair in the sink. Dirty bathroom floor. TV remote irrational. At check-in and check-out, no receipt reflecting the room rate or amount of payment, as I had booked through Hotel.com. I apparently was given a handicap room, although I had not asked for it and had no need of one. The bathtub seat prevented me from having a comfortable soak. At check-in, guests were backed up because, according to the one clerk on duty, the computer system was slow. No continental breakfast. All in all, and reflecting on other hospitality experiences, this was barely worth the reported rate. I suppose improvements up to adequate would increase the rate.

8

Howard

19 May 2024

·

Stayed 1 night

No coffee pot, no refrig. Pet friendly. Fine for price. Easy in and out.

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Cleanliness

Cleanliness feedback is highly inconsistent. Many guests report dirty rooms and bathrooms, strong smoke smells, stains, and pests, while others found their rooms clean and acceptable.

Related guest reviews

2

Alfred

9 Oct 2025

·

Stayed 1 night

We were created after check in at the office by a bearded, middle aged, shirtless and barefooted man creaming and having an argument with a woman who jumped into her pickup truck, revved it in reverse, then floored it and aimed at him. I was exhausted and had to go to the bathroom. We had food that we brought with us on the trip. We opened the mini fridge. It was not plugged in, there were live ants and several dead cockroaches in the refrigerator. I was too tired to switch rooms. There were several dead cockroaches on the floor in the bathroom. A live one scurried on the bedroom wall in the morning. From the dust behind the refrigerator and on the baseboards, it is pretty obvious that the housekeeping staff is only changing the bedclothes and the towels. The toilet ran all night after flushing. Positives: the bed was comfortable, the sheets and pillowcases were clean and there was no sign of bedbugs. The only reason I chose to stay there was because of its proximity to I-95. Ownership takes no pride in the place. Hotels.com should be ashamed of themselves for listing this place. I am losing my confidence in Hotels.com.

2

Natalia

20 May 2025

·

Stayed 1 night

Horrible! Old, dirty, just horrible. I couldn’t even sleep well because it was so dirty I was afraid a bug would crawl near me. Horrible!!

4

Ed

2 Sept 2025

·

Stayed 1 night

Ceiling was dropping down from water damage. Toilet was dripping all night. One wall was partially painted. Areas were not cleaned well, including the bathroom counter. The only reason I gave it a 2-star is that the water pressure was great and the AC worked.

2

Jo

28 Apr 2025

·

Stayed 3 nights

Bathroom floor and carpet dirty. Toilet handle not working well. Staff never came in in 4 days to clean or bring fresh towels. Refused 4 times to bring fresh towels, had to find them myself. Run around about a receipt for stay and getting $50 deposit back. TV remote not working correctly. Air conditioner not the best.

10

Sheryl

27 Apr 2025

·

Stayed 1 night

Clean and quiet. Nice property.

2

James

7 Aug 2025

·

Stayed 1 night

This property has sketchy people living on premises, and my room was roach infested.

2

Abbigail

12 Jul 2025

·

Stayed 1 night

It was super dirty there was poop on the back of the toilet. The bed cover had red stains on it. We heard gunshots.

2

Thomas

22 May 2024

·

Stayed 1 night

Dirty room smelled like smoke

2

Terrance

19 Jul 2025

·

Stayed 1 night

Place needs to be cleaned it has bugs broken in hotel doors dirty bathroom dirty bed no amenities stains on the blankets and pillows feces stains on the toilet couldn't be in there longer than 45 minutes before wanting to leave ask for refund and was denied.

2

Thomas

21 Dec 2025

·

Stayed 1 night

There was mouse excrement throughout the room. Their was mold "everywhere" and the metal finish on the lamps were rusted. The microwave had not been cleaned in months and there was melted cheese on the door! No Curtains in the shower!!! This is a drug and prostitution den... STAY AWAY!!!

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Rooms

Rooms feel dated with recurring maintenance issues, such as malfunctioning or loud A/C, weak plumbing, broken locks, and smoke odors. Amenities are inconsistent—some rooms lack or have nonworking microwaves, fridges, or coffee makers—and noise can disturb light sleepers.

Related guest reviews

6

Priscilla

26 Feb 2023

·

Stayed 2 nights

No microwave, fridge or sec. camers. I had meds that needed to be refrigerated, and food i brought had to be thrown out the next day.

4

Ed

2 Sept 2025

·

Stayed 1 night

Ceiling was dropping down from water damage. Toilet was dripping all night. One wall was partially painted. Areas were not cleaned well, including the bathroom counter. The only reason I gave it a 2-star is that the water pressure was great and the AC worked.

6

Joseph best

19 Sept 2025

·

Stayed 3 nights

No microwave or fridge

4

Jonathon

1 Feb 2025

·

Stayed 1 night

Room was nice, clean but very small and not what was advertised when booking.. I booked a king delixe room. The room we stayed in did not have a king bed and there was nothing deluxe about it. The room was almost claustrophobic for 2 people and only had a full bed. Also it should be stated this hotel requires a security deposit upon check in or it should be charged when booking.

2

Jaime

10 Sept 2024

·

Stayed 2 nights

Never again! Terrible bed. Noisy surrounding. Extremely loud A/C unit. Smell of marijuana permeating through door between rooms all night. No housekeeping if you stay more than one night. Do not recommend!

8

Nashawn

4 Aug 2024

·

Stayed 1 night

The ac unit did not have cold air an it was set at 60 degrees the vent wouldn't stay open. That was my second stay there. My first stay was July 28th an the half of the ac unit blowed air out.

8

Lawrence

20 Dec 2024

·

Stayed 1 night

Great location. Room left a lot to be done. Not very clean, old and crumbling. Microwave that didn’t work.

8

Lennard

29 Dec 2025

·

Stayed 2 nights

The A/C was a bit difficult to handle. The buttons to change the temperature caused the machine to change between modes settings instead. Not to mention, the room could use some renovating. There was patches of paint just hanging from the ceiling.

6

edward

24 Aug 2023

·

Stayed 1 night

Property is very dated and not kept Broken lock on door Smoke detectors broken sitting on a c No water pressure Dirty

2

Michaela

16 Feb 2025

·

Stayed 2 nights

There was a sign that said 100% non smoking and as soon as we walked in we were hit in the face with a strong smell of cigarette smoke and we noticed that the bathroom walls had some blood stains here and there and the bed was caved in the middle and also on the dresser there was a burn mark with the wood looked bubbled and there was burn marks on the comforter that had made holes in the blanket they used a sheet to try to cover it as well. I would stay at the Hilton hotel right behind there instead of staying at the red roof inn! Not to mention the pictures they use do not match the room!

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Service

Service is mixed: several guests praise friendly staff and straightforward check-ins, while others report long lines, unhelpful responses, missed housekeeping, and deposit or refund disputes.

Related guest reviews

6

Sheena

20 Aug 2023

·

Stayed 1 night

When i arrived there was only one person at the service desk and a line full of people. It took one of my friends 1 hr to get checked in. First room was not clean. Second room had roaches. Third was ok. Took me 40 min to check in people who already checked in, had issues with there door handles not working right and came back to complain. When i was finally checking in i got to my room and seemed to be ok. I had an issue with the door myself. As i was leaving i had to take two rounds to the car and the door didnt close all the way. The deadbolt lached out when i didnt touch it and wouldnt push back. So i entered the room and had to push really hard to get the deadbolt to latch back so i can finally close the door. Overall stay was ok.

10

Karen

21 Apr 2024

·

Stayed 1 night

Front desk clerk was so nice, helpful and professional. Rooms were so clean.

2

Jo

28 Apr 2025

·

Stayed 3 nights

Bathroom floor and carpet dirty. Toilet handle not working well. Staff never came in in 4 days to clean or bring fresh towels. Refused 4 times to bring fresh towels, had to find them myself. Run around about a receipt for stay and getting $50 deposit back. TV remote not working correctly. Air conditioner not the best.

8

William

17 Jun 2025

·

Stayed 1 night

I don't know what was particularly unique but the price was good, it was EASY to check in, the night clerk was wonderful and got me checked in quickly. The room was easy to find and it was clean. I would go back there without a second thought... Great place to stay.

2

Wesley

16 Mar 2025

·

Stayed 1 night

The people there were dishonest they said I could get a refund because my plans changed and when Expedia called them they said no refund not nice at all will never stay there very disappointed

8

Jorge

4 Jun 2025

·

Stayed 1 night

The property manager on duty when I arrived was very kind and made the check in process easy. The property was clean and convenient to shopping and dining. The only observation I can make is that the exhaust fan in the bathroom was disconnected, dirty and the cover was only partially attached.

6

Mohannad

29 May 2025

·

Stayed 1 night

Not the cleanest room ! Overall good enough for the price … take forever to get your $50 deposit back !!

10

Lakisha

14 Jul 2024

·

Stayed 1 night

The staff was very nice.

10

Crystal

5 Nov 2023

·

Stayed 1 night

Staff very pleasant

2

Justin

13 Dec 2024

·

Stayed 2 nights

This place was just bought out by someone who is not taking care of it. The rating is no longer relevant on hotels.com. the place is filthy. I was so uncomfortable I didn't stay the second night. They also do not accept payment from hotels.com or Expedia. We had to pay twice and I am still waiting on a refund. It was one of the worst experiences I have had at a hotel and I travel for work all the time.

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Location

Convenient to I-95, the Florence Center, restaurants, and shopping; many choose it for a quick stopover. Some reviews mention a sketchy atmosphere and late-night noise.

Related guest reviews

10

Elaine

1 Sept 2025

·

Stayed 1 night

Close to favorite restaurants.

10

Bridget

27 Apr 2025

·

Stayed 1 night

If your looking for somewhere fast affordable and easy accessible to the mall, as well as other shopping places and places to eat all that are whiting walking distance or just a couple min drive then this the place. It's very affordable as well.

2

Lisa

6 Nov 2024

·

Stayed 1 night

I checked in. I went to the building where my room was located on the backside of a back building. There was not a single light in the parking lot or on the building - total darkness. There were a number of cars in disrepair that looked like people were living in them. There were many people milling around outside and blasting music from a boom box. I wouldn't even get out of my car. I did not feel safe at all and i am a seasoned traveler. Even though my room was paid for I left and went to another hotel.

10

Cayley

16 Feb 2024

·

Stayed 1 night

It's a Red Roof Inn, not the Ritz Carlton. The area around it seems a little unsafe, but that is my only complaint. The room was clean and the price was right! I would stay here again.

8

C

27 Nov 2023

·

Stayed 1 night

Very clean budget motel. Good for one night stay on the road. Friendly reception staff. Tea and coffee but no breakfast. In mall type location.

8

John

18 Oct 2023

·

Stayed 2 nights

Easy in and out. I'm not good a writing stuff. I just like this location.

6

Saige

19 Aug 2025

·

Stayed 1 night

Lots of traffic all hrs of the night

6

Silvia

28 Dec 2022

·

Stayed 1 night

Long line for check in the women talk too much. The building and surroundings its old dirty and needs maintenance. The room was dirty and very strong smell of smoking. The location is good, next to gas station and restaurants.

10

Shirley

20 Jun 2023

·

Stayed 1 night

Staff was pleasant, location great, outside clean, safe area, shopping in walking distance, room was ok bed slept well but house keeper could step it up cleaniness is next to godliness

8

Howard

19 May 2024

·

Stayed 1 night

No coffee pot, no refrig. Pet friendly. Fine for price. Easy in and out.

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Dining

No breakfast is offered, with a few mentions of coffee or tea only. Several restaurants are nearby, including a Waffle House within a short walk.

Related guest reviews

10

Elaine

1 Sept 2025

·

Stayed 1 night

Close to favorite restaurants.

10

Sarah

12 May 2025

·

Stayed 1 night

It was a clean hotel that allowed pets. It had a nice big grassy area to let the pups play right across from the property and a waffle house just a quick walk from your room. It didn't have weird smells and their wasn't any shady activity around the property. Nice place!

10

Bridget

27 Apr 2025

·

Stayed 1 night

If your looking for somewhere fast affordable and easy accessible to the mall, as well as other shopping places and places to eat all that are whiting walking distance or just a couple min drive then this the place. It's very affordable as well.

8

Darla

29 Oct 2023

·

Stayed 1 night

We stay one night it is convenient to shopping and restaurants and also dog friendly. Other than a broken secondary lock on the door everything was fine.

6

Patricia

14 Nov 2025

·

Stayed 3 nights

Didn't have not blow dryer, no iron, no coffee maker.. remote not working.but the room was cozy with heat.its really a nice place surrounded by restaurants.but need to make sure all things are in room for guest.and appliance is working.staff was nice.......

8

C

27 Nov 2023

·

Stayed 1 night

Very clean budget motel. Good for one night stay on the road. Friendly reception staff. Tea and coffee but no breakfast. In mall type location.

10

Rachel

13 Jun 2024

·

Stayed 7 nights

Very convenient hotel, near everything. I would recommend staying, has everything you need for a good price! Friendly staff & nice room.

8

Gary

27 Feb 2023

·

Stayed 1 night

Very clean, nice TV, close to restaurants

6

Chris

3 Jul 2023

·

Stayed 1 night

The room appeared to have been renovated in a most minimal way. There was some sort of rack in the bathroom - perhaps for a blow driver - which was simply painted over instead of removed. Only one trash can, located near the door - no can in the bathroom. No ironing board. Hair in the sink. Dirty bathroom floor. TV remote irrational. At check-in and check-out, no receipt reflecting the room rate or amount of payment, as I had booked through Hotel.com. I apparently was given a handicap room, although I had not asked for it and had no need of one. The bathtub seat prevented me from having a comfortable soak. At check-in, guests were backed up because, according to the one clerk on duty, the computer system was slow. No continental breakfast. All in all, and reflecting on other hospitality experiences, this was barely worth the reported rate. I suppose improvements up to adequate would increase the rate.

8

Howard

19 May 2024

·

Stayed 1 night

No coffee pot, no refrig. Pet friendly. Fine for price. Easy in and out.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$53
February	US$56
March	US$64
April	US$56
May	US$55
June	US$58
July	US$55
August	US$56
September	US$57
October	US$55
November	US$56
December	US$54

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $55	17 $60	18 $69	19 $68
20 $59	21 $59	22 $60	23 $59	24 $59	25 $69	26 $68
27 $59	28 $59	29 $59	30 $59

Su	Mo	Tu	We	Th	Fr	Sa
				1 $59	2 $69	3 $69
4 $59	5 $59	6 $59	7 $59	8 $59	9 $68	10 $68
11 $58	12 $58	13 $59	14 $59	15 $58	16 $68	17 $69
18 $58	19 $59	20 $58	21 $59	22 $59	23 $69	24 $69
25 $59	26 $58	27 $59	28 $59	29 $59	30 $69	31 $69

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Deluxe Room, 1 King Bed, Accessible ()

Superior Room, 1 King Bed ()

Deluxe Room, 1 King Bed, Accessible (Roll-In Shower, )

Standard Room, 1 King Bed ()

Deluxe Room, 2 Double Beds ()

Guest reviews

Pleasant

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Red Roof Inn Florence - Civic Center

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Prices for upcoming dates