Holiday Inn Express & Suites Buffalo Downtown, NY
US$182
/ night
Avg. for October
Prices for Holiday Inn Express & Suites Buffalo Downtown, NY
Select dates to see prices and availability
US$182
/ night
Avg. for October
Monthly average prices
Nightly prices at Holiday Inn Express & Suites Buffalo Downtown, NY average US$133 in the cheapest month (February) and US$199 in the most expensive month (July), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$144 |
| February | US$133 |
| March | US$149 |
| April | US$183 |
| May | US$153 |
| June | US$171 |
| July | US$199 |
| August | US$166 |
| September | US$194 |
| October | US$182 |
| November | US$176 |
| December | US$163 |
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Oct · US$182
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Most expensive: July (~US$199)
Cheapest: February (~US$133)
About this property
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and a vending machine.
Amenities
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and a vending machine.
Business amenities
Featured amenities include a business center, express check-out, and dry cleaning/laundry services.
Dining
A complimentary buffet breakfast is served daily from 6:00 AM to 10:00 AM.
Rooms
Make yourself at home in one of the 146 guestrooms featuring refrigerators and microwaves. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Location
With a stay at Holiday Inn Express & Suites Buffalo Downtown - Medical CTR by IHG in Buffalo (Downtown Buffalo), you'll be steps from Market Arcade Building and Buffalo Music Hall of Fame. This hotel is 0.1 mi (0.1 km) from CEPA Gallery and 0.1 mi (0.2 km) from Andrews Theatre.
What's nearby
Chippewa District(0.1 Miles)
Market Arcade Building(0.1 Miles)
Buffalo Music Hall of Fame(0.1 Miles)
CEPA Gallery(0.1 Miles)
Buffalo Visitor Center(0.1 Miles)
Fountain Plaza(0.1 Miles)
Andrews Theatre(0.1 Miles)
Road Less Traveled Theater(0.1 Miles)
Shea's Performing Arts Center(0.1 Miles)
Town Ballroom(0.2 Miles)
Lafayette Square(0.3 Miles)
Buffalo Convention Center(0.4 Miles)
Main Place Mall(0.4 Miles)
Statler Tower(0.4 Miles)
Niagara Square(0.5 Miles)
Buffalo Niagara Intl. Airport (BUF)(10.3 Miles)
Niagara Falls, NY (IAG-Niagara Falls Intl.)(22 Miles)
Parking
Non-smoking rooms
Business centre
Dry cleaning
Housekeeping
Safe-deposit box
Location
601 Main Street, Downtown Buffalo, Buffalo, New York, United States of America
Chippewa District (0.1 Miles)
Market Arcade Building (0.1 Miles)
Buffalo Music Hall of Fame (0.1 Miles)
CEPA Gallery (0.1 Miles)
Buffalo Visitor Center (0.1 Miles)
Fountain Plaza (0.1 Miles)
Room options
8
Suite, 1 Bedroom, Accessible (Mobility Accessible, Bathtub)
Room details
1 Large Double Bed
Sleeps 4
500 ft²
Air ConditioningHeatingWi-Fi (Free)
13
Suite, 1 Bedroom
Room details
1 Extra-Large Double Bed
Sleeps 4
500 ft²
Air ConditioningHeatingWi-Fi (Free)
9
Standard Room
Room details
1 Extra-Large Double Bed
and 1 Sofa Bed
Sleeps 2
500 ft²
Air ConditioningHeatingWi-Fi (Free)
8
Suite, 1 Bedroom, Accessible (Mobility Accessible, Roll-In Shower)
Room details
1 Large Double Bed
Sleeps 4
500 ft²
Air ConditioningHeatingWi-Fi (Free)
Guest reviews of Holiday Inn Express & Suites Buffalo Downtown, NY
8.3
Very good
Based on 1,000 verified reviews
Who stays here?
Business
16%
Couple
32%
Family
26%
Group
16%
Solo
8%
What guests think
AI-generated summary based on recent guest reviews
Reviews of Holiday Inn Express & Suites Buffalo Downtown by IHG highlight a central, walkable Theater District location and spacious suite-style rooms, plus generally friendly staff, alongside recurring drawbacks like offsite parking and streetcar-related noise.
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What guests think
Reviews of Holiday Inn Express & Suites Buffalo Downtown by IHG highlight a central, walkable Theater District location and spacious suite-style rooms, plus generally friendly staff, alongside recurring drawbacks like offsite parking and streetcar-related noise.
Multiple guests note aging finishes and maintenance problems in some rooms, and cleanliness can be inconsistent. Breakfast quality is often praised, but some mornings saw items run out, equipment failures, or no hot options. A practical choice if you value space and convenience over flawless polish.
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AI-generated summary based on recent guest reviews
Facilities
No onsite parking; guests typically use nearby paid garages or street parking a short walk away.
Related guest reviews
10
Stacey
17 Apr 2025
·
Stayed 1 night
The hotel was lovely and super close to the Shea theatre where we had tickets for DWTS. Only issue is there is no parking on site so you have to drive a bit to park the car.
The hotel was lovely and super close to the Shea theatre where we had tickets for DWTS. Only issue is there is no parking on site so you have to drive a bit to park the car.
8
Lakesha
19 Apr 2025
·
Stayed 1 night
Hotel was nice, decent for price. Parking is two blocks away.
Hotel was nice, decent for price. Parking is two blocks away.
10
Kim
3 Jan 2025
·
Stayed 1 night
Hotel and staff were great. My only problem was the parking the parking is not on site and is to be paid for not ideal for returning to the hotel after a football game that ended very late having to walk to the hotel was not ideal
Hotel and staff were great. My only problem was the parking the parking is not on site and is to be paid for not ideal for returning to the hotel after a football game that ended very late having to walk to the hotel was not ideal
8
Raquel
20 Jul 2025
·
Stayed 1 night
No parking
No parking
10
Duane
25 Jul 2025
·
Stayed 2 nights
Pro-tram right next door Con-couldn't park @ the hotel every night, but there was a garage 2 blocks away so not too bad
Pro-tram right next door Con-couldn't park @ the hotel every night, but there was a garage 2 blocks away so not too bad
10
Maxim
22 Dec 2022
·
Stayed 19,347 nights
Nicely located downtown location. Worth the money. If it only had a parking lot for guests !
Nicely located downtown location. Worth the money. If it only had a parking lot for guests !
8
Felipe
11 Jun 2025
·
Stayed 1 night
Parking was a couple blocks away
Parking was a couple blocks away
8
Chase
10 Apr 2025
·
Stayed 1 night
My one huge complaint about my stay is that there was not any parking available for our stay. We had to park down the street in a parking garage and walk a couple blocks to the hotel and the parking cost us $20 to stay for the day and over night. There should be some paid for parking available or at least have our parking validated.
My one huge complaint about my stay is that there was not any parking available for our stay. We had to park down the street in a parking garage and walk a couple blocks to the hotel and the parking cost us $20 to stay for the day and over night. There should be some paid for parking available or at least have our parking validated.
8
Sylvia
20 Aug 2025
·
Stayed 1 night
The hotel was well located and included a good breakfast. The room was big and comfortable. I think the hotel may need some minor maintenance, as towel holding rail was broken. But just minor things. I didn’t liked the parking. There is none on the hotel and you have to go few blocks to park
The hotel was well located and included a good breakfast. The room was big and comfortable. I think the hotel may need some minor maintenance, as towel holding rail was broken. But just minor things. I didn’t liked the parking. There is none on the hotel and you have to go few blocks to park
10
Christopher
16 Apr 2025
·
Stayed 1 night
Great hotel. Parking sucks.
Great hotel. Parking sucks.
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AI-generated summary based on recent guest reviews
Cleanliness
Many guests found rooms and common areas clean, but several reported issues such as stained linens, lingering smoke odors, mold or water damage, and musty smells.
Related guest reviews
6
Amber
14 Oct 2025
·
Stayed 3 nights
Overall, our stay was good — the hotel itself was clean, comfortable, and well-kept. The breakfast was great, and every staff member we interacted with during our four-day stay was friendly and professional… except for the experience when we first arrived. We got to the hotel about an hour before check-in because we were heading to a football game. The woman behind the front desk told us we’d have to wait the hour, which I understood, but when I asked to use the bathroom to get changed, her attitude was rude and dismissive. She spoke under her breath about me, and when I asked what she said, she got defensive and told me she “wasn’t talking to me.” She also told me they “don’t check bags,” but I could “just leave them there,” which didn’t feel secure or professional. She wasn’t in uniform or wearing a name tag and seemed more like she was hanging out than working. Thankfully, we never saw her again, and everyone else at the hotel was wonderful. Still, that first encounter really set a bad tone for the start of our trip.
Overall, our stay was good — the hotel itself was clean, comfortable, and well-kept. The breakfast was great, and every staff member we interacted with during our four-day stay was friendly and professional… except for the experience when we first arrived. We got to the hotel about an hour before check-in because we were heading to a football game. The woman behind the front desk told us we’d have to wait the hour, which I understood, but when I asked to use the bathroom to get changed, her attitude was rude and dismissive. She spoke under her breath about me, and when I asked what she said, she got defensive and told me she “wasn’t talking to me.” She also told me they “don’t check bags,” but I could “just leave them there,” which didn’t feel secure or professional. She wasn’t in uniform or wearing a name tag and seemed more like she was hanging out than working. Thankfully, we never saw her again, and everyone else at the hotel was wonderful. Still, that first encounter really set a bad tone for the start of our trip.
10
Greg
14 Apr 2025
·
Stayed 2 nights
Super clean property and room!!! The suites with the separated bedroom are a great change of pace compared to a traditional studio like room. Everything worked and was in great shape. Shower was great, talk about high water pressure. Bed was comfy and clean. HIGHLY RECOMMEND!!!
Super clean property and room!!! The suites with the separated bedroom are a great change of pace compared to a traditional studio like room. Everything worked and was in great shape. Shower was great, talk about high water pressure. Bed was comfy and clean. HIGHLY RECOMMEND!!!
8
Robin
8 Jan 2024
·
Stayed 1 night
The hotel was nice. The room was a good size. Our room smelled heavily of cigarette smoke when we arrived as well as when we came back later on that night despite the hotel being smoke-free. A couple upgrades would be good - the towel rack kept falling apart any time we hung a towel on it. Overall a good stay though.
The hotel was nice. The room was a good size. Our room smelled heavily of cigarette smoke when we arrived as well as when we came back later on that night despite the hotel being smoke-free. A couple upgrades would be good - the towel rack kept falling apart any time we hung a towel on it. Overall a good stay though.
8
Edmond
4 Apr 2024
·
Stayed 2 nights
In my hotel room, there was the smell of smoke that lingered from the previous guests who stayed there, prior to Mar. 29. The smoke smell lasted for the whole 3 days that we were there and may still be there after we left. This is unacceptable, as smoking is not allowed in the hotel. They need to do a better job and eliminating the awful smoke smell in the hotel rooms.
In my hotel room, there was the smell of smoke that lingered from the previous guests who stayed there, prior to Mar. 29. The smoke smell lasted for the whole 3 days that we were there and may still be there after we left. This is unacceptable, as smoking is not allowed in the hotel. They need to do a better job and eliminating the awful smoke smell in the hotel rooms.
2
Cameron
11 Dec 2023
·
Stayed 1 night
Broken door. Could see into the room from the hallway with the door shut because the door hinges had been bent due to someone trying to force the door open previously. Because of this the door slammed loudly into the door frame and had to be lifted into place. I’m sort of speechless that they find this acceptable. Stains on the curtains. Shower head wall flange was loose, leaving a dirty, moldy hole in the wall. Multiple light fixture and towel racks are falling off the wall. Chair cushions are dirty and stained. All in all it was rather uncomfortable because you just feel like “man, if these things are allowed to pass inspection, how clean are these sheets? How clean is this shower. How safe is the free breakfast?” One of the worst experiences I’ve ever had at a hotel.
Broken door. Could see into the room from the hallway with the door shut because the door hinges had been bent due to someone trying to force the door open previously. Because of this the door slammed loudly into the door frame and had to be lifted into place. I’m sort of speechless that they find this acceptable. Stains on the curtains. Shower head wall flange was loose, leaving a dirty, moldy hole in the wall. Multiple light fixture and towel racks are falling off the wall. Chair cushions are dirty and stained. All in all it was rather uncomfortable because you just feel like “man, if these things are allowed to pass inspection, how clean are these sheets? How clean is this shower. How safe is the free breakfast?” One of the worst experiences I’ve ever had at a hotel.
4
SHAZAD
30 Nov 2024
·
Stayed 1 night
Room was not very clean, bed sheets had an odor.
Room was not very clean, bed sheets had an odor.
8
Diane
16 Jun 2024
·
Stayed 1 night
Very clean
Very clean
2
Amanda
19 Nov 2024
·
Stayed 1 night
Rooms were dirty. Sheets were stained. Shower was disgusting
Rooms were dirty. Sheets were stained. Shower was disgusting
8
Mich
5 Jul 2024
·
Stayed 2 nights
I loved it overall. The first room I received, there were stains on the floor, on top of the toilet, and inside the blanket. The bedroom also did not have blackout curtains. I switched rooms and that was extremely comfortable and clean. It’s very convenient to have a fridge and microwave as well. Overall, if I go back to Buffalo, I would go back to this hotel.
I loved it overall. The first room I received, there were stains on the floor, on top of the toilet, and inside the blanket. The bedroom also did not have blackout curtains. I switched rooms and that was extremely comfortable and clean. It’s very convenient to have a fridge and microwave as well. Overall, if I go back to Buffalo, I would go back to this hotel.
8
Kimberly
2 Jun 2024
·
Stayed 1 night
We were in town for a comedy show, and this hotel was in walking distance of the theater. The woman who checked us in was so nice and helpful. The room was great until we walked into the bathroom. There was major water damage and a big hole in the ceiling in the shower. I felt the people above us would be joining me any second. I didn’t want to even think about the mold. We were in walking distance to every type of eatery and brewery one could want, and parking rates at the area garages were reasonable. Overall, it was a nice trip and stay. Assuming the damage is on the list of repairs, I would stay here again if attending another show at Shea’s.
We were in town for a comedy show, and this hotel was in walking distance of the theater. The woman who checked us in was so nice and helpful. The room was great until we walked into the bathroom. There was major water damage and a big hole in the ceiling in the shower. I felt the people above us would be joining me any second. I didn’t want to even think about the mold. We were in walking distance to every type of eatery and brewery one could want, and parking rates at the area garages were reasonable. Overall, it was a nice trip and stay. Assuming the damage is on the list of repairs, I would stay here again if attending another show at Shea’s.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are spacious, suite-style and often have comfortable beds and blackout shades, but several guests noted tram or nightlife noise and maintenance issues like malfunctioning blinds, fixtures, TVs, or A/C, and some found the sofabed uncomfortable.
Related guest reviews
8
Vicki
2 Sept 2025
·
Stayed 1 night
I thought I booked a room with 2 queen beds and I was told that this property only has King beds plus a pullout couch. The pullout couch was very uncomfortable. Otherwise, everything was clean, staff was very helpful with restaurant recommendations and the room was clean.
I thought I booked a room with 2 queen beds and I was told that this property only has King beds plus a pullout couch. The pullout couch was very uncomfortable. Otherwise, everything was clean, staff was very helpful with restaurant recommendations and the room was clean.
8
Jeff
6 May 2024
·
Stayed 2 nights
Great location for the theater district and access to bars. We walked down to the waterfront as well. Rooms were spacious with great blackout blinds. Nice included breakfast as well. Unfortunately our room was missing some baseboard and the water for the shower was just warm, never got hot. Lots of tv channels too!
Great location for the theater district and access to bars. We walked down to the waterfront as well. Rooms were spacious with great blackout blinds. Nice included breakfast as well. Unfortunately our room was missing some baseboard and the water for the shower was just warm, never got hot. Lots of tv channels too!
10
Greg
14 Apr 2025
·
Stayed 2 nights
Super clean property and room!!! The suites with the separated bedroom are a great change of pace compared to a traditional studio like room. Everything worked and was in great shape. Shower was great, talk about high water pressure. Bed was comfy and clean. HIGHLY RECOMMEND!!!
Super clean property and room!!! The suites with the separated bedroom are a great change of pace compared to a traditional studio like room. Everything worked and was in great shape. Shower was great, talk about high water pressure. Bed was comfy and clean. HIGHLY RECOMMEND!!!
8
Iacovos
22 Jun 2025
·
Stayed 2 nights
The hotel is not sound proofed and I could hear the tram passing by and the music from the bars near by. Other thank that, the hotel was clean, breakfast was great, gym was nice, staff was great. I would stay again, perhaps request an east facing room.
The hotel is not sound proofed and I could hear the tram passing by and the music from the bars near by. Other thank that, the hotel was clean, breakfast was great, gym was nice, staff was great. I would stay again, perhaps request an east facing room.
8
Michael
30 Dec 2022
·
Stayed 1 night
The room was luxurious, spacious and clean. The hot breakfast was basic but tasty. I was assigned a second floor room facing the street. I could hear people talking, and streetcars ran until after midnight and before 7AM so I didn't have a great sleep. The hotel did not appear to be anywhere near full so I'm surprised the front desk staff did this.
The room was luxurious, spacious and clean. The hot breakfast was basic but tasty. I was assigned a second floor room facing the street. I could hear people talking, and streetcars ran until after midnight and before 7AM so I didn't have a great sleep. The hotel did not appear to be anywhere near full so I'm surprised the front desk staff did this.
4
Jake
6 Jul 2024
·
Stayed 1 night
The televisions in our room did not function/turn on. All the window blinds were remote controlled or operated by a switch which neither worked as well. Also the light in the main room did not work. One of our "clean" towels was stained and unusable. The front desk staff were friendly and helpful during check-in but no one was there during check-out to address our issues other than someone who was busy cleaning who just kept repeating "put the key cards in the bin". We will not be staying here again and would recommend anyone looking at this as an option to go elsewhere.
The televisions in our room did not function/turn on. All the window blinds were remote controlled or operated by a switch which neither worked as well. Also the light in the main room did not work. One of our "clean" towels was stained and unusable. The front desk staff were friendly and helpful during check-in but no one was there during check-out to address our issues other than someone who was busy cleaning who just kept repeating "put the key cards in the bin". We will not be staying here again and would recommend anyone looking at this as an option to go elsewhere.
8
laura
5 Oct 2025
·
Stayed 3 nights
Very good location, staff was friendly and helpful and a pretty substantial breakfast offering which remained decently stocked even nearing the end of service time. Room was large and comfortable. Hotel itself seems a bit aged , but suited all of our needs for a family gathering and was appropriate for the price we paid.
Very good location, staff was friendly and helpful and a pretty substantial breakfast offering which remained decently stocked even nearing the end of service time. Room was large and comfortable. Hotel itself seems a bit aged , but suited all of our needs for a family gathering and was appropriate for the price we paid.
8
MARY E
1 Jul 2023
·
Stayed 1 night
Nice hotel in a good, walkable location. Parking is two blocks away. You might hear the streetcar early in the morning.
Nice hotel in a good, walkable location. Parking is two blocks away. You might hear the streetcar early in the morning.
10
Marianne
11 Apr 2023
·
Stayed 1 night
Front desk staff (BW) resolved a problem (with window shades that didn't work) in a friendly and humorous way that helped reduce tension on arrival. We changed rooms - actually to a nicer room - and felt very satisfied.
Front desk staff (BW) resolved a problem (with window shades that didn't work) in a friendly and humorous way that helped reduce tension on arrival. We changed rooms - actually to a nicer room - and felt very satisfied.
6
Mark
20 May 2025
·
Stayed 1 night
Overall the room was good. The two negative comments are the room shades were electronic. They were in the down position and they would not go up. Parking was a public garage and a block and a half away and we paid for it. Location in the theater district was nice.
Overall the room was good. The two negative comments are the room shades were electronic. They were in the down position and they would not go up. Parking was a public garage and a block and a half away and we paid for it. Location in the theater district was nice.
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AI-generated summary based on recent guest reviews
Service
Staff are frequently praised as friendly and helpful, though reports include occasional rude interactions, slow or inattentive check-in/checkout, key card problems, overbooking, and inconsistent guidance.
Related guest reviews
6
Sarah
31 Mar 2024
·
Stayed 1 night
Room was clean. No parking on site, front desk staff unhelpful in guiding us to where to park.
Room was clean. No parking on site, front desk staff unhelpful in guiding us to where to park.
6
Amber
14 Oct 2025
·
Stayed 3 nights
Overall, our stay was good — the hotel itself was clean, comfortable, and well-kept. The breakfast was great, and every staff member we interacted with during our four-day stay was friendly and professional… except for the experience when we first arrived. We got to the hotel about an hour before check-in because we were heading to a football game. The woman behind the front desk told us we’d have to wait the hour, which I understood, but when I asked to use the bathroom to get changed, her attitude was rude and dismissive. She spoke under her breath about me, and when I asked what she said, she got defensive and told me she “wasn’t talking to me.” She also told me they “don’t check bags,” but I could “just leave them there,” which didn’t feel secure or professional. She wasn’t in uniform or wearing a name tag and seemed more like she was hanging out than working. Thankfully, we never saw her again, and everyone else at the hotel was wonderful. Still, that first encounter really set a bad tone for the start of our trip.
Overall, our stay was good — the hotel itself was clean, comfortable, and well-kept. The breakfast was great, and every staff member we interacted with during our four-day stay was friendly and professional… except for the experience when we first arrived. We got to the hotel about an hour before check-in because we were heading to a football game. The woman behind the front desk told us we’d have to wait the hour, which I understood, but when I asked to use the bathroom to get changed, her attitude was rude and dismissive. She spoke under her breath about me, and when I asked what she said, she got defensive and told me she “wasn’t talking to me.” She also told me they “don’t check bags,” but I could “just leave them there,” which didn’t feel secure or professional. She wasn’t in uniform or wearing a name tag and seemed more like she was hanging out than working. Thankfully, we never saw her again, and everyone else at the hotel was wonderful. Still, that first encounter really set a bad tone for the start of our trip.
4
Mark
23 Feb 2025
·
Stayed 1 night
Hate when the key doesn’t work especially when there’s a line at check in
Hate when the key doesn’t work especially when there’s a line at check in
10
Ryan
25 Nov 2024
·
Stayed 1 night
Only gave 4 stars for service because I was waiting at the front desk for about 5 mins before someone came to help me check in. It wasnt at a weird time either, like 7pm on a Friday.
Only gave 4 stars for service because I was waiting at the front desk for about 5 mins before someone came to help me check in. It wasnt at a weird time either, like 7pm on a Friday.
10
Rennie
20 May 2025
·
Stayed 1 night
We loved our stay. All personnel were friendly, professional, and helpful. The lady at the desk, BW was extremely helpful and friendly. She even took us outside to give us directions to show us where we needed to go. We also appreciated the friendly service provided during breakfast by Heather. She kept the breakfast food amply supplied and clean.
We loved our stay. All personnel were friendly, professional, and helpful. The lady at the desk, BW was extremely helpful and friendly. She even took us outside to give us directions to show us where we needed to go. We also appreciated the friendly service provided during breakfast by Heather. She kept the breakfast food amply supplied and clean.
6
David
18 Oct 2024
·
Stayed 1 night
Good hotel facilities and location and a good stay in general. However, the hotel charged an additional charge to my credit card, approx £200 and a month later I have yet to receive a refund or even a response despite getting in touch so be wary of that.
Good hotel facilities and location and a good stay in general. However, the hotel charged an additional charge to my credit card, approx £200 and a month later I have yet to receive a refund or even a response despite getting in touch so be wary of that.
10
Lora
5 Jul 2024
·
Stayed 1 night
The man and woman working at the front desk were so pleasant to work with. They were very accommodating and made sure we had everything we needed. Parking is not onsite, but the neighborhood seemed safe.
The man and woman working at the front desk were so pleasant to work with. They were very accommodating and made sure we had everything we needed. Parking is not onsite, but the neighborhood seemed safe.
2
Michele
22 Oct 2024
·
Stayed 1 night
My reservation was cancelled because they were “sold out” even though I had booked the hotel room months ago. They offered to put me up at a different hotel at a discounted rate (~$25 less). Problem was it was farther away from the concert venue which meant I would have to find transportation or drive myself. In the end they made it right by comping the room but I am still very disappointed.
My reservation was cancelled because they were “sold out” even though I had booked the hotel room months ago. They offered to put me up at a different hotel at a discounted rate (~$25 less). Problem was it was farther away from the concert venue which meant I would have to find transportation or drive myself. In the end they made it right by comping the room but I am still very disappointed.
10
Robert
24 Mar 2025
·
Stayed 1 night
From meeting Fabhia at front desk to the girl who brought fresh coffee this morning this staff continues to impress. I can’t wait to return. Great job folks and thanks for the chocolate milk at breakfast.
From meeting Fabhia at front desk to the girl who brought fresh coffee this morning this staff continues to impress. I can’t wait to return. Great job folks and thanks for the chocolate milk at breakfast.
4
David
6 Dec 2024
·
Stayed 2 nights
Room keys were an issue the entire stay. Were not working properly or opening the doors a needed.
Room keys were an issue the entire stay. Were not working properly or opening the doors a needed.
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AI-generated summary based on recent guest reviews
Location
Convenient Theater District base within walking distance of venues, restaurants, and a Metro Rail stop; several guests mentioned streetcar and nightlife noise and occasional concerns about the immediate area.
Related guest reviews
8
Samantha
16 Apr 2025
·
Stayed 1 night
It was very loud with the tram which runs from 630am to midnight also parking situation is hard walking 5 min in the cold. The hotel would be perfect and I am aware they can't change where they are located. We will continue to come back when we need to go downtown for anything
It was very loud with the tram which runs from 630am to midnight also parking situation is hard walking 5 min in the cold. The hotel would be perfect and I am aware they can't change where they are located. We will continue to come back when we need to go downtown for anything
10
Melissa
5 Apr 2025
·
Stayed 1 night
Quiet, easy access for a concert at Keybank Center!! Will absolutely stay again
Quiet, easy access for a concert at Keybank Center!! Will absolutely stay again
10
Debbie
3 Sept 2023
·
Stayed 5 nights
Great location in Theatre District downtown Buffalo. Lots of restaurants, bars. Metro stop right on the corner. Good breakfast included. Great staff. Room was actually a suite so very spacious. Bed was so comfortable I didn't want to get up. Top of the line sheets. I'd stay here again!
Great location in Theatre District downtown Buffalo. Lots of restaurants, bars. Metro stop right on the corner. Good breakfast included. Great staff. Room was actually a suite so very spacious. Bed was so comfortable I didn't want to get up. Top of the line sheets. I'd stay here again!
10
Steven
15 Sept 2025
·
Stayed 2 nights
It was a large room, with a nice king size bed. I liked that it had a fridge and microwave. I also liked the location in the theater district, very convenient.
It was a large room, with a nice king size bed. I liked that it had a fridge and microwave. I also liked the location in the theater district, very convenient.
10
Joanne
2 Mar 2025
·
Stayed 1 night
The train service outside the hotel was very convenient to get to the arena. The staff was friendly & the room was clean..a nice touch to have pillows embroidered with FIRM or SOFT. Great complimentary breakfast
The train service outside the hotel was very convenient to get to the arena. The staff was friendly & the room was clean..a nice touch to have pillows embroidered with FIRM or SOFT. Great complimentary breakfast
8
Agnieszka
7 Mar 2024
·
Stayed 2 nights
Hotel was very clean, staff was wonderful however the area wasn’t safe especially during the day.. lots of homelessness and police activity
Hotel was very clean, staff was wonderful however the area wasn’t safe especially during the day.. lots of homelessness and police activity
8
laura
5 Oct 2025
·
Stayed 3 nights
Very good location, staff was friendly and helpful and a pretty substantial breakfast offering which remained decently stocked even nearing the end of service time. Room was large and comfortable. Hotel itself seems a bit aged , but suited all of our needs for a family gathering and was appropriate for the price we paid.
Very good location, staff was friendly and helpful and a pretty substantial breakfast offering which remained decently stocked even nearing the end of service time. Room was large and comfortable. Hotel itself seems a bit aged , but suited all of our needs for a family gathering and was appropriate for the price we paid.
10
Helen Mary
11 Mar 2025
·
Stayed 1 night
Location was great for going to the Keybank Centre. The rooms were so spacious with a separate living room, very clean and having all restaurants around was very convenient. I would stay here again.
Location was great for going to the Keybank Centre. The rooms were so spacious with a separate living room, very clean and having all restaurants around was very convenient. I would stay here again.
10
Michelle
10 Apr 2025
·
Stayed 1 night
Love that it’s close to TownBallroom… We’ll see you again!😊
Love that it’s close to TownBallroom… We’ll see you again!😊
10
ALBA
30 Mar 2025
·
Stayed 2 nights
Great location near theatres
Great location near theatres
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AI-generated summary based on recent guest reviews
Dining
Breakfast is generally good with decent variety, but multiple reviews cite outages or shortages (e.g., hot items unavailable, equipment down, limited refills) and, in one case, dairy handling concerns.
Related guest reviews
8
Vernice
28 Jun 2025
·
Stayed 2 nights
The hotel was nice and in a very nice location, close to what we wanted to do. I was disappointed on my floor the hallway smelt bad. The front desk staff was not friendly or greeting. Breakfast was disappointing as well. The pancake machine was down. The man doing breakfast I asked for not French Vanilla creamer he states they were out until their delivery comes on Monday. They were out of cream cheese so he said, they had no yogurt. I went back down when breakfast was over to get a cup of coffee and there was a nice full bottle of French Vanilla Creamer. Breakfast is one of the highlights for me when I choose hotels so I was very disappointed to say the least. Other than that my stay was good.
The hotel was nice and in a very nice location, close to what we wanted to do. I was disappointed on my floor the hallway smelt bad. The front desk staff was not friendly or greeting. Breakfast was disappointing as well. The pancake machine was down. The man doing breakfast I asked for not French Vanilla creamer he states they were out until their delivery comes on Monday. They were out of cream cheese so he said, they had no yogurt. I went back down when breakfast was over to get a cup of coffee and there was a nice full bottle of French Vanilla Creamer. Breakfast is one of the highlights for me when I choose hotels so I was very disappointed to say the least. Other than that my stay was good.
6
Amber
14 Oct 2025
·
Stayed 3 nights
Overall, our stay was good — the hotel itself was clean, comfortable, and well-kept. The breakfast was great, and every staff member we interacted with during our four-day stay was friendly and professional… except for the experience when we first arrived. We got to the hotel about an hour before check-in because we were heading to a football game. The woman behind the front desk told us we’d have to wait the hour, which I understood, but when I asked to use the bathroom to get changed, her attitude was rude and dismissive. She spoke under her breath about me, and when I asked what she said, she got defensive and told me she “wasn’t talking to me.” She also told me they “don’t check bags,” but I could “just leave them there,” which didn’t feel secure or professional. She wasn’t in uniform or wearing a name tag and seemed more like she was hanging out than working. Thankfully, we never saw her again, and everyone else at the hotel was wonderful. Still, that first encounter really set a bad tone for the start of our trip.
Overall, our stay was good — the hotel itself was clean, comfortable, and well-kept. The breakfast was great, and every staff member we interacted with during our four-day stay was friendly and professional… except for the experience when we first arrived. We got to the hotel about an hour before check-in because we were heading to a football game. The woman behind the front desk told us we’d have to wait the hour, which I understood, but when I asked to use the bathroom to get changed, her attitude was rude and dismissive. She spoke under her breath about me, and when I asked what she said, she got defensive and told me she “wasn’t talking to me.” She also told me they “don’t check bags,” but I could “just leave them there,” which didn’t feel secure or professional. She wasn’t in uniform or wearing a name tag and seemed more like she was hanging out than working. Thankfully, we never saw her again, and everyone else at the hotel was wonderful. Still, that first encounter really set a bad tone for the start of our trip.
8
Rodrigo
6 Jul 2024
·
Stayed 2 nights
Not having parking available is a huge inconvenience. For check out I had to pull over and stand the car close to the hotel entrance while I went upstairs to get my luggage. I was seconds away from being towed! I went back down just in time. On one occasion hot breakfast was not available due to an issue. Free breakfast and fre parking are the main reason I book with Holiday Inn Express. Room was nice and clean, staff was friendly.
Not having parking available is a huge inconvenience. For check out I had to pull over and stand the car close to the hotel entrance while I went upstairs to get my luggage. I was seconds away from being towed! I went back down just in time. On one occasion hot breakfast was not available due to an issue. Free breakfast and fre parking are the main reason I book with Holiday Inn Express. Room was nice and clean, staff was friendly.
6
Tina
8 Jul 2023
·
Stayed 1 night
It was 73° when I walked into the room and the refrigerator did not work at all. I was able to turn it down a little bit when we came back that evening is still only 71° in there. The pillows sucked. They were very very flat. Customer service was great and I like that there was a restaurant right there in the hotel but the breakfast in the morning was very limited and they ran out of everything very quickly and didn’t refill anything.
It was 73° when I walked into the room and the refrigerator did not work at all. I was able to turn it down a little bit when we came back that evening is still only 71° in there. The pillows sucked. They were very very flat. Customer service was great and I like that there was a restaurant right there in the hotel but the breakfast in the morning was very limited and they ran out of everything very quickly and didn’t refill anything.
6
fazal M
16 Apr 2024
·
Stayed 3 nights
Keys were not working properly. It took many attempts to get our door open. Not much breakfast was available on Sunday.
Keys were not working properly. It took many attempts to get our door open. Not much breakfast was available on Sunday.
6
Stefanie
6 Aug 2024
·
Stayed 2 nights
Hotel staff was a little confused about our reservation but were able to figure it out. Overall it is a fine hotel. However, they do not properly refrigerate their breakfast items - specifically dairy like cream cheese, yogurt and milk. The cream cheese sits out on the counter for hours and the temp of the milk fridge is way too high to keep foods safe enough for consumption. Food poisoning waiting to happen.
Hotel staff was a little confused about our reservation but were able to figure it out. Overall it is a fine hotel. However, they do not properly refrigerate their breakfast items - specifically dairy like cream cheese, yogurt and milk. The cream cheese sits out on the counter for hours and the temp of the milk fridge is way too high to keep foods safe enough for consumption. Food poisoning waiting to happen.
8
laura
5 Oct 2025
·
Stayed 3 nights
Very good location, staff was friendly and helpful and a pretty substantial breakfast offering which remained decently stocked even nearing the end of service time. Room was large and comfortable. Hotel itself seems a bit aged , but suited all of our needs for a family gathering and was appropriate for the price we paid.
Very good location, staff was friendly and helpful and a pretty substantial breakfast offering which remained decently stocked even nearing the end of service time. Room was large and comfortable. Hotel itself seems a bit aged , but suited all of our needs for a family gathering and was appropriate for the price we paid.
8
Sylvia
20 Aug 2025
·
Stayed 1 night
The hotel was well located and included a good breakfast. The room was big and comfortable. I think the hotel may need some minor maintenance, as towel holding rail was broken. But just minor things. I didn’t liked the parking. There is none on the hotel and you have to go few blocks to park
The hotel was well located and included a good breakfast. The room was big and comfortable. I think the hotel may need some minor maintenance, as towel holding rail was broken. But just minor things. I didn’t liked the parking. There is none on the hotel and you have to go few blocks to park
6
Shaahreyna
15 Nov 2024
·
Stayed 1 night
Said their oven was broken, so no hot breakfast. Big disappointment.
Said their oven was broken, so no hot breakfast. Big disappointment.
8
Stephanie
23 Jul 2025
·
Stayed 2 nights
Walkable to attractions, good breakfast, elevators were broken for rhe last day and AC did not work for a day but everyrhing was fixed quickly.
Walkable to attractions, good breakfast, elevators were broken for rhe last day and AC did not work for a day but everyrhing was fixed quickly.
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AI-generated summary based on recent guest reviews
8
mohsen
2 weeks ago
·
Stayed 1 night
I was good for one night stay!
I was good for one night stay!
10
Phillip
2 weeks ago
·
Stayed 1 night
The room was very clean and nice. Walking distance to just about most of the places we wanted to visit a good place to stay.
The room was very clean and nice. Walking distance to just about most of the places we wanted to visit a good place to stay.
8
Kerry
3 weeks ago
·
Stayed 1 night
Hotel was very clean and quiet
Hotel was very clean and quiet
10
Jeff
4 weeks ago
·
Stayed 1 night
Niceeeeeeeeeeeeeee roommmmmm
Niceeeeeeeeeeeeeee roommmmmm
10
Kristin
4 weeks ago
·
Stayed 1 night
Nice hotel in a great location when attending theatre.
Nice hotel in a great location when attending theatre.
FAQs about Holiday Inn Express & Suites Buffalo Downtown, NY
Is parking available at the property?
Parking is available nearby at a fee of USD 16.00 per day, located 500 feet away from the hotel. Reservations are not required.
What type of breakfast is offered?
A complimentary buffet breakfast is served daily from 6:00 AM to 10:00 AM.
What are the check-in and check-out times?
Check-in is from 3:00 PM until 11:59 PM, and check-out is at 11:00 AM. Early check-in and late check-out may be available upon request and could incur additional charges.
What accessibility features are available for guests with disabilities?
The property offers step-free entrances, wheelchair-accessible facilities in public areas, and accessible rooms. Elevators are available for easy access to different floors.
Where is the property located in relation to key attractions?
The hotel is situated in downtown Buffalo, just steps from Market Arcade Building and Buffalo Music Hall of Fame. It is approximately 0.1 miles from several attractions including CEPA Gallery and Buffalo Visitor Center, and about 10.3 miles from Buffalo Niagara International Airport.
What are the policies for children staying at the property?
Children 18 years old and younger can stay for free when occupying the parent or guardian's room, using existing bedding.
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Instant AI responses are based on hotel information
Prices for upcoming dates
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-25: 136.92853026745607USD
- 2026-10-26: 190.69104000000002USD
- 2026-10-27: 190.69104000000002USD
- 2026-10-28: 161.10836781518555USD
- 2026-10-29: 160.02711796069337USD
- 2026-10-30: 262.44688954541016USD
- 2026-10-31: 423.9102596279297USD
- 2026-11-01: 362.22356218945316USD
- 2026-11-02: 139.48309686987307USD
- 2026-11-03: 163.48503961669923USD
- 2026-11-04: 185.08248USD
- 2026-11-05: 311.8661627973633USD
- 2026-11-06: 294.1038970942383USD
- 2026-11-07: 343.8420408076172USD
- 2026-11-08: 195.70882529003907USD
- 2026-11-09: 129.15100928100586USD
- 2026-11-10: 154.1702566303711USD
- 2026-11-11: 154.1702566303711USD
- 2026-11-12: NO DATA
- 2026-11-13: NO DATA
- 2026-11-14: 297.3476808896485USD
- 2026-11-15: 191.38379164013674USD
- 2026-11-16: 107.0451562199707USD
- 2026-11-17: 140.56435528234863USD
- 2026-11-18: 127.14866367333985USD
- 2026-11-19: 201.90816USD
- 2026-11-20: 209.24464531201173USD
- 2026-11-21: 624.7547649873047USD
- 2026-11-22: 170.1990001003418USD
- 2026-11-23: 114.6140164552002USD
- 2026-11-24: 114.13344289746094USD
- 2026-11-25: 301.6727145395508USD
- 2026-11-26: 446.83559094726564USD
- 2026-11-27: 280.0474435942383USD
- 2026-11-28: 172.2013457080078USD
- 2026-11-29: 175.20485556152343USD
- 2026-11-30: 108.13643603100586USD
- 2026-12-01: 110.28895713134766USD
- 2026-12-02: 107.0451562199707USD
- 2026-12-03: 173.00228737426758USD
- 2026-12-04: 196.79009226049806USD
- 2026-12-05: 197.87135923095704USD
- 2026-12-06: 154.62080022436524USD
- 2026-12-07: 136.2392959584961USD
- 2026-12-08: 132.21754012426757USD
- 2026-12-09: NO DATA
- 2026-12-10: NO DATA
- 2026-12-11: NO DATA
- 2026-12-12: NO DATA
- 2026-12-13: 169.19783585449218USD
- 2026-12-14: 103.12056772924805USD
- 2026-12-15: 107.684352USD
- 2026-12-16: 104.12174053308105USD
- 2026-12-17: 171.9210204038086USD
- 2026-12-18: NO DATA
- 2026-12-19: NO DATA
- 2026-12-20: 172.2013457080078USD
- 2026-12-21: 103.80137242456055USD
- 2026-12-22: 103.19750400000001USD
- 2026-12-23: 98.39504613024903USD
- 2026-12-24: 99.11588507189941USD
- 2026-12-25: 120.13045832189943USD
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 21 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a fire extinguisher, a smoke detector, and window guards
- This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
- Nearby parking fee: USD 16.00 per day (500 ft away)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Non-smoking rooms
Business centre
Dry cleaning
Housekeeping
Safe-deposit box
Services
Business centre
Dry cleaning
Housekeeping
Safe-deposit box
Luggage storage
Designated smoking area
Express check-in/check-out
Self laundry
24-Hour Front Desk
General
Non-smoking rooms
Vending machines
Family room
Parking
Parking
Parking (Limited)
Activities
Fitness Center (nearby)
Internet
Free wi-fi