Otonomus Tulum

Excelente estancia, staff siempre amable, lugar tranquilo, el mar muy cerca del desarrollo, ofrecen motos, atvs y bicicletas en renta para hacer aún mas cómoda la estancia, seguridad, estacionamiento y un ambiente rodeado de naturaleza

Otonomus Hotel is absolutely amazing. The entire experience is fully automated, smooth, and hassle-free. From check-in to room access, everything works perfectly. The hotel is modern, clean, and truly delivers an excellent stay. Highly recommended!

Stayed one night at Otonomus and really liked it! The place is clean, modern, and fully automated super easy check-in and access. Perfect for a quick, quiet stay!!

Muy bonitas las instalaciones, la alberca de muy buen tamaño.

De los mejores hospedajes que he tenido en Tulum, el cuarto estaba muy amplio, cama cómoda y las albercas que están en el rooftop son privadas con una muy buena vista a la jungla. La atención por parte del personal fue excelente, solo tuve un pequeño inconveniente que se solucionó afortunadamente.

We loved our stay at Otonomus Tulum. The aparthotel is new and modern and tastefully decorated. We had our own private lounge pool, which was perfect to hop in for morning stretching or just to cool off. The main pool was awesome. We had it to ourselves most days/night. It's long and great for laps but also has a shalow end perfect for sitting around. They offer free bikes, and scooters and atv rentals...although we choose to walk...its 15min to the beach zone, which was perfect for us. The hotel personnel are super friendly and helpful and quick to respond. They helped us arrange our transport from the airport, and allowed us a late check out and a spot to store our bags as we had a late flight back. We would definitely stay here again any time we are in tulum.

This hotel is beautiful, very modern and spacious. I loved having my own pool area. The concierge was very attentive. The only issue is there isnt much near the hotel. So its necessary to have transportation to get around.

I really like the location of this property, if you are likely visiting Playa, or Bacalar etc this location has better access to the highway compare with Tulum Hotel area. Having a private pool also a big plus. Overalls great facility. Just mind that its a bit of a isolated area and you will likely need a way to move to either Tulum center or Hotel area (Bike, ATV) rental available on site. Furthermore checking and checkout are completely smooth which is highly appreciated.

Loved this hotel. It is apartment style - would be great for long term stays. 7 min scooter ride from the beach. Nice pool and private pool at many of the rooms. Very convenient to be able to rent quads and scooters from there. Helpful concierge!

Superbe hôtel qui a ouvert ses portes en décembre 2025 environ. Pas complètement terminée mais ça promets. Pour l’instant il manque le gym. Les suites avec terrasse sur le toit avec piscine privée sont magnifiques. Il y a une belle piscine centrale au complexe. Ça prend quand même un transport pour se rendre à la plage (5 minutes environ) et les accès doivent malheureusement se faire par les Beach club… donc $$$. Vous pouvez louer 4 roues, vélo et scooter directement à l’hôtel à prix raisonnable. Le personnel a répondu à toutes nos questions, facilement rejoignable et ils sont toujours là pour aider. On voulait pas chercher alors ils se sont aussi occupé de notre transport aller retour pour l’aéroport de Tulum à environ 45 minutes de l’hôtel pour 1800 pesos. Merci à toute l’équipe et pour la phase 2 qui sera un bâtiment miroir à celui-ci avec restaurants. L’endroit est calme. Stephanie et Sébastien Canada

Limpio, tranquilo, amables,

The property was spacious and the private rooftop pool was nice. You could see the ocean from the rooftop. Staff was friendly. The beds and sofa futon were very uncomfortable. We had no hot or even warm water the entire week and water in the showers drained only after hours or sometimes a day.

The hotel is great. However, definitely rent a car, or bike. Not much within walking distance. The only thing I didn’t like about this hotel was that the running water in the rooms (definitely not drinking water, as expected in Mexico) had a strong chlorine smell, like pool water. I had to use bottled water to brush my teeth.

Très bel hôtel cependant pas terminé sur certains points. Il est important de savoir qu’il est éloigné de tout. Il propose cependant un service de scooter, quad etc. La piscine est incroyable. Dommage que les rideaux soient court et laisse entrer la lumière totale dans la chambre, l’eau n’est pas chaude dans la douche, l’évacuation se fait trop lentement, l’eau de la douche est salée. La télévision ne fonctionnait pas. Et nous avons eu une coupure de courant. Heurdejzm’t elle n’a pas durée trop longtemps ! Donc l’hôtel et les chambres sont très belles mais il manque beaucoup de finitions. Possibilité de se faire livrer par uber Eats au besoin.

Clean rooms and amazing staff , I highly recommend this place , so peaceful and quiet.

It was a pleasurable stay. The gentleman at the reception was very polite and friendly. The whole staff was attentive and helpful, friendly and professional. The hotel is very clean, the rooms are immaculate and are more than just a room, mine was a studio apartment. The pool is cleaned daily and the public area is immaculate. I definitely recommend the Otonomus hotel for families and solo travelers. There is a whole new set of condos being constructed next door, but you’ll only hear the noise during work hours, which most likely it’s the time guests are out and about town. It never bothered me as most of my days were spent out on tours. They also have scooters and bicycles for rent. Overall, a wonderful stay.

The biggest problem was the lack of hot water. Also, the reception staff spoke no English, making communication very difficult. But the room was very quiet and has many features like a kitchen, washing machine, enough chairs, private tiny pool.

The aesthetics of this room was beautiful but the functionality was lacking. Staff was super kind and warm and did what they could. Plenty of parking with security. Fridge in our room made horribly loud sound Showers did not get hot. Shower did not drain well. AC unit on or off, could not adjust anything. Only a sheet on the bed, no blankets. Bed was very firm. No safe in room- important to some for passports and such Also the room codes were all pretty easy to guess. Someone could have entered our room with little effort. Building is still under construction and there was a lot of noise.

I wish I could rate Otonomus Tulum higher but there were too many things that made our stay less than ideal. Pros- staff were attentive and helpful. Private terrace was great! Views from our room were great and we were so thankful for Uber Eats as this hotel is not near restaurants or grocery stores. Cons: multiple plumbing issues in bathrooms, on demand hot water did not work at all so lots of cold showers, curtains in bedrooms did not fully cover windows so lacked privacy and due to the time difference it was difficult to sleep with sunlight shining in. No wash cloths or dish towels. Living room and dining room seating was very uncomfortable. When I travel back I will be finding a place either in Tulum centro or the hotel zone. TIP: use the Indrive app for car service! We got the best deals on rides this way.

Se fue la luz constantemente. Se estanco el agua en la regadera. El equipo de Aire acondicionado de la recamara hacía mucho ruido. Falto horno de microondas. Todo lo demás muy bien. Bonita decoración y muebles. Todo nuevo.

Las habitaciones son amplias, equipadas y lindas, si volveríamos a hospedarnos aquí

Otonomus Tulum har stora och moderna rum med sköna sängar. Tyvärr ligger det långt ifrån både strand och stad så bil är ett måste. Duschen saknar tryck och det är svårt att få ut schampo ur håret. Tyvärr saknas möbler på balkongen.

Der Wohn-Essbereich ist sehr geräumig. Ebenso Schlafzimmer und Bad. Die Möbel bzw. Ausstattung sind sehr schön. Hotel ist noch relativ neu. Es gibt auch ein separates WC inkl. Waschmaschine. Das Wasser im Pool könnte etwas kälter sein. Unseren Kindern hat das aber nichts ausgemacht. Hotel liegt etwas außerhalb. War für uns kein Problem, da wir einen Mietwagen hatten. Parken ist direkt am Haus möglich. Einziger Mangel waren die Vorhänge. Diese sind viel zu kurz und zu schmal. Damit war eine Abdunkelung des Zimmers leider überhaupt nicht möglich. Würde das Hotel trotzdem jederzeit weiterempfehlen.

Room should have basic refreshments like water and ice in the fridge. Not charge guests for “makeup” on pillows. Noises from other units are very loud. No access to security after hours.

The hotel has the potential to be amazing. It's a work on progress. As each unit is independently owned there are differences between units. Was disappointed there was no microwave in either of the units we used. There was also no grill on the swim deck. The view from the top floor was great. Towered over the jungle below. The bed was firm but comfortable. There is adjoining room doors and we could hear our neighbors conversation and I felt soundproofing should be better. Note we had 2 studio with rooftop pool rooms. The pool and rooftop are on top of the unit but you have to leave the unit in common hallway to get to the roof and pool. It's not secured to your room. Even though it's for your exclusive use others could easily go into the rooftop. The roof pool is sun heated and it was not warm. A car is a must to fully enjoy the area the road to walk to the beach is sketchy! It has little to no shoulder and I would not ride a bike on it either. But that could just be my preference. Overall I would stay here again. I am not sure it warrants 4 stars but. Solid 3 for sure. There was an empty pepper shaker and one salt shaker in our room. They provide one towel if u want a pool towel you can ask for one.

Peopertly was very good, the only issues were that the ac wasn't very strong leaving the apartment a bit hot and the curtains didnt cover the windiws properly.

This hotel is very modern and new. Our room was very spacious and comfortable. Balcony pool was great on a very hot and humid day. We were saddened by the properties perimeter as there was a lot of construction debris from what appears to have been thrown off the building during construction.

Appartamento grande e molto bello,ottimo rapporto qualità prezzo, aggiungerei però il microonde e l'asciugacapelli che è una rarità da trovare da queste parti.

De los mejores hospedajes que he tenido en Tulum, el cuarto estaba muy amplio, cama cómoda y las albercas que están en el rooftop son privadas con una muy buena vista a la jungla. La atención por parte del personal fue excelente, solo tuve un pequeño inconveniente que se solucionó afortunadamente.

New property nicely laid out, with stunning rooms and the views are breath taking.

The hotel was very beautiful. Only issue was that never in my life have i not received my deposit back. The hotel manager said he couldn't give it back to me because i got somw make up ob the towels. I was thinking like seriously towels get washed. Yall use bleach. My make up is not waterproof. It does wash out. No i didnt use the towel to take my make up off i used it to dry my face after a shower and i got some residue of make up on there. It wasnt much, plus like i said it will take off. Its not waterproof. I travel a lot and never have i ever had an issue like this with towels. Manager said each towel is $25 lol like honesty seemed like a scam to me to not give my deposit back based on towels being a bit dirty. I know for a fact that washed off. It washes off at my house like come on now.

Everything was excellent. All of the staff were courteous and Kurt was really friendly and helpful. The hotel is between the beach and town. It is not walkable. It we rented a car and took advantage of all Tulum has to offer! We are already planning our return trip!

Horrible I had a 7 night stay here and the first day while trying to check in there was no power I tried to give them the benefit of the doubt and believed them as they am told me a story about a festival in the city that made the power go out and there was no festival the front desk guy Kurt was horrible and useless. He avoided me when I tried to get a refund. Out of 7 nights I stayed 4 and every night and morning the powers would be out and through out the day. And when I asked for a refund back for 4 out of the 7 nights because we didn't get to sleep or anything they refused and argued until they finally agreed to give 50% back even though we left on the 3rd day they were so unprofessional and lacked everything in a good hotel they charge for towels even when they have no power I can go on and on about this hotel but trust when I say this do not book with this place and the owner tried to hide what he was saying by speaking Spanish and didn't know I understand everything he was saying so stay away from here.

Aucun moyen de contacter l’établissement

Friendly staff, nice stay

The staff was courteous. On the last day we had a short tour in the morning and needed a late check out. Nobody was on the front desk at 7am to arrange for late check out, so we left. While on our tour I called and let them know about late check out. A few minutes later I received a text message stating that they needed to empty and clean the room for the next guest and that our belongings would be moved out even though the hotel was fairly empty. When we got back to the hotel, fortunately our belongings where still in the room. We where charged $30 for late check out.

It was a pleasurable stay. The gentleman at the reception was very polite and friendly. The whole staff was attentive and helpful, friendly and professional. The hotel is very clean, the rooms are immaculate and are more than just a room, mine was a studio apartment. The pool is cleaned daily and the public area is immaculate. I definitely recommend the Otonomus hotel for families and solo travelers. There is a whole new set of condos being constructed next door, but you’ll only hear the noise during work hours, which most likely it’s the time guests are out and about town. It never bothered me as most of my days were spent out on tours. They also have scooters and bicycles for rent. Overall, a wonderful stay.

The hotel is situated so isolated that it almost feel unsafe. The reception is only staffed until 7pm and no amenities, services, food, minibar or anything. My room had a roof top pool, but it was not able to lock the door to the roof, and the door between the room next door (from the roof) was not locked either. Basically the room next door could walk freely into my room and vice versa. Not safe.

Stayed here for a week! It was great and Kurt was the best, helped with booking reservations, beach clubs and cenotes.

A family of 5 spent a night at otonomus tulum t on july 4th 2025 thie place is mazing don't get me wrong nice pool, nice room with a lot space 1.5 bathroom, kitchen, washer a very nice hotel but we had a problem that was never solved they only left 2 towels for the whole family i requested more and he said they didn't leave extra ones, also request beach towels for the pool he said the same thing again, i requested a blanket for my son because there was only 2 hey said the same thing my son had to use pillow cases to cover himself up and also the remont control for the fan was missing i couldn't turn it on all that got me upset about it the problem here is that at night there is nobody in charge at the lobby but the secuity guard ( he was always nice and doesn't know waht to do he does what he is able to. He called several times to someone in charge about my needs nobody picked up the phone following day i see the person in charge for the day His name is Kurt i explained the situation he didn't say anything he stayed quite he didn't apologize. If you are planning on staying at Otonomus and arrive late you may experience the same situacion as we did after all it is a beautiful place i would recommend to call the property if you are nit getting at the time of the check in about basic needs!! For the hotel pay someone at night to give full service trying to save money having a security guard doing something that is not his task

Everything was excellent. All of the staff were courteous and Kurt was really friendly and helpful. The hotel is between the beach and town. It is not walkable. It we rented a car and took advantage of all Tulum has to offer! We are already planning our return trip!

Otonomus Tulum har stora och moderna rum med sköna sängar. Tyvärr ligger det långt ifrån både strand och stad så bil är ett måste. Duschen saknar tryck och det är svårt att få ut schampo ur håret. Tyvärr saknas möbler på balkongen.

It’s a beautiful place. I have no complaints about about the hotel. Getting around is hard if u don’t have transportation. Just remember that if you going to rent any atv’s or scooters you need a license.

Beautiful property, service was excellent. Definitely would book again. The only downside is that Tulum is going through a lot of change and There is just a lot of construction going around.

There was nothing provided as far as hotel accessories go, for an extra towel you had to pay. There is nothing in walking distance and you need transportation any where you go. Staff was receptive but amenities suck.

This hotel is beautiful, very modern and spacious. I loved having my own pool area. The concierge was very attentive. The only issue is there isnt much near the hotel. So its necessary to have transportation to get around.

L'hotel molto carino e buona attenzione da parte del personale. Necessario andare con auto, se si vuole raggiungere la spiaggia

Es muy bonita la propiedad solo que lejos de todo y no hay transporte difícil acceso a zona hotelera o centro de tulum

I really like the location of this property, if you are likely visiting Playa, or Bacalar etc this location has better access to the highway compare with Tulum Hotel area. Having a private pool also a big plus. Overalls great facility. Just mind that its a bit of a isolated area and you will likely need a way to move to either Tulum center or Hotel area (Bike, ATV) rental available on site. Furthermore checking and checkout are completely smooth which is highly appreciated.

Instalaciónes en óptimas condiciones, seguridad, la alberca increíble. Se necesita tener trasporte, rentar un auto o moto, ya que la movilidad es limitada sin alguno de los transportes mencionados. Muy bueno para descansar y estar en contacto con la naturaleza.

Wonderful stay! Zero complaints and plan to return again and again! Beautiful, small apartment hotel close to the beach, 7-11 right down the road. Phase two going up right next door. Expect some construction noise during the day. A car is highly recommended (mine was essentially free with stay through Orbitz - I only paid for insurance). Room had everything I needed - stocked kitchen (only thing I would recommend is a microwave), gorgeous bathroom, plunge pool, comfy bed (I’d recommend a mattress protector) - just beautiful. Property is stunning and pool is warm and beautiful. Property communicated great through WhatsApp and sent recommendations for beach clubs, cenotes, etc. Tulum airport was a complete breeze - through customs in 10 minutes. Loved this stay. Thanks so much!

El cuate que te atiende y recibe en el mini frontdesk, te da las peores opciones y escenarios para tu estadía. No brinda confianza , no te da alternativas para moverte , no le interesa , ni tiene la mínima intención de poder ayudar, van extranjeros baratos a ponerse borrachos y se escucha todo en los demas lofts, por lo cual no te deja descansar. No hay servicio de comida y bebidas en general , todo se encuentra lejos , no sale bien agua caliente, el agua de la alberca medio sucia. No cuenta con ningún valor agregado para regresar. Las bicis que rentan y los scooters no son seguros , igualmente la ruta para bajar al centro , no es nada segura. Pésimo y NO recomendable!

The day manager was a good man, and the property was nice, i realize that the area is being built constructed, they need some food choices within walking distance

We loved our stay at Otonomus Tulum. The aparthotel is new and modern and tastefully decorated. We had our own private lounge pool, which was perfect to hop in for morning stretching or just to cool off. The main pool was awesome. We had it to ourselves most days/night. It's long and great for laps but also has a shalow end perfect for sitting around. They offer free bikes, and scooters and atv rentals...although we choose to walk...its 15min to the beach zone, which was perfect for us. The hotel personnel are super friendly and helpful and quick to respond. They helped us arrange our transport from the airport, and allowed us a late check out and a spot to store our bags as we had a late flight back. We would definitely stay here again any time we are in tulum.

This hotel is beautiful, very modern and spacious. I loved having my own pool area. The concierge was very attentive. The only issue is there isnt much near the hotel. So its necessary to have transportation to get around.

L'hotel molto carino e buona attenzione da parte del personale. Necessario andare con auto, se si vuole raggiungere la spiaggia

I wish I could rate Otonomus Tulum higher but there were too many things that made our stay less than ideal. Pros- staff were attentive and helpful. Private terrace was great! Views from our room were great and we were so thankful for Uber Eats as this hotel is not near restaurants or grocery stores. Cons: multiple plumbing issues in bathrooms, on demand hot water did not work at all so lots of cold showers, curtains in bedrooms did not fully cover windows so lacked privacy and due to the time difference it was difficult to sleep with sunlight shining in. No wash cloths or dish towels. Living room and dining room seating was very uncomfortable. When I travel back I will be finding a place either in Tulum centro or the hotel zone. TIP: use the Indrive app for car service! We got the best deals on rides this way.