Is parking available at the property?

Yes, free valet parking is available onsite. Limited parking is also provided on-site.

Does the property allow pets?

Yes, pets are allowed with a fee of USD 25 per pet, per stay. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 3:00 PM to 11:30 PM, and check-out is at 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.

Are airport shuttle services available?

Yes, airport shuttle services are available for a fee of USD 10 per person (roundtrip). Guests must contact the property with arrival details before travel.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Specific details about bathrooms and pool access features are not provided.

What is the location of the hotel in relation to key landmarks?

The hotel is located in Tulum's Zona Hotelera, just steps from Ven a la Luz Sculpture and Tulum Beach. It is 1.8 miles from Sian Ka'an Biosphere Reserve and 2.6 miles from Tulum National Park.

Does the property have a swimming pool?

Yes, there is an outdoor swimming pool available. It is seasonal and operational hours are not specified.

What are the hotel's policies for guests staying with children?

Children 11 years old or younger can stay free when occupying the parent or guardian's room using existing bedding.

Ahau Beachfront Tulum Hotel

Average nightly price at Ahau Tulum by month, last 12 months (USD)
Month	Average price
January	US$366
February	US$271
March	US$282
April	US$258
May	US$176
June	US$166
July	US$161
August	US$139
September	US$122
October	US$180
November	US$261
December	US$333

What guests think

At Ahau Tulum - Beachfront Hotel, travelers praise the central beachfront setting, natural vibe, and friendly staff, while recurring drawbacks include late night noise, inconsistent air conditioning and water, occasional humidity or bugs, and a small, modest pool.

Guests frequently enjoy tasty food and cocktails, though some find prices high and service or check-in slow at times. Rooms and bungalows often feature ocean views and outdoor showers, with some noting small balconies or limited storage. Expect a beautiful, central beach stay with a lively scene and rustic comforts.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Direct beach access and a compact pool by the restaurant; several guests note the pool is small or dark. Massages receive strong praise, and drinks at the pool or beach are popular.

Related guest reviews

8

Mark

26 Jul 2023

·

Stayed 3 nights

Pool area was nice and pool bartenders were amazing. Passion fruit margaritas were awesome

4

alan

29 Jul 2022

·

Stayed 4 nights

We paid for a junior studio with beach which was as described. What was not identified was the music that played till 0500 everyday and that they did not clean the balcony covered poo excreta. No fly screens so mosquitos in room if not wanting to use air conditioning. On requesting a change of room, told music was just the weekend. Untrue. No daybeds around the pool and as the ocean was littered with seaweed this meant walking from beach through dinners to access pool. Staff very pleasant.

10

Mayra Esmeralda

12 Jun 2024

·

Stayed 1 night

Sin duda Ahau es un hotel biodegradable dentro de las hermosas playas de Tulum que por cierto tiene su propia playa y museo. Hotel del famoso Roberto Palazuelos quien lo puedes ver caminando por su hotel y excelente persona!

Translate

10

Arianna Natalie

24 Apr 2023

·

Stayed 3 nights

I love that it easy access to the beach, food was great!

10

jesus

4 Oct 2024

·

Stayed 3 nights

Walking to the beach from the room

10

sean

29 Jan 2024

·

Stayed 3 nights

Our stay at Ahau was absolute perfection. Every member of the staff from the check in desk to the beach waitstaff and housekeeping were incredible. We toured several other hotels and none had the combination of rooms, central location and beach access including a pool that Ahau did. I recommend staying on a top floor if you are in a bungalow to enjoy the thatched roof ceiling. The passion fruit margarita is the best in Tulum and the best restaurants are a short walk away. We will def be back. ❤️

10

Patricia

11 Jun 2024

·

Stayed 2 nights

Beautiful looking at beach

10

Sharon

24 Sept 2024

·

Stayed 4 nights

Me encantó el hotel, muy cálido las cabañas están a nivel de playa, el hotel es chiquito por lo que el servicio y la atención está muy personalizada, la ubicación es excelente y la playa hermosa

Translate

10

Tardu

5 Aug 2025

·

Stayed 5 nights

I can honestly can not find anything negative to say about Ahau. It really was one of the best vacations we’ve ever had. The staff was amazing. The food was amazing, the room was amazing. Entire hotel was amazing. Service was top notch. The ocean was full of sea weed but the hotel was so good at cleaning it up from the beach. These guys work very hard. It takes them hours to clean the sea weed. The concierge was absolutely perfect. They were always in touch with us. Also one thing I liked was we can ask for anything through WhatsApp. Any request any problem. I like that system a lot.

10

Eduardo

19 Jun 2024

·

Stayed 4 nights

Todo muy bueno , excepto la piscina muy oscura pequeña.

Translate

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Many guests find rooms and common areas clean, with some describing housekeeping as immaculate. However, a number cite issues such as cockroaches and lingering humidity odors; a few mentioned missed balcony cleaning or towel shortages.

Related guest reviews

10

Fernanda

30 Sept 2025

·

Stayed 2 nights

La habitación muy limpia, amplia con una bonita vista al mar lastima que era epoca de zarg

Translate

2

Ricardo

16 Oct 2024

·

Stayed 3 nights

Salieron dos cucarachas, no salía agua con presión en la regadera, un día solo agua fría y al otro solo caliente. El día del check out a las12 en punto nos fueron a tocar a la puerta para que saliéramos. Lo único bueno es el sabor de la comida y la atención de los meseros en restaurant y playa.

Translate

10

Johanna

8 May 2024

·

Stayed 4 nights

Amazing hotel and great service. The room was very tidy and the outdoor shower added a little extra touch, by combining the nature to the room. Would definitely recommend this place.

10

Fabio

21 Oct 2022

·

Stayed 3 nights

Da privacidade e acesso à praia. O staff é muito atencioso. Tivemos que mudar de quarto porque o quarto inicial tinha baratas.

Translate

4

alan

29 Jul 2022

·

Stayed 4 nights

We paid for a junior studio with beach which was as described. What was not identified was the music that played till 0500 everyday and that they did not clean the balcony covered poo excreta. No fly screens so mosquitos in room if not wanting to use air conditioning. On requesting a change of room, told music was just the weekend. Untrue. No daybeds around the pool and as the ocean was littered with seaweed this meant walking from beach through dinners to access pool. Staff very pleasant.

10

Tiki

15 Sept 2025

·

Stayed 4 nights

Sergio was amazing, our room cleaners kept it immaculate. Will definitely be returning, such a perfect spot for a honeymoon or girls trip.

2

Linda

9 Feb 2025

·

Stayed 3 nights

Its like a Hostel but they charge like a 5 stars hotel. There was no water in my shower, the room was dirty, in my room there were no black out or courtains in all the windows of the room , so at 7 am the sun was in my face. They don’t have enough bath towels, we were 3 in the suite and they just put 3 bath towels the first day but the other days the put pool towels instead of bath towels because they didn’t have enough. There were singers at the restaurant and music from 9 am, and my room was just next to the restaurant so the music was inside my room. The only thing that its good with this hotel it is the location.

8

Alexis

14 May 2024

·

Stayed 2 nights

El lugar es increíble , solo un olor fuerte a humedad creo que con un buen aromatizante estaría genial , las camas son muy cómodas, la ubicación es la mejor!!!

Translate

10

Susan

21 Jan 2025

·

Stayed 5 nights

Very comfortable and clean hotel with friendly staff. The food is excellent though pricey. The beach is lovely and clean.

6

Carmen

9 May 2025

·

Stayed 2 nights

Very dissatisfied with the process of check in and checking out. Checking in was very slow, only one person at the reception desk and a confusion with the unit that I paid. Also, I got overcharge for the room. Overall, the hotel is nice, clean, beach front, walkable to shopping and restaurants. It was our first time to Tulum and it was fun.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms and bungalows are charming with ocean views and outdoor showers, and several guests loved beachfront units. Downsides include significant noise at night, AC limits or failures, humidity and leaks, mosquitos, small balconies, and some uncomfortable beds.

Related guest reviews

10

Johanna

8 May 2024

·

Stayed 4 nights

Amazing hotel and great service. The room was very tidy and the outdoor shower added a little extra touch, by combining the nature to the room. Would definitely recommend this place.

8

lucia patricia

21 Aug 2024

·

Stayed 2 nights

Está muy bonito, la comida muy bien, la gente muy amable, el aire acondicionado no muy bien, en la noche tenía calor . El balcón es muy pequeño, no hay espacio para las sillas y entrar a la habitación.

Translate

6

Veronica

25 Jun 2024

·

Stayed 5 nights

The resort is great for those who really love to live in the jungle. I disliked the humidity in the room which was always at an all time high no matter what we did with the AC. Our room sliding doors when it would rain would leak rain water in the room that didn’t help with the humidity either and made the room smell bad. The facility needs upgrades as you can tell the wood is getting worn out. Food was ok, we ate better at other locations. Location of the hotel is a great one as it’s right next to the statue of the Luz and other great restaurants such as Rosa Negra and Ilios. I would not stay here again due to the rooms needing some serious upgrades to make your stay and sleep more comfortable.

10

Lyndsey

7 Oct 2024

·

Stayed 5 nights

We had the bungalows onto the beach and they were phenomenal. The fruit smoothie place was great, staff really friendly, perfectly positioned Taxis are expensive!

10

sean

29 Jan 2024

·

Stayed 3 nights

Our stay at Ahau was absolute perfection. Every member of the staff from the check in desk to the beach waitstaff and housekeeping were incredible. We toured several other hotels and none had the combination of rooms, central location and beach access including a pool that Ahau did. I recommend staying on a top floor if you are in a bungalow to enjoy the thatched roof ceiling. The passion fruit margarita is the best in Tulum and the best restaurants are a short walk away. We will def be back. ❤️

10

Patricia

11 Jun 2024

·

Stayed 2 nights

Beautiful looking at beach

6

Jennifer

26 Mar 2024

·

Stayed 2 nights

This property is beautiful, the views are breathtaking. We went for our honeymoon. We had our first night there though in a room where the AC stopped working. Along with it being too hot to fall asleep and the loud club music till 1:30am, This made for a terrible day to follow. The staff and manager were kind and accommodating when we had issues and did refund part of our stay and apologized. But our time was short there and we wished we had chose another place in Tulum. This is not a place for people who aren’t wanting to party all night or light sleepers.

6

David

23 Aug 2024

·

Stayed 2 nights

It’s a nice property but we never got room key message till after 430pm. Hotel is nice. Bed is comfortable. I would have given it 5/5 but if you want to sleep forget it, loud boom boom music till 3am. Even with plugs in you can hear it. Nearly checked out at 2am as I was going crazy. Did report it. Butt same thing next night. It’s a good Instagram place but shocking if you want sleep.

8

horacio

9 Oct 2023

·

Stayed 1 night

Las almohadas son grandes y súper duras. El colchón ya están vencidos y se hunden. El servicio muy bien y felicito al staff por sus buenas atenciones

Translate

4

ismael

11 Jun 2023

·

Stayed 5 nights

Brought my wife here for her 40th birthday. It was on her bucket list to visit Tulum. First, it is a king trip from the airport. Once we arrived, noticed that overall Tulum us beautiful. Ahau is a beautiful and unique property. Traditional Mexican architecture combined with modern influences. All rooms are individual bungalows. The problem here is that the a/c is turned off from 9am to 6pm. The last night we had to sleep without a/c because it broke. Informed staff and confirmed by checking the system, but not even issued credit for that night or even a meal. There are mosquitos and bugs everywhere. This hotel is not worth the nightly rate. Restaurant and beach staff is superb!!

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are widely praised as friendly, attentive, and helpful, with some highlighting proactive concierge support via WhatsApp. However, several report slow or confusing check-in, limited front desk hours or responsiveness, occasional rudeness, and billing or checkout issues.

Related guest reviews

4

Sankalp

1 May 2022

·

Stayed 3 nights

Do not stay at Ahau. Apart from good location, there is nothing positive. They have front desk but only from 7am - 10pm and many times there is no one at the front desk. I had to ask the people working at restaurant to find front desk people. No phones in room to reach them, only WhatsApp and half the times they do not respond to your messages on WhatsApp. They take forever to check in. Only one person at front desk and he was attending to another guest so he told me to wait. I waited for 20 mins and when it’s my turn, another guest just walks in and they attend to him, completely ignoring me. Maybe it was due to racism as I am not white and the guest was white but nevertheless, preposterous to say the least. I just walked out to grab lunch. Rooms are rather small and their is always an issue with water. Atleast 3-4 times the water supply was cut off and it took nearly an hour for them to restore. One time I woke up at 6am and no water and obviously you can’t contact front desk as they operate only from 7am - 10pm. They have one tiny pool by the restaurant and that’s it. Food at the restaurant is rather average. Much better hotels available in tulum

2

Yousma Devi

10 Jul 2024

·

Stayed 2 nights

We were so disappointed about the service. Upon arrival the staff said do you want a welcome drink as he forgot to asked when we reached the office. There was no warmth at all! Air conditioning kept going off and had to keep msgning them to put it on! After cleaning our room there was no fresh towel given to us. On the 4th of july a hurricane was expected. We are pressured to check out at 11am then it came to 10 30 am when they check out was at 12! The staff was sitting in our patio and outside our door being so noisy and disrespectful. On the 3rd of july they said they will send a complimentary bottle of wine which never came for my Husband's birthday celebration. Worst is my card was charged without my consent as they were in a rush to leave! This is unacceptable! STAFF has to be trained to be more respectful and noisy! Food quality isn't Great! On the 3rd morning, staff was making so much noise on top of our villa cleaning up. Very disappointing!

10

KHATIJA

28 Oct 2023

·

Stayed 3 nights

We had a great time at ahau! The staff was exceptionally kind and helpful and the service was top notch. The hotel was centrally located to everything and the staff even helped us book a great Mayan adventure with a tour guide. Highly recommend!

10

Tiki

15 Sept 2025

·

Stayed 4 nights

Sergio was amazing, our room cleaners kept it immaculate. Will definitely be returning, such a perfect spot for a honeymoon or girls trip.

10

Amy

1 May 2023

·

Stayed 4 nights

The front desk staff here was the literal best I’ve ever encountered. We didn’t wait longer then 10 minutes for anything. If I could rate this hotel 100 stars I would. Such an incredible experience!

10

Jim

7 Sept 2025

·

Stayed 3 nights

Friendly staff, great location, very good food and drinks

4

William

5 Jul 2024

·

Stayed 2 nights

TERRIBLE STAFF, incompetent and misleading staff.

10

Tardu

5 Aug 2025

·

Stayed 5 nights

I can honestly can not find anything negative to say about Ahau. It really was one of the best vacations we’ve ever had. The staff was amazing. The food was amazing, the room was amazing. Entire hotel was amazing. Service was top notch. The ocean was full of sea weed but the hotel was so good at cleaning it up from the beach. These guys work very hard. It takes them hours to clean the sea weed. The concierge was absolutely perfect. They were always in touch with us. Also one thing I liked was we can ask for anything through WhatsApp. Any request any problem. I like that system a lot.

6

Carmen

9 May 2025

·

Stayed 2 nights

Very dissatisfied with the process of check in and checking out. Checking in was very slow, only one person at the reception desk and a confusion with the unit that I paid. Also, I got overcharge for the room. Overall, the hotel is nice, clean, beach front, walkable to shopping and restaurants. It was our first time to Tulum and it was fun.

10

ENRIQUE

17 Nov 2025

·

Stayed 5 nights

Great Property and the staff are wonderful

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Central, beachfront location within easy walking distance of popular restaurants, clubs, and the Ahau statue. Many appreciate the convenience, though nightlife nearby can bring late-night noise.

Related guest reviews

10

Fe

3 Jul 2024

·

Stayed 4 nights

Great location and middle of the everything

10

Ginger

11 Oct 2024

·

Stayed 1 night

Perfect location, incredible food, great staff. Will stay again in a heartbeat.

10

Marcelle

8 Sept 2024

·

Stayed 2 nights

Great place to stay in Tulum if you want to be near Bagatelle and Ilios, Bombonniere, etc. Ahau is close enough to these places you can walk to, but far enough for you not to hear the loud music all night. Truly great!

8

Nagme

15 Mar 2023

·

Stayed 5 nights

Everything is almost perfect in this hotel. it's in the middle of the rest&club district. Walking distance to other cool places but at the same time you can not sleep before 2 am because of the noise. Choose quiet rooms when you book.

8

Jesus Francisco

16 Sept 2024

·

Stayed 2 nights

Muy buena ubicación para desayunar, comer o cenar en los alrededores

Translate

8

Ricardo

17 Feb 2024

·

Stayed 1 night

Great location and a beautiful beach view. The staff was extremely friendly and welcoming.

10

Robert

16 May 2025

·

Stayed 5 nights

I felt like I was in nature the entire time. What a beautiful property in a natural setting, complete with sand walkways around the rooms. I felt so at peace here. The ocean was the constancy presence in my six day stay. I’m looking forward to returning soon.

10

Sharon

24 Sept 2024

·

Stayed 4 nights

Me encantó el hotel, muy cálido las cabañas están a nivel de playa, el hotel es chiquito por lo que el servicio y la atención está muy personalizada, la ubicación es excelente y la playa hermosa

Translate

6

Carmen

9 May 2025

·

Stayed 2 nights

Very dissatisfied with the process of check in and checking out. Checking in was very slow, only one person at the reception desk and a confusion with the unit that I paid. Also, I got overcharge for the room. Overall, the hotel is nice, clean, beach front, walkable to shopping and restaurants. It was our first time to Tulum and it was fun.

10

Nagaram

4 May 2025

·

Stayed 3 nights

Excellent location

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Food and drinks receive frequent praise, including standout cocktails and smoothies. Some guests consider prices high or the food average.

Related guest reviews

8

Mark

26 Jul 2023

·

Stayed 3 nights

Pool area was nice and pool bartenders were amazing. Passion fruit margaritas were awesome

10

Ginger

11 Oct 2024

·

Stayed 1 night

Perfect location, incredible food, great staff. Will stay again in a heartbeat.

6

Veronica

25 Jun 2024

·

Stayed 5 nights

The resort is great for those who really love to live in the jungle. I disliked the humidity in the room which was always at an all time high no matter what we did with the AC. Our room sliding doors when it would rain would leak rain water in the room that didn’t help with the humidity either and made the room smell bad. The facility needs upgrades as you can tell the wood is getting worn out. Food was ok, we ate better at other locations. Location of the hotel is a great one as it’s right next to the statue of the Luz and other great restaurants such as Rosa Negra and Ilios. I would not stay here again due to the rooms needing some serious upgrades to make your stay and sleep more comfortable.

10

Lyndsey

7 Oct 2024

·

Stayed 5 nights

We had the bungalows onto the beach and they were phenomenal. The fruit smoothie place was great, staff really friendly, perfectly positioned Taxis are expensive!

10

Alexander

15 Sept 2025

·

Stayed 3 nights

Esta propiedad me dejó enamorada, por supuesto que voy a regresar con mi familia, es un paraíso, la atención excelente en todas las áreas, la comida muy deliciosa, fue un relax total, los masajes espectaculares, no dejen de hacerlo si vienen, 200 por ciento recomendado.

Translate

10

sean

29 Jan 2024

·

Stayed 3 nights

Our stay at Ahau was absolute perfection. Every member of the staff from the check in desk to the beach waitstaff and housekeeping were incredible. We toured several other hotels and none had the combination of rooms, central location and beach access including a pool that Ahau did. I recommend staying on a top floor if you are in a bungalow to enjoy the thatched roof ceiling. The passion fruit margarita is the best in Tulum and the best restaurants are a short walk away. We will def be back. ❤️

10

Jim

7 Sept 2025

·

Stayed 3 nights

Friendly staff, great location, very good food and drinks

10

Tardu

5 Aug 2025

·

Stayed 5 nights

I can honestly can not find anything negative to say about Ahau. It really was one of the best vacations we’ve ever had. The staff was amazing. The food was amazing, the room was amazing. Entire hotel was amazing. Service was top notch. The ocean was full of sea weed but the hotel was so good at cleaning it up from the beach. These guys work very hard. It takes them hours to clean the sea weed. The concierge was absolutely perfect. They were always in touch with us. Also one thing I liked was we can ask for anything through WhatsApp. Any request any problem. I like that system a lot.

10

Susan

21 Jan 2025

·

Stayed 5 nights

Very comfortable and clean hotel with friendly staff. The food is excellent though pricey. The beach is lovely and clean.

8

Adnan

5 Feb 2024

·

Stayed 5 nights

Property itself is beautiful and is in a real good location. Staff, Food and Service is avarage.

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2 $168	3 $168	4 $167	5 $168	6 $168	7 $169
8 $169	9 $169	10 $206	11 $206	12 $206	13 $206	14 $200
15 $200	16 $206	17 $172	18 $172	19 $172	20 $287	21 $335
22 $273	23 $208	24 $172	25 $172	26 $229	27 $173	28 $273
29 $207	30 $172

Su	Mo	Tu	We	Th	Fr	Sa
		1 $172	2 $172	3 $208	4 $229	5 $228
6 $230	7 $206	8 $214	9 $206	10 $207	11 $173	12 $173
13 $173	14 $173	15 $173	16 $173	17 $173	18 $316	19 $318
20 $318	21 $180	22 $266	23 $180	24 $266	25 $266	26 $265
27 $615	28 $589	29 $1,127	30	31

Ahau Tulum

Prices for Ahau Tulum

Monthly average prices

About this property

Location

Room options

Junior Suite Ocean View Top Level

Junior Suite Oceanfront Beach Level

Master Suite Oceanfront Top Level

Junior Suite Garden View Beach Level

Master Suite Oceanfront Beach Level

Junior Suite Garden View Top Level

Signature Double Room

Junior Suite Oceanfront Top Level

Junior Suite Ocean View Beach Level

Deluxe Room

Guest reviews of Ahau Tulum

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Ahau Tulum

Prices for upcoming dates