Is parking available at the property?

Yes, parking is available on-site and is free for guests.

Is breakfast offered at the hotel?

Yes, breakfast is available for guests. Specific details about the type and cost of breakfast are not provided.

Does the property allow pets?

Yes, pets are allowed at the property with a maximum fee of MXN 812 per pet, per day. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 3:00 PM to 11:00 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request.

Are airport shuttle services available?

Yes, airport shuttle services are available for a surcharge. Guests can arrange the transfer by contacting the property in advance.

What accessibility features does the property offer?

The property features limited wheelchair accessibility, including step-free entrances and accessible public areas.

What is the location of the property in relation to key landmarks?

The hotel is located in Tulum (La Veleta), within a 15-minute drive of Tulum Mayan Ruins and Tulum Beach, and is approximately 5.1 miles from Playa Paraiso.

Does the hotel have a swimming pool?

Yes, the property features an outdoor swimming pool, which is operational from 8:00 AM to 11:00 PM. It is seasonal and may be subject to availability.

What are the hotel's policies for guests staying with children?

Children 17 years old and younger are not permitted at this property.

Hotel Milam - Tulum's Perfect 4-Star Retreat

Average nightly price at Hotel Milam by month, last 12 months (USD)
Month	Average price
January	US$381
February	US$340
March	US$293
April	US$308
May	US$281
June	US$241
July	US$258
August	US$261
September	US$238
October	US$226
November	US$243
December	US$400

What guests think

Hotel Milam draws consistent praise for its serene, design-forward setting, attentive staff, and very clean rooms, with many guests enjoying the on-site restaurant, bar, spa, and wellness activities for a restorative stay.

Rooms are modern and distinctive—many include private plunge pools and outdoor showers—and guests frequently note a quiet, comfortable atmosphere, though several mention the in-room pools are unheated and intermittent hot-water issues. Food, cocktails, and breakfast receive strong compliments, while multiple reviews call out high prices and a few disliked certain dishes. The setting feels secluded, so taxis or a car are commonly needed and the access road can be rough; a security deposit is required and bugs or mosquitoes can be present outdoors. Expect a calm, upscale escape.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Grounds, main pool, hot tub, spa, yoga, and sound-healing offerings are widely praised; the Samsara bar and cocktails also stand out. Overall vibe is tranquil and wellness-oriented.

Related guest reviews

10

Idil

21 Apr 2024

·

Stayed 8 nights

exceptional setting, super helpful staff, beautiful shala. would definitely return.

10

Jan

29 Jul 2025

·

Stayed 3 nights

Prachtig, luxueus hotel. We hadden een residentie met 4 kamers, dakterras met grote vuurkorf, eigen zwembadje. Bedden en badkamers prima, leefruimte heel mooi enkel de keuken was zeer basic van kookopties: 1 kom, 1 pan. Het restaurant is een aanrader (wel prijzig), de poolbar is een pareltje, het zwembad is super mooi, er is yoga... Het is er ook rustig. Je hebt wel een auto of taxi nodig om naar het centrum te gaan. Het personeel spreekt zeer beperkt Engels. Kortom, absolute aanrader, een echte parel!

Translate

10

Ronald

10 Sept 2025

·

Stayed 1 night

Excellent experience the resort and pool is gorgeous. Loved that they had a hot tub and the food is just to die for. The only downside is you have to put down a deposit I didn’t see that in fine print unfortunately. The room is beautiful but the

10

Michael

27 Mar 2025

·

Stayed 3 nights

Genuinely fabulous. The grounds and room are top notch and maintained constantly to a high level. Staff are very attentive and speak English well. Food and drinks are high quality. Great bang for the buck!

10

Samuel

13 Aug 2025

·

Stayed 2 nights

This hotel is magnificent. So clean and well maintained. The room was extraordinary. Never experienced a hotel room with a pool in it. The bar tender Thomas has experience with making good drinks. The restaurant Samsara was great. The food options were excellent and the service was very good. Their coffee every morning was amazing. I love the long pool that stretches from the front to the back of the hotel. Pool guy maintained the pool clean from leaves and bugs. They all have a spa, yoga, ice bath, and sound healing on site.

10

Gian

1 Nov 2023

·

Our experience was a very pleasant one from the very first minute we entered our villa with a private pool inside. That was the main reason we booked Milam, but it was even more amazing in person. The Samsara bar was our favorite hang out place for the variety of top-shell and mixology cocktails, some with local ingredients that we never tried anywhere else before, we recommend the mojitos with mezcal. The fact that the hotel is literally new gave it the extra tranquil and serene atmosphere that we expected.

10

Kali

12 Sept 2025

·

Stayed 3 nights

The grounds are stunning so tranquil. Clean & service from staff is 10/10

10

Troy

26 Jan 2025

·

Stayed 4 nights

Really beautiful, there base is wellness

10

LaKrisha

8 Jan 2025

·

Stayed 5 nights

The property was BEAUTIFUL! The staff was pleasant and very accommodating. We really enjoyed the Sound Journey session and our time at the spa. Thank you for a wonderful experience 🙏

10

Santay

1 Nov 2024

·

Stayed 3 nights

Hotel Milam is truly in a league of its own, and it’s no wonder it’s a Michelin Key Winner. From the moment we arrived, we were immersed in outstanding service and hospitality. We were welcomed with refreshing drinks, and the staff immediately offered to hold our bags—perfect for a seamless start to our stay. They went above and beyond to make sure we were comfortable, even coordinating taxis for us, which is so helpful given that there are no Uber or Lyft services in Tulum. The room service and cleanliness were impeccable. Each day, the room was thoroughly cleaned, and trust me, I put it to the test with both Lysol and a blue light! The staff’s attention to detail in maintaining such a pristine environment only added to the luxurious experience. The location, though a bit removed, adds to the unique charm of the hotel. Nestled amid lush jungle surroundings, it truly felt like stepping into a serene oasis, and I felt like Georgina exploring the jungle! This secluded vibe, paired with the boutique design and ambiance, made it one of the most beautiful and intimate hotel experiences I’ve ever had. For those staying over the weekend, I highly recommend trying out the Saturday morning yoga sessions and sound bath. These offerings provided such a relaxing, grounding start to the day, enhancing the peaceful and rejuvenating vibe that makes Hotel Milam so special.

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AI-generated summary based on recent guest reviews

Cleanliness

Reviews consistently describe rooms and grounds as very clean with reliable housekeeping and well-maintained pools. A few mention that overall upkeep or cleanliness could improve.

Related guest reviews

8

Tarimah

2 Dec 2025

·

Stayed 2 nights

Room was beautiful, clean and aesthetically pleasing.

10

Carlos

4 Dec 2025

·

Stayed 3 nights

Good staff and very clean

10

Jayda

16 Nov 2025

·

Stayed 4 nights

Clean, quiet,safe,Great service

10

Lauren

6 Nov 2025

·

Stayed 4 nights

Clean room and property. Delicious food and very accommodating service

10

Michael

27 Mar 2025

·

Stayed 3 nights

Genuinely fabulous. The grounds and room are top notch and maintained constantly to a high level. Staff are very attentive and speak English well. Food and drinks are high quality. Great bang for the buck!

10

Elvis

16 May 2025

·

Stayed 4 nights

Excellent customer service and very Clean rooms. Exceptional service everybody was so nice they mad my stay very comfortable. I highly recommend.

10

Samuel

13 Aug 2025

·

Stayed 2 nights

This hotel is magnificent. So clean and well maintained. The room was extraordinary. Never experienced a hotel room with a pool in it. The bar tender Thomas has experience with making good drinks. The restaurant Samsara was great. The food options were excellent and the service was very good. Their coffee every morning was amazing. I love the long pool that stretches from the front to the back of the hotel. Pool guy maintained the pool clean from leaves and bugs. They all have a spa, yoga, ice bath, and sound healing on site.

10

Kali

12 Sept 2025

·

Stayed 3 nights

The grounds are stunning so tranquil. Clean & service from staff is 10/10

6

Kadeshia

21 Sept 2025

·

Stayed 3 nights

The staff, food, and spa services were exceptional. However the property up keep and cleanliness needs improvement.

10

Elie

11 Jul 2025

·

Stayed 6 nights

Beautiful and Peaceful Stay at the Hotel Milam me and my wife had a wonderful experience at the hotel Milam in Mexico. Everyone was super friendly and welcoming. The place was very clean-housekeeping came every to tidy the room and make the bed. we'd come back to a fresh, comfortable space, and later someone would even stop by to ask if we wanted the bed adjusted for extra comfort. it's peaceful, quiet spot - perfect for a romantic gateway or just relaxing in calm environment with no noise or crowds. we highly recommend it if you looking to unwind. Just a couple of tips: bring mosquito spay if you plan to sit outside, and be aware that the road leading to the hotel isn't in the best condition. But once you're there, everything else is excellent!

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AI-generated summary based on recent guest reviews

Rooms

Guests highlight modern, beautifully designed rooms—many with private plunge pools and outdoor showers—and a very quiet atmosphere. Several note unheated in-room pools and occasional hot-water limitations.

Related guest reviews

10

Kezyah Kathryn

16 Oct 2025

·

Stayed 4 nights

room is stunning. very quiet area. perfect for solo travel.

10

Nadine

26 Nov 2025

·

Stayed 1 night

the best hotel i've ever stayed at! The room is just something else.

10

Antonio

14 Apr 2025

·

Stayed 4 nights

We stayed at Hotel Milam from April 9–13 to celebrate our 10-year anniversary, and it was the perfect romantic escape. From the moment we walked into the breathtaking entrance, we were met with serene vibes and warm hospitality. A welcome drink was offered upon arrival, setting the tone for a peaceful and luxurious stay. I had pre-arranged one of their romantic packages, and my wife was surprised with a beautiful room setup, balloons, candles, and rose petals. The room itself was spotless, modern, and relaxing. We especially loved the private pool inside our room. It added so much comfort and privacy. One of our favorite features was the outdoor shower. Bathing under the open sky felt peaceful and grounding, truly connecting us with nature. We also enjoyed a couples massage at Xunáan Spa, located right on the property. It was one of the best massages we’ve ever had; deeply relaxing and incredibly thorough, with attention to every inch of the body. Every part of our stay felt intentional and soothing, and the staff were kind, helpful, and professional throughout. If you’re looking for a stylish, romantic getaway in Tulum, Hotel Milam is it. We’ll cherish this trip forever and can’t wait to return.

10

Michael

26 May 2024

·

Stayed 5 nights

We had an amazing stay at Milam. From the moment we pulled up in our taxi to then seeing the property and then our room - our jaws dropped over and over again. It's a little far away from the hotel zone and downtown, but that's what we wanted. Peace and relaxation. And a special thank you to Ara and Eugene (the hotels concierge) - for being so kind and helping us with practically everything hah. They found us taxi's, offered recommendations and overall were so kind and considerate. Also - special shout out to Paolo from the restaurant and pool server. She was so kind, so lovely and made me never want to leave the pool. Overall I would highly recommend Milam!

8

Tarimah

2 Dec 2025

·

Stayed 2 nights

Room was beautiful, clean and aesthetically pleasing.

10

Marcus

10 Nov 2025

·

Stayed 4 nights

Clean and comfortable. Hot water did not work on the 1st floor but we used the beautiful outdoor shower

10

Alesha

27 Aug 2025

·

Stayed 1 night

Wish I would’ve stayed longer! I only wish my room pool was heated. It was really cold. Everything else was AMAZING!

10

Sixto

20 Mar 2025

·

Stayed 3 nights

The room is immaculate and such a wonderful setup. The restaurant has great food options and very flavorful. The pool to us in the room was more an aesthetic versus practical use due to the temperature, but gorgeous non the less.

10

Luis A

23 Jul 2025

·

Stayed 4 nights

Hotel was absolutely stunning! The pool in the room was a nice touch and very unique .

8

Candido

13 Jan 2025

·

Stayed 1 night

My husband and I had an incredible stay at Milan. The room was absolutely beautiful, the breakfast at the restaurant was delicious, (the espresso too!) and the bartender who made our signature drinks made a performance out of it. The staff was super friendly. Although the outdoor shower was a dream, the hot water ran out quick.

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Service

Service is frequently described as attentive, welcoming, and proactive, with concierge support before and during stays and quick responses via WhatsApp. Isolated issues include deposit communication, difficulty reaching the hotel by phone, and one complaint about security or charges.

Related guest reviews

10

Cassey

4 Sept 2025

·

Stayed 3 nights

I love loved my stay here! Everyone was so welcoming from the moment my spouse and I arrived we had VIP treatment. Jay was so accommodating and helpful with booking transportation and making reservations! Room service was amazing and quick as well! I love enjoying the bar and the service was excellent. I definitely recommend couples and solo travelers! You will not be disappointed. Friend groups and families as well! I only stayed 3 nights but this is a place I would visit again!

10

Aliss

6 May 2025

·

Stayed 7 nights

We had SUCH. Great time at this hotel. The service was fantastic, the front desk was always a WhatsApp away and worked so hard to make our trip unforgettable. We had so many great meals at the restaurant with fantastic drinks and every server was sweet and friendly. Will definitely recommend to anyone considering coming to tulum for a healing getaway.

10

Christina

23 Jun 2025

·

Stayed 5 nights

I had a wonderful stay at hotel Milam! The food was delicious the staff were very pleasant and it was such a peaceful environment that we didn’t even need to go to the beach. I’d definitely revisit in the future. Also shoutout to Jay at the front desk his customer service was superb!

10

Michael

27 Mar 2025

·

Stayed 3 nights

Genuinely fabulous. The grounds and room are top notch and maintained constantly to a high level. Staff are very attentive and speak English well. Food and drinks are high quality. Great bang for the buck!

10

Edan

5 Jan 2025

·

Stayed 5 nights

The staff at the concierge/front desk were absolutely amazing and helpful with every single thing we needed

8

Jashira

5 Nov 2025

·

Stayed 5 nights

Staff was extremely polite and friendly. Our retreat was what we expected. The spa staff was very mice and the bar & restaurant was good. Assisting with transportation arrangements was extremely helpful. Just 2 recommendations- We felt like someone came on our premises one night so maybe more lights on the backside & entrance to each retreat. And it was not an issue but maybe let visitors know ahead about the $400 deposit prior to arrival.

10

Breann

5 Oct 2024

·

Stayed 3 nights

Our stay here was amazing! The staff was great, the property was beautiful and clean. Ara who manages the concierge had the best service I’ve experienced at a hotel/resort. She deserves a raise! Breakfast was good every morning, and the zen vibes all around the property were unmatched. But the room!!! The villas look just like the photos, and once you arrive you’ll never want to leave. We enjoyed every bit of our stay.

10

Alejandro

25 Jun 2025

·

Stayed 4 nights

Ara, the hotel concierge, made our stay truly special. She reached out before our arrival to see how she could assist, which was greatly appreciated. We were celebrating my wife’s birthday, and Ara helped surprise her with beautiful decorations, flowers, and a cake delivered to our room. She also recommended and reserved an excellent restaurant for the occasion. When my daughter-in-law fell ill, Ara promptly arranged for a doctor to visit our room—thanks to her, she recovered quickly and didn’t miss a moment of the trip. Ara’s care and attention went above and beyond—we can’t thank her enough for making our stay such a wonderful experience. We stayed in the Premium Room, which was ideal for our family. It had four bedrooms and a detached common area with a kitchen and living room—perfect for spending time together comfortably.

6

Kadeshia

21 Sept 2025

·

Stayed 3 nights

The staff, food, and spa services were exceptional. However the property up keep and cleanliness needs improvement.

10

Stephenie

14 Jun 2025

·

Stayed 4 nights

Property look exactly like website. Staff were welcoming and helpful. Jay and Hy-me (please forgive me if the spelling is incorrect) were exceptional and took care of our needs. Great quiet couples getaway will definitely return.

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AI-generated summary based on recent guest reviews

Location

Secluded jungle setting that feels peaceful and uncrowded; taxis or a car are typically needed and rideshares are not available. Some note a rough access road and difficulty for drivers to find the property.

Related guest reviews

10

Jan

29 Jul 2025

·

Stayed 3 nights

Prachtig, luxueus hotel. We hadden een residentie met 4 kamers, dakterras met grote vuurkorf, eigen zwembadje. Bedden en badkamers prima, leefruimte heel mooi enkel de keuken was zeer basic van kookopties: 1 kom, 1 pan. Het restaurant is een aanrader (wel prijzig), de poolbar is een pareltje, het zwembad is super mooi, er is yoga... Het is er ook rustig. Je hebt wel een auto of taxi nodig om naar het centrum te gaan. Het personeel spreekt zeer beperkt Engels. Kortom, absolute aanrader, een echte parel!

Translate

10

Michael

26 May 2024

·

Stayed 5 nights

We had an amazing stay at Milam. From the moment we pulled up in our taxi to then seeing the property and then our room - our jaws dropped over and over again. It's a little far away from the hotel zone and downtown, but that's what we wanted. Peace and relaxation. And a special thank you to Ara and Eugene (the hotels concierge) - for being so kind and helping us with practically everything hah. They found us taxi's, offered recommendations and overall were so kind and considerate. Also - special shout out to Paolo from the restaurant and pool server. She was so kind, so lovely and made me never want to leave the pool. Overall I would highly recommend Milam!

4

Salicia

23 Mar 2024

·

Stayed 4 nights

The hotel was beautiful. The issue was that the staff went into our safe when we left... They charged me $7 U.S. for a can of sprite. For 3 street tacos they charge nearly $30. It was very difficult for drivers to find the location. We were lost for nearly an hour on arrival they didn't answer the phone. After we arrived I explained to the woman at the the desk she said "you're here now.

10

Robert

15 Dec 2025

·

Stayed 6 nights

The only thing is, make sure you go when there is more people. We arrived December 9th and it was like a ghost town. People started showing up closer to the weekend. Hopefully we can bring a very large group next time.

10

King

29 Jul 2025

·

Stayed 4 nights

Great scenery

8

Cedric

19 Sept 2025

·

Stayed 3 nights

Lovely area, super picturesque. A bit lonesome if by oneself as there isn’t much to do within the resort or a 5-10 minutes radius. But staff and concierge are super helpful.

10

Mary

14 May 2025

·

Stayed 6 nights

I can’t say enough great things about my 6 days at Hotel Milam. I stayed in one of the private residences with friends. It was the perfect combination of privacy and top notch attentiveness from the wonderful staff. The rooms and grounds were very clean. The food was wonderful. We rarely felt like leaving the hotel. The vibe is serene and not crowded. I wouldn’t suggest it if you are looking for a loud party scene. It is a bit off the beaten path so taxis are a must. If you are looking to relax, eat great food, enjoy the spa, and appreciate an attentive staff then you won’t regret staying here.

10

Elie

11 Jul 2025

·

Stayed 6 nights

Beautiful and Peaceful Stay at the Hotel Milam me and my wife had a wonderful experience at the hotel Milam in Mexico. Everyone was super friendly and welcoming. The place was very clean-housekeeping came every to tidy the room and make the bed. we'd come back to a fresh, comfortable space, and later someone would even stop by to ask if we wanted the bed adjusted for extra comfort. it's peaceful, quiet spot - perfect for a romantic gateway or just relaxing in calm environment with no noise or crowds. we highly recommend it if you looking to unwind. Just a couple of tips: bring mosquito spay if you plan to sit outside, and be aware that the road leading to the hotel isn't in the best condition. But once you're there, everything else is excellent!

6

Cassey

2 Aug 2025

·

Stayed 3 nights

The hotel aesthetic definitely exceeded my expectations , hotel Milam is beautiful however the food at the restaurant was not tasty and also i recommend using transportation from the airport rather the hotel because to go there it was $45… when we asking for airport drop off when our stay was over the driver tried to charge us $190 . So be very mindful of transportation from them

10

Santay

1 Nov 2024

·

Stayed 3 nights

Hotel Milam is truly in a league of its own, and it’s no wonder it’s a Michelin Key Winner. From the moment we arrived, we were immersed in outstanding service and hospitality. We were welcomed with refreshing drinks, and the staff immediately offered to hold our bags—perfect for a seamless start to our stay. They went above and beyond to make sure we were comfortable, even coordinating taxis for us, which is so helpful given that there are no Uber or Lyft services in Tulum. The room service and cleanliness were impeccable. Each day, the room was thoroughly cleaned, and trust me, I put it to the test with both Lysol and a blue light! The staff’s attention to detail in maintaining such a pristine environment only added to the luxurious experience. The location, though a bit removed, adds to the unique charm of the hotel. Nestled amid lush jungle surroundings, it truly felt like stepping into a serene oasis, and I felt like Georgina exploring the jungle! This secluded vibe, paired with the boutique design and ambiance, made it one of the most beautiful and intimate hotel experiences I’ve ever had. For those staying over the weekend, I highly recommend trying out the Saturday morning yoga sessions and sound bath. These offerings provided such a relaxing, grounding start to the day, enhancing the peaceful and rejuvenating vibe that makes Hotel Milam so special.

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AI-generated summary based on recent guest reviews

Dining

On-site restaurant and bar receive strong praise for food quality, breakfast, and cocktails. Several guests found food and drinks expensive, and a few were dissatisfied with taste.

Related guest reviews

10

Julie

16 Jun 2025

·

Stayed 2 nights

A beautiful property with attentive and friendly staff! The restaurant food was amazing!!

10

Wayne

29 Sept 2025

·

Stayed 2 nights

This is an absolutely beautiful hotel with friendly and amazing staff. Food was also excellent.

10

Natalie

13 Feb 2025

·

Stayed 3 nights

Our stay was amazing. The food was fantastic, service was wonderful, and everything was so beautiful. Lots of thoughtful touches. Would definitely stay here again, 10/10 recommend!

8

Onyedikachi

2 Nov 2025

·

Stayed 1 night

The hotel was nice but the price of food was ridiculous

10

Lauren

6 Nov 2025

·

Stayed 4 nights

Clean room and property. Delicious food and very accommodating service

10

Candece

20 Oct 2025

·

Stayed 4 nights

Loved everything except how pricey drinks and food was.

10

Gian

1 Nov 2023

·

Our experience was a very pleasant one from the very first minute we entered our villa with a private pool inside. That was the main reason we booked Milam, but it was even more amazing in person. The Samsara bar was our favorite hang out place for the variety of top-shell and mixology cocktails, some with local ingredients that we never tried anywhere else before, we recommend the mojitos with mezcal. The fact that the hotel is literally new gave it the extra tranquil and serene atmosphere that we expected.

10

Paige

5 Oct 2025

·

Stayed 4 nights

Beautiful hotel, nice stay and really yummy food at the restaurant!

8

Candido

13 Jan 2025

·

Stayed 1 night

My husband and I had an incredible stay at Milan. The room was absolutely beautiful, the breakfast at the restaurant was delicious, (the espresso too!) and the bartender who made our signature drinks made a performance out of it. The staff was super friendly. Although the outdoor shower was a dream, the hot water ran out quick.

6

Cassey

2 Aug 2025

·

Stayed 3 nights

The hotel aesthetic definitely exceeded my expectations , hotel Milam is beautiful however the food at the restaurant was not tasty and also i recommend using transportation from the airport rather the hotel because to go there it was $45… when we asking for airport drop off when our stay was over the driver tried to charge us $190 . So be very mindful of transportation from them

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $236	2 $232	3 $233	4 $234	5 $275	6 $282	7 $314
8 $290	9 $272	10 $252	11 $245	12 $281	13 $289	14 $304
15 $301	16 $299	17 $276	18 $266	19 $301	20 $326	21 $317
22 $277	23 $279	24 $265	25 $254	26 $277	27 $301	28 $329
29 $322	30 $318

Su	Mo	Tu	We	Th	Fr	Sa
		1 $269	2 $262	3 $327	4 $366	5 $396
6 $362	7 $322	8 $282	9 $295	10 $343	11 $368	12 $366
13 $374	14 $357	15 $337	16 $283	17 $357	18 $349	19 $388
20 $481	21 $304	22 $275	23 $253	24 $351	25 $351	26 $563
27 $597	28 $622	29 $630	30 $671	31 $756

Hotel Milam

Prices for Hotel Milam

Monthly average prices

About this property

Location

Room options

Grand Room

Premium Room

Guest reviews of Hotel Milam

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Hotel Milam

Prices for upcoming dates