Best Western Plus Ocean View Resort

Disappointed by staff not caring about noise complaints. Guests were blaring music and lots of us other guests complained because our walls were shaking it was so loud. Staff said they would take care of it but the music would still start up and the party was so loud we barely slept and couldn't sleep to the sound of waves like I had planned. The bed was comfortable and the pillows and towels were great. The location was great. I think it would have been a perfect stay had staff been trained to care about preserving the guest experience. They didn't ask how my.stay was at checkout. On check in I was ignored because the staff were doing computer training. Every interaction was disappointing as staff would excuse the party noise or say "we're taking care of it". When the guest flashed someone from the balcony window they still weren't kicked out. It ruined the night for so many guests and that really surprised me with Best Western. They should have a policy and training in place for handling situations like this one. Nobody seemed to know what to do.

The room was comfortable and clean. I appreciated the instruction and information documents in the room. The water pressure in shower fantastic. One irritant was the sheets don’t fit the bed. They kept coming off. I would stay again.

Yes

Beautiful and well appointed rooms, the campus was well cared for and we had a great visit.

Yes