Your Apartment - Kensington

Check in was awful. I booked 6 weeks prior and was traveling in other location one week prior. The immediate confirmation was vague about contacting just prior to check in for more info. Usually you receive another email a day or 2 before checkin with further directions, but this did not happen. When I called I was told I needed to use WhatsApp to communicate. This is not a common app to use in the U.S. unless you use it to text/call internationally a lot. So after a lot of hassle and a couple of unsuccessful attempts to send id, I just downloaded the app and communicated through there/uploaded passport and did talk to a knowledgeable rep. The place itself was nice enough though. Location was convenient,, safe, and fairly quiet. I’d stay again.

Confusing check-in instructions, multiple pin codes to get in to the building and the room started things off badly. But it got worse when I finally entered the room to find it was over 35 degrees, no air con and no fan in the room. The bed is raised 7ft off the floor making it even more unbearable. Tried calling multiple times about a fan, and was repeatedly told that the operations team had "run out of fans" and that they would have to try and buy some. Asked for multiple calls backs, none received despite me calling 3 or 4 times. Fan was eventually dropped off on day 2, but too big to take up near the bed. This made sleep impossible for the two night stay. Overall, if booking during summer months I would actively avoid. Communication is poor and there are other hotels out there that would be far more comfortable.

Quite possibly the worst booking I've ever made in London. Confusing check-in instructions, multiple pin codes to get in to the building and the room started things off badly. But it got worse when I finally entered the room to find it was over 35 degrees, no air con and no fan in the room. The bed is raised 7ft off the floor making it even more unbearable. Tried calling multiple times about a fan, and was repeatedly told that the operations team had "run out of fans" and that they would have to try and buy some. Asked for multiple calls backs, none received despite me calling 3 or 4 times. Fan was eventually dropped off on day 2, but too big to take up near the bed. Only managed 2 hours sleep the first night, and 4 hours the second. I've never felt so hot in any room I've ever stayed in. Overall, if booking during summer months I would actively avoid. Communication is terrible and there are much better hotels out there that would be far more comfortable.

Quite possibly the worst booking I've ever made in London. Confusing check-in instructions, multiple pin codes to get in to the building and the room started things off badly. But it got worse when I finally entered the room to find it was over 35 degrees, no air con and no fan in the room. The bed is raised 7ft off the floor making it even more unbearable. Tried calling multiple times about a fan, and was repeatedly told that the operations team had "run out of fans" and that they would have to try and buy some. Asked for multiple calls backs, none received despite me calling 3 or 4 times. Fan was eventually dropped off on day 2, but too big to take up near the bed. Only managed 2 hours sleep the first night, and 4 hours the second. I've never felt so hot in any room I've ever stayed in. Overall, if booking during summer months I would actively avoid. Communication is terrible and there are much better, cheaper hotels out there that would be far more comfortable.

Upon arrival, there was a bit of stress as the door was sticky and we were under the impression that the door would not unlock after entering the code. The flat itself was well equipped, although the shower didn't have any shower gel or shampoo, which I had to go and ask a staff member for. The kitchen is well equipped, with plenty of utensils, a microwave, an electric hob (hidden in one of the cupboards). It could definitely benefit from having a drying rack for the dishes as the lack of it made cleaning up a little more difficult. The property also doesn't come with air conditioning, instead there was a big fan. This made the room a bit cooler, but I imagine during the hotter days it wouldn't be much help. The moment the fan was turned on, the floor started having clumps of dust appear, indicating the floor may not have been vacuumed completely. Aside from these factors, the bed was very comfortable, there is more than enough storage if anyone needed to put their belongings away, and the shower was lovely! The location is also very convenient for those who want to go out for food, visit museums or go shopping. 2 underground stations are within a 10 minute walk. Overall it was a positive experience. The only surprise was that I was asked for an additional £100 deposit when checking into the property which was not mentioned beforehand in the process. Currently awaiting a return of the deposit (checked out 5 days ago)