Name: JW Marriott Grosvenor House London
Address: 86-90 Park Lane, Mayfair, London, England, United Kingdom, London, England, GB
Price range: $508–$2,333 per night
Rating: 8.45

What guests think

At JW Marriott Grosvenor House London, travellers often highlight a central Mayfair location and warm, professional staff, with the Executive Lounge and grand public spaces appreciated, though some report delays at check-in and occasional maintenance snags.

Rooms range from spacious and comfortable to small or dated, with some tech issues and lower-floor noise reported. Cleanliness is generally acceptable in rooms, but several guests reported unpleasant odors and serious pest sightings in event or dining areas. Breakfast and room service receive praise, yet breakfast variety, value, and communication about inclusions can disappoint. Expect a well-located, service-forward stay with uneven rooms and operations.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Grand public spaces and the Executive Lounge are frequently praised. Some facilities feel dated and need maintenance, with reports of drainage issues, a Wi-Fi outage, and a serious pest incident in an event hall.

Related guest reviews

10

Scott

Jun 23, 2023

·

Stayed 5 nights

Beautiful facility! Great location! Spectacular Staff!!! We’ll be back!!! ❤️

10

said

May 29, 2025

·

Stayed 4 nights

Great location. Amazing service and helpful staff. The club lounge was a great addition to our trip. We will come back definitely next time we visit London

6

Soo

Oct 26, 2024

·

Stayed 7 nights

Internet service went out just before the zoom meeting and it caused quite a trouble

4

Fengli

Sep 22, 2024

·

Stayed 2 nights

Facility is aged and drainage very easy to get clogged. When dialing front desk for service help, either no answer, or respond very slowly. It is very noisy even after midnight, loud music playing and yelling by guests.

2

Daniel

Sep 27, 2025

·

Stayed 1 night

For one of Londons best hotels, they have a major rat problem. Attended an event in the huge hall downstairs, after dinner once the lights were on we saw at least a dozen rats running around darting under the tables where the table cloths meet the floor. I am glad we never saw them in the dark! I must add, I skipped breakfast!

8

Michael

Sep 13, 2023

·

Stayed 1 night

Inadequate wardrobe space in the bedroom. Good king sized bed. Public rooms were excellent.

8

Ziya

Feb 10, 2023

·

Stayed 2 nights

Very good location, the hotel need a facelift though....

8

Israel

Aug 6, 2025

·

Stayed 1 night

We had a great overall experience at this hotel – the property is beautiful, the staff was friendly and professional, and the amenities were top-notch. It’s a place with a lot of potential for a perfect stay. However, the one issue we had was a pipe that ripped during our stay, which left the carpet in our room wet for nearly half of our visit. While maintenance did fix the problem, we were disappointed that there was no compensation or adjustment offered, especially considering the amount we paid for the room. It did affect our comfort and experience. Despite this, the hotel itself is very nice, and the staff really did their best to help. With a little more attention to guest recovery in situations like this, it would be a 5-star experience.

10

Sheldon Lloyd

Feb 28, 2023

·

Stayed 4 nights

From the moment we walked in we knew this was going to be an exceptional experience. We arrived early in the morning from the United States and were offered breakfast in the lounge as well as a resting room while we waited for our room to be ready. Every person we encountered during our four-night stay could not have been nicer. The housekeeping staff, the doormen, the front desk staff, the concierge, the dining room staffs, everyone we encountered was friendly, kind, and knowledgeable. We had a fabulous time and hope to return soon. After a less than impressive stay four weeks ago at the Le Meridian on fifth avenue in New York City, this property restored my faith in Marriott properties. I

10

Michael

May 19, 2024

·

Stayed 2 nights

Great property in the heart of London. Close by to key sights and Michelin rated restaurants. The hotel itself is also top notch, starting with the Executive Lounge. Service was also great. Expensive relative to other options but if higher budget, it is worth the money for sure.

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AI-generated summary based on recent guest reviews

Cleanliness

Room cleanliness is often good, but reports of stained linens, lingering odors in halls and rooms, and limited housekeeping appear. Multiple guests also reported pests in event or dining areas.

Related guest reviews

10

Celia

Nov 30, 2024

·

Stayed 5 nights

I loved my stay in the hospital. Very pleasant. The staff was very attentive. Excellent facilities. The room was spacious, comfortable, clean, way more than I would expect for a 5-star hotel. Will definitely go there again.

6

Redferd

Jan 25, 2024

·

Stayed 1 night

On arriving we were very impressed with the hotel, staff and room. However the experience in the restaurant was not as expected. There was a mouse in the restaurant and we did inform staff but were told that it hadn’t been in the kitchen but the staff were unaware of it being in the restaurant. There was an apology but no offer of of a drink or discount for helping them locate the mouse. Just being assured it had not been in the kitchen when we alerted them to it. Also the breakfast was not part of the room rate, even coffee and orange juice was lot included. This was not made clear, we liked the al cater menu and don’t mind paying for that but the continental and coffee, juice should have been included in room price. The executive lounge was very good and recommend that part. Overall for the price of the room I have had better experience and wouldn’t recommend.

2

Daniel

Sep 27, 2025

·

Stayed 1 night

For one of Londons best hotels, they have a major rat problem. Attended an event in the huge hall downstairs, after dinner once the lights were on we saw at least a dozen rats running around darting under the tables where the table cloths meet the floor. I am glad we never saw them in the dark! I must add, I skipped breakfast!

6

Susan

Jul 13, 2025

·

Stayed 1 night

The sheets and quilt were not great quality for 1200 per night!!!!!

6

David

Jun 3, 2024

·

Stayed 1 night

The rooms are clean and tidy, the hotel is lovely and the staff are very accommodating. However, with a 3pm check in, we didn't get a room until 4.30pm. The room (on the first floor) was incredible noisy all night, as the service road and delivery bays are directly underneath. We didn't sleep at all. Incredibly over priced, but then that's due to the location ! All in all not worth the money.

10

Adam

Nov 17, 2025

·

Stayed 1 night

Clean room, great service all round. Especially Jacob at the JW steakhouse bar and Ellie checking out. Was able to check in early as well which was amazing!

8

Israel

Aug 6, 2025

·

Stayed 1 night

We had a great overall experience at this hotel – the property is beautiful, the staff was friendly and professional, and the amenities were top-notch. It’s a place with a lot of potential for a perfect stay. However, the one issue we had was a pipe that ripped during our stay, which left the carpet in our room wet for nearly half of our visit. While maintenance did fix the problem, we were disappointed that there was no compensation or adjustment offered, especially considering the amount we paid for the room. It did affect our comfort and experience. Despite this, the hotel itself is very nice, and the staff really did their best to help. With a little more attention to guest recovery in situations like this, it would be a 5-star experience.

8

Caroll

Sep 6, 2023

·

Stayed 3 nights

Overpriced. The hotel smelled weird in the halls and rooms. The pillows were to thin. It's good location but in general I expected more

4

Atul

Jul 6, 2023

·

Stayed 5 nights

For a JW Marriot property, I expect very high quality given outrageous prices, but the JW in London seemed old out of date and it smelled bad. The room cleaning was limited to fresh towels no vac as far I could tell. I was told check-in was a 3PM but when I arrived at:4:30 I was told I had to wait two hours and that they would call me on my cell but no one called when the room was ready

4

Dana

Mar 14, 2024

·

Stayed 1 night

stain on sheets, no compensation, just offered an apology. Nice hotel however the cleanliness is very poor.

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AI-generated summary based on recent guest reviews

Rooms

Experiences vary: some rooms are spacious and comfortable, while others feel small or dated. Noise on lower floors and occasional TV/phone or Wi-Fi problems are mentioned.

Related guest reviews

6

Daniel

Sep 24, 2024

·

Stayed 1 night

The check in process took quite a while and the poor gentleman did not explain why. He just kept disappearing. Breakfast in the room was awful. There is no other way to describe it and we paid £100 for it on top of the £700 + room fee. The room is corporate comfortable, not particularly stylish for the 5 stars but also understand the conference facilities make it corporate The young lady that left the breakfast giggled as she was in the room walking away toward the door. It made us feel very uncomfortable. We would not stay here again. It was not worth the money and the service was poor. The hotel was convenient but given that the hotel awards were taking place you would have expected better management of hoteliers and restauranteurs. The lady checking us out was lovely and much more efficient and warm.

10

Celia

Nov 30, 2024

·

Stayed 5 nights

I loved my stay in the hospital. Very pleasant. The staff was very attentive. Excellent facilities. The room was spacious, comfortable, clean, way more than I would expect for a 5-star hotel. Will definitely go there again.

6

Soo

Oct 26, 2024

·

Stayed 7 nights

Internet service went out just before the zoom meeting and it caused quite a trouble

6

Elizabeth

Oct 14, 2023

·

Stayed 5 nights

Rooms could use a new revamp, old curtains and poor air circulation

6

Vanessa

Jan 5, 2025

·

Stayed 1 night

Very dull room, with old fashioned furnishings feeling more like 3 or 4 star. Hard bed, cold marble floor in bathroom (no underfloor heating) towels covered heated towel rail so essentially bathroom not heated. Couldn’t connect tv/device. On the plus side, fabulous breakfast.

4

Fengli

Sep 22, 2024

·

Stayed 2 nights

Facility is aged and drainage very easy to get clogged. When dialing front desk for service help, either no answer, or respond very slowly. It is very noisy even after midnight, loud music playing and yelling by guests.

10

Krista

May 28, 2024

·

Stayed 2 nights

Wonderful stay! Great location close to shopping, restaurants, and the underground. The staff was absolutely warm and welcoming. Room was big with adequate counter space . I can’t wait to go back!

6

David

Jun 3, 2024

·

Stayed 1 night

The rooms are clean and tidy, the hotel is lovely and the staff are very accommodating. However, with a 3pm check in, we didn't get a room until 4.30pm. The room (on the first floor) was incredible noisy all night, as the service road and delivery bays are directly underneath. We didn't sleep at all. Incredibly over priced, but then that's due to the location ! All in all not worth the money.

10

Dan

Jun 12, 2025

·

Stayed 1 night

The room was a bit small for the price, but very nice.

2

Lloyd

Jan 2, 2025

·

Stayed 2 nights

We booked the hotel 4 months in advance as we have a small child so we booked a 50m2 room upon arrival we was allocated a smaller room than we booked and paid for back in August the room had a service elevator taking up half of it making the whole experience not as we booked.

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Service

Staff are widely described as warm, attentive, and professional. However, recurring issues include long or disorganized check-ins, inconsistent follow-up, and limited service recovery in some cases.

Related guest reviews

10

said

May 29, 2025

·

Stayed 4 nights

Great location. Amazing service and helpful staff. The club lounge was a great addition to our trip. We will come back definitely next time we visit London

8

Antonia

May 21, 2024

·

Stayed 6 nights

Staff did follow up when there was an issue.

4

Simon

Feb 1, 2025

·

Stayed 1 night

We have stopped so many times, however recently things have been far less pleasurable. At Christmas, front of house service was poor. This time we were let down by a ‘policy’ (I quote the hotel) whereby if you have incurred cost over night in excess of your deposit you are barred from returning to your room when you temporarily leave the next morning for breakfast. We went for breakfast with our 5 week old baby and were locked out our room on return leaving us unable to access our child’s milk/bottles etc. Usually, you would expect a helpful response - a message on the tv perhaps asking to settle up the £99, or a nice call, however the exceptionally smug and unhelpful ‘front desk manager’ made sure his feelings were known. Having spent so much time here over the years, recent experiences with the front desk management have been poor. If you genuinely want a repeat business experience I would advise caution.

8

ferda

Nov 16, 2023

·

Stayed 4 nights

Overall, we had a fine stay. There were a few flaws. One is we were told at the checkin that they would call us when the room was ready, but they didn’t. Second, again at the checkin, we were not told that because we booked executive room, we could use the executive lounge for services like breakfast and afternoon services. Later we were credited to compensate the one day we missed these services. Other than these, the room was spacious, hotel was conveniently located, and team was generally friendly.

2

Lakshmi

Mar 31, 2025

·

Stayed 1 night

Very very bad customer service and zero service recovery. Won’t ever stay here again

6

Lakshmi

Mar 26, 2025

·

Stayed 5 nights

The booking and check in process were disappointing. Our fully paid for room was cancelled hours before we arrived and it took them close to 2 hours to give us a room - 2 hours after the check in time of 3 pm The TV and phone in the room didn’t work

10

Adam

Nov 17, 2025

·

Stayed 1 night

Clean room, great service all round. Especially Jacob at the JW steakhouse bar and Ellie checking out. Was able to check in early as well which was amazing!

10

jasvir

Jul 11, 2025

·

Stayed 4 nights

We had an issue on arrival but was taken care of by the floor manager Will in minutes and in a professional manner … excellent staff and amazing service highly recommend this property

10

Diana

Jul 4, 2025

·

Stayed 6 nights

Wonderful hotel! Very attentive staff that provide outstanding service. Can’t wait to come back

4

Atul

Jul 6, 2023

·

Stayed 5 nights

For a JW Marriot property, I expect very high quality given outrageous prices, but the JW in London seemed old out of date and it smelled bad. The room cleaning was limited to fresh towels no vac as far I could tell. I was told check-in was a 3PM but when I arrived at:4:30 I was told I had to wait two hours and that they would call me on my cell but no one called when the room was ready

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AI-generated summary based on recent guest reviews

Location

Mayfair location is central and convenient for shopping, restaurants, and transport. Occasional noise from nearby events or service roads affects some rooms.

Related guest reviews

10

Scott

Jun 23, 2023

·

Stayed 5 nights

Beautiful facility! Great location! Spectacular Staff!!! We’ll be back!!! ❤️

10

Michael

Jun 28, 2025

·

Stayed 1 night

Load music due to concert in Hyde Park till after 10pm were not warned about this when booking

10

Gregory

Apr 23, 2025

·

Stayed 3 nights

Location in Mayfair and great staff

10

Krista

May 28, 2024

·

Stayed 2 nights

Wonderful stay! Great location close to shopping, restaurants, and the underground. The staff was absolutely warm and welcoming. Room was big with adequate counter space . I can’t wait to go back!

10

Jorge

May 24, 2024

·

Stayed 3 nights

Great location

8

feroz

Nov 21, 2023

·

Stayed 1 night

CLOSE TO AMENINITIES AND RESTAURBNTS

10

Robert

Jan 14, 2024

·

Stayed 1 night

Met up with friends here for a night out. Lovely hotel in a great location. Been here a number of times now. Highly recommend

10

Michael

May 19, 2024

·

Stayed 2 nights

Great property in the heart of London. Close by to key sights and Michelin rated restaurants. The hotel itself is also top notch, starting with the Executive Lounge. Service was also great. Expensive relative to other options but if higher budget, it is worth the money for sure.

10

Rizwan

May 21, 2025

·

Stayed 6 nights

JW Marriott Grosvenor House London is located in central London with an excellent location. Both the hotel and the service were phenomenal.

10

Teguh

Sep 24, 2024

·

Stayed 4 nights

Good hotel on the skirt of Mayfair, require a bit of walking to the center of the action.

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AI-generated summary based on recent guest reviews

Dining

Breakfast and room service receive praise, and the JW Steakhouse bar gets mentions. Concerns include limited breakfast variety, poor in-room breakfast quality/value, unclear inclusions, and a reported mouse/rat sighting in dining areas.

Related guest reviews

6

Daniel

Sep 24, 2024

·

Stayed 1 night

The check in process took quite a while and the poor gentleman did not explain why. He just kept disappearing. Breakfast in the room was awful. There is no other way to describe it and we paid £100 for it on top of the £700 + room fee. The room is corporate comfortable, not particularly stylish for the 5 stars but also understand the conference facilities make it corporate The young lady that left the breakfast giggled as she was in the room walking away toward the door. It made us feel very uncomfortable. We would not stay here again. It was not worth the money and the service was poor. The hotel was convenient but given that the hotel awards were taking place you would have expected better management of hoteliers and restauranteurs. The lady checking us out was lovely and much more efficient and warm.

6

Redferd

Jan 25, 2024

·

Stayed 1 night

On arriving we were very impressed with the hotel, staff and room. However the experience in the restaurant was not as expected. There was a mouse in the restaurant and we did inform staff but were told that it hadn’t been in the kitchen but the staff were unaware of it being in the restaurant. There was an apology but no offer of of a drink or discount for helping them locate the mouse. Just being assured it had not been in the kitchen when we alerted them to it. Also the breakfast was not part of the room rate, even coffee and orange juice was lot included. This was not made clear, we liked the al cater menu and don’t mind paying for that but the continental and coffee, juice should have been included in room price. The executive lounge was very good and recommend that part. Overall for the price of the room I have had better experience and wouldn’t recommend.

10

jayne

Feb 9, 2024

·

Stayed 1 night

It was amazing as always ! I was asked before the trip if it was any celebration and said was for my 65th birthday. We were upgraded to a lovely suite and when returned later in the day found we had been gifted a lovely chocolate Grover dog shaped cake with a card wishing me a happy birthday. The executive room for breakfast as always was good and enjoyed a chilled evening with complimentary wine! Already planning when to return for our next trip

6

Vanessa

Jan 5, 2025

·

Stayed 1 night

Very dull room, with old fashioned furnishings feeling more like 3 or 4 star. Hard bed, cold marble floor in bathroom (no underfloor heating) towels covered heated towel rail so essentially bathroom not heated. Couldn’t connect tv/device. On the plus side, fabulous breakfast.

8

Ellin

Aug 9, 2023

·

Stayed 5 nights

Maitre’d in the restaurant lounge was spectacular. He accommodates every request. Very professional.

2

Daniel

Sep 27, 2025

·

Stayed 1 night

For one of Londons best hotels, they have a major rat problem. Attended an event in the huge hall downstairs, after dinner once the lights were on we saw at least a dozen rats running around darting under the tables where the table cloths meet the floor. I am glad we never saw them in the dark! I must add, I skipped breakfast!

10

Adam

Nov 17, 2025

·

Stayed 1 night

Clean room, great service all round. Especially Jacob at the JW steakhouse bar and Ellie checking out. Was able to check in early as well which was amazing!

8

Rose

Dec 18, 2024

·

Stayed 1 night

Loved the hotel. Breakfast wasn’t much choice though

10

justin

Jul 7, 2023

·

Stayed 1 night

Amazing stay at The Marriott, staff helpful and friendly, great location, excellent rooms and room service

10

Eugenio

Feb 25, 2024

·

Stayed 3 nights

Excellent staff, service, food and very comfortable.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$408
February	$436
March	$433
April	$501
May	$495
June	$680
July	$869
August	$628
September	$657
October	$653
November	$611
December	$749

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5 $785
6	7 $549	8 $549	9 $728	10 $2,146	11 $690	12 $1,866
13 $531	14 $713	15 $719	16 $725	17	18 $922	19 $2,333
20 $521	21 $721	22	23	24 $701	25 $508	26 $510
27 $521	28 $515	29 $543	30 $622

Su	Mo	Tu	We	Th	Fr	Sa
				1 $524	2 $725	3
4 $869	5 $725	6 $725	7 $725	8 $749	9 $852	10 $1,078
11 $1,163	12 $725	13 $725	14 $725	15 $725	16 $869	17 $870
18	19 $678	20 $678	21 $640	22 $678	23 $646	24 $646
25 $646	26 $1,907	27 $646	28 $646	29 $646	30 $678	31 $678

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Monthly average prices

About this property

Location

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

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FAQs about JW Marriott Grosvenor House London

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