Name: Crystal Inn Hotel & Suites - West Valley City
Address: 2254 West City Center, West Valley City, Utah, United States of America, West Valley City, Utah, US
Price range: US$15–US$165 per night
Rating: 8.75

What guests think

Across many reviews, Crystal Inn Hotel & Suites - West Valley City earns praise for clean, spacious rooms, a hot breakfast, and a convenient location near the Maverik Center with nearby dining and easy access to the airport and freeway.

Guests frequently compliment friendly, helpful staff, though a number reported rude interactions or check-in and housekeeping issues. Noise from neighboring rooms, occasional dated features or maintenance problems, and intermittent pool, hot tub, elevator, or limited shuttle hours are noted drawbacks. Overall, expect a clean, roomy, convenient stay with strong value and a few service or facility inconsistencies.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Indoor pool and hot tub are popular, and an airport shuttle is available with Lyft arranged when the van is unavailable. Some guests encountered pool or hot tub closures/low temperature, limited shuttle hours, and occasional elevator outages.

Related guest reviews

6

Karrie

23 Oct 2025

·

Stayed 2 nights

Everything was nice but the pool was closed real bummer since we got a room for 2 nights to swim. Lady at the front desk in the daytime seemed unbothered by our inconvenience.

6

Louis-Philippe

14 Nov 2024

·

Stayed 1 night

Property was ok, but selected them because they had a shuttle service to airport but was told that because they’re missing staff it doesn’t operate before 8am so I couldn’t use it.

10

Kudakwashe

16 Sept 2025

·

Stayed 5 nights

I enjoyed the pool and the hot tub everyday of my stay! The property was a 15 minute drive to the SLC Palace Convention where I had my conference meetings. The breakfast was great. Lots of variety for picky eaters. The food was also hot! The staff was kind! It does take a few minutes to get a hold of staff on the phone but once they are available they prompt and helpful. Also the transportation to and from the airport was excellent. When they did not have a driver available or the van was out on transport they made sure to accommodate and organize other transportation services to make sure you got to the airport on time. The maid staff were excellent and made sure to keep the rooms tidy and all supplies stocked. Overall the property was excellent. I would highly recommend the hotel.

6

Randy

5 Jun 2025

·

Stayed 1 night

Hot tub was broken :-(

6

Amber

29 Dec 2024

·

Stayed 1 night

Hot tub is very small and was bath tub temperature. Had adult guest in his underwear in the hot tub and pool. Very noisy upstairs guest it was like they were doing a remodel.

10

Heather

6 Aug 2025

·

Stayed 1 night

I've stayed at a few hotels, and have to say this place is very clean and pleasent, the staff is extremly nice and accommodating. The pool is a little small but was clean and comfortable with plenty of chairs to relax.

10

Nina J

26 Sept 2025

·

Stayed 1 night

Clean room, very comfortable bed, great breakfast with sausage, eggs, breakfast casserole, fruit etc. Nice pool and hot tub.

10

Catherine

10 Oct 2025

·

Stayed 1 night

Room was very clean. I got there early and they had a room made up within 30 minutes. Staff were all friendly and helpful. Pool and spa were clean and well stocked with towels.

10

Clair

20 Oct 2024

·

Stayed 1 night

Good room, only complaint was elevator was broken part of the stay, awesome breakfast.

8

Blake

4 Apr 2025

·

Stayed 1 night

It was a cheap, safe, clean place to stay. What I expected for the price. My only complaint was pool was advertised and was definitely not operational.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is a strong point across reviews, with many calling rooms and common areas very clean. A few guests reported issues such as hair on linens, musty or smoky odors, or pests.

Related guest reviews

10

Lydia

16 Nov 2025

·

Stayed 2 nights

Clean & quiet room. Friendly and helpful staff

8

Kelsey

4 Aug 2025

·

Stayed 2 nights

Friendly staff and quiet peaceful hotel. Unfortunately there were 2 cockroaches in my room.

4

Kevin

2 Aug 2025

·

Stayed 1 night

Not clean. Hair from different people on the bed sheets.The elevator was broken. This wasn't mentioned at check-in, and we had the top room. Breakfast had limited options.

2

FABIOLA

20 Nov 2025

·

Stayed 1 night

There were bugs in the room. We didn’t stay for the night and checked out. Will never stay there again

10

Virgil

19 Jul 2025

·

Stayed 2 nights

Very modern, clean and spacious. Excellent breakfast. Just off the exit. Really nice mellow location with many trees. Would give 6 stars, if I could.

10

Jeanie

28 Sept 2025

·

Stayed 1 night

Very clean hotel. Room beautiful and clean! They offered free parking for our car while we flew out of town for the week. Free airport shuttle. Wonderful staff and delicious breakfast!

10

Shauna

27 Oct 2025

·

Stayed 1 night

The room was clean and the beds were comfortable. I always enjoy my stay at the Crystal Inn.

10

James

12 Oct 2025

·

Stayed 1 night

Wonderful clean room, even corners and baseboards clean!!!!! No worn furniture or carpet. Very comfortable bed. Truly an excellent five star experience.

8

Joel

7 Oct 2025

·

Stayed 1 night

We were pleasantly surprised by this hotel. Very clean, quiet, comfy beds and large rooms. The staff was friendly. Would definitely stay here again.

10

Kelly

6 Aug 2025

·

Stayed 1 night

Very clean

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Rooms

Rooms are consistently described as spacious and comfortable, with some suites offering jetted tubs. Downsides include noise from adjacent or upper floors, soft or firm mattresses for some, and occasional maintenance or dated-feel issues with HVAC, fridges, or TVs.

Related guest reviews

10

randall

7 Oct 2025

·

Stayed 2 nights

Location location location. This place is basically in the Maverick Center parking lot. We saw a concert there and it was too easy to get to and from. The staff were very friendly and accommodating. Check In was easy. The room was nice, big, and had a comfy bed. Compared to other hotels in the area of the same caliber and price, this place would be hard to beat. My only complaint was the noise from the room above us and in the hallway, but the place was full of amped up concert goers, so I can't be too upset over it.

10

Dorothy

8 Sept 2025

·

Stayed 1 night

The property is in a quiet cul de sac with other hotels and restaurants. The suite was the largest one we've ever stayed in, attractive and well appointed. Staff very helpful and friendly. Definitely recommend.

10

Jason

25 Dec 2025

·

Stayed 3 nights

Nice chain style hotel with large comfortable rooms. Everything was clean and in good condition. Staff were very friendly and provided excellent service. Only drawback was the noise coming from the room above us and outside our door. It wasn’t terrible but noticeable. If noise bothers you, ask for a top floor room.

10

James

16 Sept 2025

·

Stayed 1 night

We were only here for one night, but this was a great place to stay. Clean, staff was friendly, and probably one of the best hotel breakfasts I've had (only missing waffles/pancakes/french toast but had everything else). The only complaints would be the mini-fridge was not cold and had no knob to adjust the temp, and the mattresses were too soft.

6

Michael

7 Sept 2025

·

Stayed 2 nights

Have stayed here a lot and loved it. This trip wasn’t the best. AC didn’t work and bed was rock solid

6

Brandy

10 Apr 2025

·

Stayed 2 nights

The walls are terribly thin, allowing you to hear everything going on outside your room!

8

Amanda

24 Feb 2025

·

Stayed 3 nights

While the hotel was clean, it was still outdated. The room I stayed in the knob to the fridge was broken making it difficult to turn on and adjust. The heater/cooler unit did not seem to function properly to the temp adjustments but it did work just took constant attention. The TV sound wasn’t loud, I had it turned up all the way just to hear at a normal level. The toilet ran several times an hour which was really annoying. The free breakfast was ok. The sausage patties were so incredibly overcooked. They offered iced coffee which I thought was really great but the cups were infant size and no ice made available. You had to clean your own table which was fine but had to scrape your food off the dish and then place it in the bin which was kind of awkward because no staff was there no signs telling you what to do. No signs posted anywhere for breakfast hours I had to search the website. The fire alarm randomly went off which was incredibly ear piercing and no one told us anything until I called the front desk to ask what noise that was. They charge you at check in a deposit for amenities and what not but when I went to purchase items like snacks from the small store I had to pay for it up front instead of an option to charge my room. Overall the stay was peaceful, we had no major issues everything was minor and we enjoyed our stay. I would stay there again.

10

MARK

4 Oct 2025

·

Stayed 1 night

It is as advertised. Nice place. The jetted tub in the king suite was awesome. There is no shortage of hot water. (Had to add cold so that we didn't become lobsters). Bed was comfortable. Breakfast was really good for a hotel breakfast. Hotel was quiet. Highly recommend.

10

Randy

14 Dec 2025

·

Stayed 2 nights

Rooms are very nice, it was large a just perfect for our stay. The staff was very friendly and attentive. One of the best things about the hotel was the breakfast. Hot and fresh and delicious both mornings. Will look to make this our stay when ever we come to SLC.

10

Terry

4 Nov 2025

·

Stayed 1 night

Absolutely fantastic stay! Loved the jet tub!

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Service

Many guests highlight friendly, accommodating service and quick help when issues arise. However, several reviews cite rude or unprofessional front desk interactions and occasional housekeeping missteps or missed requests.

Related guest reviews

6

Daniel

3 Oct 2025

·

Stayed 4 nights

The hotel is perfect, clean, quiet and affordable. Would i stay again? Yes. However front desk guy was very rude. I arrived late due to travel conditions, i called ahead and they told me it was ok. When i arrived at 2:30am the front desk person told me i had to wait 2 hours to check in something about a computer update. I ask the guy how is that possible if i paid for a room and i cant stay for the night. He literally told me if i dont like it i can go somewhere else or sleep in my car. And his coworker was laughing at me. Imagine, having paid for the night hoping to have a place to rest after 12 hour drive to be told go sleep in your car

4

Sarah

5 Aug 2025

·

Stayed 1 night

First impression was a very annoyed driver, which set the bar for every other staff encounter. The room itself was not well maintained. The bathrooms have seen far better days, the beds are very uncomfortable and the room fridge sounds like it wants to give up as it runs so loud at all times, its distracting. Overall, as a solo traveler, it was not welcoming for the two nights I was there.

10

Addison

23 May 2025

·

Stayed 1 night

The front desk service was great, a tasty breakfast provided, and clean rooms. What more could one ask for. All in all, a great stay for our family.

10

Malia

15 Sept 2025

·

Stayed 2 nights

My spouse and I travel for work and stay here weekly. Check in is always fast and easy. Staff is polite and helpful. Rooms are always clean, beds are comfy, hotel is pretty calm compared to surrounding properties. I would highly recommend staying here and paying a few extra dollars over other surrounding hotels.

10

Jean

21 Sept 2025

·

Stayed 1 night

The front desk staff was friendly. We were provided free Lyft pickup from the airport which is greatly appreciated.

6

Barry

18 Nov 2024

·

Stayed 2 nights

A decent place for the price. Two areas for improvement: Breakfast was very basic. Not many options. Coffee was flavorless brown water. Two service requests were ignored during my stay. Front desk staff needs training on professional image, remembering customer requests, and always looking happy, approachable, and friendly, I think all of these issues can be taken care of by secret shopping a Hampton Inn to see how professional hospitality is delivered.

10

Garland

21 Jun 2025

·

Stayed 3 nights

Overall we absolutely enjoyed our stay. The lack of quality support, softness of the bed was our greatest dislike. Staff was awesome and attentive to concerns, questions and very informative about the area. Breakfast options are wonderful and readily available during breakfast hours. We were fortunate to stay at this same Crystal Inn in October of '24 as well! Had an incredibly wonderful trip to SLC area and our stay was exceptional! Upon checking out and arriving at home later, I realized that I had inadvertently left a very important, much needed article in our room when we packed up to leave!!! Yikes!!! Placed a couple of calls over the next two days in hopes of recovering said article! Longer story made short, we were able to have the item found and immediately mailed to us at home!! Between the phone calls and actions taken by The Staff on Monday following the October mishap in packing, what could have potentially had a horrible ending ended with joy, relief and very happy Guests that obviously returned again!! Thank you greatly, Crystal Inn Hotel & Suites!!! Regards, Garland D Hill

2

teresa

16 Jul 2025

·

Stayed 1 night

We were not allowed to stay at the hotel, the lady at the front desk seemed bothered when we were checking in, she had her boyfriend with her, and we could tell we interrupted them. She actually let us check in but while we were loading our luggage on to the luggage cart her and her boyfriend came outside and said they reconized that smell and if we didnt share we couldn't stay. It was a rental car so my wife and i were nit familiar with the smell. But she then told us we needed to leave the property. I asked about the money she said shevwould talk to her manager. My brother is police officer in a nearby city we ended up going there for the night, he said the car smelled like fetanayl. We had no idea what it was. But it was a horrible experience.

8

Shasta

2 Oct 2025

·

Stayed 1 night

Front desk staff was wonderful. I felt that the inside of the hotel was much nicer than the appearance of the semi dated exterior. The room was very clean besides the full length mirror which I'm sure was just an oversight. We had the do not disturb sign on the door but staff knocked and walked in to clean although it was 1.5 hrs before check out. Overall it was a great stay!

10

Christa

18 Aug 2025

·

Stayed 1 night

We had a problem with the television and they came immediately and got it working. They were prompt and very friendly.

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AI-generated summary based on recent guest reviews

Location

Excellent for events at the Maverik Center, with many dining options within walking distance and quick access to I-215 and the airport. Several guests also noted a quiet setting convenient for getting around the Salt Lake area.

Related guest reviews

10

randall

7 Oct 2025

·

Stayed 2 nights

Location location location. This place is basically in the Maverick Center parking lot. We saw a concert there and it was too easy to get to and from. The staff were very friendly and accommodating. Check In was easy. The room was nice, big, and had a comfy bed. Compared to other hotels in the area of the same caliber and price, this place would be hard to beat. My only complaint was the noise from the room above us and in the hallway, but the place was full of amped up concert goers, so I can't be too upset over it.

10

Nga

2 Aug 2025

·

Stayed 1 night

Spacious and clean room. Convenient location to eateries. Close to airport and freeway.

10

Troy

14 Aug 2025

·

Stayed 2 nights

It was a great location bevause we came for a concert a smthe Maverick Center.

8

Xiaojin

16 Aug 2025

·

Stayed 1 night

Close to several restaurants.

10

Slate

24 Sept 2025

·

Stayed 2 nights

Very clean! Friendly staff, great easy access to the property and from the property to other businesses and destinations, within walking distance to multiple restaurants/food options, the complimentary breakfast is a full buffet of excellent food with lots of options. Room was very spacious. Definitely on list to stay again and recommend to others. Very impressed for the price.

10

Heather

24 Feb 2025

·

Stayed 1 night

Very grateful for the shuttle from the airport, not many hotels offer this outside of the vicinity of the airport itself. Staff was friendly and helpful with recommendations. The hotel was quiet, and I had a nice stay. The room was clean and roomy. I would choose to stay here again. The location was off of 215 and there wasn't any traffic noise. It's an easy access to get to various areas of Salt Lake.

8

Shannon

5 Aug 2025

·

Stayed 1 night

Super convenient, easily walkable to the Maverick Center

10

Phillipa

16 Sept 2025

·

Stayed 2 nights

What a lovely place to stay. The staff were lovely, the room was great. It was a short walk to restaurants and the TRAX tram station. The hotel had a very cheap laundry. Close to the motorway. Highly recommend

8

Elizabeth

30 Nov 2025

·

Stayed 2 nights

Would stay here again - nice room, comfortable bed, easy check in and out. Good location, close to the airport and downtown SLC. Good value for the price!

10

Jendaya

12 Sept 2025

·

Stayed 1 night

Great location. Walking distance to the Maverik Center

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AI-generated summary based on recent guest reviews

Dining

Breakfast draws frequent praise for variety and quality, with real plates and hot items; many call it among the best for the price. Some guests mentioned inconsistencies like watered-down juices or overcooked or stale items.

Related guest reviews

10

Robert

7 Aug 2025

·

Stayed 1 night

This small chain isn’t fancy, but it is clean and updated, and they do so many things so well. Great breakfast options! Warm, well-maintained swimming pool! Friendly welcome at check-in. Thank you!

10

Russell

1 Dec 2025

·

Stayed 1 night

Very nice staff. Great breakfast.

10

Layne

22 Sept 2025

·

Stayed 1 night

Everything about this place was excellent! The room was great, huge and clean. The breakfast was the best one we have ever had at a hotel. Definitely using this property again!

10

Patricia

13 Jan 2025

·

Stayed 1 night

The juices at breakfast were watered down and NOT drinkable. Others complained and were told there was nothing they could do.

10

Jeanie

28 Sept 2025

·

Stayed 1 night

Very clean hotel. Room beautiful and clean! They offered free parking for our car while we flew out of town for the week. Free airport shuttle. Wonderful staff and delicious breakfast!

10

Nina J

26 Sept 2025

·

Stayed 1 night

Clean room, very comfortable bed, great breakfast with sausage, eggs, breakfast casserole, fruit etc. Nice pool and hot tub.

10

Harold

21 Jan 2025

·

Stayed 1 night

Great breakfast was the highlight of the stay.

10

Pamela

10 Oct 2025

·

Stayed 1 night

Wonderful place to stay and a good location to nearby businesses. Breakfast was a pleasant surprise with burritos and fresh fruit. All was tasty.

8

Rusty

9 Mar 2025

·

Stayed 1 night

Breakfast was horrible. I think they just reheated the breakfast from the day before. I got to breakfast midway through the breakfast hours and everything was old, hard and crusty. We didn’t even eat. I had to cut the scrambled eggs with a knife. Come on, do better!

10

Randy

14 Dec 2025

·

Stayed 2 nights

Rooms are very nice, it was large a just perfect for our stay. The staff was very friendly and attentive. One of the best things about the hotel was the breakfast. Hot and fresh and delicious both mornings. Will look to make this our stay when ever we come to SLC.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$95
February	US$103
March	US$122
April	US$126
May	US$128
June	US$118
July	US$117
August	US$110
September	US$115
October	US$112
November	US$104
December	US$91

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $165	17 $145	18 $148	19 $138
20 $123	21 $146	22 $15	23 $136	24 $139	25 $152	26 $139
27 $115	28 $130	29 $136	30 $139

Su	Mo	Tu	We	Th	Fr	Sa
				1 $123	2 $113	3 $100
4 $113	5 $113	6 $113	7 $123	8 $113	9 $113	10 $123
11 $113	12 $113	13 $113	14 $113	15 $112	16 $154	17 $146
18 $113	19 $112	20 $113	21 $113	22 $113	23 $113	24 $113
25 $113	26 $113	27 $113	28 $113	29 $113	30 $113	31 $113

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Monthly average prices

About this property

Location

Room options

Executive Suite, 1 King Bed with Sofa Bed, Jetted Tub

Standard Room, 1 King Bed with Sofa Bed

Standard Room, 2 Queen Beds

Guest reviews

Fabulous

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Crystal Inn Hotel & Suites - West Valley City

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Prices for upcoming dates