Name: Premier Inn London Docklands - Excel
Address: Excel East, Custom House, London, England, United Kingdom, London, England, United Kingdom
Rating: 8.18

Guest reviews

8.2

Very good

Based on 2,101 verified reviews

Facilities

6.3

Cleanliness

7.3

Rooms

9

Service

7.2

Location

9

Dining

9

Who stays here?

Business

25%

Couple

24%

Family

35%

Group

10%

Solo

4%

6

Andres

Nov 17, 2025

·

Stayed 5 nights

Yes, room was clean and comfortable, the staff was courteous.

2

Robert

Oct 21, 2025

·

Stayed 1 night

Property run down and room smelled very bad (think spoiled milk, wet socks and pee). Didn’t stay, walked across the street and stayed at the Doubletree for £20 more and included breakfast.

6

Svend Aage

Jul 9, 2025

·

Stayed 3 nights

It's an ok hotel if you are visiting Excel for an event but the hotel needs a make over and especially the public area is worn down. My room was ok and the restaurant was ok too. There is nothing else in the area so I recommend Excel north where there are more restaurants.

2

Fabiola

Dec 30, 2025

·

Stayed 3 nights

No hay nadie que te reciba en recepción, intentamos hacer check in en las maquinas pero no aceptaba nuestros datos, marcamos el número de asistencia y más tarde salio una señora muy grosera que nos ignoró y atendió a otra familia que iba llegando, después tuvimos que pedirle ayuda, y solo así nos entregó las tarjetas, sin ninguna instrucción ni nada. La habitación nunca la limpiaron!! La verdad eso fue muy recepcionante porque no hay ni con quien quejarse de estos temas en el hotel

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8

Anca Elena

Nov 24, 2025

·

Stayed 2 nights

Das Personal war sehr zuvorkommend, das Zimmer sauber, aber das Kanal war verstopft und beim Duschen ist immer ein Kanalgeruch da gewesen und auch Wasser in der Badewanne gebliebenen. Aber halb so schlimm. Ich würde trotzdem wieder dort übernachten.

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Excel East, Custom House, London, England, United Kingdom

Location

With a stay at Premier Inn London Docklands - Excel in London (Docklands), you'll be within a 15-minute drive of ExCeL Exhibition Centre and The Arena. This hotel is 6.9 mi (11 km) from Tower of London and 6.9 mi (11.1 km) from Tower Bridge.

ExCeL Exhibition Centre(0.3 miles)

The Arena(2.4 miles)

ABBA Arena(5.3 miles)

Greenwich Park(5.5 miles)

London Stadium(5.7 miles)

Queen Elizabeth Olympic Park(5.7 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 00:00

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Free self-parking is available on-site, but it is limited and uncovered.

A buffet breakfast is available for a fee of approximately GBP 12.99 per person.

Check-in is from 15:00, and check-out is until 12:00. Early or late check-in/check-out may be available upon request, but additional charges may apply.

The hotel offers wheelchair-accessible facilities including a registration desk, public washroom, lounge, and on-site restaurant. There is also elevator access and handrails in hallways and stairways.

The hotel is located in Docklands, approximately 0.6 km from ExCeL Exhibition Centre and about 2.6 km from London City Airport. Other nearby attractions include The Arena (3.8 km) and Tower of London (11 km).

Children are welcome at the hotel, and kids can stay for free up to a minimum age of 16.

Premier Inn London Docklands - Excel

Amenities

Property description

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