Name: Park Plaza County Hall London
Address: 1 Addington Street, Waterloo, London, England, United Kingdom, London, England, GB
Price range: $189–$679 per night
Rating: 8.72

What guests think

At Park Plaza County Hall London, travellers consistently praise the central, walkable location near the London Eye and Waterloo, friendly staff who often go the extra mile for families, and spacious rooms—many with kitchenettes and memorable city views.

Breakfast is widely liked, though it can be crowded or feel pricey. Downsides that recur across reviews include patchy housekeeping and wear in bathrooms and furnishings, occasional room readiness delays, and slow or busy lifts. A few guests also report disappointing views or awkward taxi or ride-share pickup. Overall, expect a convenient base with roomy layouts, but check room type and manage expectations on maintenance.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Gym and sauna receive good feedback, but lifts are often slow or busy and the spa service is no longer available. Parking nearby can be expensive.

Related guest reviews

4

Heidi

Dec 12, 2024

·

Stayed 6 nights

15 minute plus check in process way too long at 10pm after full days of travel. Restaurant closes too early at 10pm range. Gym sorely lacking quality equipment with two bikes broken. One fixed after talking several times to management. Rooms could use new coast of paint and are dated. Bathrooms of good quality. Overall, for $6k for two rooms for 6 nights, would seek other accommodations. JBR

10

Joanna

Sep 11, 2025

·

Stayed 1 night

Lovely hotel, incredibly comfortable bed. Much appreciated the upgrade. Only issue was limescale on bathroom taps. I broke it off with my nails it was so encrusted, just to get water to flow out of the bath tap, but after that it was great! Lots of space, and the gym was good too. M&S close by so I could buy supper and breakfast, but lots of restaurants and bars close by if I didn't feel like cooking (I had a kitchenette in my room).

10

MANUELLA

May 8, 2025

·

Stayed 1 night

The only problem the elevator did not arrive walked 2 flights with luggage

10

Marisan Makabenta

Nov 13, 2024

·

Stayed 5 nights

We are very happy we stayed at this hotel. No wonder uber drivers compliment us as to where we are staying for our vacation but the only dilemma is whenever we take the uber we have to cross the street due to the hotel location is opposite direction so we get picked up at the park plaza hotel. But almost all the tourist spot is walkable from the hotel, convenient store, starbucks & train station. We celebrated our daughter’s bday & had dinner at the restaurant, i want to thank our Kababayan “Jeffrey” and the rest of the staff & chef who went out of their way for some of the menu items (My father in-law was cold and asking for a soup, and my 8 y/o daughter who eats plain chicken wings) that is not available at the time but was able to serve it to us. Jeffrey is very attentive to all of the customers not just to us, He is friendly and very professional. I definitely recommend this place with clean & spacious room, gym is nice with sauna & steam rm. is a plus, me and my husband enjoyed it. We will booked in their hotels on our next vacation trip.

6

Jeremy Allen

Jan 6, 2025

·

Stayed 2 nights

Parking rental car behind hotel was 50 a night, plus congestion fee of 15 is outrageous for 130 for 2 nights stay. Room says it sleeps 4 but only has one bed and a pull out bed. Very uncomfortable and noisy. That being said staff was good and view from 13th floor looking at Big Ben and London Eye were top notch.

8

Michael

Sep 3, 2025

·

Stayed 1 night

While the hotel was very good, and the staff exce, there were a few issues. The water system seemed to have a life of its own making interesting noises. The housekeeping staff appeared to not be fully informed on when guests were checking out and who requested services, and the elevators are small and slow.

10

Johan

Sep 17, 2024

·

Stayed 2 nights

Been at this hotel 3 times already, love the service, only negative was the spa service was not avaiable anymore, will still stay there again

8

Marco

Dec 20, 2024

·

Stayed 3 nights

Staff were very friendly, breakfast was nice. Failed to clean our room for 3 nights - I didn't opt out of cleaning. Our son's bed wasn't made on arrival. Staff member came to our room, brought sheets and told us we had to do the bed ourselves, as they weren't allowed to be inside the room with guests present. Mentioned we were just about to leave, to no effect. It was a "fun" moment to be on holiday and be treated to this. Elevators get insanely busy around peak times (breakfast). These downsides didn't affect the overall experience, which was positive.

8

Lindsay

Sep 2, 2024

·

Stayed 3 nights

The property was quiet, safe and staff was very friendly. Overall a very comfortable stay. My only criticisms are: The scent in the entrance smells like a very strong and overwhelming cologne. It was terrible! And elevators were very slow.

10

Chris

Jan 22, 2025

·

Stayed 3 nights

Great place next to everything! Waterloo is around the corner. The gym and sauna were great.

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Cleanliness

Many guests report clean rooms and public areas, but recurring feedback notes moldy or worn bathrooms and inconsistent housekeeping.

Related guest reviews

4

Hisham

May 31, 2025

·

Stayed 3 nights

Good location, family friendly. Not clean, we found a cockroach in the room. We told the reception when we saw it, they proposed to change the room but we were leaving the next day.

10

Christine

Oct 2, 2025

·

Stayed 1 night

We had an amazing stay! Our room was clean, spacious and we had a great view of the eye. The location is very convenient to a lot of major attractions in London. We also ate breakfast at the restaurant-food was good and service was great! Highly recommend this hotel!

10

Feng

Aug 13, 2025

·

Stayed 6 nights

Centrally located, easy walks to some major attractions. We liked the room size, the cleanliness and the overall condition of the hotel room. The windows insulate the room well from any street noise.

6

Jesse

Apr 15, 2025

·

Stayed 4 nights

The bathroom in our room was pretty dirty. Mold under the lip of the bathtub, dirt and grime in all the corners. The room itself was clean. The extra bedding had some stains on the comforter. The staff was very nice and it’s in a good area

8

Birgit

May 28, 2025

·

Stayed 7 nights

The hotel is in a very convenient location and in walkable proximity to waterloo station ; the London eye and Westminster. The breakfast buffet is great with plenty of variety. The staff is very helpful and friendly. However I feel the rooms might need a refresh. Our bathroom had a leak in cealing and had an obvious mold smell. The manager immediately gave us a different room. However that bathroom had black mold in shower and needs a refresh

4

Konner

Oct 19, 2024

·

Stayed 3 nights

The hotel staff was great. But the hotel room was dirty. The expresso mugs were used, mold growing in the shower, blood on a towel and every time we asked if they would clean our room they would only bring towels in so by the end of a 2 night stay we ended with probably 8 towels but nothing else was cleaned.

10

Adrian

Aug 1, 2025

·

Stayed 6 nights

Great location and 5 min walk to Waterloo station, clean rooms, friendly staff

10

Pamela

Jul 15, 2025

·

Stayed 2 nights

nice location and very clean

10

Thomas

Oct 7, 2024

·

Stayed 4 nights

Amazing location, good breakfast and compliments to the cleaning staff, they always left the room immaculate. All was positive, to make it even better I would suggest to give some maintenance to the room, maybe a fresh coat of paint ;)

2

Erin

Nov 26, 2025

·

Stayed 1 night

Bathroom paint was peeling and falling off. There was what looked to be blood on the curtain. Wardrobe handles were sticky. Showerhead was filthy. Bed was comfy.

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Rooms

Many rooms are spacious with kitchenettes, strong soundproofing, and standout London Eye/Big Ben views. Others are smaller or face internal atriums, with dated décor and occasional noise near the lifts; sofa beds can be uncomfortable.

Related guest reviews

10

Janet

Nov 24, 2025

·

Stayed 3 nights

Absolutely faultless. Huge room, clean, comfortable with excellent facilities and a view I definitely wasn’t expecting. Staff were a real tribute to the brand and the hotel is in an outstanding location. I will definitely be staying again. Great idea to offer an incentive for declining housekeeping. Well done for that .

10

Feng

Aug 13, 2025

·

Stayed 6 nights

Centrally located, easy walks to some major attractions. We liked the room size, the cleanliness and the overall condition of the hotel room. The windows insulate the room well from any street noise.

6

Scott

Feb 16, 2025

·

Stayed 1 night

Hotel was good with a lovely clean room and very friendly staff. Unfortunately we were right next to the lifts which made a banging sound all night like a door was being slammed every 10 minutes.

10

nina

Oct 5, 2025

·

Stayed 3 nights

Situated right behind the London Eye this is a confortable hotel with good size rooms (we even had a kitchenette and living room). View of Shard and of Waterloo tracks. Couldn’t hear neighbors or any other noises. G would come again.

8

Mette

Oct 21, 2024

·

Stayed 4 nights

Everything but the hotel room was good. The window was inside the hotel, so you could not see the outside - e.g how the weather was

8

Debra A

Oct 9, 2024

·

Stayed 5 nights

The room was small but clean but didn’t have any view. Looked out to rooms across an atrium.

6

Nicholas

May 20, 2025

·

Stayed 3 nights

Stayed in a superior studio room with a decent view of the London eye, great location for tubes and Westminster area, the room was spacious enough, much of the furniture was dated and tired which made it feel unclean when it wasn’t, the shower hose constantly leaked, the bed was super comfortable and the hotel was quiet at night , staff polite and professional.

8

Natalie

Aug 2, 2025

·

Stayed 5 nights

The sofa bed was super uncomfortable! And the bedroom was small

10

Dennis

Jun 17, 2025

·

Stayed 5 nights

Comfortable bedroom with additional small living room and kitchenette. Room with the interesting eastern view of the Shard and Waterloo station.(optional) Breakfast was very good, all areas covered. Excellent location to Westminister bridge and the Waterloo train and underground. Staff very professional, helpful, and friendly. Would definitely stay here again.

10

Jill

Nov 10, 2025

·

Stayed 2 nights

Friendly staff, large room with a view of Big Ben and London Eye which was amazing.

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Service

Service is widely praised as friendly and proactive, with frequent upgrades and thoughtful touches for families. Some guests, however, reported slow check-in or unhelpful responses to problems.

Related guest reviews

10

Sally

Jun 25, 2025

·

Stayed 2 nights

We had a wonderful room, with exceptional service from everyone starting at the reception desk, the concierge, and room service staff. The hotel is within walking distance of so much of the things we wanted to see and do. The concierge was especially helpful in getting tickets, and arranging a cab when it was time to leave. Everything was so clean and comfortable!

10

Thomas

Jun 14, 2025

·

Stayed 1 night

Staff were outstanding and friendly. Gave us complimentqry bottle of wine. Upgraded room on them. Outstanding service.

10

Joanne

Jun 9, 2025

·

Stayed 1 night

The staff at the Park Plaza County Hotel including Danny, Oscar and Natalia were incredible, they upgraded our room free of charge as it was our anniversary, gave us free prosecco and macaroons etc. We had one hell of a view of the London Eye! As our 10th wedding anniversary they really made us feel important and well looked after! Danny even flagged down taxis for us and gave us an umberella when it was raining heavily. We were really treated like royalty thankyou so much! Also the breakfast was lovely! Wonderful atmosphere the fish was also delicious! Great cooked breakfast! Everything was stocked up and well cooked! Would recommend to everyone!!!

4

Kristen

Aug 9, 2025

·

Stayed 6 nights

The check in process could definitely be improved. I recogize the hotel is busy; however, we arrived about 1:30 and left our bags. We returned at bit after 3:00 when our room was to be ready. It was disappointing that we had to wait until 30+ minutes for the room to be inspected and released. Even after the inspection, we didn't have enough bedding and towels for 4 people, even though our reservation specified 4 people and we confirmed the number when we arrived. They did provide it but we had to call and request. Other than that, we were pleased with the hotel and staff.

2

helga

Jul 10, 2025

·

Stayed 4 nights

Terrible service by staff. Better to stay across at park plaza Westminster

2

Solange

Jan 25, 2025

·

Stayed 4 nights

To begin with, upon our stay we chose the eco friendly plan and we were told the housekeeper would only come once in our entire stay. Adding to this, we experienced TV issues for two days, and were told we would be compensated for our troubles with a voucher for breakfast every night at the hotel, with a worth of around $50. We told him we don’t normally eat breakfast, and asked for a food voucher for anytime instead. We did not receive the vouchers we expected, given we were told we would receive 50$ worth and only received 10$. And adding insult to injury, when we went to complain at the front desk about the housekeeping not being done once in our stay, we were not compensated and the manager was THE LEAST helpful. Overall, very little commitment from the staff to give guests a nice experience, promised things they later do not fulfill, and clean their hands of any issues with guests by doing absolutely nothing.

10

David Bunch

Oct 13, 2025

·

Stayed 7 nights

Every single staff member on every shift was professional, friendly, helpful, and went out of their way to ensure that I would have a great trip.

10

David

May 29, 2025

·

Stayed 3 nights

From check-in to check-out, this was a truly seamless experience. The team at reception were fantastic—engaging with our kids and making them feel genuinely special. Our room was ready ahead of schedule, which was a welcome bonus. The location is excellent—just a couple of minutes’ walk from the London Eye, which made for a fun surprise on arrival. As with most of central London, public transport links were straightforward and convenient. The room was exactly as expected, with a fold-out bed already set up for the kids. Everything was clean, tidy, and in good working order. We hadn’t booked breakfast in advance as the standard rate was absurd, but once on-site we were offered it at £20 per adult per day with kids included for free. At that price, it was worth it—breakfast was decent quality and did the job. The shower deserves a special mention—hot, powerful, and stocked with products that actually smelled nice (a rarity in hotels!). Despite overlooking Waterloo station, the room was completely silent. Would happily stay again.

10

Shadiya

Oct 29, 2025

·

Stayed 2 nights

Brilliant staff, lovely well kept hotel and very close to everything you need.

2

Asif

May 1, 2025

·

Stayed 3 nights

The Park Plaza County Hall boasts a convenient location near the London Eye, Westminster, and Waterloo Station, ideal for sightseeing. However, its 4-star billing is grossly misleading—our experience was 2.5–3-star at best due to severe maintenance and service failures. On our final morning, a neglected plumbing issue caused the toilet to overflow, flooding our bathroom with fecal matter and wastewater. This was a disgusting and traumatic health hazard for my family, especially my three children (aged 8, 14, and 16), ruining our first UK trip. The hotel offered no assistance during this crisis. Staff were indifferent, with the checkout attendant dismissively saying, “OK, have a good day,” despite our distress. We had to scramble to move belongings to our second rented room, without which we would have missed our train out of London. This forced us to skip our planned family breakfast. Other issues included missing hand soap, stained linens, and a gurgling toilet throughout our stay, pointing to systemic neglect. With London’s excellent transport options, invest in a hotel where management prioritizes maintenance and shows empathy for guests. This was a costly disappointment we’ll never forget for the wrong reasons.

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Location

Outstanding, walkable base by the London Eye and Waterloo with easy transport links. A few note taxi or ride-share pickup can be awkward due to local road layout.

Related guest reviews

10

Wing Nam

Jan 2, 2025

·

Stayed 8 nights

We spent our Christmas and New year in this hotel. Staff are very helpful and friendly, message them online for our needs and we’re responded quickly. Walkable distance to London Eye, Big Ben, waterloo train station and tube, super convenient location. Will definitely book again next time when we visit London!

10

Kenny

May 6, 2025

·

Stayed 1 night

Great service, good rooms, amazing location. A lot of traffic around though.

10

GABRIELA BEDOLLA

May 15, 2025

·

Stayed 2 nights

We love our time there, the hotel is nice and the most valuable thing is that is really close to the London eye, the Big Ben, etc.

10

Sylvia

Jul 25, 2025

·

Stayed 3 nights

The location is great-a block from the London Eye and across the river from Westminster Abby,. Many shops and restaurants close by. Easy check in and out. Staff is very helpful.

8

William

Aug 21, 2024

·

Stayed 2 nights

Not great for the price. Also, taxi and Uber service was challenging due to not having a place for pick up. You have to walk across a busy road to the other Park Plaza for taxis and rides.

10

Marisan Makabenta

Nov 13, 2024

·

Stayed 5 nights

We are very happy we stayed at this hotel. No wonder uber drivers compliment us as to where we are staying for our vacation but the only dilemma is whenever we take the uber we have to cross the street due to the hotel location is opposite direction so we get picked up at the park plaza hotel. But almost all the tourist spot is walkable from the hotel, convenient store, starbucks & train station. We celebrated our daughter’s bday & had dinner at the restaurant, i want to thank our Kababayan “Jeffrey” and the rest of the staff & chef who went out of their way for some of the menu items (My father in-law was cold and asking for a soup, and my 8 y/o daughter who eats plain chicken wings) that is not available at the time but was able to serve it to us. Jeffrey is very attentive to all of the customers not just to us, He is friendly and very professional. I definitely recommend this place with clean & spacious room, gym is nice with sauna & steam rm. is a plus, me and my husband enjoyed it. We will booked in their hotels on our next vacation trip.

10

Payman

Nov 19, 2025

·

Stayed 6 nights

The location was very convenient to walk everywhere and also to get to London Excel by trains

10

Hiep

Jun 22, 2025

·

Stayed 4 nights

Excellent location

10

Andrew

Mar 17, 2025

·

Stayed 9 nights

Great location in Central London, accessible to Waterloo station and the underground. Highly recommend!

10

Maria

Aug 31, 2025

·

Stayed 8 nights

The location is excellent—perfect for walking around and very convenient to the train station. It’s a great place to stay.

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Dining

Breakfast is popular and varied, though peak times can be crowded and pricing feels high. Restaurant and bar are generally fine, with occasional comments about limited dietary labelling or early closing.

Related guest reviews

10

Linda

Jul 26, 2025

·

Stayed 4 nights

Hi, Everything was very nice overall, and I truly appreciated the hospitality. However, I did notice that the gluten-free options at breakfast were quite limited. Additionally, there were no clear labels indicating which products were lactose-free or gluten free. As dietary needs like gluten and lactose intolerance are not uncommon, it would be wonderful to see a wider variety of gluten-free and lactose-free options, clearly marked, in the future. Thank you again for the otherwise pleasant experience!

10

Laurance

Nov 26, 2025

·

Stayed 2 nights

Great rooms, great staff, great breakfast!

8

David

Jun 16, 2025

·

Stayed 3 nights

Too crowded when having breakfast

10

Kjell

Oct 29, 2024

·

Stayed 4 nights

Fantastic location, can't really get any better. Rooms here are still some of the best at hotels we've stayed at, with a lot of space for the whole family. Great breakfast selection, lovely staff and so on. We keep coming back and will do so in the future as well!

10

Nena

Jul 29, 2025

·

Stayed 1 night

It was great overall but the tv didn’t work and the breakfast ended early for travelers like us!

10

Paulina

Jul 31, 2025

·

Stayed 1 night

Amazing hotel, really friendly staff, very yummy breakfast! Clean, quiet and in a great area to explore London!

10

Gemma Aranzazu

Oct 17, 2024

·

Stayed 5 nights

The staff is very helpful. The location is excellent, 3 minute walk to the tub and bus stop. The room was great and the breakfast had so many different options.

10

Donna

Mar 18, 2025

·

Stayed 6 nights

Can't beat the location. The property was very well maintained. The front desk personnel were quite nice, but could be a bit more knowledgable about local area services/amenities and London locations and attractions. Breakfast was excellent. Other in- house dining was just OK. We had a great time.

8

Ingrid

Jun 15, 2025

·

Stayed 3 nights

Great location. Excellent breakfast, although a bit crowded.

10

Matthew

Nov 1, 2025

·

Stayed 1 night

Excellent room and breakfast great staff

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Month	Average price
January	$207
February	$208
March	$229
April	$276
May	$306
June	$365
July	$380
August	$268
September	$340
October	$326
November	$295
December	$315

Su	Mo	Tu	We	Th	Fr	Sa
				1 $364	2 $292	3 $307
4 $189	5 $299	6 $434	7 $366	8 $679	9 $280	10 $309
11 $217	12 $383	13 $366	14 $366	15 $280	16 $246	17 $286
18 $200	19 $292	20 $354	21 $366	22 $280	23 $246	24 $263
25 $229	26 $223	27 $291	28 $274	29 $235	30 $235	31 $263

Park Plaza County Hall London

Prices for Park Plaza County Hall London

Monthly average prices

About this property

Location

Room options

Executive Room, 1 Double Bed, City View (Studio)

Superior Room, 1 Double Bed

Junior Suite, 1 Double Bed (London Eye View)

Executive Studio (London Eye View)

Penthouse, 1 Bedroom

Junior Suite (1 Double)

Studio, 1 Double Bed (Room)

Superior Room, 2 Twin Beds

Superior Room, 1 Double Bed (London Eye View)

Guest reviews of Park Plaza County Hall London

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Park Plaza County Hall London

Considering this hotel for your London trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $510
20 $225	21	22	23	24 $382	25 $272	26 $422
27 $217	28 $455	29 $510	30 $522