Name: avid hotels - Lancaster by IHG
Address: 2151 Lincoln Highway East, Lancaster, Pennsylvania, United States of America, Lancaster, Pennsylvania, US
Price range: US$79–US$355 per night
Rating: 8.93

What guests think

At avid hotels - Lancaster by IHG, travelers highlight a convenient location near attractions, friendly staff, modern minimalist rooms, and generally clean spaces, while recurring drawbacks include compact rooms, noticeable road and HVAC noise, and inconsistent breakfast quality and restocking.

Guests like the 24/7 coffee/tea station, indoor saltwater pool, and a decent fitness room, though the pool is small and Wi‑Fi occasionally goes down. Many reviews praise comfortable beds and blackout shades, but rooms lack storage and often no in‑room microwave (available in the lobby). Feedback on cleanliness ranges from spotless stays to issues with stained linens, hair in bathrooms, dust, and occasional bugs. Expect a modern, budget‑friendly base with comfort and convenience alongside a few compromises.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests mention a 24/7 coffee/tea station, an indoor saltwater pool, a decent fitness room, ample parking, and EV chargers; some note the pool is small/cold and Wi‑Fi outages at times.

Related guest reviews

6

Bryttany

8 Mar 2025

·

Stayed 1 night

First room we had the air conditioning wasn't blowing cool. Had to get re- assigned a new room. Definitely more outdated rooms the higher you go up on hotel floors. Disappointed the hot tub was drained and the fitness center only had one set of dumbbells.

8

Katie

22 Jun 2025

·

Stayed 1 night

The included breakfast was just enough variety for myself and daughter to enjoy. Easy to access from main road. Polite staff and willing to help get us checked in early. Pool was nice but very tiny so once 6 people are in it, it feels vert overcrowded. Really just a pool for a quick dip not necessarily kids to play in.

10

Michelle

30 Dec 2024

·

Stayed 2 nights

We always try to stay at the Avid when we go to Lancaster. The location is great, the place is always clean, and the staff is always friendly. They offer free breakfast, free parking, and 24/7 complimentary coffee, tea, and hot chocolate. 24 hour fitness room, and an indoor pool just round out the great amenities.

10

Chelsea

11 Aug 2024

·

Stayed 1 night

We booked a hotel in mechanicsburg and they had no water so we found this hotel and I couldn’t be happier! The beds were so comfy, the free breakfast was great, my daughters loved the salt water heated pool! There was so many shopping centers and food close by

4

Andre

27 Feb 2023

·

Stayed 2 nights

I choose this hotel 'cause I thought it was new (1-2 years), but apparently is not that new, or it doesn't fels like new. Staff is not friendly, internet was down for day and a half (no one cares), breakfast was very limited

10

Abby

5 Aug 2025

·

Stayed 1 night

Staff was amazing, hotel was very nice, 24/7 complimentary coffee and oatmeal. Nice pool, amazing gym, very good amount of parking! Hotel was clean and quiet!

10

Dalasia

7 Aug 2025

·

Stayed 2 nights

Definitely my favorite hotel to stay at now. Extremely clean, courteous staff, beautiful view of the countryside and a saltwater pool! Me and my wife have our new favorite place to get away

10

Chris

9 Sept 2023

·

Stayed 3 nights

The car charging is great plus the place is good!

10

Margaret

6 Mar 2025

·

Stayed 4 nights

Nice modern clean hotel. Good breakfast. Great and clean workout room. Would recommend.

10

Thomas

16 Aug 2023

·

Stayed 1 night

EV Charging. Salt water pool. Friendliness of the staff and overall cleanliness of the hotel. Would stay again!

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Cleanliness

Cleanliness feedback is mixed: many found rooms and common areas very clean, while others reported stained or unwashed linens, hair and grime in bathrooms, dust buildup, and occasional bugs.

Related guest reviews

6

Emma

21 Jul 2025

·

Stayed 1 night

I checked into a double bed room and the staff was very friendly. When I got to the room the beds had what appeared to be grass and hair throughout both beds in the rooms as well as some stains on the sheets and pillows. The shower also didn’t look very clean. I went downstairs to notify the staff and they were very nice about it and gave me a new room immediately. I noticed the shower was also not clean in this room and a few hairs on one of the beds but not the other.

2

Dustin

13 Aug 2025

·

Stayed 2 nights

As soon as we walked into our room we could see it was dirty. There were dust ball by the bed and air conditioner. As we lifted the sheets there were pieces of hair throughout the bed, on each layer of sheets down to the actual mattress. This lead us to take a closer look and we found drops of what looked to be blood and stains on the pillows. When you walked into the bathroom you could see that the exhaust fan was covered in dust and there was more hair in the shower. When I went to the front desk to figure out how to fix the issue they told me that they’re all booked and had no house keepers to come by and clean up the mess. We were able to strip the beds and get new sheet but the room cleanliness was never solved. This was the first and last time staying here.

10

John

2 Apr 2023

·

Stayed 1 night

Very clean and modern. The breakfast was good with many selections. The staff was very friendly. I would definitely recommend staying there for a night or two. Rooms are on the small size so it might not work for a family over 5 or 6. I will stay here again.

4

Sara

1 Nov 2025

·

Stayed 1 night

The bedroom was dirty and the bathroom was worse

10

Randy

1 Dec 2025

·

Stayed 1 night

Very modern and clean. Staff was great!

10

John

27 May 2025

·

Stayed 1 night

Brand new feel and very clean. Staff was very professional and quick.

8

Jennifer

14 May 2025

·

Stayed 1 night

Shower was filthy and floors were not swept and mopped.

6

Stephanie

31 May 2025

·

Stayed 1 night

Overall an ok. hotel. Very friendly staff. Quick check in. However, our bathroom was dirty,, shower had mold in the corners and the floors really needed mopped. Also had an odd smell. The rest of the hotel seemed clean and was quiet.

10

John

1 Jun 2024

·

Stayed 1 night

Very clean hotel

4

TRENTON

5 Oct 2025

·

Stayed 1 night

The Good: front desk and breakfast staff members were very pleasant. Check in went quickly. Pool is nice and seemed clean and is open until 10. No carpets or drawers in the rooms (more hooks and open shelves and benches) are good to reduce potential bug issues. The Bad: deceptively less seats available in the lobby that are also functional for breakfast. We had to wait for seats at breakfast that were adjacent to a table you could put your food on. Some guests were sittting on footstools hunched over little end table like Gollum to eat their food. Not ideal! The ugly: room was NOT CLEAN. Shower was not clean, and there is so much hair and grime on the baseboards and behind the toilet in the bathroom. Sheets had some permanent stains on them. The vent in the bathroom has not been cleaned in... forever??? Gross. Recommendation: Avid should invest in earpieces for their cleaning staff. It is probably more efficient for them to be using two hands to "clean" than only one hand as the other is holding their cell phone as they talk to someone on speakerphone.

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Rooms

Modern, minimalist rooms are small with limited storage and hardwood floors; beds and blackout shades earn praise, but road and internal noise and loud A/C are frequent complaints, and in‑room microwaves are often absent (lobby microwave available).

Related guest reviews

8

Toni

3 Aug 2024

·

Stayed 1 night

Lots of road noise, suggest a room facing back of building

6

Christopher

22 Feb 2025

·

Stayed 1 night

The staff here are excellent but the facility they have to work with needs help. Thin walls, windows on parking spaces and horribly loud AC units make for a louder than expected stay.

10

Raymond

29 May 2025

·

Stayed 2 nights

The rooms are sparsely furnished and small. Well lit. Building seems only a year old so everything is fresh. Stayed four nights. Staff was friendly and helpful except housekeeping knocking when do not disturb sign up and not we were not checking out. Breakfast was outstanding with healthy quality options plus the usual. Overall a great value and would definitely stay again.

8

teresa

27 Oct 2024

·

Stayed 1 night

This was the cleanest hotel I have ever stayed at. It was most likely the smallest room I ever stayed at.

8

Darryl

17 Nov 2024

·

Stayed 3 nights

The king room needed to be larger and have an in room safe. Two adults in that size of room was not easy, the bathroom in the king room was larger than the room itself. Loved how they had free breakfast for their guests. Hotel was close to shopping and restaurants.

8

Vanessa

7 Jul 2024

·

Stayed 2 nights

Overall perfect stay for what we needed. Rooms have hardwood, which is a bit odd to me; we could hear every step from the room above. Great location.

10

Valerie

4 Aug 2023

·

Stayed 1 night

I really liked the clean room but did not like that I had no microwave but a fridge. I also only like bar soap, they offer liquid out of a dispenser that all guests use and that does not seem to be germ free.

6

Miriam

7 Aug 2025

·

Stayed 2 nights

I liked that the property was quiet, clean and safe and convenient. I didn’t like the fact that the room was very small with no couch to sit on and read. It was too confining.

8

John

16 Jun 2025

·

Stayed 3 nights

It was a European style room with no closet just places to hang clothing in the room.

8

Eileen

15 May 2025

·

Stayed 1 night

We loved the hotel for its cleanliness. Liked the walk in shower and the shower head. Loved the Dove products. The staff was very friendly and kind. The breakfast was good. Only complaint is we didn’t get sleep due to the noise from the road. The trucks go by all night long, using their Jake breaks and then revving up to get going at the traffic light. Our friends who were 2 doors down from us had the same problem. I stopped after breakfast to tell the front desk. We were in room 223 and our friends were in room 219. It’s sad that the no sleep was our only complaint, other than that we would recommend the hotel. Eileen Perks

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Service

Service is often friendly, welcoming, and efficient at check‑in, but some guests experienced rudeness, overbooking/cancellation issues, weak noise enforcement, or poor resolution of problems.

Related guest reviews

2

Lori

1 Jun 2025

·

Stayed 2 nights

Night staff was terrible. Left early because of noise in room above me. Staff wanted to move me and not address the issue with the room above.

10

DeWayna

1 Sept 2023

·

Stayed 1 night

Nice room, comfy bed. Every staff member i interacted with was friendly and helpful! Joey at the front desk was great!

2

Meredith

25 Jul 2025

·

Stayed 2 nights

Didn’t get into rooms until 3:50 and 4:20 when check in is at 3. They gave our room to someone else and our card was deactivated and other people were in the room. I would never go back to this hotel ever again

2

Rebekah

29 Aug 2025

·

Stayed 2 nights

I arrived for my scheduled check in for a room I had booked months in advance to find they had canceled my reservation earlier that day, with only an email that I did not receive as I was in my car driving. The woman at the front desk was so unbelievably rude! Her only response was, "What, didn't you see the email?" She offered no explanation, apology or attempt to right the situation. I was alone, after dark, hours from home with no hotel room. She actually acted like it was somehow my fault.

10

Robert

24 Jan 2023

·

Stayed 1 night

We travel a lot and have stayed at many brand named hotels, but our stay at Avid in Lancaster is, perhaps, the best managed hotel we have stayed at in quite a while. The cleanliness and comfort of this hotel would have us rate this location as perhaps one of our most favorite stops. Highly recommend this hotel to anyone staying in or around the Lancaster (Pa) area. Thanks Avid!

4

Gail

27 Jul 2023

·

Stayed 1 night

Waited at least 10 minutes for someone to check us in and we weren't the only ones waiting. Used my credit card and told it had not gone through. Needed to use it 2nd time, and was charged twice. Brought it to the attention of the clerk and she insisted it was only in the system once. It wasn't .

10

LUDIVIN

18 Dec 2022

·

Stayed 1 night

The staff was so friendly and helpful. The room was comfortable and clean.

2

Dustin

5 Feb 2023

·

Stayed 1 night

We got a call at the last minute, that we no longer had a room. They had over booked the hotel and bumped us. So my wife and I had to find a new room at 9:30 on the evening.

10

Rachel

11 Nov 2025

·

Stayed 1 night

Had a great stay!! All staff was friendly and very welcoming! Loved the coffee and tea station.

4

Kristie

9 Jan 2025

·

Stayed 1 night

So loud at night. Quiet hours posted but not enforced. People in the hallway right outside our door yelling from 1-3am.

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Location

Convenient for outlets, restaurants, Sight & Sound, and area attractions, with some farm views; a recurring downside is highway traffic noise affecting front‑facing rooms.

Related guest reviews

8

Toni

3 Aug 2024

·

Stayed 1 night

Lots of road noise, suggest a room facing back of building

10

ADENALVA

3 Aug 2025

·

Stayed 2 nights

I like the location was close to shopping, the theater I had wonderful time the breakfast was very good

10

Dennis

14 Sept 2024

·

Stayed 1 night

Swimming pool was very nice. Room was clean and comfortable. Location is ideal for shopping and local attractions. If you are a light sleeper ask for a room on the back right side as rooms in the front can hear the traffic. Minor inconvenience. Overall had a lovely stay!

10

Marie

1 Nov 2024

·

Stayed 2 nights

Location easy access to restaurants, shopping. Friendly looking colors in lobby and breakfast place. Reasonable rate. staff smiling and accommodating. Breakfast good.

10

Sandra

6 Aug 2025

·

Stayed 1 night

The hotel was in a great location to shops and restaurants. Our room was clean & we had very comfortable beds. Breakfast was very good with a lot of choices. We used the pool which was nice but very cold water. This was our 2nd stay at Avid and we will return.

10

Sara

24 Jun 2025

·

Stayed 1 night

It was a great, great location. In the heart of Lancaster county. Very close to the outlets, restaurants, kitchen kettle shops. Amazing

10

GAIL

22 Nov 2024

·

Stayed 2 nights

Close to shopping and the Amish community. I will definitely stay at this hotel at my next visit

10

David

12 Jul 2024

·

Stayed 2 nights

Very good value with hot breakfast included. Note that rooms facing the highway are affected by traffic noise.

8

Eileen

15 May 2025

·

Stayed 1 night

We loved the hotel for its cleanliness. Liked the walk in shower and the shower head. Loved the Dove products. The staff was very friendly and kind. The breakfast was good. Only complaint is we didn’t get sleep due to the noise from the road. The trucks go by all night long, using their Jake breaks and then revving up to get going at the traffic light. Our friends who were 2 doors down from us had the same problem. I stopped after breakfast to tell the front desk. We were in room 223 and our friends were in room 219. It’s sad that the no sleep was our only complaint, other than that we would recommend the hotel. Eileen Perks

10

Marta

20 May 2025

·

Stayed 3 nights

The location of the hotel was very convenient. Had a lot of dining options available. The room was very clean and the staff was very helpful.

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Dining

Breakfast frequently satisfies with hot and cold options and 24/7 coffee, yet guests also report limited variety, slow restocking, crowded seating, late start times, and inconsistent quality (e.g., powdered eggs, weak coffee, broken toasters).

Related guest reviews

10

David VanTassel

1 Jul 2025

·

Stayed 2 nights

Beautiful property nice location the only downside is breakfast choices but it was good .

10

Leonard

15 Oct 2025

·

Stayed 2 nights

Great Hotel. Breakfast staff was amazing. Best ever.

10

Katie

12 Aug 2023

·

Stayed 3 nights

The breakfast is the only thing worth mentioning in terms of what I didn't care for. The bananas were super brown, the toasters didn't work (you have to hold down the lever yourself in order for it to toast), and the coffee tasted more like water. Other than that, everything was wonderful! Clean hotel room, comfy bed, and excellent housekeepers.

8

Marie

19 Dec 2024

·

Stayed 1 night

Front desk clerk was very friendly and efficient. Room was clean and comfortable. Only complaint would be the breakfast. They offered scrambled eggs but they were either frozen or powdered and just not edible. Fried potatoes were cold and just unappealing. Cold cereal tasted generic and coffee was very pale and weak. Had we known how bad it would be we would have planned on eating elsewhere! By then there was no time and we would have missed our show!

8

Steven

12 Aug 2025

·

Stayed 2 nights

Overall, we enjoyed our stay at Avid Hotel! The hotel is bright and centrally located. The staff was friendly and very accommodating. We could have used an additional outlet or two between the beds for our cpap machines and chargers, but the staff installed an extension cord. The food options were somewhat limited (no waffle maker in the breakfast area). Eggs and sausage patties were ok flavor wise! We did have internet access and the room window had a nice view of a farm. Good not great!

10

Maria

1 Jun 2025

·

Stayed 1 night

Hotel room is compact but meets all needs. Very clean. Decorated nicely. Included Breakfast just enough and better than most included breakfasts offered by hotels. Forgot my tooth paste and hotel had on back order. Gym a bit worn and old. Offer ear buds but none available. Staff couldn’t be any nicer

8

Hilary

22 Jun 2025

·

Stayed 1 night

Everything was clean and new. The breakfast was less than stellar-- everything was gone by 7:30 am.

10

Eileen

13 Oct 2025

·

Stayed 1 night

Overall stay was great. Wonderful breakfast

6

James

30 Oct 2025

·

Stayed 2 nights

Towels and bed spread were stained. Breakfast was not good and not restocked enough. Staff was courteous.

10

Emily

27 May 2024

·

Stayed 1 night

Happy with the stay. Property was clean and staff friendly. Only advice I would say is the breakfast beginning at 7am on Saturday is a bit late. We were in town for a convention and had to be at our destination at 7:15am.

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Month	Average price
January	US$91
February	US$113
March	US$105
April	US$130
May	US$147
June	US$155
July	US$146
August	US$144
September	US$145
October	US$143
November	US$122
December	US$104

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8 $103	9 $104	10 $114	11 $247	12 $146
13 $89	14 $105	15 $158	16 $157	17 $121	18	19 $270
20 $90	21 $91	22 $88	23 $120	24 $123	25 $355	26 $203
27 $88	28 $88	29 $96	30 $81

Su	Mo	Tu	We	Th	Fr	Sa
				1 $105	2 $324	3 $215
4 $96	5 $109	6 $110	7 $103	8 $110	9 $228	10 $203
11 $86	12 $92	13 $142	14 $114	15 $100	16 $228	17 $211
18 $79	19 $79	20 $103	21 $130	22 $130	23 $228	24 $211
25 $83	26 $79	27 $89	28 $85	29 $103	30 $174	31 $150

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About this property

Location

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