DoubleTree Suites by Hilton Bentonville

We had a great stay here in Bentonville!! This hotel is amazing!! Staff was great our room was amazing!! The location is perfect for going anywhere in the surrounding area!! Will stay there again

door lock didn’t work had to get new keys 3 times and finally they gave us another room but the toilet wouldn’t flush. We had scheduled 2 rooms and in the other room the sink wouldn’t drain. Breakfast staff were very cordial and friendly. They were also very attentive. There’s and indoor pool but no jacuzzi.

The room was OK unfortunately the air conditioning didn’t work. It was very hot in the room. The staff seemed to be friendly and accommodating Pool is small parents left children unsupervised why they sat the patio Otherwise the pool was clean; the area around. It was clean didn’t have breakfast or food in the hotel so cannot comment on that. The elevators really didn’t give you enough time to get on and off of them before the doors closed, but there is a warning alarm that the doors are closing, but with luggage or large groups of people it was a fight to get on the elevator before the door is closed. I would probably stay at the hotel again if I could not find another one in the area.

I was given a handicap room and I’m 6’3. I’m very unsatisfied with this location. They did nothing during or after I mentioned this issue to rectify the situation.

The bathroom had mould all around the edges which I complained about afdter I checked in. They did come and wipe it off but there was still spots that were visible and it is clearly a constant challenge given that there is NO ventilation in the bathroom and the wall paper on the walls almost guarantees black mould issues