HomeTowne Studios & Suites by Red Roof Bentonville

i was surprised to have not plates, or silverware, picture on wall was just a frame with no pic. bathroom toilet seat had burn marks, i found 2 spiders in room. remote to tv did not work as batteries were bad, maintenance did arrive promptly and replaced batteries.. phone in room was non working from recent storm, no coffee in morning, luggage cart broken. lamps missing bulbs. . asked for a new towel from housekeeping and was told i needed to contact the front desk, hmm reluctantly i did receive a different towel.. was told to remove he trash before leaving.. hmm not sure i will return again

This is an "Extended Stay" facility. It had a full kitchenette with microwave, refrigerator, and cabinets. No coffee maker, no coffee in the room, and no coffee in the lobby. All there was, was a snack machine and a drink machine, and guest laundry.

This place is in need of deep cleaning and repairs. Flooring in bad shape, cracks missing pieces of flooring in the elevator. Elevator stinks, cigarette butt burns on the counter tops in the bathroom and in the room. A lot of cigarette butts all over every outside entrance.

No breakfast or vending

Absolutely no checking before 3pm. The side door near the elevator didn't closeall the way, so security was not good. Broken elevator buttons. No coffee in the room, nor any in the lobby or within walking distance. The stopper to direct the water flow to shower was stuck and unable to use the shower before we had to leave on the morning. No time to remedy any of in our short stay. We'll not be coming back. At least it was clean. We'll give a couple stars for that.

Bentonville and Rogers were hit by 7 tornadoes on 1 day over Memorial Day. Hotels are filled with construction workers and newly displaced homeless. Whole area under cleanup. This hotel, 4 levels 1 ice machine. Always empty. Workers filling coolers. I DO NOT BLAME THEM. Temps were high 90s. Workers come 1st I bought a bag of ice at gas station. No ice bucket in room. Had to ask for it. I feel the front desk and staff are overly stresed by all whats happening in town and some residents.

The ease of parking was perfect.

Nasty dirty place .put me on the 3rd floor and the elevator was out.

Great stay and able to rest and sleep peacefully!! Great laundry services for guests!

No pool no breakfast

Check in was easy. property cleanliness is poor. trash around the property, room was clean-ish. fridge needs serious wipe down on doors. sheets needs replaced. you could tell they were washed, but still something to be desired with the stains on them.

Dirty , smelly,

Property was dirty. When I arrived in my room. I noticed blood was on the bed. I was in a forst floor room at geound level and the wondow lock was broken open so the window was not secured. The refrigerator was stained with food and dirt. The bathroom had water damage and mold on the walls. I checkes out immediately and still have not gotten a refund. The room was dosgusting and unsafe.

There was mold throughout the entire room

I check in and the entire smelled like cigarette smoke, several floor tiles missing. The room was dingy but when I pulled the sheets back there were stains and bugs.

Well the hotel smelled of cigarette smoke and weed. The room was dirty overall. The fridge is covered in junk and doesn’t appear to be cleaned,counters had sticky substance all over them,the floor as well. It was noisy to the point the cops were called and asked guest to leave. I didn’t even stay my second night it was that gross.

Room was a bit over used and could use a refresh. Refrigerator was dirty and the A/C unit was extremely loud and didn’t regulate the temp very well. An extremely strong odor of fabuloso was off putting.

It was beyond gross and unprofessional. We came for a football game and it was reasonably priced compared to everyone else. Big mistake!! It was rusty, moldy, burn marks, floors not clean, toilet clogged and I had to unclog it myself, staff was unfriendly, never made our beds nor gave us new towels, they gave me a plunger to unclog our own toilet instead of sending maintenance. Never again!!

We wouldn't stay here again; there were bugs in the room, and it wasn't cleaned well. Plus, the dog kennel right by it had dogs barking all night.

We lost hot water in our shower one day, but after that it was good for the rest of the trip! Bed was super comfortable and room was very clean!

For the price it’s mostly clean and the staff is friendly. It’s close to pretty much everything. Other than that, don’t expect much. You can hear everyone above, next to, and under you. The beds are worth about $10 and the two pillows you get may as well be folded towels.

Outside door was openable without keycard. Strange people in parking lot. Bed was wildly uncomfortable

Room was so smelly and noisy.

It was a simple room. Small tv, refrigerator, sink, and two burners for cooking.

Room was a bit over used and could use a refresh. Refrigerator was dirty and the A/C unit was extremely loud and didn’t regulate the temp very well. An extremely strong odor of fabuloso was off putting.

I didn’t realize that this was mostly an extended stay facility. It was very clean and quiet. I had to ask for soap and shampoo and a plastic cup for water. No hair dryer, coffee maker, or iron. There was an ironing board though. Anything you need throughout a day or more you must bring with you. Expedia should make this known.

We were only there for 1 night and do not need the kitchen but we did notice that there were no items stocked in the cabinets for cooking. All of the metal surfaces in the kitchen and bathroom had rust on them. All of the cabinets in the kitchen and bathroom were particle board and seemed to be falling apart, there was lots of glue holding things together. We had a double room for 4 people but only 2 towels so we had to ask for more. Beds were ok but they only give 2 pillows per bed. We did like that there was no carpet, that does help with cleanliness. As soon as we walked in there was an overwhelming smell of bleach and cleaner, which did give us hope of cleanliness but it was very strong.

It was clean, bed was comfortable but the noise from upstairs was loud as well as the AC.

The internet didnt work with my ps5. Couldnt even chat on it. The shower didnt work for 2 days of the week. After they worked on it, water was still luke warm.

We lost hot water in our shower one day, but after that it was good for the rest of the trip! Bed was super comfortable and room was very clean!

Hotel staff was very accommodating when faced with other guests being to loud after hours. The staff was very supportive with my requests.

No staff was present to check us in. We got charged for a room we didn’t even get to use. We had to sleep in the car. I will never use this website again because your customer service team was not helpful. Zero stars all around.

Booked a room for a business trip, arrived and asked to check in early, and staff was incredibly rude. She told me to come back at 2:30. When I came back at 2:30 I was informed that they were overbooked and didn’t have a room for me. Every other hotel in town was fully booked, so I had to sleep in my car in a Walmart parking lot. Yet, this hotel still showed availability on hotels.com and on their website? I wonder how many people they left hanging since they were still actively booking rooms when full? 0/10. Do not recommend. Will never stay with this chain again.

Friendly staff!

Nicole at the front desk was very friendly, professional and helpful. Room was nice and clean 👌 excellent service 👍

I showed up at the hotel and they had given my room away. The hotel claimed they called me, I had no missed call and no voicemail, I showed the lady and she claimed her call went straight to voice mail I said and you didn’t leave a voicemail? She said it wouldn’t let her. I’ve never had that issue and never got all kinds of calls all day long.

Other than being close to where the medical appointments were, this is one of the worst hotels I've ever stayed in. The employees, other than the maintenance guy, were rude and not helpful. To start at check i - because we booked through a 3rd party they would not honor a sr. discount so I didn't even ask about getting my points. Upon entry to the room, the GM was checking the room. She only caught that the light in the bathroom was out, when the maintenance guy showed up that afternoon to fix it, I showed him the sink. He said he would return the following day, which he did. When he arrived I advised him that the TV was only in spanish and was dark and not watchable, the AC unit didn't cool. He fixed them all and he also changed the light in the refrigerator. THEN, at 3am the fire alarm goes off - we finally get back in the hotel at 4am and it goes off again at 430 and doesn't go off. We went and slept in the car but you could still hear the alarm. I checked out at 9am and it was still going off. I asked for a refund and told that because I went through a 3rd party to book it, the answer would have to come from their corporate offices and they took my name and number. I have yet to hear from them. They have until Monday, and I'll call the attorney. There is no reason at all that they could not have disconnected/disabled the water motor gong on the sprinkler system to silence the alarm and do a fire watch, they refused. I want a refund for both nights!

Cancelled the reservation without notice.

Awful experience. I had to checkout early and followed instructions by hotel concierge. Was still charged for days I didn’t stay and hotel staff lied to my credit card company. Do not stay here!

Nice rooms good friendly staff

Amazing location

This place was back behind the Main Street with a green space in front. Clean outside with easy parking and clean around building and parking lot

The ease of parking was perfect.

Close for shopping and eating.

The phone was not plugged in. When we did, there was no signal. We had to program the TV. The biggest negative was that there was no sign at the intersection of Hwy 71 and Suburban Drive. The first thing we saw when we pulled onto Suburban Drive was a "Road Closed" sign and no indication of the hotel. Only after driving to the closed sign did we see the hotel. Not very inviting. Probably will not stay there again.

Unfortunately I must say we won't be staying there again. So many reasons (including the doggie daycare/boarding facility just outside our window!!).

Overall property okay. a lot of uncared for land around the property, that has trash and junk and undesirables hanging around.

Puppies next door doggy day car is very loud in the morning and all day long

Good location

Very basic. Interior rooms are not updated at all, a bit shabby. Could not get water to get hot for a shower! This is maybe a $65/night hotel at best, and I paid $107 on a Friday night. But hotels in America are rediculously overpriced. Location is not bad. Not too far from Bentonville and off the highway so noise not bad. Working class type crowd stays there.

i was surprised to have not plates, or silverware, picture on wall was just a frame with no pic. bathroom toilet seat had burn marks, i found 2 spiders in room. remote to tv did not work as batteries were bad, maintenance did arrive promptly and replaced batteries.. phone in room was non working from recent storm, no coffee in morning, luggage cart broken. lamps missing bulbs. . asked for a new towel from housekeeping and was told i needed to contact the front desk, hmm reluctantly i did receive a different towel.. was told to remove he trash before leaving.. hmm not sure i will return again

This is an "Extended Stay" facility. It had a full kitchenette with microwave, refrigerator, and cabinets. No coffee maker, no coffee in the room, and no coffee in the lobby. All there was, was a snack machine and a drink machine, and guest laundry.

For what I paid, I would have thought there would be a coffee pot and a trash can. The overall it wasn’t terrible and would consider staying there again.

This was a horrible room. Never stay here is my warning. No coffee pot, glasses/cups, hair dryer, or iron. The refrigerator in the room was filthy. The shower was cracked. The mattresses were cheap. Horrible place all together and would never recommend.

No coffee was pretty tough, but staff and room were nice

No breakfast no coffee

No breakfast or vending

Absolutely no checking before 3pm. The side door near the elevator didn't closeall the way, so security was not good. Broken elevator buttons. No coffee in the room, nor any in the lobby or within walking distance. The stopper to direct the water flow to shower was stuck and unable to use the shower before we had to leave on the morning. No time to remedy any of in our short stay. We'll not be coming back. At least it was clean. We'll give a couple stars for that.

I didn’t realize that this was mostly an extended stay facility. It was very clean and quiet. I had to ask for soap and shampoo and a plastic cup for water. No hair dryer, coffee maker, or iron. There was an ironing board though. Anything you need throughout a day or more you must bring with you. Expedia should make this known.

No pool no breakfast