The Burgundy

Our family really enjoyed staying at one of the cabins on the property. It was a unique experience and we will be back

Staff was amazing. I called the night before asking about extending and found out we got upgraded because there was a booking issue ! super sweet staff. only used the spa in the room once , shower water pressure wasn’t good but that’s to be expected at a hotel! bed was comfortable. i love the fact its a keyless entry door. walls are thin but that’s to be expected. Husband and i will definitely be back! so glad we were able to spend our honeymoon here!

Not impressed. We rented the Casanova cabin and it left much to be desired. It had lamps that didn't work, an old jet tub that took up half the room and took an hour to fill, no bath mat, sketchy water fixtures that were loose and flimsy, windows with out screens, no where to put our luggage, no closet, and the fireplace was black from soot that left a smell in the room. The decore is bad. The bed sheets are scratchy and the blankets old polyester material from who knows when. I regret staying here. I think some rooms are renovated but this cabin is definitely not new and needs a lot of TLC.

I’ll preface this by noting that the property is close to the wilderness, so wildlife is to be expected. Staying in Room 27, I found several spiders, including three black widows (two in the bathroom and one in the in-room spa), along with a few other spiders and some black ants near the fireplace. After finding the widows, I became extra cautious, checking the bed, spa, toilet, and curtains before using them. That said, the hotel itself was clean and well maintained. The grounds were tidy, the walkways were pleasant to stroll with our dogs, and the overall property felt cared for. The amenities were excellent. The in-room spa was the highlight of the stay—it heated quickly, worked perfectly, and was incredibly relaxing after a full day of hiking and exploring. I only wish I had spent more time enjoying it. Water pressure in both the shower and spa was excellent, all the lights worked, and the TV and remote functioned properly. The shower floor did have a long, thin crack extending across its width, but it remained solid and didn't affect its use. The room only had one window, so ventilation was limited; I found it much more comfortable after opening the window and running the in-room fan to improve the airflow. The staff was outstanding—friendly, welcoming, and happy to provide recommendations. The location is hard to beat: walking distance to a flower nursery, kayak rentals, The Village, the lake, restaurants, and 2 parks. I would return after spider extermination.

Lovely room, photos don't do it justice in my opinion. Very well located for the main village of Big Bear. Nice looking accomodation.