Name: Graduate by Hilton Dallas
Address: 6101 Hillcrest Ave, University Park, Dallas, Texas, United States of America, Dallas, Dallas County, US
Price range: US$181–US$700 per night
Rating: 6.97

What guests think

Reviews of Graduate by Hilton Dallas highlight a highly convenient location across from SMU and friendly staff, but also note ongoing renovations with temporary closures, valet-only parking, and recurring issues with noisy or ineffective air conditioning in some rooms.

Many guests praise spotless rooms and updated decor, though others report dark or small spaces, slippery showers, and uncomfortable beds or pillows. Cleanliness and maintenance feedback is mixed, with reports of hair or dust, construction dust during renovations, and occasional issues like nonworking outlets or loud plumbing. Dining and amenities vary widely; breakfast and the bar earn compliments at times, but restaurant closures, limited hours, lack of complimentary or in-room coffee, and high prices are noted. Expect a convenient, boutique stay near SMU with positives tempered by renovation-related disruptions.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are affected by ongoing renovations, with reports of areas roped off, construction dust, and temporary closures of the pool, gym, and restaurant. Parking is valet-only and often described as expensive; the bar and pool area receive occasional praise when available.

Related guest reviews

10

Jana

22 Sept 2024

·

Stayed 1 night

The lack of parking, & "expensive" valet only option is not what I preferred traveling for work. The staff worked with me on this which I appreciated after a very long day. The location is fantastic. Very good food options driveable within minutes. SMU campus across the street...also very handy. I highly recommend the breakfast from the on site restaurant. Loved that! If work brings me back here Ill definitely consider staying again! Thank you.

6

Tamara

16 Mar 2024

·

Stayed 2 nights

Nice safe area, walkable. Close drive to the things we wanted to do. Pool area closed off so not able to go outside to sit and relax. VERY expensive bottles of water in room, could buy a whole case with lots of change left over from Walmart for this price. Bathroom door was a joke! Noisy and hard to close. Room and facilities were very clean. Would not stay here again for the price. Valet parking was a pain and continually having to tip each time you picked up or dropped off your car.

8

Michael

16 Dec 2023

·

Stayed 1 night

Negatives: Valet parking only $37 per night. Amenities fee $20, for what?

8

Matthew

20 Jul 2023

·

Stayed 3 nights

The people here are amazingly friendly and among the nicest in all of my travels. Loved the pool and the rooftop terrace. the restaurant was also delicious and the staff was amazing. Just keep in mind that parking is Valet only

2

Rebecca

16 Mar 2025

·

Stayed 1 night

This hotel is apparently under renovations and we werent told. So, no lounge and no restaurant!! Also, there is renovations going on in other places in this hotel. The ac was extremely noisy and it sounded like water dripping everytime the ac went off.

8

Marco

28 Mar 2024

·

Stayed 4 nights

Perfect location, the only down side: a self parking for guest’s is not offered

6

Suzanne

20 Apr 2025

·

Stayed 2 nights

We were not told the property is undergoing construction!The restaurant was closed and they only offered free coffee from 5-7am! Ridiculous! Not enough towels, several outlets didn’t work, no water bottles offered in the room. The AC unit kicked on and off very loud during the night. We’ve stayed at other Graduate Hotels and this was a disappointment. Seemed to be short on staffing too. Disappointed in Hilton!!

6

Kristin

17 Feb 2025

·

Stayed 2 nights

Hotel is under construction, not fully operable - construction dust everywhere

2

Omid

18 Feb 2025

·

Stayed 2 nights

The hotel is under major renovation. Most of the hotel is roped off and what is open looks like a construction site with temp walls and cardboard taped on the floor. The room was filthy and dirty. Pool and gym were closed. None of this was disclosed. This hotel should not be open while this level of construction is taking place. We left after 30 minutes and booked a different hotel for the weekend. I have requested hotels.com to issue a refund.

8

Marisa

16 Mar 2025

·

Stayed 2 nights

I was not aware they were undergoing a renovation from The Lumen to becoming a Graduate by Hilton hotel. So there was active construction and work going on during my stay and The Front Room restaurant was not open. That being said, I was told it is slated to be complete by April 2025, and the style and amenities of the new brand look great so far. Also the staff was really accommodating- including Gilbert at the front desk check in who gave me a place to work while I waited for my room to be ready. I look forward to coming back when all of the upgrades are complete!

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Cleanliness

Cleanliness feedback is mixed. Many guests found rooms very clean, while others reported issues like hair in showers, dust, stained surfaces, or inadequate housekeeping, sometimes exacerbated by construction dust.

Related guest reviews

10

Eve

7 Sept 2024

·

Stayed 1 night

Beautiful hotel right at SMU campus. Clean, quiet and comfortable. Room was nice and bed comfortable. Bathroom was big and clean. Staff is very friendly and helpful. Valet parking.

10

Kimberly

17 Nov 2024

·

Stayed 1 night

Great hotel! We’ve stayed here twice now and the staff is always helpful, the property is clean and our room is ready on time. Great location too. We’ll be back!

6

MATTHEW

21 Apr 2024

·

Stayed 2 nights

Very friendly staff but the rooms need to be cleaned better between stays. I wiped down the bedside table and so much dirt came off I was afraid to look in corners. I am immunocompromised so I was not happy. The public areas of the property looked great.

8

Anne

22 Jul 2024

·

Stayed 1 night

The location was perfect for the my scheduled activities. Very safe location. Staff were very efficient. The room was 3rd level pool side, which was an additional cost. I would not recommend this if you are wanting a more quiet stay as you can hear the music playing from the pool area. The room was spacious but not completely clean. Stains on the closet doors, dust on light fixtures, shower floor was stained. The bed, bedding, pillows were very comfortable. I did not request an accessible room but that is what I got which would account for the dings and marks on the walls. Overall I would stay here again but request a room not poolside as it is not worth the higher rate.

2

Sigalit

8 Sept 2024

·

Stayed 4 nights

There was a hair in my shower very obvious that it was not mine. Complained twice and it was still there when I checked out!

8

Elizabeth

11 Aug 2023

·

Stayed 4 nights

Nice staff and clean room

8

Kimberly

13 Jul 2024

·

Stayed 2 nights

We stayed at this hotel for a few days due to Hurricane Beryl in Houston. The customer service was great the staff were all friendly and accommodating. The room wasn’t as clean as it should have been. I typically clean when I come but it wasn’t in the best condition. The room was a nice size given that we traveled with an infant and needed some extra space. Overall it wasn’t a bad experience the room just wasn’t very clean.

2

Omid

18 Feb 2025

·

Stayed 2 nights

The hotel is under major renovation. Most of the hotel is roped off and what is open looks like a construction site with temp walls and cardboard taped on the floor. The room was filthy and dirty. Pool and gym were closed. None of this was disclosed. This hotel should not be open while this level of construction is taking place. We left after 30 minutes and booked a different hotel for the weekend. I have requested hotels.com to issue a refund.

10

Michael

6 Sept 2025

·

Stayed 1 night

Have stayed here multiple times and highly recommend, especially for anything to do with SMU- walking distance to anywhere on campus. Excellent new restaurant, rooms have always been spotless and comfortable, staff always pleasant and welcoming.

10

Mary

17 Oct 2025

·

Stayed 2 nights

The room was extremely clean and comfortable. The decor was very nice and updated and the bathroom had a nice sized walk-in shower.

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Rooms

Rooms vary in size and style, with some praised as spacious and updated while others feel small or dark. Recurring complaints include loud or ineffective A/C, uncomfortable beds or small pillows, slippery showers, and occasional noise from traffic or poolside areas.

Related guest reviews

6

Missie

8 Jul 2025

·

Stayed 3 nights

This was the cleanest and best airconditioned room I have ever stayed in. But....there is NO complimentary coffee, no coffee maker in your room, and no parking. Valet is $40 per each day of your stay. No choice to park on your own! And there is no Smart TV. The rooms are very nice but very dark and the bathroom lighting is horrible! We chose this hotel based off Expedia reviews and the Hilton name, but this is not a Hilton style hotel.

10

Amy

25 Jul 2025

·

Stayed 1 night

We stayed on the south side of the property this year and found the room was much smaller than our previous visits staying on the north side of the property.

6

Morgan

10 Aug 2025

·

Stayed 1 night

The air conditioning in the room was non-existent, as the room was set below 70 degrees and never came close, despite the machine running all night and sounding like a diesel engine starting each time it started back up. The shower also was disappointing as the water pressure was not enough for the oversized, non-adjustable shower head.

8

Anne

22 Jul 2024

·

Stayed 1 night

The location was perfect for the my scheduled activities. Very safe location. Staff were very efficient. The room was 3rd level pool side, which was an additional cost. I would not recommend this if you are wanting a more quiet stay as you can hear the music playing from the pool area. The room was spacious but not completely clean. Stains on the closet doors, dust on light fixtures, shower floor was stained. The bed, bedding, pillows were very comfortable. I did not request an accessible room but that is what I got which would account for the dings and marks on the walls. Overall I would stay here again but request a room not poolside as it is not worth the higher rate.

4

Allen

7 Oct 2024

·

Stayed 2 nights

This is not a four-star hotel. The A/C is loud and wakes you up during the night. Water pipes bang during the night. The closet has two or three hangers available. There is noise in the front rooms from traffic on Hillcrest Avenue. Service in the restaurant was poor. Lampshade had hole in it, was hung crooked, and the light bulb was burned out. Furniture was unimpressive. Have been twice billed a "property amenity fee" and have no idea what this is. Over priced and overrated. Will not stay there again.

8

Mahsa

28 Sept 2025

·

Stayed 1 night

Love the graduate hotels except their beds are extremely uncomfortable. That’s across every location.

8

Tim

21 Jan 2024

·

Stayed 2 nights

The staff was very gracious, especially the valet guy! The room was very spacious and the shower was huge! The bed was very comfortable. Our only complaint was there were no USB ports! Those would have been nice!

8

Vance

12 Oct 2025

·

Stayed 2 nights

The Balcony room originally assigned overlooks the dumpsters of the property I was relocated after

6

Michelle

16 Aug 2025

·

Stayed 2 nights

The bed and the pillows were hard as rocks. Only complaint. They were truly uncomfortable. Otherwise, staff and location are great. But they need to fix that issue. I won't stay there again anytime soon just due to not being able to sleep well.

6

Michael

21 Aug 2025

·

Stayed 2 nights

We stayed here before remodel. Very modern but dated. Now the decor in the rooms looks like something at Disneyland. Waiting for woody to jump out. Overkill with the western/pony theme. Shower is large very slippery once you use soap. Air conditioner is the worst ever!!! Had to put in ear plugs to try and sleep. Even my daughter in another room could not sleep because air conditioner was so loud!!! She can sleep thru anything. Lobby and restaurant are great. Just the rooms make me not want to stay here again.

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Service

Service is frequently praised as friendly and accommodating across the hotel and valet teams. However, some guests reported slow or inconsistent service, missed elite benefits or late check-out requests, and understaffing or delays in the restaurant.

Related guest reviews

2

Andrea

1 Nov 2024

·

Stayed 1 night

Rating is zero. I did not get an upgrade and they had upgrades available and with my status I should've have an upgrade and a late check out but that wasn’t given to me even though they had rooms available. The staff knocked on my door continuously from 9 AM until 1 pm with a late check out I'm entitled to a 4 PM check out. To knock on my door seven times and call six times is unacceptable. I was also supposed to receive 20% discount on food with status and didn’t receive that either. This hotel is more of a 2 star hotel. Be warned.

10

Kimberly

17 Nov 2024

·

Stayed 1 night

Great hotel! We’ve stayed here twice now and the staff is always helpful, the property is clean and our room is ready on time. Great location too. We’ll be back!

10

Jessica

7 Sept 2025

·

Stayed 3 nights

Great staff

8

Marco

15 Nov 2023

·

Stayed 1 night

Location is excellent, staff could be more polite especially valet

8

Carol

19 Nov 2025

·

Stayed 1 night

Returning customer. Have stayed numerous times and always enjoy the location, updated amenities and friendly staff

6

Robert

5 Dec 2023

·

Stayed 1 night

There was NO ONE staffing the restaurant for breakfast. NO ONE. I and three unrelated other people waited and waited and then left. Hotels by this ownership group are always dingy and dirty in the corners and baseboards and the elevators are beat up. A little design flair does NOT make up for the dinginess and poor service.

6

Matthew

11 Feb 2024

·

Stayed 2 nights

It was perfect for what we were doing and very close to our tennis tournament. Hotel was nice and rooms were big. But when we got there at 4 the room wasn’t ready but we were offered free cocktails. The service is no where near the level of the actual hotel. It is severely lacking from the front desk to the bar/ restaurant. Restaurant was never busy and service was super slow and not professional. The valet was great and professional, I believe his name was Omar. Basically nice boutique hotel but service was not up to the level.

10

Michael

6 Sept 2025

·

Stayed 1 night

Have stayed here multiple times and highly recommend, especially for anything to do with SMU- walking distance to anywhere on campus. Excellent new restaurant, rooms have always been spotless and comfortable, staff always pleasant and welcoming.

8

Jessie

21 Nov 2023

·

Stayed 1 night

The front desk lady took forever to let us get our room.

10

Tracee

22 Jul 2024

·

Stayed 1 night

Hotel was awesome but the staff absolutely sealed the deal for me!!! Customer service/valet was top notch!!! I will for sure be staying here again!!! Best hotel I have stayed at in a long time!!!

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Location

Excellent location across from SMU and convenient to Highland Park, Uptown, and downtown; many attractions and dining are walkable or a short drive. The surrounding area is generally safe and quiet.

Related guest reviews

10

Jana

22 Sept 2024

·

Stayed 1 night

The lack of parking, & "expensive" valet only option is not what I preferred traveling for work. The staff worked with me on this which I appreciated after a very long day. The location is fantastic. Very good food options driveable within minutes. SMU campus across the street...also very handy. I highly recommend the breakfast from the on site restaurant. Loved that! If work brings me back here Ill definitely consider staying again! Thank you.

8

Robert

27 Aug 2023

·

Stayed 2 nights

We came in to an event across the street. The property was easily accessible, small and calm, and had valet parking. The lobby was nice and the pool area was a pleasant place to relax. The staff were exceptionally friendly and helpful, especially Terri at the front desk. Check in was easy. The room was large and comfortable, clean and well decorated. There was a mini frig and safe in good condition. There is a bit of noise from other rooms, closing doors in the hall, and stomping from the room above. However, the A/C has full control so the fan could be left on to mitigate that. Also the surrounding area is quiet. The location is great for SMU, Uptown, Highland Park, and Downtown-very central. Snyder Plaza next door has several eating establishments and gas station with a 7-11. Breakfast and dinner are available on site and the bar open until 10 or 11. Everything is a little pricey, but it is Dallas. Overall this is a great base for a stay in Dallas, very comfortable with pleasant atmosphere.

10

Patricia

7 Feb 2024

·

Stayed 1 night

Great location next to SMU and the G.W. Bush Presidential Library. Service and accommodations were top rated!

8

Shane

11 Aug 2025

·

Stayed 1 night

Quick stay for business. Walking distance to a few places to eat, not far from Highland Park Village.

10

DAVID

25 Aug 2025

·

Stayed 1 night

Directly across street from SMU. Very convenient

10

JAMES

8 Dec 2025

·

Stayed 1 night

Very nice hotel conveniently located adjacent to SMU campus and within easy driving distance to all major areas of interest in Dallas.

10

Michael

18 Oct 2024

·

Stayed 2 nights

Have stayed here multiple times and highly recommend. Across the street from SMU, convenient to everything in Highland Park, short drive to downtown. Small and intimate, but big enough for plenty of amenities.

10

Kathryn

20 Jul 2024

·

Stayed 2 nights

Super location right in walking distance to SMU. Staff was friendly. Great stay.

10

Michael

6 Sept 2025

·

Stayed 1 night

Have stayed here multiple times and highly recommend, especially for anything to do with SMU- walking distance to anywhere on campus. Excellent new restaurant, rooms have always been spotless and comfortable, staff always pleasant and welcoming.

10

Gerard

7 Jul 2023

·

Stayed 1 night

Close to SMU & the Bush Libray. Easy drive to downtown.

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Dining

Dining feedback is inconsistent: breakfast and the bar earn praise at times, but guests also report restaurant closures or limited hours during renovations, slow or understaffed service, and high prices. Many note no complimentary or in-room coffee.

Related guest reviews

10

Jana

22 Sept 2024

·

Stayed 1 night

The lack of parking, & "expensive" valet only option is not what I preferred traveling for work. The staff worked with me on this which I appreciated after a very long day. The location is fantastic. Very good food options driveable within minutes. SMU campus across the street...also very handy. I highly recommend the breakfast from the on site restaurant. Loved that! If work brings me back here Ill definitely consider staying again! Thank you.

2

Rebecca

16 Mar 2025

·

Stayed 1 night

This hotel is apparently under renovations and we werent told. So, no lounge and no restaurant!! Also, there is renovations going on in other places in this hotel. The ac was extremely noisy and it sounded like water dripping everytime the ac went off.

6

Missie

8 Jul 2025

·

Stayed 3 nights

This was the cleanest and best airconditioned room I have ever stayed in. But....there is NO complimentary coffee, no coffee maker in your room, and no parking. Valet is $40 per each day of your stay. No choice to park on your own! And there is no Smart TV. The rooms are very nice but very dark and the bathroom lighting is horrible! We chose this hotel based off Expedia reviews and the Hilton name, but this is not a Hilton style hotel.

8

Robert

19 Oct 2023

·

Stayed 2 nights

My room was listed on your site as being a luxury suite. I would say that was a significant overstatement. It was fine but a bit tired and not what I would call luxury. I wasn't offered any upgrades even though I was supposed to receive one. I checked in at 910 pm on a Monday and was told that the restaurant was closed, and no room service. I asked where I could go nearby and was told that everything was closed and I could order Uber eats! I went into the restaurant and the bartender didn't even want to pour me a drink to take to my room. Thankfully a server offered to get me one. Not what I would call great service! Over promised and under delivered

8

Alexandra

31 Aug 2025

·

Stayed 2 nights

I really liked everything about this hotel. The proximity to SMU is obvious. But I also loved the small details, and their breakfast was good too.

10

Carol

14 Aug 2023

·

Stayed 1 night

I’m a repeat guest and love The Lumen for its location and boutique feel. Friendly service and quick checkin. Our room was dark and needs a little more light. The Lumen also need a free coffee bar down in the lobby as in years past

8

Michael

22 Dec 2024

·

Stayed 2 nights

Great Hotel, it was under construction so they are under contract for renovation which is understandable. The shower wasn’t cleaned very well, but other than that great hotel. The staff was amazing from the front desk to the front room dining. Our favorite person was the valley person Moses great guy good energy from beginning to end.

6

Robert

5 Dec 2023

·

Stayed 1 night

There was NO ONE staffing the restaurant for breakfast. NO ONE. I and three unrelated other people waited and waited and then left. Hotels by this ownership group are always dingy and dirty in the corners and baseboards and the elevators are beat up. A little design flair does NOT make up for the dinginess and poor service.

8

timothy

27 Jul 2025

·

Stayed 3 nights

Good but dated property. A/c blew cold but very loudly. On property restaurant was good, however a simple morning coffee there was a ridiculous $7.50 +tax+tip. Go to Starbucks a few blocks north.

8

Marisa

16 Mar 2025

·

Stayed 2 nights

I was not aware they were undergoing a renovation from The Lumen to becoming a Graduate by Hilton hotel. So there was active construction and work going on during my stay and The Front Room restaurant was not open. That being said, I was told it is slated to be complete by April 2025, and the style and amenities of the new brand look great so far. Also the staff was really accommodating- including Gilbert at the front desk check in who gave me a place to work while I waited for my room to be ready. I look forward to coming back when all of the upgrades are complete!

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1 $285	2	3
4 $188	5 $205	6 $229	7 $282	8 $352	9 $700	10 $697
11 $192	12 $228	13 $218	14 $329	15 $322	16	17
18 $217	19 $260	20 $393	21 $214	22	23	24
25 $181	26 $209	27 $308	28 $237	29 $227	30 $273	31 $234

Graduate by Hilton Dallas

About this property

Location

Room options

Room, 2 Queen Beds, Accessible, Balcony (Mobility, Roll-In Shower, Graduate)

Room, 2 Queen Beds, Balcony (Hearing)

Standard Room, 1 King Bed

Room, 1 King Bed, Pool View (Hearing)

Room, 1 King Bed, Balcony

Room, 1 King Bed

Room, 2 Queen Beds, Balcony, Pool View

Room, 1 King Bed, Accessible, Balcony (Mobility, Roll-In Shower, Graduate)

Room, 1 King Bed, Pool View

Room, 1 King Bed, Accessible (Mobility, Roll-In Shower, Graduate)

Room, 1 King Bed (Hearing)

Suite, 1 King Bed (University View)

Deluxe Room, 1 King Bed (University View)

Room, 1 King Bed (University View)

Presidential Suite, 1 King Bed

Room, 2 Queen Beds

Room, 1 King Bed, Accessible (Mob, Roll-In Shower, Graduate, View)

Suite, 1 King Bed

Room, 2 Queen Beds, Pool View (Graduate)

Room, 2 Queen Beds (Hearing)

Room, 2 Queen Beds (University View)

Room, 2 Queen Beds, Balcony

Guest reviews of Graduate by Hilton Dallas

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Graduate by Hilton Dallas

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $275	19 $279
20 $215	21 $199	22 $258	23 $298	24 $653	25	26
27 $289	28 $232	29 $333	30 $243