Name: Hilton Garden Inn Kansas City
Address: 520 Minnesota Ave, Strawberry Hill, Kansas City, Kansas, United States of America, Kansas City, Wyandotte County, US
Price range: US$95–US$294 per night
Rating: 7.68

What guests think

At Hilton Garden Inn Kansas City, guests report a mixed stay overall, citing convenient highway access and quiet rooms, but also inconsistent cleanliness, worn or noisy beds, maintenance troubles, and occasional amenity disruptions such as pool or restaurant closures.

Service feedback ranges from welcoming and helpful to slow or disorganized, with reports of check-in delays, absent front desk staff, billing issues, and occasional security or key problems. Facilities draw mixed reactions: secure parking and the gym are appreciated, but parking fees and pay by phone systems caused confusion. The location is useful for reaching downtown spots like the T-Mobile Center and Hyvee Arena, though several found the immediate area less walkable or comfortable at night. Expect practical access with uneven quality.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are mixed. The gym and secure parking get some praise, but guests encountered paid or third-party parking and confusion, pool closures or a small cold pool with no spa, and bar or restaurant closures; one review noted no computer room.

Related guest reviews

10

Melissa

16 Apr 2023

·

Stayed 3 nights

We liked the gym the best. It has both cardio and various weights. The room was quiet and clean. The coffee was free, but breakfast was $6.

8

Brook

13 Feb 2024

·

Stayed 1 night

Great hotel, not in an overly nice area of town but not terrible. Had a homeless person ask for money outside the hotel doors. Rooms were nice, staff friendly. Perfect for an overnight stay. Bar & restaurant was closed on a Saturday night so that was a bummer.

8

Anna

15 Sept 2025

·

Stayed 1 night

The check in process is easy. Download the app and check in. Check in is at 3, we arrived at 5, and had to go to the desk because it said our room wasn't ready. You're supposed to have a digital key, but it is always "on the way" so we had to go to the desk and get a physical one. The app says parking is $10, but when you pay, it's $21. The hotel is clean. The room was nice. I wouldn't walk past the hotel property though.

6

Rebekah

30 Jun 2024

·

Stayed 1 night

It was okay. Wish we would've known the pool was closed and the breakfast was NOT free so we couldve booked somewhere else, As traveling with kids that's one thing we were looking for which ended up being a huge disappointment when the room cost is already pretty expensive its a little ridiculous. I could've booked somewhere else way cheaper

6

Adam

15 Mar 2023

·

Stayed 3 nights

The overall experience was not pleasant. Will not stay again. Pool was closed and that was a major reason we chose the hotel for our family. Beds were super uncomfortable and the hotel was noisy.

4

Bob

10 Mar 2025

·

Stayed 2 nights

When I checked in, there was no one at the front desk. I walked around the lobby looking for someone for 15 minutes or so. Parking had to pay by your phone in advance - was separate billing from hotel. Advertised a buffet, but had to order off the menu instead. Won't be staying here again.

10

Brandon

19 May 2025

·

Stayed 2 nights

Had to book with them after another hotel did not work out. I will definitely be staying with them for future stays. Super friendly staff! Professional and ready, I half expected them not to have my booking ready because I booked it so quickly third party and was happily surprised they were ready for me. Cheap, plentiful, secure parking. Close interstate/highesy access, within 10 min of downtown and Westport. Clean room. Quiet area. Pleasantly surprised! Check them out!

6

Carol

6 Mar 2023

·

Stayed 1 night

The hotel was fine but, I specifically booked it because it had a bar and restaurant. Unfortunately, the night we were there neither was open because they had no staff. I feel like this should have been made clear when I made the reservation as I would have gone elsewhere.

8

Henry

18 Jul 2023

·

Stayed 4 nights

Nationwide, Hilton Garden Inn is one of our favorite chains. As the the hotel in Kansas City, KS; I was rather shocked and disappointed that they have absolutely no computer room or other facility - a real negative. In general, even though a fully vaccinated believer in COVID prevention, I also feel that with the pandemic OFFICIALLY over, Hilton can reinstate routine housekeeping. We honestly believe that the current policy has little to do with customer safety, but instead has almost everything to do with your "bottom line."

8

Sherri

18 Jul 2023

·

Clean and comfortable. Small cold pool, sign saus pool and spa. There is no spa. Very limited staff, bartender walked out during dinner service and it was too late to leave and go elsewhere.

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Cleanliness

Cleanliness is inconsistent, with repeated reports of odors, dirty or stained carpets and linens, hair or residue in bathrooms, and mold on vents, while other guests found rooms generally clean.

Related guest reviews

2

deann

31 Jul 2025

·

Stayed 1 night

Bed bugs are bad here, tore my body up with bites.. don't recommend this place to anyone... I feel they owe me a refund...

2

Samuel

22 Nov 2025

·

Stayed 1 night

Wrong room type, room smelled like wet dogs, breakfast was mediocre.

4

Kamryn

17 Feb 2025

·

Stayed 1 night

Our bed looked slept in, there was a used rubber glove in the bathroom, and an old French fry on the floor. Night staff was not friendly checking in when stating we reserved 2 rooms through Expedia when our receipt clearly said one.

2

Shauna

3 Aug 2024

·

Stayed 1 night

Nothing is complimentary, including parking. Our room was really gross with yuck in the shower and hair all over the mattress. They accidentally checked us out of the room early too. It gives motel not hotel.

6

Rhonda

18 Feb 2025

·

Stayed 2 nights

The hotel checked us out of one of our rooms for no reason. When I messaged to ask why, they said it looked like we were only using one of our rooms. I assured them we had been using both rooms so she said she would check me back in. They ended up double charging us for our rooms, so we had to spend time going back to the hotel after check out to get that issue fixed. The rooms weren’t too bad. Beds looked clean, and bathroom was clean EXCEPT the bathroom vent had mold all over it.

2

Simone

4 Aug 2024

·

Stayed 2 nights

DO NOT STAY HERE!!! CHARGED TWICE FOR A DIRTY ROOM, SMOKE DECTECTORS GO OFF FOR NO REASON AND BUGS

6

Fabiola

11 Aug 2025

·

Stayed 2 nights

This is my second time staying at this hotel. The first time was better, the room was in better condition. This time, the room smelled damp and the carpet was dirty. The room and bathroom were clean, but the carpet was sticky, and the comforter had a yellow stain on it, which didn't inspire confidence.

6

PATRICK

22 Mar 2024

·

Stayed 1 night

Floors were very dirty in the room especially under the bed (wrappers, bottle caps, dirt etc) 10 dollar breakfast buffet is expensive given the room was almost 200 a night. Water pressure in shower was okay but not great. Tv remote would barely change channels and buttons were not functional probably because it was a universal remote but still annoying. Sheets did at least appear clean and bed was comfortable. It worked for my business trip I was on but over all for the price they need to do better.

8

Dominique

28 May 2025

·

Stayed 1 night

Clean and quiet.

6

Kimberly

2 Mar 2025

·

Stayed 2 nights

Pictures are spot on but cleanliness wasn’t. Also breakfast comes at a separate cost and the elevator was always breaking down so we had to walk up and down the stairway.

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Rooms

Rooms vary: several mention loud or uncomfortable beds and maintenance issues with locks, plumbing, or HVAC, while others appreciated quiet, spacious rooms and acceptable comfort.

Related guest reviews

10

Katelyn

21 Aug 2023

·

Stayed 1 night

Very spacious rooms and comfy beds

6

Deborah

12 Aug 2025

·

Stayed 1 night

The property had a nice facelift, but the common areas, ventilation system, and general feeling of the property did not live up to the usual experience at a Hilton Garden Inn. The bedframe was very noisy, the room seemed excessively humid despite using AC, the elevator needed some touch up. Nothing terrible, but just not quite up to expectations. The neighborhood is not conducive to walking at night.

4

Tracy

17 Dec 2023

·

Stayed 1 night

The room's deadbolt did not work and additional door latch was missing entirely. Felt very unsafe. We booked specifically for the pool and it was out of order. The carpet was dirty and damaged in the room. There was no shower curtain at all. Water damage and rust on bathroom.ceiling. The beds were quite loud and had metallic creaking every time we moved. The tv remote also did not work. Would not recommend.

4

Alexandre

3 Feb 2025

·

Stayed 2 nights

We were stuck outside our room for hours because the batteries in the RFID door card reader were dead.

10

Brett

22 Aug 2024

·

Stayed 1 night

We booked our room last minute and were pleasantly surprised by the size of our room for the price. We returned from the event and the bartender was kind enough to stay open for us past his regular close time. He made great cocktails and great conversation.

4

Matthew

13 May 2023

·

Stayed 2 nights

Everything was great about the hotel, except for one major exception. The sink in my room had no cold water so after about 15 seconds it was scalding. I brushed my teeth and washed my hands with water from the shower. The first night I tolerated it and thought it was no big deal — things happen. But then I told the front desk about it at 7 AM. I was gone until noon and it still hadn’t been fixed. I went down to the front desk and told them that it hadn’t been fixed. I left and got back at about five and it still hadn’t been fixed. I told them again and when I got back from dinner, it still hadn’t been fixed. it never was fixed so I spent the entire time there with no ability to wash my hands are brush my teeth other than using the shower.

4

Brae A.

30 May 2023

·

Stayed 2 nights

Room had poor water pressure, ineffective and noisy A/C and area was less than ideal. Didn’t realize downtown KC was isolated on weekends. No restaurants or places to walk to, and would t feel safe walking around anyways. Will not return.

6

Christopher

20 Mar 2023

·

Stayed 1 night

The hotel was clean and the room was clean. However, the items in it were worn. The matress was well worn - it had a "sink-hole" in the center, it was lumpy and we felt the springs. The chair in the corner had so little padding left in the seat that we could feel the support bar running through the center of it. The shower leaked under the shower pan and made the bathroom floor soaked with a thin layer of water each time it was used and the bath fan did not work. Overall, we would probably stay again; but I would pay more for a better mattress and better condition of the room furniture.

2

Bret

26 Nov 2024

·

Stayed 1 night

Basically, when you sit on the bed, it sounded like you were on an old school boxspring mattress that was 30 years old. Or you were sitting on some old metal chair when I sleep I’m a body flipper and I woke up every time flipping because of the loud bases, they switched me into two different rooms and it still didn’t make a difference. I would not recommend this place to my worst enemy.

4

Kevin

9 Dec 2024

·

Stayed 2 nights

Bed was horrible. Very loud, noisy springs and mattress.

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Service

Service is mixed; many describe friendly, helpful staff, but there are recurring complaints about slow or chaotic check-in, absent or unfriendly front desk, billing mistakes, and occasional security or key issues.

Related guest reviews

2

Sophie

24 Oct 2023

·

Stayed 2 nights

we were unable to check in. random people who didn’t even work there had us knock on doors (they printed key cards that accessed every room) to find open rooms. huge security breach to let random people behind the desk and in the computer. i’ll b escalating this issue as well bc that was completely unacceptable. i was late for my event it was brutal

10

Bonnie

11 Mar 2025

·

Stayed 1 night

The staff was really nice and very helpful.

4

Cheron

15 Jul 2025

·

Stayed 3 nights

The bartender was very accommodating very nice. The staff was not that friendly. The hotel was dirty. Elevator was dirty stains all over the floor. Laundry room was not working didn’t bother to inform the people before we went to stay there. The rest of the staff was not that friendly

4

Angela

27 Jun 2023

·

Stayed 1 night

Waited about an hour to check in-room wasn’t available until 4

4

Bob

10 Mar 2025

·

Stayed 2 nights

When I checked in, there was no one at the front desk. I walked around the lobby looking for someone for 15 minutes or so. Parking had to pay by your phone in advance - was separate billing from hotel. Advertised a buffet, but had to order off the menu instead. Won't be staying here again.

2

Paula

21 May 2025

·

Stayed 1 night

The front desk person was condescending. She spoke really fast when explaining things, not sure if she was trying to confuse matters. When I told her to stop and stop being rude she began to argue with me, not sure what she was trying to accomplish but I didn't appreciate it.

10

Brandon

19 May 2025

·

Stayed 2 nights

Had to book with them after another hotel did not work out. I will definitely be staying with them for future stays. Super friendly staff! Professional and ready, I half expected them not to have my booking ready because I booked it so quickly third party and was happily surprised they were ready for me. Cheap, plentiful, secure parking. Close interstate/highesy access, within 10 min of downtown and Westport. Clean room. Quiet area. Pleasantly surprised! Check them out!

8

WILLIAM

22 Apr 2024

·

Stayed 1 night

Clean room. Very friendly staff. Nice atmospher.

10

Samantha

1 Jul 2024

·

Stayed 1 night

Staff was amazing

10

Nancy

12 May 2025

·

Stayed 1 night

The night clerk Lilly was incredibly kind and helpful. The hotel was very clean and very quiet. The beds were too low IMHO.

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Location

Location is convenient to highways and downtown venues like the T-Mobile Center and Hyvee Arena, but multiple reviews say the immediate area feels run down, not very walkable, or uncomfortable at night.

Related guest reviews

8

Brook

13 Feb 2024

·

Stayed 1 night

Great hotel, not in an overly nice area of town but not terrible. Had a homeless person ask for money outside the hotel doors. Rooms were nice, staff friendly. Perfect for an overnight stay. Bar & restaurant was closed on a Saturday night so that was a bummer.

10

Megan

10 Feb 2025

·

Stayed 1 night

Our room wasn't ready at check-in. However, the front desk staff were incredible kind. They sent someone to clean the room as soon as we arrived. We parked in the secure parking area and fifteen minutes later we were in our Junior Suite. The bedding was freshly laundered, the bathroom was clean and adequately stocked. It was quiet, comfortable, and less than a 10 minute Lyft to the T-Mobile Center. Great place to stay.

6

Deborah

12 Aug 2025

·

Stayed 1 night

The property had a nice facelift, but the common areas, ventilation system, and general feeling of the property did not live up to the usual experience at a Hilton Garden Inn. The bedframe was very noisy, the room seemed excessively humid despite using AC, the elevator needed some touch up. Nothing terrible, but just not quite up to expectations. The neighborhood is not conducive to walking at night.

10

Jacqueline

6 Oct 2024

·

Stayed 3 nights

It was closer to Hyvee arena

4

Brae A.

30 May 2023

·

Stayed 2 nights

Room had poor water pressure, ineffective and noisy A/C and area was less than ideal. Didn’t realize downtown KC was isolated on weekends. No restaurants or places to walk to, and would t feel safe walking around anyways. Will not return.

10

Brandon

19 May 2025

·

Stayed 2 nights

Had to book with them after another hotel did not work out. I will definitely be staying with them for future stays. Super friendly staff! Professional and ready, I half expected them not to have my booking ready because I booked it so quickly third party and was happily surprised they were ready for me. Cheap, plentiful, secure parking. Close interstate/highesy access, within 10 min of downtown and Westport. Clean room. Quiet area. Pleasantly surprised! Check them out!

8

Sarah

16 Jan 2023

·

Stayed 1 night

This hotel is decent for the price. The area of the city seems slightly run down so that is really my main complaint. The room itself is nice and was clean with satisfactory to above average amenities. One lamp was missing a bulb in the room. Also there was no information on the hotel itself located in the room i.e. a book or paper containing where ice machines are, WiFi connect info., and if there is a gym/where anything is like the restaurant and bar, etc.

4

Morten

7 Jun 2025

·

Stayed 1 night

The hotel was pkay but the area a bit shady

8

William

9 Aug 2024

·

Stayed 1 night

Clean,safe convenient to freeway

10

Elizabeth

15 Oct 2023

·

Stayed 1 night

Great location with Lyft access to the city

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Dining

Dining is inconsistent: breakfast is usually not included and often rated average for the price with limited replenishment, and the bar or restaurant was sometimes closed; a few guests praised a helpful bartender or noted occasional compensation.

Related guest reviews

10

Melissa

16 Apr 2023

·

Stayed 3 nights

We liked the gym the best. It has both cardio and various weights. The room was quiet and clean. The coffee was free, but breakfast was $6.

8

Brook

13 Feb 2024

·

Stayed 1 night

Great hotel, not in an overly nice area of town but not terrible. Had a homeless person ask for money outside the hotel doors. Rooms were nice, staff friendly. Perfect for an overnight stay. Bar & restaurant was closed on a Saturday night so that was a bummer.

8

Greg

10 Mar 2025

·

Stayed 4 nights

Breakfast included with lodging would be nice!

10

Brett

22 Aug 2024

·

Stayed 1 night

We booked our room last minute and were pleasantly surprised by the size of our room for the price. We returned from the event and the bartender was kind enough to stay open for us past his regular close time. He made great cocktails and great conversation.

10

Katelyn

28 Aug 2023

·

Stayed 1 night

Everything about our stay was great! The only thing that went wrong was we had our fire alarm in our room go off twice without any reason, but the manager comped our breakfast for the inconvenience (even though it really wasn’t even a big inconvenience). The property was clean, the staff was nice and accommodating, the room had everything we needed, etc. 5 stars!

6

Janet

1 Jun 2024

·

Stayed 1 night

It was ok we paid 280 the night and it was not a wow place and had to pay for breakfast

4

Bob

10 Mar 2025

·

Stayed 2 nights

When I checked in, there was no one at the front desk. I walked around the lobby looking for someone for 15 minutes or so. Parking had to pay by your phone in advance - was separate billing from hotel. Advertised a buffet, but had to order off the menu instead. Won't be staying here again.

6

Carol

6 Mar 2023

·

Stayed 1 night

The hotel was fine but, I specifically booked it because it had a bar and restaurant. Unfortunately, the night we were there neither was open because they had no staff. I feel like this should have been made clear when I made the reservation as I would have gone elsewhere.

6

Jolie

27 May 2025

·

Stayed 2 nights

It was okay. Not the cleanest at all. No breakfast offered. Parking is pay

6

Andrew

14 Jul 2025

·

Stayed 2 nights

-The toilet handle would often not work and toilet would run until you removed the tank cover to adjust the tank components to allow the tank to stop running. -The bed had two metal bracket's sticking out from the side of the bed which we scraped our legs on multiple times. -We ate breakfast both days staying here and it was average at best. For paying $12/person for the breakfast buffet, you'd expect more options and better quality. Both days we ate over an hour before breakfast was over and the food was extremely low. An employee walked the buffet to check on food but then walked away without getting more food. Definitely learned our lesson not to eat breakfast here again. Most hotels that have basic continental breakfast included have a better selection and quality than what you had to pay premium prices for here.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$117
February	US$133
March	US$125
April	US$140
May	US$152
June	US$199
July	US$196
August	US$108
September	US$149
October	US$172
November	US$120
December	US$139

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $152	18 $154	19 $191
20 $143	21 $131	22 $143	23 $124	24 $139	25 $231	26 $227
27 $132	28 $120	29 $121	30 $122

Su	Mo	Tu	We	Th	Fr	Sa
				1 $127	2 $153	3 $159
4 $113	5 $101	6 $99	7 $100	8 $145	9 $190	10 $235
11 $102	12 $95	13 $108	14 $124	15 $126	16 $172	17 $294
18 $150	19 $108	20 $117	21 $101	22 $154	23 $167	24 $181
25 $95	26 $107	27 $108	28 $108	29 $107	30 $127	31 $118

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Monthly average prices

About this property

Location

Room options

Standard Two Doubles

Junior Suite, 1 King Bed

Two Double Beds, Accessible

Room, Accessible

One King Bed, Accessible

Room, 1 King Bed, Accessible

Standard King

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hilton Garden Inn Kansas City

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Prices for upcoming dates