Name: Extended Stay America Suites - San Jose - Santa Clara
Address: 2131 Gold Street, Alviso, San Jose, California, United States of America, San Jose, Santa Clara County, US
Price range: US$110–US$390 per night
Rating: 7.18

What guests think

At Extended Stay America Suites - San Jose - Santa Clara, guests frequently praise friendly, accommodating staff and the walkable location to Levi’s Stadium, yet many report inconsistent upkeep, dated rooms, and limited amenities that make the experience hit-or-miss.

Cleanliness feedback ranges from tidy stays to complaints of odors, sticky floors, mold, and occasional pests. Noise from nearby trains and thin walls is mentioned, while the grab-and-go breakfast is very limited and sometimes understocked. The property suits budget-minded visitors prioritizing proximity to events over full-service comforts.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are basic, with onsite laundry and ample parking noted. Several reviews mention no ice or vending machines and recurring elevator issues.

Related guest reviews

10

Robert

5 Aug 2025

·

Stayed 1 night

The floors were very dirty. Threw away our socks because they were so black and nasty. Food? Only 2 muffins, coffee, tea, & hot chocolate options. Shouldn’t be listed as breakfast included when it’s only snacks. No ice available. All kitchen items had to be requested, very inconvenient.

6

Tritia J.

24 Jun 2024

·

Stayed 1 night

We got there no one at front desk other than bags dirty linen on the counter. Facility needs a refurbish ASAP We booked this hotel for easy access to Levi Stadium, but it’s Pedestrians friendly.

2

Sri Harsha

27 May 2025

·

Stayed 13 nights

Easily the worst stay in my recent times. Heavily understaffed so housekeeping is once only in 2 weeks. Special requests are taken but never executed. I had roaches in the room and only after I showed the manager pics they agreed to clean the room. Also no bodylotion provided plus day of checkout the elevator was down. Too many redflags, wont return and will remove this from my company list to use as well.

8

Darlene

10 Dec 2022

·

For the game or an event this property is within walking, however no where to eat anywhere near. Hotel breakfast is instant oatmeal, muffins or granola bars, adequate but no option near. Staff and hotel are friendly, clean area and lots of parking.

2

Matthew

1 Jan 2025

·

Stayed 1 night

I did not see a worker other than when I stood there for a while to check in. No vending machines of any sort for a beverage or water. The room was in poor condition and not clean. Iv stayed in a lot of rooms and this was among the top 3 worst stays. Also the beds were uncomfortable which was the least of the problems.

8

IMPORTACIONES

4 Aug 2024

·

Stayed 1 night

Clean and it had laundry

2

Karina

4 Aug 2025

·

Stayed 1 night

We went for a concert at Levi stadium. Will never stay here at this location again. No ice machine, no blow dryers, no coffee makers in room. Made getting ready before concert inconvenient.

6

Edgar

24 Aug 2023

·

Stayed 2 nights

Nice Hotel staff was cool parking for 30ft truck was great!! but no dining around the area and the train passes from 6am to 12 midnight so if sleeping is a priority it’s limited

2

Fernando

15 Sept 2025

·

Stayed 2 nights

Looks great from outside but outdated inside. Single elevator that's clanky and oftentimes don't open if you are coming down from the 2nd floor. My wife is disabled so you know it's a problem. I left an inflatable leg wedge my wife use to elevate her legs after a long day and I called to see if they have it on their lost and found. I wasted some time to stop by this hotel just to be told that they did not find any and must have thrown to the garbage??? so beware. Make sure you get all your belongings before checking out or you'll be sorry. Lesson learned. For me I won't waste my money to check-in on this place again.

2

Crystal

25 Mar 2024

·

Stayed 3 nights

Was given a smelly dirty room with no blackout shades The breakfast was minimal No ice onsite- but the rooms have fridge/freezers to buy your own ice I will not stay here again.

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Cleanliness

Cleanliness is inconsistent: multiple guests reported odors, sticky floors, mold, and occasional pests, while others found spaces acceptably clean.

Related guest reviews

2

Yehoshua

3 Jul 2025

·

Stayed 1 night

Moldy shower.

2

Andres

23 Oct 2024

·

Stayed 1 night

Found mold in the shower

6

Rogelio

30 May 2024

·

Stayed 1 night

Bath is dirty and smells bad hallways and elevator

2

Sardar Hamza

7 Jun 2024

·

Stayed 2 nights

The rooms are super old and dirty. The sink area had not been wiped and there was a cockroach in the bathroom. Would not recommend!

2

Diana

4 Sept 2025

·

Stayed 1 night

The room seemed ok at first but upon returning from our concert we were going to sleep n noticed floor was extremely sticky n saw weird splash stains on walls upon inspection we came across many areas that haven't been cleaned or swept in a long time ! The blankets had hairs on them n didn't feel washed and theeennn the phone didn't work to call front desk so I tried calling from my phone nobody answered the phone. Very disappointed. Would not stay here again

2

Jhoana

9 Jan 2024

·

Stayed 3 nights

The Carpets on the 2nd floor smells terrible the room was dirty, there was food stains all over the fridge and hair in the tub. There were 2 (what looked like dried buggers) on the base board of the bed. The burners of the kitchen were extremely dirty and there was splatter in the microwave. I had to get my own Clorox wipes to be able to stay because everything around the area was booked if not we would have left

2

Timothy S

14 Dec 2024

·

Stayed 1 night

Terrible stay room had a wierd odor. Pillow cases were dirty and only had two pillows in our room. Moldy shower curtain. Terrible breakfast on had muffins and Breakfast bars. There was no sugar for the coffee. Room key never worked always had to get it fixed. Would not recommend staying here.

2

Brenda Lee

3 Sept 2025

·

Stayed 1 night

The first thing I did when I checked in was jump in the shower and my son got into bed. I noticed it was dirty so I took a washrag and cleaned up the tub myself. During my shower I looked over to see the shower curtain was dirty. Gross. After my shower I asked my son to get in and he yelled from the shower "Mom, there's bed bugs, there's one on me." I pulled back the bedding to see super dirty sheets (dirt, hair dead bugs) and took a few photos of bed bugs. I called the front desk to tell them we were leaving and asked for a refund and he stated I would need to wait until Monday when the manager came in. After having hotels.com follow up, the manager declined my refund so I am moving forward with reporting to the county health department, the corporate office, and disputing the charge on my credit card. I wish I would have taken more photos but it was late at night and I was more worried about finding another place to stay.

2

Y S

1 Feb 2025

·

Stayed 1 night

I travel frequently for business and stay in hotels often. This morning, I woke up feeling itchy and found multiple bug bites on my arms and neck. This is absolutely horrifying and infuriating. Right now, I am in California for a business event that I have been preparing for over a year, after traveling from New York. However, the hotel is dirty, there was no hairdryer, and worst of all, there were bed bugs, which have severely bitten my neck and arms. I intend to file a formal complaint about this. Additionally, I have taken photos of the affected areas.

2

Karalyn R

27 Sept 2024

·

Stayed 3 nights

Dirty floors in the hall and room. Not white towels. Thin blankets. Shower that didn’t drain…

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Rooms

Rooms are dated and show wear; comfort varies, with some finding beds uncomfortable. Expect train noise and thin walls, basic kitchenettes often not pre-stocked, and slower free Wi-Fi unless you pay for an upgrade.

Related guest reviews

6

shelley

13 Dec 2023

·

Stayed 2 nights

Property had a little kitchenette, but wasn't stalked with silverware, or any sort of dishes. So what was the point of having a kitchenette. Room could have been a little cleaner. Dried up bug on counter and some stains on the laminate floor, that easily would have come up with a mop. Bed seemed to be nice, clean and fairly comfortable.

2

Aram

20 Jul 2024

·

Stayed 14 nights

Dirty No services No internet (speed of free Internet is close to 0) Ants all over the room. Should not cost more then $50 per day, and it is so dirty that you should bring your sleeping bag.

6

Razel Junne

2 Aug 2025

·

Stayed 1 night

Frequeny Train goes by blowing their horn. Hard to sleep.

6

Molly

24 Nov 2025

·

Stayed 7 nights

The staff were very friendly. The room was ok. The bed was so uncomfortable. I could feel the metal from the mattress poking through. I actually hurt my knee and elbow on it. The refrigerator

6

Nitin

6 Apr 2024

·

Stayed 1 night

The pictures are completely deceiving. The rooms are old. The amenities are old. The staff was very nice and kind. They allowed us for an early check in. We had to switch the room because the smoke detector kept beeping and the thermostat was out of battery. The front desk lady immediately offered to switch our room.

6

Bryan

4 Sept 2023

·

Stayed 2 nights

The floor was oily, the microwave was dirty, there was hair in the freezer, and I had to go to the front desk to request toilet paper. I was confused by the amenities (pots, pans, toaster, etc.) that were free and what cost extra, as I saw them separated (free and extra cost) on a card in the room but combined on a computer monitor at the front desk. Wi-fi was free, but there was a cost for high-speed wi-fi. There was little to no description in the room or in the lobby area. It would be nice to have clarity. When I left and the person at the front desk said I was all set, I had to ask for a receipt or else I wouldn't have known what I paid.

8

Haruka

10 Feb 2024

·

Stayed 1 night

It's good for the price you pay in Silicon Valley. No USB port to charge your gadget, so you'll need to bring your USB charging port. One thing about the AC/heater in the room. There's a sticker on the AC to tell you not to use the AC controller but the thermostat on the wall. The one on the wall wasn't functioning, so I assumed it's just broken. Right before I checked out, I noticed that the AC controller on the AC worked... When in doubt, try both. Wall and floors are thin. You can hear your neighbor walking in the room and taking shower etc but if you don't have a crazy neighbor, it's manageable. It's quiet at night except occasional train horns but in the morning you constantly hear cars. Blanket was very thin. I was a bit cold.

6

Ernesto

4 Aug 2025

·

Stayed 1 night

Staff at check in were friendly and fairly fast. At night the staff was limited only one member and it took a while to get his attention. Key card somehow stopped working and there wasn’t any access until it was fix. The rooms are perfect, but do have lots of wear and tear, a little spotted dirty areas, and bathrooms outdated and low flush/water drainage.

6

christopher

28 Jun 2025

·

Stayed 3 nights

The rooms had very limited electrical outlets. The bathroom door was not your average door. It seemed to be a metal door that should be used for a utility closet. The breakfast was not it. Just pre-packaged muffins & granola bars with coffee. We only stayed here because we could walk to Levi’s Stadium within 20 minutes.

8

Semih

23 Aug 2024

·

Stayed 1 night

Sound isolation was not great.

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Service

Service is mixed: many praise friendly, accommodating staff and smooth early check-ins, but others experienced understaffing, long waits, and unhelpful or rude interactions.

Related guest reviews

4

Valentino

11 Nov 2025

·

Stayed 2 nights

The room was satisfactory overall, although several lights were not functioning. There was rarely anyone present at the front desk. Upon check-in, we had to wait approximately ten minutes before an attendant arrived. The following day, the staff member at the front desk did not acknowledge us; despite our greeting, he continued his conversation with the housekeeper and offered no response. Given this experience, we will look for alternative accommodations when we visit Santa Clara next year

6

Narcisa

26 Jun 2023

·

Stayed 2 nights

No front desk available have to wait more than 30mins so i have to leave and come back, no one answers the phone too.

6

Nicole

30 Jul 2025

·

Stayed 1 night

It was honestly just a basic hotel that we got for an affordable price for the night. Whoever the employee was at the desk on Saturday July 26th a midnight was UNBELIEVABLY SLOW. I understand some things take time, but I stood there for 40 minutes. Not only that, why was my ID scanned and full credit card information written on the same paper and laid on the counter in full view of anyone in the lobby? It rubbed me the wrong way. I guess you get what you pay for. Guess I didnt need to rush as fast as I thought I had to in order to make it there before midnight to check in. The room was fine, but the light above the kitchen had no cover on it and it was similar to a ling fluorescent light so you could see the guts of the light, and the light beside the closet corner you couldnt turn on or it would flicker like you were in a horror movie.

10

eric

12 May 2024

·

Stayed 1 night

Thank you Ivan at the front desk for starting our stay off right! After reading some of the reviews I was a bit skeptical to say the least but after Ivan gave us an extremely smooth check in I felt much better about choosing Extended stay Santa Clara! Thanks Ivan👍

10

Devina

28 Aug 2025

·

Stayed 1 night

I have been coming to this property since last 2 yrs , staff is extremely friendly and accommodating.. I request for early checkin fewer times and they have been able to give me. I strongly recommend this hotel.

10

Winston

8 Aug 2025

·

Stayed 1 night

The staff was amazing and courteous. Accessible to the 101 and 880 freeway and close to Great America, Levi Stadium, ATT Arena and local colleges.

2

Ken

5 Jun 2025

·

Stayed 1 night

the woman at checkin was terrible, rude and very difficult to deal with. The manager and the woman had a conversation about someone on the phone at the front desk right in front of us while we were waiting to check in. Then the manager took the phone and had a long deeply personal conversation right in front of us while the woman watched him without helping us. when he finished the call then the woman turned to "help" us but was very rude.

2

lorna

28 Jul 2024

·

Stayed 1 night

Check in was 3pm. Arrived at 6pm and room wasn’t ready. Im sure the guy working reservation was also cleaning rooms. He kept disappearing for a long time. We almost missed our appointment we had at 7pm. Terrible hotel. Never again.

10

Talon

27 Mar 2023

·

Stayed 1 night

I only needed a place to nap right before a flight. I got in around 1am and the sign said that the front desk staff is 5am to 11pm. There was a phone that let me call someone and within minutes there was a guy who looked like I just woke him up. He was more than happy to check me in at 1am. I have been turned away at hotels like this saying its to late. This was a nice change of pace and I appreciate him.

10

Devina

25 Feb 2025

·

Stayed 1 night

Front staff and all their team members are very friendly ans moreover they always allow me on request early checkin .. ekandra front desk person is very professional and helpful !

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Location

Very convenient for Levi’s Stadium and freeway access, but the immediate area has limited dining and shops. Train tracks nearby can add noise for some rooms.

Related guest reviews

8

Stacy

3 Aug 2025

·

Stayed 1 night

Good hotel to walk home from Levi’s Stadium

10

James

12 Dec 2023

·

Stayed 2 nights

Perfect place to stay if you’re going to watch a Niners game. You can walk to the stadium which is a 20-25 minute walk or you can catch the bus which is a five minute ride.

6

Li tah

26 Jul 2023

·

Stayed 4 nights

Convenient location and good staff but train passing through the back of building daily.

10

Winston

8 Aug 2025

·

Stayed 1 night

The staff was amazing and courteous. Accessible to the 101 and 880 freeway and close to Great America, Levi Stadium, ATT Arena and local colleges.

10

Manuel

24 Jun 2024

·

Stayed 1 night

Walking distance from Levy’s stadium.

6

Edgar

24 Aug 2023

·

Stayed 2 nights

Nice Hotel staff was cool parking for 30ft truck was great!! but no dining around the area and the train passes from 6am to 12 midnight so if sleeping is a priority it’s limited

8

benjamin

27 Nov 2023

·

Stayed 2 nights

Quiet area, but facility needs updating. ok for a weekend getaway. Convenient location by California's Great America

6

Russell

6 Oct 2023

·

Stayed 1 night

No where to get a good meal

8

Charles

11 Sept 2023

·

Stayed 1 night

Pretty good room for the price. Everything is clean and new looking and it's right off the freeway. Only thing inconvenient is there's nothing but office buildings for a few miles around, so you need to travel a little if you need to buy anything. Still a good place though. I recommend it.

10

Paul

23 Jan 2023

·

Stayed 1 night

Great comfortable stay. Location great for the Levi’s stadium

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Dining

Breakfast is minimal grab-and-go items like coffee, muffins, oatmeal, or granola bars, and supplies can run low or be unavailable.

Related guest reviews

8

Sharon

5 Dec 2022

·

Stayed 2 nights

Breakfast was not satisfactory - no hot water, supplies were low

4

Chris

26 Nov 2025

·

Stayed 1 night

Kinda dirty. Smelly. The “breakfast” was packaged snacks at best. I won’t be staying here again if it were the only hotel within 30 miles of my mothers funeral.

10

Bryan

18 Sept 2024

·

Stayed 1 night

Good coffee, muffins & cereal bars for breakfast, easy to operate tv remote

4

Allison

16 Nov 2025

·

Stayed 3 nights

The breakfast that was on the pictures when we booked, was not what was out. That is why we picked this hotel so we could save money on breakfast every day. This hotel was not worth the price. The room was gross and the pots/pans/ spatula/silverware they gave us were gross.

2

Shankar

7 Aug 2025

·

Stayed 2 nights

Breast fast not available on the 2nd day. even when it's there its limited.

6

Benjamin

30 Oct 2023

·

Stayed 2 nights

Close enough to Levi’s Stadium but don’t think “free breakfast” means food. It’s coffee and a muesli bar.

6

christopher

28 Jun 2025

·

Stayed 3 nights

The rooms had very limited electrical outlets. The bathroom door was not your average door. It seemed to be a metal door that should be used for a utility closet. The breakfast was not it. Just pre-packaged muffins & granola bars with coffee. We only stayed here because we could walk to Levi’s Stadium within 20 minutes.

4

Grant

12 Nov 2023

·

Stayed 2 nights

There were cigarette stains on the countertops and tub, stained and torn carpet. Really not worth it. Breakfast was only instant oatmeal and coffee and or tea. I will not return here

8

ESTHER

10 Aug 2025

·

Stayed 2 nights

Breakfast I think they can do better

4

Robert

24 Jun 2025

·

Stayed 1 night

The property was very disappointing. Breakfast was a joke,coffee and a choice of two different muffins,that was it. You,expedia needs to set minimum standards and soon.no toiletries except oneskinny soap bar no shampoo no conditioner among other shortfalls avoid if can but it was clean.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$114
February	US$204
March	US$129
April	US$117
May	US$125
June	US$181
July	US$128
August	US$131
September	US$111
October	US$124
November	US$112
December	US$110

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $292	17 $133	18 $121	19 $178
20 $160	21 $115	22 $131	23 $130	24 $110	25 $114	26 $134
27 $220	28 $129	29 $132	30 $126

Su	Mo	Tu	We	Th	Fr	Sa
				1 $117	2 $115	3 $145
4 $225	5 $128	6 $133	7 $132	8 $126	9 $180	10 $301
11 $390	12 $137	13 $147	14 $148	15 $134	16 $152	17 $138
18 $136	19 $227	20 $134	21 $133	22 $122	23 $153	24 $153
25 $128	26 $134	27 $145	28 $144	29 $119	30 $150	31 $154

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Monthly average prices

About this property

Location

Room options

Studio, 1 King Bed

Studio, 2 Double Beds

Studio, 1 Queen Bed

Studio, 1 Queen Bed, Roll-In Shower

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Extended Stay America Suites - San Jose - Santa Clara

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