La Quinta by Wyndham San Antonio North Stone Oak

Decent hotel, although the beds were not the most comfortable.

The place is TERRIBLE !!!

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Very Disappointing Stay at La Quinta Unfortunately, my stay at La Quinta was far below what I would expect from a hotel of this brand. The room was dirty, and the shower dispenser was broken. There were not enough towels provided, and the chair in the room was actually broken. When I sat down, the chair gave way and dropped me out of it. That is a serious safety concern that should have been addressed before the room was rented. The bed was extremely hard and lumpy, making it difficult to get a comfortable night's sleep. The check-in experience was also frustrating. The front desk employee remained on the phone throughout my entire check-in, which came across as very unprofessional. On top of that, my room key did not work—not once, but twice. I was also asked to provide information during check-in that apparently was not necessary, and the hotel made a copy of my credit card. That raised additional concerns for me about how my personal and financial information was being handled. Overall, this was a very disappointing experience. Between the condition of the room, the broken furniture, poor check-in experience, key issues, and concerns about the information requested, I would have a difficult time recommending this La Quinta to other travelers. The property needs to take a serious look at both its room maintenance and customer service.