Name: Allegro Playacar - All Inclusive
Address: Lote Hotelero No. 7, Playacar Zona Hotelera, Playa del Carmen, Solidaridad, Quintana Roo, Mexico, Playa del Carmen, Quintana Roo, Mexico
Rating: 7.48

Guest reviews

7.5

Good

Based on 1,001 verified reviews

Who stays here?

Business

0%

Couple

45%

Family

31%

Group

19%

Solo

3%

What guests think

AI-generated summary based on recent guest reviews

At Allegro Playacar - All Inclusive Resort, guests consistently praise the friendly staff, beautiful beachfront setting, and relaxed, walkable size, while feedback on rooms, food, and maintenance varies widely across stays, creating a mixed overall experience.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

6

Leslie

27 Jan 2026

·

Stayed 7 nights

Our room was clean, however the bathroom room area had odor of sewer. We reported this to the front desk staff and he said someone would be at our room right away. No one came. No one contacted us. We kept toilet cover shut and bathroom door shut. The odor would come and go for the rest of our stay. The staff at the pool, breakfast and buffet are attentive and friendly. We always enjoy our time at the Allegro! Beach was beautiful!

4

Jason

14 Jan 2026

·

Stayed 5 nights

The resort was lacking in so many ways

10

Erin

13 Jan 2026

·

Stayed 5 nights

Absolutely fabulous!

2

Richard

12 Jan 2026

·

Stayed 7 nights

There were three couples on the trip. Two did not have hot water during their stay. Marvin at the front desk kept hanging up on one of the couples because he was alone at the front desk. They just kept saying they would take care of it. One also did not have a working safe or coffee maker. The desk staff was terrible and didn't want to be bothered. The food was ok, but the food temperature needed to be better regulated. Food was just barely warm sometimes. One huge plus was the wait\bar staff. Humberto, Bernardo, Gerardo, Armando, Lucas, Moses among many others made the trip fun and enjoyable. Without them it would have been terrible. We will not return.

6

Kimberly

11 Jan 2026

·

Stayed 3 nights

The location and beach were excellent—by far the best part of this resort. The staff was friendly and housekeeping did a great job. Unfortunately, the food was repetitive and below average, except for the New Year’s Eve dinner, which was outstanding. The specialty restaurant reservation system was awful, requiring guests to stand in line for up to an hour every morning. Hot water was inconsistent, the adult swim-up bar was overrun with kids, and policies were not enforced. The gym had broken equipment and cleanliness issues. Entertainment was very poor overall—loud, crackling sound, amateurish shows, and many guests walked out. Great beach, but too many operational issues to recommend.

Lote Hotelero No. 7, Playacar Zona Hotelera, Playa del Carmen, Solidaridad, Quintana Roo, Mexico

Location

With a stay at Allegro Playacar - All Inclusive in Playa del Carmen (Playacar), you'll be within a 5-minute drive of Playacar Beach and Quinta Avenida. This all-inclusive property is 1.5 mi (2.4 km) from Playa del Carmen Main Beach and 5.3 mi (8.6 km) from Xcaret Eco Theme Park.

Piste Cyclable sur Paseo Xaman-Ha(0.4 Miles)

Mayan Ruins of Playacar(0.4 Miles)

Playacar Beach(0.7 Miles)

Xaman Ha Aviary(0.8 Miles)

Plaza Paraiso(1.1 Miles)

Paseo del Carmen(1.1 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 00:00

Before 12:00

Good to know

Additional policies and info about this property.

FAQs

Yes, free self-parking is available on-site. However, parking is limited.

A complimentary buffet breakfast is served daily from 7 AM to 10 AM.

No pets and no service animals are allowed at this property.

Check-in is at 3:00 PM and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

Yes, airport shuttle services are available. Pricing and arrangements can be made directly with the property.

The property offers limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific features may vary, so contacting the property for detailed information is recommended.

The property is located in Playacar, Playa del Carmen, within a 5-minute drive of Quinta Avenida and Playacar Beach. It is approximately 1.5 miles from Playa del Carmen Main Beach and 4.9 miles from Xplor Theme Park.

Yes, there are 3 outdoor swimming pools available, including a children's pool. The pools are operational year-round.

Children are welcome at the property. Kids can stay for free up to a certain age, but specific age limits are not provided.

The property does not specify the availability of extra beds or cribs. It is recommended to contact the property directly for specific requests and confirmations.

Allegro Playacar - All Inclusive

Amenities

Property description

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Guest reviews