Fairmont Mayakoba

The rooms are clean, but the style is outdated and extremely minimalistic no charm, no character. Definitely not what you expect from a hotel of this level. The restaurants are expensive by far too expensive for the quality offered. The Italian restaurant was honestly terrible: “homemade” seafood pasta with a tomato sauce that tasted like it came straight from a can, and a risotto that was completely wrong, both visually and in taste. It didn’t resemble a proper risotto at all. Breakfast was also disappointing: average quality, tasteless fruits, and bad coffee. On top of that, the service is rigid and unfriendly. Breakfast opens at 7:00 and they mean exactly 7:00, not a minute earlier. We were even told to wait for 40 seconds. That kind of inflexibility is frustrating, especially for families. The pool area is another issue. Guests are allowed to drink and eat in the pools, and there is little to no control. As a result, there are glasses, utensils, and trash left aroundsometimes even inside the pool. It feels messy and poorly managed. Positive: The concierge area allways helpfull and frendly. The beds are confortable for the sleep and the Laguna area Another important point: the hotel is very isolated. It only really makes sense if you plan to stay inside the resort most of the time. Conclusion: far too expensive for what you gut mediocre food, rigid service, and no real atmosphere. I would not come back and do not recommend it.

The room was fantastic and the property was u believable.

This resort was incredible in many ways. Gettinf around the resoet is easy with lots of carts to pick you up and bikes readily available. The property is well cared for and maintained. It is large and offers various restaurants. We were in a casita room was perfect and spacious with balcony and table and huge bathroom. We liked that my husband could get up early, close the double doors to the bathroom and I could sleep longer. The adult pool was the place we hung out most of the time. Pool bar and food is great. What we were disappointed with the insane prices for food. Breakfast buffett was $50USD per person! This is $70CAD for us. What is worse is we heard from a gentleman that stayed there at a different time that the resort raises their food prices during the spring break. I get that the resort may raise prices to stay when it is busy but to also gauge people on the food seems sneaky and shady. We were also disappointed that the beach that was advertised was not what we experienced. It was not swimmable at all due to massive seaweed. They should disclose this when you book. We overpaid for everything. We took a taxi into Playa and it is $70 CAD round trip and with dinner it was still less than staying on resort for dinner and great quality food! I dont think we would stay there again.

Beautiful resort with average food

our stay was extended by an extra four days due to a historic blizzard on the United States East Coast. The same day in Jalisco, there was Narco violence that shut down Puerto Vallarta and Guadalajara. Despite everything going on around us, we had an amazing stay. The staff is universally wonderful, polite, and endlessly helpful. Gabriel at the front desk was instrumental in helping arrange a room past our expected checkout date. Everyone from the cleaning staff to the general manager did everything to help make our stay not just easy but amazing. We'll be back next February.