Name: The Charm Brighton Boutique Hotel & Spa
Address: 20-21 New Steine, Brighton, England, United Kingdom, Brighton, East Sussex, GB
Price range: $80–$332 per night
Rating: 9.17

What guests think

At The Charm Brighton Boutique Hotel & Spa, travellers consistently praise friendly, attentive staff, spotless rooms, and a generous breakfast, alongside a convenient Kemptown location a short walk from the seafront, pier, and the Lanes.

Rooms are often comfortable and some have sea views or balconies, but a few are compact or in the basement, with occasional noise from floorboards or plumbing and views not always matching expectations. There is no lift and stair climbs can be steep, parking can be tricky though permits are sold, and heating or air conditioning timing leaves some guests too cold or too warm. Spa access is limited to paid hot tub or treatments with mixed clarity around pricing and availability. Expect a friendly, well-kept boutique stay near the beach with some quirks of an older building.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are basic for a boutique stay: there is no lift and stairs are steep, parking is limited but the hotel sells local permits, and spa use is mainly a paid hot tub or adjacent treatments.

Related guest reviews

10

Belinda

Sep 26, 2023

·

Stayed 1 night

A "charming" hotel ... staff were lovely and helpful. The only down side is the parking ... there isn't any! But if you can find a space, the hotel can give you a "24 hour permit" for £15 ... Our room was a "compact double" and it was ... but absolutely fine for one night. One thing though, if you do go for the "compact double" be aware that these are on the 4th floor and there is no lift!!!

10

Roger

Aug 24, 2025

·

Stayed 1 night

Hotel and staff are really very good - a lift would be nice but that’s the only negative. Breakfast fabulous with plenty of attentive staff

10

Treva

Oct 10, 2025

·

Stayed 2 nights

Highly recommend if you want a comfortable, friendly, no frills stay in a place maintained at a high standard. We had a very warm welcome from Aya (sp?) who was gracious and helpful to us in our exhausted and jet lagged state. Other staff members were very helpful with questions as well. Room 21 is on the third floor, which is quite a few stairs (no lift/elevator) so if you have any mobility challenges keep that in mind when booking. Spotlessly clean, the room had 2 chairs, table, bed with side tables, luggage stand, and mini fridge. A closet had hangers, safe, kettle with tea/coffee and one cupboard. There is no dresser so your clothes stay in your bags. Mattress is on the firm side. The bathroom is narrow with a powerful shower that has plenty of hot water. The sink is quite small with room for a toothbrush and little else as there isn't a countertop or vanity. No area for products or toiletry bags except one shelf above the toilet. Of course this is an older building and with that comes creaky floorboards and the occasional noise of another room's door closing as people are leaving in the morning. No needless bright lights from electronics in the room as I have often encountered in hotels once all the lights are off and you've got into bed. St James Street around the corner has a Co-op and Morrisons for any snacks you may need as well as cafes and restaurants.

10

Julie

Nov 30, 2024

·

Stayed 1 night

Perfect location, make sure to check their website as it gives great, clear parking info thats not on booking sites. Lovely clean room, great shower, friendly check in staff, would recommend

6

mrs j h

Apr 1, 2025

·

Stayed 1 night

Staff really pleasant and helpful however I went to this hotel to enjoy the spa and all the photos show a hot tub. The hotel does NOT have a spa there is a separate privately owned one next door where you can book and pay for everything additionally. There is a hot tub in the garden of the guest house bootable at £35 per hour per person. None of this is evident on their website. So no spa break. Parking is £15-£17.50 every 24 hours. So looking forward to my spa night away, was a major disappointment

10

Christopher

Apr 24, 2023

·

Stayed 2 nights

Nice fresh hotel in good location, quirky area of Brighton with lots to do. Good transport links as well. If you don't like stairs (this hotel has some very steep and narrow stairs) then ask for a ground floor room.

10

Hayley

May 4, 2024

·

Stayed 1 night

Great location, parking isn’t great. Had to pay £17 for the day, the hotels its self is lovely though and would definitely book again

10

Rupert

Dec 27, 2024

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Stayed 1 night

Wonderful hotel just up from the seafront & pier and a very good deal too. Bed was comfy and the bathroom clean and quite modern. Hot tub, nail room and spa are on the premises and seem very nice though were closed when we visited (Boxing Day so no surprise there). Only negatives to mention was very limited parking close by, and the price of hot tub (I would imagine the steam room being the same price) at £35/hour. Massages seem to be relatively well priced though, and with the pricing of the hotel room when we stayed, I wouldn’t expect to have it all I suppose!

10

Hayley

Aug 16, 2025

·

Stayed 2 nights

We stayed for 2 nights over a weekend. The hotel is ideally placed, gave great service and was comfortable. Our room had a lovely balcony, air conditioning and a super kingsized bed. You have to find your own parking but once parked with vouchers purchased from the hotel, we did not need our car until we were leaving. Would recommend and hope to return in the future.

10

Vanessa

Dec 3, 2023

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Stayed 1 night

The staff here are the best thing about this hotel. So friendly and accommodating. The staff at breakfast were efficient and helpful and the breakfast itself seemed to offer all that you could ask for. The only downside s parking can be difficult. There is a municipal car park less than 5 mins walk away but it's not for those who own larger cars as the spaces are tight and the access ramps are quite narrow.

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Cleanliness

Cleanliness is frequently praised, with rooms and common areas described as spotless and well kept. A few isolated issues were noted (e.g., a marked pillow, a dirty towel, or a cracked sink), but these do not reflect the norm.

Related guest reviews

10

Eman

Feb 28, 2025

·

Stayed 2 nights

It’s worth every penny—spotlessly clean, with a very friendly and welcoming staff, and an excellent location.

10

Roger

Oct 15, 2025

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Stayed 1 night

We have stayed in the Charm several times over the last 5 years. Position is a 15 minute walk to the Lanes so very convenient. Everything always really clean, large bed and quality linens. Would definitely recommend

10

Hamish

Jan 16, 2023

·

Stayed 1 night

Lovely stay at the Charm Boutique Hotel in Brighton. Very friendly and welcoming staff, spacious room with modern bathroom and close to lots of restaurants and the promenade. Also highly recommend booking the hot tub!

6

Steve

Nov 2, 2025

·

Stayed 2 nights

Staff are friendly and helpful. Breakfast varied and plentiful and run very efficiently. Cleanliness was very good throughout the hotel. That said some aspects of the somewhat dated furnishings need attention. The room lacked any drawers, the roman blinds were faulty. Another issue was that the heating was only available at certain times dictated by the hotel. This coupled with the fact the room was single glazed gave rise to a lot of condensation. They were good enough to supply us with a portable heater however this like all the other appliances in the room wasn't Portable Appliance Tested for safety.

10

Chris

Oct 2, 2025

·

Stayed 1 night

Super clean and helpful as ever

4

Angela

Aug 26, 2023

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Stayed 1 night

I have no idea how this is rated so highly- this is one of the worst hotels I’ve ever stayed in. You can hear footsteps above you all night and the towels provided were dirty. The staff was nice and helpful, literally the only redeeming quality.

10

Nathan

Jan 26, 2025

·

Stayed 1 night

Friendly staff with a warm welcome from reception, lovely room, very clean

6

Sarah

Oct 12, 2024

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Stayed 1 night

Our deluxe room had a cracked sink and blinds that were falling down. Breakfast was ok but expensive for what it was & there are lots of much better independent options locally. Good location to explore Brighton though and staff were very friendly.

10

Jo

Nov 23, 2025

·

Stayed 1 night

Delightful stay at The Charm again, the room was spotless and very comfortable. Breakfast the next morning was delicious with lots of choice

10

Paul

Aug 22, 2025

·

Stayed 2 nights

Beautiful place. Large bed room, large bathroom and lovely bed. Very tastefully decorated and spotlessly clean. Friendly staff and very helpful Breakfast room is lovely with a very pretty conservatory area. Great selection for breakfast. Decent setting and easily walkable into town. (Brighton has lots of pubs and shops). Would definitely stay here again.

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Rooms

Many rooms are comfortable and sometimes spacious, with some offering sea views or balconies. However, sizes and layouts vary (attic or basement rooms, limited storage), noise from floorboards or plumbing occurs, temperature control can be tricky, and some sea views disappoint.

Related guest reviews

8

David

Jan 21, 2024

·

Stayed 2 nights

Huge very clean and comfortable room, but it was below the main entrance and at the bottom of the stairs so at times it was very noisy. The heating did not come on until 17.00 and at times during our stay it the outside temp was below zero on the afternoon we we went back to our room early it was freezing. But overall a lovely hotel and we would recommend it.

8

Stine

Apr 25, 2025

·

Stayed 2 nights

Smallest room ever. At the top of the stairs. Difficult to move around the room as the ceiling was so low. Though charming place. Clean, and friendly staff. Very close to everything.

10

Rebekah

Oct 29, 2025

·

Stayed 1 night

we had a lovely stay at this hotel, it was comfortable, spacious and decorated lovely. Plenty of milk for teas and coffees which usually you have very little in most hotels. Air conditioning. Deep bath and relaxing shower. 10/10. Will defo be visiting again in future!

10

Rebekah

Mar 8, 2024

·

Stayed 1 night

Really enjoyed our stay at The Charm Hotel, we stayed in a beautiful room with a sea view. Large space, clean and well styled. The building itself has some wear and tear like many in Brighton.

6

Angelo

Jun 19, 2025

·

Stayed 1 night

Cannot comment on facilities as we didn't use them. Ideally situated. Nice room and shower, but a little bit noisy. Unfortunately we were charged again after giving our card details for security, which management refunded before we left after we spotted the charge, (refund still not in our account, at time of review), Unfortunately (again) we have been charged for a parking pass that we couldn't use due to the zone in front of the hotel being excluded. We have emailed the hotel and are awaiting their response. Not sure we would want to provide them with card detais again.

8

Victoria

Feb 19, 2025

·

Stayed 1 night

Overall lovely stay and hotel, after you book your advised about rooms and stairs, plus other stuff, which i feel should be upfront with booking. brilliant location to be walking distance from beach, town, bars and clubs but far enough to be away from the noise. Good knowledgeable staff about the local area and made great food suggestions, first night lucky to stay in the sea-view kingsize room which was very large and minimal noise just briefly floorboards when the people above came back which is expected with the type of building. We had a deluxe double for the next 2 nights, again good sized room and lovely shower room, hotel was great at transferring us between the rooms so little disruption to our stay. Only disappointment 2nd night is we heard the water works through the wall, wish we had been pre-warned but thankfully the third evening the hotel was quieter so we didn't hear water through the walls. Also heating comes on at set times and for a February stay the room got quite cold. Great they top up and freely available bottled water and top up tea bags. I would stay here again as overall the stay was lovely. Didn’t eat breakfast there but smelt lovely and room looked beautifully laid out. Would try it next time.

10

Hayley

Aug 16, 2025

·

Stayed 2 nights

We stayed for 2 nights over a weekend. The hotel is ideally placed, gave great service and was comfortable. Our room had a lovely balcony, air conditioning and a super kingsized bed. You have to find your own parking but once parked with vouchers purchased from the hotel, we did not need our car until we were leaving. Would recommend and hope to return in the future.

8

Darcie

Apr 7, 2025

·

Stayed 2 nights

I’ve o. The room we were in this time was very pokey, the blind let in lots of light and the bed wasn’t that comfortable.

8

Kim

Aug 14, 2025

·

Stayed 1 night

Very nice property. The staff is very warm and friendly. The room was very spacious and clean. We were disappointed with the view from the room. We were in an ocean view room. However, the hotel is approx. 1/4 mile from the ocean and faces directly to a building across the street. The only way to really see the ocean is to stand at the window and turn sideways. There was also no information regarding the hot tub and if this were part of the spa.

6

Alex

Feb 15, 2025

·

Stayed 1 night

The staff were amazing and location great however the soundproofing in the rooms were terrible so couldn’t get any sleep

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Service

Service is a standout, with staff repeatedly described as warm, attentive and helpful across reception and breakfast, often assisting with luggage, upgrades and local advice. A few admin or billing hiccups are mentioned but appear uncommon.

Related guest reviews

10

Marissa

Jul 13, 2024

·

Stayed 3 nights

The stay was absolutely amazing and restful after a long plane and train ride. Was pleasantly surprised by the location and proximity to a lot of the city sites. Danielle that worked at the front was absolute gem. She gave me bus information to go see other points of interest past the city and also allowed me to check in early because I was so tired as well as upgraded my room. She really made me as a solo female traveler made me feel comfortable.

10

martyn

Aug 29, 2023

·

Stayed 2 nights

Excellent stay, staff were friendly, helpful and the breakfast was yummy

10

Jonathan

Jul 22, 2025

·

Stayed 1 night

A lovely stay at the Charm Hotel. Very friendly receptionists who were more than happy to help with parking, bags, and any other issues. The room was big, comfy, and very clean. Could have done with two bottles of water in the room rather than one maybe, but I’m nit picking!! We would definitely come back when visiting Brighton, the location is brilliant and a short walk from all the best bits! Thank you for a great stay

10

Chrisine

Jul 12, 2024

·

Stayed 2 nights

The staff were brilliant

10

Alla

Nov 20, 2025

·

Stayed 1 night

Friendly efficient service. Extensive fresh breakfast selection. Great room with seaview and balcony (FOC upgrade offered on check-in)

6

Angelo

Jun 19, 2025

·

Stayed 1 night

Cannot comment on facilities as we didn't use them. Ideally situated. Nice room and shower, but a little bit noisy. Unfortunately we were charged again after giving our card details for security, which management refunded before we left after we spotted the charge, (refund still not in our account, at time of review), Unfortunately (again) we have been charged for a parking pass that we couldn't use due to the zone in front of the hotel being excluded. We have emailed the hotel and are awaiting their response. Not sure we would want to provide them with card detais again.

10

Donna

Sep 25, 2024

·

Stayed 1 night

From checking in to leaving the staff were so amazing, the gentleman who checked us in was so polite and helpful, the room was clean and warm, tea and coffee facilities available and they encouraged you to use all the facilities, breakfast was great, lots of choice, and again the waiting staff were smiling with a warm welcome and could not do enough for you, the breakfast room was spotless and the tables were cleaned as soon as guests left, the room was warm and inviting and the decoration lovely! The guest house is also placed in a superb place for all Brighton attractions, less then a 10 minute walk from the pier, if we visit Brighton again we will definitely being staying there.

8

Kathy

Jun 13, 2025

·

Stayed 1 night

Staff was especially accommodating and helpful. Marta went out of her way to help with booking, calling a taxi and serving breakfast.

10

jayne

Dec 19, 2024

·

Stayed 2 nights

Amazing hotel with wonderful staff They couldn’t do enough for us. Even printed my email for me. Loaned us an umbrella, breakfast was delicious. Highly recommend this little hotel. 😄😄

10

Maurice

Aug 13, 2025

·

Stayed 2 nights

Very friendly staff. Especially Lily who made staying at the Charm a wonderful experience

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Location

Kemptown location is praised for being a short walk to the seafront, pier and the Lanes while remaining relatively quiet. Some note the nearby square or surroundings are less appealing, and parking nearby can be scarce.

Related guest reviews

6

Justine

Nov 6, 2024

·

Stayed 1 night

The hotel is at a convenient distance from the centre of Brighton but homeless people reside in the park opposite. The bed was hard and the room too hot so it wasn’t easy to sleep. The staff however were delightful and the breakfast excellent.

10

Jason

Oct 17, 2025

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Stayed 1 night

Clean, quiet, comfortable and very close to St James St and an easy walk to the sea and pier and shops. I’ve stayed here before, so wanted to return and stay again.

10

Jon

Oct 14, 2025

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Stayed 1 night

Lovely hotel, very friendly staff. Large double room with super comfy bed and pillows. Buffet breakfast with lots of choice for both hot and cold. Great position just a few minutes from the seafront and a great location for Kemptowns bars, restaurants and shops.

10

Matt

Jun 20, 2023

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Stayed 2 nights

Lovely couple of nights at the hotel, the room was perfect and so was the service and breakfast

10

Graham

Jul 14, 2025

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Stayed 3 nights

Great location. Staff friendly. Excellent breakfast offered.

10

Thomas

Sep 9, 2025

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Stayed 1 night

Great location next to the sea - good price for value

10

Nicola

Aug 28, 2024

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Stayed 2 nights

Excellent stay and the staff were brilliant. Super location and a few minutes walk to the pier

10

Tony

Sep 30, 2025

·

Stayed 2 nights

Close to The Lanes and the beach. Comfy bed and clean room.

10

William

May 19, 2025

·

Stayed 6 nights

Their name says it all - delightfully charming! Near the pier, shopping, restaurants, and all the quirkieness of Kemptown! We loved it!

8

robert

Jul 21, 2025

·

Stayed 1 night

Great hotel, close to centre, parking is a problem as the local streets are very busy with a variety of different timing rules etc..

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Dining

Breakfast is widely applauded for quality and variety with attentive service and a pleasant setting. A few guests mention the extra charge, an 8 am start, or minor issues like bread quality.

Related guest reviews

10

Rachel

Jun 7, 2025

·

Stayed 2 nights

Loved everything about this place. Staff were friendly and helpful. Room in the basement was spacious and quiet. Breakfast was worth every penny and probably one of the best cooked breakfasts I've had

6

MICHAEL

Oct 21, 2025

·

Stayed 1 night

Only found tea and coffee by accident shortly before leaving. Did not expect a charge of £15 pp for breakfast when all ever eat is tea and toast.

10

Kelly

Sep 8, 2025

·

Stayed 1 night

Lovely hotel about 15 minutes walk from the city centre. Easy to park outside for £17. Breakfast was fabulous, great selection with everything! Room was nice and comfortable

10

Timothy

Dec 3, 2024

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Stayed 1 night

Excellent location, great staff. Just a good place in every respect. Slight gripe is that the bread used at breakfast is just rather poor … yes, it does matter … otherwise lovely.

10

Louise

Feb 19, 2025

·

Stayed 2 nights

Such a lovely b&b this was our 3rd stay here and it was wonderful again! Lovely breakfast too

10

Jon

Oct 14, 2025

·

Stayed 1 night

Lovely hotel, very friendly staff. Large double room with super comfy bed and pillows. Buffet breakfast with lots of choice for both hot and cold. Great position just a few minutes from the seafront and a great location for Kemptowns bars, restaurants and shops.

10

Pauline

Oct 27, 2024

·

Stayed 2 nights

Superb hotel

6

Liam

Dec 30, 2023

·

Stayed 3 nights

Hotel and staff were lovely however the room was way too hot even with the radiator off and window open during the whole stay however when complained the receptionist gave me the air con remote which made it more comfortable. Pillows are useless and probably worst I have experienced even three pillows did nothing. Breakfast is served way too late at 8am afye stopping in hotels every week I have never come accross a hotel that has started breakfast later than 7am! Ended up going out for breakfast everyday which wasn't great after paying for it. And to top it all off the fire alarm went off on the morning we were checking out and we wanted to sleep in as we had a cooler room but couldn't with no apology on checkout to the inconvenience

10

Iain

Apr 17, 2025

·

Stayed 1 night

Great boutique hotel. The room was immaculately and had everything needed forca comfortable stay. The breakfast fantastic with plenty of choice.

10

Jo

Nov 23, 2025

·

Stayed 1 night

Delightful stay at The Charm again, the room was spotless and very comfortable. Breakfast the next morning was delicious with lots of choice

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AI-generated summary based on recent guest reviews

Month	Average price
January	$76
February	$84
March	$93
April	$127
May	$171
June	$168
July	$211
August	$173
September	$147
October	$127
November	$102
December	$97

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4 $179	5
6 $109	7 $112	8 $122	9 $143	10 $122	11 $166	12 $179
13 $152	14 $131	15 $260	16 $127	17 $132	18 $317	19 $332
20	21 $137	22 $115	23 $129	24 $141	25 $308	26
27 $114	28 $118	29 $102	30 $119

Su	Mo	Tu	We	Th	Fr	Sa
				1 $105	2 $241	3
4 $110	5 $120	6 $124	7 $124	8 $118	9 $157	10
11 $113	12 $120	13 $125	14 $120	15 $105	16 $144	17
18 $113	19 $120	20 $122	21 $120	22 $80	23	24
25 $132	26 $122	27 $127	28 $120	29 $94	30 $141	31

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Monthly average prices

About this property

Location

Guest reviews

Superb

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

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FAQs about The Charm Brighton Boutique Hotel & Spa

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