Is parking available at the hotel?

Self-parking is available on-site for a fee of GBP 13 per night. The parking is uncovered and limited, and a reservation is not required.

What type of breakfast is offered and what are the serving hours?

To-go breakfasts are available daily from 6:30 AM to 9:30 AM for a fee of approximately GBP 16.95 per person.

Does the hotel allow pets?

Pets are allowed in specific rooms only, with a fee of GBP 50.00 per pet, per day. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 4:00 PM to 11:59 PM, and check-out is until 11:00 AM. Late check-out is available for a fee, subject to availability.

What accessibility features does the hotel offer?

The hotel provides step-free entrances and wheelchair-accessible facilities in public areas. Specific details about room accessibility features are not provided.

Where is the hotel located in relation to key landmarks?

The hotel is centrally located in Chester, within a 5-minute drive of Chester City Walls and Chester Racecourse. It is 3.3 mi (5.3 km) from Chester Zoo and 0.7 mi (1.1 km) from Grosvenor Park.

What is the hotel's policy for guests staying with children?

Children are allowed at the hotel, and the minimum age for children to stay for free is not specified.

What are the policies regarding extra beds and cribs?

Cribs are available for a fee of GBP 15.00 per night, and rollaway beds are available for a fee of GBP 30.00 per night. Advance request or confirmation is required for both.

The Queen at Chester Hotel, BW Premier Collection

Average nightly price at The Queen at Chester Hotel - Handwritten Collection by month, last 12 months (USD)
Month	Average price
January	$76
February	$95
March	$86
April	$91
May	$117
June	$114
July	$105
August	$108
September	$117
October	$108
November	$109
December	$118

What guests think

The Queen at Chester Hotel, BW Premier Collection draws frequent praise for its characterful, historic setting opposite the train station, spacious comfortable rooms, friendly staff, and convenient access to the city, though experiences vary depending on room and wing.

Guests often highlight satisfying breakfasts and a pleasant bar and courtyard, with refurbishments making many public areas feel brighter. Common frustrations include a 4 pm check-in with queues, occasional renovation disruption, paid parking, and small or unreliable lifts. Room quality varies, from generous layouts to more dated, warm or noisy spaces, and housekeeping can be inconsistent. Expect a characterful, convenient base suited to rail travelers and city explorers.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pleasant bar and outdoor courtyard are frequently praised. Downsides include paid parking, small or unreliable lifts, and occasional disruption from ongoing renovations.

Related guest reviews

10

Simon

Apr 15, 2025

·

Stayed 1 night

Fantastic hotel, very clean and comfortable. Bar area well kept, breakfast offering really good as well. Well situated for walk into city (about 15mins). Parking to the side of the hotel really good

8

Anne

Jun 26, 2025

·

Stayed 2 nights

Very convenient to the Station and town. Long corridors and lifts weren’t always working. Courteous staff. Washhand basin in bathroom didn’t drain well. We all enjoyed our meals.

10

Colette

Apr 24, 2025

·

Stayed 2 nights

Arrived prior to check in time , we knew room would’ve ready which wasn’t a problem. Able to leave luggage behind reception. Parking was payable when leaving your car, just scan the QR code at the machine. Able to sit in the bar and watch the comings and goings at Chester Rail station which is directly opposite the hotel. The bus stop for local buses & the hop on hop off bus tour of Chester is out of the hotel and to the left, literally a minute walk. Once checked in (our room was 1705) which is on 7th floor of the newer part of the hotel. My only gripe is there is only 1 lift and it was very slow. Great artefacts on display everywhere. Room was decorated very well, large bed and separate bath and shower. Some of the sealing at the bottom of shower could do with some attention, but apart from that there were no problems. Breakfast was very good, plenty of choice. We ate dinner in the restaurant on the Sunday night which had plenty of choice and was delicious. I would recommend booking dinner though. We were informed we would t need to book as wasn’t very busy, however when we went to eat we were turned away as we hadn’t booked. They did fit us in though eventually. Sunday night we had drinks in the bar. My tipple is a NZ Sauvignon Blanc but only able to purchase a bottle as they didn’t sell it by the glass, disappointingly they had none chilled. Would definitely recommend this hotel.

8

Ian

May 7, 2024

·

Stayed 1 night

Excellent hotel if you are prepared to accept the disruption of the renevations.

6

Brian

Sep 19, 2025

·

Stayed 6 nights

The room was spacious and clean. The bed was comfortable. The Carpark was awkward and overcrowded and overcharged us. The hotel could not rectify this. The room had nowhere to hang dresses. The coat hooks behind the door had been taken down leaving holes in the wall.

10

Sam

Jul 17, 2025

·

Stayed 2 nights

Breakfast was brilliant. The room was great. The courtyard was a splendid place to sit and relax

10

Leonard

Aug 15, 2025

·

Stayed 2 nights

Just sitting in the, gardens shilling out so peaceful.

10

Chris

Aug 23, 2025

·

Stayed 1 night

Lovely hotel recently renovated and what a massive improvement. Bar and restaurant areas really nice and bright and open plan.

8

Jonathan

Jan 11, 2024

·

Stayed 3 nights

This is a large hotel in an excellent location for the train station. It is 0.5 miles from the city centre. It has parking, but for a fee (£12 per night). Our room was on the 3rd floor and was large, clean and comfortable. We used the stairs but the lift is very small, so may be a problem for less mobile guests. The breakfast was very good, although we were surprised to see dogs allowed in the restaurant area. The hotel displays a lot of history, which was interesting to see and read about. There are some parts in need of a little TLC, but overall the hotel was very good value for money.

8

Nicola

Aug 31, 2025

·

Stayed 1 night

Nice hotel , lovely bar area & restaurant. Ate evening meal food good & breakfast good too .

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Cleanliness

Many guests find rooms and public areas clean, sometimes spotless. Others report mould, musty odours, stained or tired fixtures, and occasional lapses such as uncleaned rooms or soiled linens.

Related guest reviews

8

Lynn

May 27, 2025

·

Stayed 2 nights

Room wasn’t cleaned, so we went to speak with reception who advised they were so busy, and wasn’t their fault, we needed extra tea and bin emptied as we had done everything else, only fault, customers don’t really want to know how busy they are, they want to be treated as individuals and expect a level of service, to which they have paid for (premium room) we were given two drink vouchers to say sorry. But the bar man didn’t know how to use them so we just paid for our drinks,

2

Edward

Feb 2, 2025

·

Stayed 2 nights

Bathroom has black mould around the bath & Shower mat that they insist you use was covered in dried on filth. Sink took a long time to drain. Coffee machine was dirty and the drip tray appeared to have dried on mill stains. I wouldn't mind so much if it was an oversight and was resolved, but when we raised this with reception, they apparently were not interested and did nothing to resolve at all. Another guest overheard my complaint and said that she was having a similar experience in her room. There are much better hotels than this for a similar price in Chester. Won't be staying here again.

8

Mary

Apr 21, 2023

·

Stayed 1 night

Staff are friendly, especially restaurant staff. Couldn't fault their breakfast, it was excellent. Only complaint i had was the cleanliness of their bedding. In the night i got too hot, so shook the duvet out of its cover and just slept under the cover. In the morning i was shocked to find the duvet I'd been given was blood spattered and had nasty yellow stains on it too. I complained at check out and was told they'd take the matter up with housekeeping.

10

michael

Nov 16, 2025

·

Stayed 1 night

Beautiful old but refurbished hotel. Lovely clean room and comfy bed

6

Mark

Nov 10, 2023

·

Stayed 1 night

The hotel it self seemed nice but our room was very tired as if it could do with a refresh. The cleanliness wasn’t great, the TV was about 10 years old and the remote control didn’t work. We had to make the bed properly as the mattress protector was not put on correctly and was all rucked up under the bed sheet. The bath and shower left a lot to be desired with black mould a rusty overflow and it looked as if the recesses under the basin hadn’t been dusted for weeks.

2

Adam

Sep 29, 2025

·

Stayed 1 night

Stayed overnight. Messaged beforehand about early check-in, was told multiple times that I would receive a response but never did. Was repeatedly bombarded with upgrade offers. When I checked in, my toilet had feces all over the outside of the bowl. I complained, was told someone would be sent immediately. I said that I was in a rush, and asked how long it would be. They did not come. I asked for a new room. Noone contacted me, so I went to reception and had to demand one. Huge waste of time. Musty rooms. Stay at the Moxy instead.

6

Alan

May 27, 2025

·

Stayed 1 night

Arrived early and while not expecting the room to be ready, I did expect to be able to check in and collect key later. Person on the desk was quite abrupt and rude about it. Got back to the hotel late - allocated room 1310. Windows were mouldy and there was quite a bit of mould in the shower too. Bed seemed to have a hole in the middle of the mattress. As we weee only there from 10pm it didn’t make sense to move rooms but others should be aware.

10

Matt

Dec 1, 2025

·

Stayed 1 night

Room very spacious and clean. Hotel clean in general

10

T

Jun 23, 2025

·

Stayed 2 nights

Such a beautiful hotel, so clean and tidy, would definitely stay again.

10

Debbie

Sep 25, 2025

·

Stayed 1 night

Beautiful hotel in an excellent location. Friendly staff. Room was immaculate and stylish. Would definitely recommend.

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Rooms

Many rooms are spacious and comfortable with large beds, and some suites offer separate bath and shower. Others feel dated or small, experience noise from events or outside, have temperature control issues, or minor maintenance niggles.

Related guest reviews

8

Rebecca

Jul 24, 2025

·

Stayed 2 nights

They had a party in a function room below our bedroom, which no one told us about. The music and general noise was so loud. Took ages to get though to reception. Didn't finish until after 12.15

6

Moira

Sep 15, 2025

·

Stayed 3 nights

My husband and I were put in a room designed for one person. The bed was shoved against a wall and there was no bedside cabinet. Not great

8

Perry

Apr 13, 2025

·

Stayed 2 nights

Good location, helpful and friendly staff. Rooms are in no way soundproof which coupled with creaky floors above the room,in the room and the corridors outside the room made for a restless stay.

10

Antony

May 22, 2023

·

Stayed 1 night

The suite was nicely presented and clean, would definitely visit again. Nice views of Chester from 7th floor.

10

Dara

Aug 10, 2025

·

Stayed 2 nights

I love old railway hotels. Just better than what we get nowadays. Gorgeous room with great air conditioning.

8

Lisa

May 4, 2025

·

Stayed 2 nights

Great location. Booked a standard double room. Room was a little far away from lift and still required some traversing of stairs. Beautifully referburbished room was a generous size. Wod have been nice if a bottle of water put in the room. Bathroom small, hor water in the sink barley worked. Drainage in bath very slow so when showering ankle deep in water. Mirro light didn't work. Room had all essentials youd expect. Plus mirror plug table postioned well to enable you to dry hair easily. Id book again

8

Christopher

Sep 22, 2025

·

Stayed 1 night

First room allocated broken toilet. Second room ok, but very tired. Very old small TV. Light bulbs need replacing. Stunning bathroom. Good breakfast.

8

IONA

Aug 15, 2025

·

Stayed 2 nights

Lovely hotel, very good location, right across from train station, 10 min walk to center of Chester. Room a very good size, bathroom had bath tub/shower, nice to supply kettle with coffee/tea. Option to open windows or have air conditioning. Bed's very comfortable. Would definately return!!!

10

Tom

Dec 22, 2024

·

Stayed 2 nights

Very impressed with this place. Very good location, the building itself is stunning, parking nearby which was £12.50 for 24 hrs, the hotel and room was very clean and tidy, very spacious room and comfortable bed. Kettle and coffee was provided as well as ironing board, iron, hair dryer, soaps etc. Air conditioned rooms and plenty of plug sockets. 5* all around, I plan to visit Chester again and I'll definitely stay here again

10

Jane

Mar 3, 2025

·

Stayed 1 night

Lovely large rooms with the addition of a deep bath and separate shower.

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Service

Staff are frequently described as friendly, helpful and professional. Repeated reports note long 4 pm check-in queues, occasional rudeness or slow responses, and service limitations during busy events.

Related guest reviews

10

Patrick

Jul 15, 2025

·

Stayed 1 night

Staff very professional,helpful &courteous.Ideal for travel be it by train,taxi or bus

8

Steven

Oct 30, 2025

·

Stayed 2 nights

Room was great hotel was clean staff were ok only problem we had is at 7.15pm last night we could not get an evening meal in the restaurant as it was full which is fair enough how ever we could not get room service or any bar food as because of them being full in the restaurant they closed all other food orders at 7.15 pm, which meant we had to walk miles and eat out costing £88.00 where we could have spent that money in the hotel, it was such a shame as this is a really nice hotel we will not be staying again because of the food problems.

8

Graham

Nov 25, 2025

·

Stayed 1 night

Great room and very friendly staff. Very comfortable bed.

10

Douglas

Apr 9, 2025

·

Stayed 2 nights

Reception staff were particularly efficient and friendly

8

Kieron

Jul 27, 2025

·

Stayed 2 nights

The room we stayed in was very warm and the air con did very little to combat this. The hotel gave us a WhatsApp number to contact if we had any problems, it took them almost five hours to respond.

10

Julie

Aug 6, 2025

·

Stayed 2 nights

The property was full of character. Very spacious with several areas to relax inside and outside. The food was excellent on both breakfast and evening meal. The bedroom was spacious. Staff friendly and helpful.

10

Anthony

Jul 24, 2025

·

Stayed 2 nights

The Queen Hotel, is excellent, the staff are very friendly, helpful and polite.

8

Ralph

Aug 21, 2025

·

Stayed 2 nights

This is a Victorian era hotel that has been properly upgraded with modern amenities. It is directly across from the train station, which is extremely convenient and walking distance to attractions. The only downside is the check in time is 4:00 pm and there was a long line of people waiting for pre-booked rooms.

2

Michael

Dec 15, 2024

·

Stayed 1 night

The staff were not welcoming at all but rude . The hotel was really busy and lots of Christmas party’s and people drunk not a place for my children was not informed of this . We wanted room service and was told we could not have as they were busy with a party of 400 people . Also was not informed before stay . We had payed for a room these at the party most of them not staying at the hotel . Was not a good place to sit with the kids at the bar as really really busy people everywhere. So we had to go up to the room with no food as was told could not do us any food until after 9pm . No good for the children. Also we was on the first floor and all we could hear was load music all night from the party below the room . Also not told about before we booked . And people were partying in rooms next to us very load until 4.30am . Hotel staff did not seem interested. Even on check out the guy did not ask how our stay was . The hole experience was very expensive and shocking from start to finish . Was a special surprise for my wife and was totally ruined . Also had to wait 40mins to check in at 4pm hole experience was shocking.

8

Amy

Feb 15, 2025

·

Stayed 1 night

Lovely large room, clean and great value for money in a good location! Only niggle was that it took a long time to check in, we queued for 25/30 mins despite filling in the pre-check in form - would be great to have a quicker option for those who have completed that.

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Location

Excellent for rail travel, directly opposite Chester station and about a 10–15 minute walk to the centre and attractions, with easy bus links to the zoo. Some guests mention noise from the street or station in certain rooms.

Related guest reviews

10

Jim

Nov 26, 2025

·

Stayed 1 night

A great one-night stay in a nice hotel, directly over the road to the train station and a 10minute walk into the lovely city centre. We received a warm welcome on arrival and a cheery check-out . the hotel is in good condition with a great little drinking garden. well impressed with both the hotel and city and will return again for a break when it becomes warmer.

10

Terri-lee

Jul 5, 2024

·

Stayed 5 nights

The queen was a great central place to base your self. With the train across the road it was so easy to do day trips out of Chester.

10

Jay

Oct 23, 2023

·

Stayed 2 nights

The Queen at Chester is a classic Victorian railway hotel. Full marks for preserving the features and atmosphere of that kind of hotel - bonus marks for preserving the arch through which vehicles reach what is now the parking lot - it reads “Carriages and Post Horses for Hire”. That area used to be the stables. Key elements (bathrooms and the restaurant) have been modernized. The self-serve Breakfast is all you could wish for in terms of choice. The location right opposite the (Victorian) railway station is perfect. The walk into the historic centre of Chester is about 15 minutes. The plumbing in my bathroom (the shower) needed attention. Overall, I liked the Queen very much and for the convenience to a railway traveller it cannot be beaten.

10

Heather

Oct 3, 2024

·

Stayed 1 night

Great location, close to the train station, walkable distance from shopping, parks and restaurants. Great buffet breakfast! We loved it so much we had an open night on our stay so came back for another night before moving on to Northern Ireland. Staff were accommodating, friendly and suggested a great pub down the road on the river for a late night dinner and gave us a couple complimentary drink vouchers for one of our nights!

8

Frank

Jul 8, 2023

·

Stayed 2 nights

Perfect location if you are arriving by train.

8

IONA

Aug 15, 2025

·

Stayed 2 nights

Lovely hotel, very good location, right across from train station, 10 min walk to center of Chester. Room a very good size, bathroom had bath tub/shower, nice to supply kettle with coffee/tea. Option to open windows or have air conditioning. Bed's very comfortable. Would definately return!!!

8

Amy

Jul 17, 2025

·

Stayed 1 night

Great hotel in great location close to the station and a short walk to city centre. Would recommend.

8

Ralph

Aug 21, 2025

·

Stayed 2 nights

This is a Victorian era hotel that has been properly upgraded with modern amenities. It is directly across from the train station, which is extremely convenient and walking distance to attractions. The only downside is the check in time is 4:00 pm and there was a long line of people waiting for pre-booked rooms.

8

Jonathan

Jan 11, 2024

·

Stayed 3 nights

This is a large hotel in an excellent location for the train station. It is 0.5 miles from the city centre. It has parking, but for a fee (£12 per night). Our room was on the 3rd floor and was large, clean and comfortable. We used the stairs but the lift is very small, so may be a problem for less mobile guests. The breakfast was very good, although we were surprised to see dogs allowed in the restaurant area. The hotel displays a lot of history, which was interesting to see and read about. There are some parts in need of a little TLC, but overall the hotel was very good value for money.

8

Angela

Aug 31, 2025

·

Stayed 1 night

A very enjoyable stay , great location for the station and close to town and races . Breakfast was very good, lots of variety and fresh food.

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Dining

Breakfast is widely praised for variety and quality, and many enjoyed meals, afternoon tea and good dietary accommodation. Drawbacks include occasional lukewarm or average items, higher pricing, long waits, and being unable to order when the restaurant is full.

Related guest reviews

8

Dave

Oct 26, 2025

·

Stayed 2 nights

Breakfast expensive

8

NEIL

May 29, 2025

·

Stayed 1 night

The traditional decor was beautiful. However, we waited over an hour for a bar snack and in the end got a full refund and the lift broke down and we were on the second floor. But the staircase was out of this world. The Staff were lovely and friendly and the Hotel was clean and tidy. Very convenient location, right opposite the Train station.

8

Steven

Oct 30, 2025

·

Stayed 2 nights

Room was great hotel was clean staff were ok only problem we had is at 7.15pm last night we could not get an evening meal in the restaurant as it was full which is fair enough how ever we could not get room service or any bar food as because of them being full in the restaurant they closed all other food orders at 7.15 pm, which meant we had to walk miles and eat out costing £88.00 where we could have spent that money in the hotel, it was such a shame as this is a really nice hotel we will not be staying again because of the food problems.

6

Phil

Jul 28, 2024

·

Stayed 1 night

Reception staff were super efficient and helpful on arrival however issues arose when we asked for a cup of tea in the bar area at night (10.30pm). We were informed we couldn’t have tea because the coffee machine had been cleaned. Another guest was told she couldn’t have a coffee at the same time. We asked to speak to a duty manager and were told no one was available. We are so disappointed, we’ve stayed on numerous occasion but never experienced shoddy service before. The staff in the bar didn’t want to be there. They had time to make cocktails but not tea/coffee which take less time.

10

Dawn

Oct 27, 2025

·

Stayed 3 nights

There was a good choice for breakfast but the cooked items were not hot. The bar staff were great. I loved the bathroom with the separate bath and shower.

10

Gary

Sep 1, 2025

·

Stayed 2 nights

Fabulous hotel, just located opposite the train station. We stayed for two nights 2 adults and four children. We visited the zoo and the bus stop is just over the road from the hotel which is convenient with four children. Catered well for our 11 year-old coeliac grandson. Staff really friendly and rooms lovely and comfortable. Had a great stay and wouldn’t hesitate to stay again if visiting Chester.

10

Sam

Jul 17, 2025

·

Stayed 2 nights

Breakfast was brilliant. The room was great. The courtyard was a splendid place to sit and relax

8

Rachel

Jul 14, 2025

·

Stayed 1 night

Great location. Parking a little pricey. Staff really attentive and helpful. Especially when air con went a bit made. Was sorted within seconds using their what’s app contacts. We also had afternoon tea - that was delish and just the right portion sizes. Room was clean although some areas would benefit with a bit of tlc. It was fine for me for one nights. I would have prepared nice coffee bags - I I usually carry my own but forgot. And water and biscuit may have been a nice touch but again I got a really good deal so can’t complain. However these are what you would expect in a 4* had you paid full price. Had a lovely night away. Nice treat on a Sunday night

8

Angela

Aug 31, 2025

·

Stayed 1 night

A very enjoyable stay , great location for the station and close to town and races . Breakfast was very good, lots of variety and fresh food.

10

Jeremy

May 28, 2024

·

Stayed 4 nights

Good room, good food in restaurant and convenient for railway station.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $79	2 $93	3 $113	4 $119	5 $88	6 $112	7 $159
8 $74	9 $103	10 $121	11 $121	12 $84	13 $112	14 $159
15 $74	16 $93	17 $107	18 $107	19 $88	20 $128	21 $215
22 $74	23 $103	24 $121	25 $121	26 $93	27 $159	28
29 $74	30 $88

The Queen at Chester Hotel - Handwritten Collection

Prices for The Queen at Chester Hotel - Handwritten Collection

Monthly average prices

About this property

Location

Room options

Classic Twin Room, 2 Twin Beds

Classic Double Room, 1 Double Bed (Kings Wing)

Suite, 1 King Bed with Sofa Bed (Queens Wing)

Junior Suite, 1 Double Bed with Sofa Bed (Kings Wing)

Classic Cosy, Double Bed (Queens Wing)

Junior Suite, 1 Double Bed (Queens Wing)

Superior Room, 1 Double Bed (Queens Wing)

Deluxe Double Room, 1 Double Bed with Sofa Bed

Classic Family Rooms, 2 Double Beds, 1 Sofa Bed (Queens Wing)

Classic Room, 1 Double Bed, Accessible (Kings Wing)

Classic Twin Room, 2 Twin Beds (Queens Wing)

Classic Double Room, 1 Double Bed (Queens Wing)

Family Room, 2 Double Beds (Classic. Queens Wing)

Guest reviews of The Queen at Chester Hotel - Handwritten Collection

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about The Queen at Chester Hotel - Handwritten Collection

Considering this hotel for your Chester trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20 $129	21 $129	22 $102	23 $118	24 $195
25 $79	26 $109	27 $113	28 $113	29 $99	30 $109	31 $237