New Continental Hotel; Sure Hotel Collection by Best Western

Leisure facilities like the pool, sauna and steam room are a popular bonus, though the pool can be small or cool and hours may end earlier than some expect. Parking is limited and paid, with occasional EV-bay misuse and only one lift serving the building.

Most reports describe clean, tidy or even spotless rooms and public areas. A minority cite worn carpets, lingering odours or isolated lapses (e.g., dirty or tired rooms and a leaking ceiling).

Rooms are often spacious and comfortable but decor can feel dated. Recurring issues include traffic noise, heat and limited air conditioning, sloping ceilings in some top-floor rooms, and occasional maintenance niggles such as windows not closing or low water pressure.

Service is widely praised as friendly, welcoming and accommodating across departments, with helpful check-ins and staff going the extra mile. A few guests reported inconsistent service or isolated rudeness at the bar or reception.

Central location next to Plymouth Pavilions and within walking distance of the Theatre Royal, the Hoe, Barbican and city centre is a major plus. Expect some traffic or nightlife noise due to the busy junction.

Breakfast and Steve’s Brasserie receive frequent praise, with cooked to order options and gluten free catering. Experiences vary, with occasional closures, slow room service, timing missteps, or underwhelming or poor value dishes reported.