Is parking available at the hotel?

Yes, self parking is available on-site for a fee of GBP 7 per day.

What type of breakfast is offered and what are the serving hours?

Full breakfasts are available daily from 7 AM to 10 AM for a fee of approximately GBP 15.00 for adults and GBP 8 for children.

What are the check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 11:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features are available for guests with disabilities?

The hotel offers step-free entrances, wheelchair-accessible facilities, and elevators. Guests with mobility issues are encouraged to contact the property in advance for assistance.

Where is the hotel located in relation to local attractions?

The hotel is centrally located in Plymouth, just 0.2 km from Plymouth Pavilions and within a 15-minute drive of Dartmoor National Park. Other nearby attractions include Hoe Park and Bowling Green, both within 0.7 km.

Does the hotel have a swimming pool?

Yes, the hotel features an indoor swimming pool, which is available for guests to enjoy.

New Continental Hotel in Plymouth

Average nightly price at New Continental Hotel; Sure Hotel Collection by Best Western by month, last 12 months (USD)
Month	Average price
January	$64
February	$70
March	$79
April	$83
May	$98
June	$108
July	$119
August	$120
September	$109
October	$96
November	$74
December	$74

What guests think

At New Continental Hotel; Sure Hotel Collection by Best Western, guests consistently highlight welcoming staff, a central location for the Pavilions and city sights, decent breakfasts, and useful leisure facilities, while noting dated areas, traffic noise, and maintenance issues.

Rooms are often spacious and comfortable, but several guests struggled with summer heat due to limited air conditioning, and some top-floor rooms have low, sloping ceilings that can be awkward. Practicalities include paid, limited parking (with occasional EV-bay misuse), a single lift, and on-site restaurant hours that can vary. Overall, expect a traditional, good-value base where service and location stand out more than modern finishes or guaranteed quiet.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Leisure facilities like the pool, sauna and steam room are a popular bonus, though the pool can be small or cool and hours may end earlier than some expect. Parking is limited and paid, with occasional EV-bay misuse and only one lift serving the building.

Related guest reviews

10

Christine

Feb 23, 2025

·

Stayed 1 night

The hotel was great and staff very accommodating. The room was clean and comfortable too. The only down side is the limited parking at the property, we had to park near by which cost £16.50 for 24 hrs!

8

Christopher

Aug 26, 2023

·

Stayed 2 nights

Decent hotel but it only has one lift which is insufficient for such a large place.

10

geoffrey

Oct 13, 2025

·

Stayed 1 night

Safe parking area electric charger excellent only problem non electric cars parking on electric charging zones

4

Robert

May 23, 2024

·

Stayed 1 night

It's very dated inside and has a bit of a dark vibe to it. My room was very clean but my sink was in the bedroom, not the bathroom and the shower cubicle was so low down I had to kneel to take a shower. The shower was also electric and had quite low pressure (as did the sink taps). Noise from the main road was quite bad due to a mixture of Plymouth boyracers and poor sound proofing. There are BP pulse EV charging bays in the carpark, but they charge £0.79 per kWh (for those that aren't familiar that's apocalyptically expensive) and when I arrived all EV bays were taken up by petrol cars. £15 for breakfast is excessive. I paid over £100 for the night which I think is not good value for money. It's more of a £40-£60 a night kind of hotel. I would add a photo but the Hotels.com app is buggy and doesn't allow me to.

6

Tom

Oct 16, 2025

·

Stayed 1 night

The room was nice and spacious. The staff were all really friendly. The pool and leisure facilities closed earlier than I would have liked which meant I wasn't able to use them when I arrived.

8

Polly

Sep 29, 2025

·

Stayed 1 night

Pool area nice.

10

Melanie

Oct 17, 2025

·

Stayed 1 night

A great value stay. Friendly staff. A nice traditional feel and an impressive hotel building. Nice pool, steam room and sauna. Clean room, furniture a little dated, but I liked that, gave it a vintage feel.

8

Andrew

Sep 14, 2025

·

Stayed 4 nights

The hotel is about 20 minutes walk from the Hoe and 25 Barbican, decent position for town also. Nice spacious room, decent size tv, very comfortable bed and good shower. Good room cleaning every day. No complimentary water, would have been nice. Hotel is quiet inside but a lot of traffic noise from busy road outside. Good swimming pool and sauna. Convenient restaurant attached to hotel, great service both breakfast and in restaurant. I'm gluten free catered for me very well, staff helpful. Only drawback restaurant seemed to only have two gluten free dinners, but food was good. Breakfast very good provided gluten free choices, excellent staff.

8

Tanaka

Jul 1, 2025

·

Stayed 2 nights

Although the carpet looked a bit haggard, the room and bed were very spacious, but the lack of AC during a heatwave was.. rough. Room service hours are very limited as well sadly, but there’s plenty of options for a late night meal nearby in the city centre. The continental breakfast was a bit lacking in terms of options, and some things we ordered (like the porridge and “heated croissants”) tasted very processed/chemical. The pool, gym and sauna/steam room is an amazing bonus with this hotel though.

8

Gareth

Sep 14, 2024

·

Stayed 3 nights

Good price and very clean, prime location. gym is small and pool also, does have steam room and sauna. Breakfast is good with a good range of options.

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Cleanliness

Most reports describe clean, tidy or even spotless rooms and public areas. A minority cite worn carpets, lingering odours or isolated lapses (e.g., dirty or tired rooms and a leaking ceiling).

Related guest reviews

10

Elaine

Nov 21, 2025

·

Stayed 1 night

The room was spotlessly clean, lovely big bright and airy room . Lovely friendly staff

10

Andrea

Jan 25, 2025

·

Stayed 2 nights

We loved the cleanliness and helpful polite staff

4

Baljit

Jun 1, 2025

·

Stayed 1 night

Was not clean, No adapter for charging

4

Jason

Feb 16, 2024

·

Stayed 1 night

The staff are very welcoming and polite. The reception area bar and leisure facilities are lovely however once you go beyond the ground floor the hotel is in a poor state. Carpet on the stairs are old and worn. The floor boards throughout the hotel creeks we could hear the person above us all night. Our bedroom carpet was old with ground in dirt so in places was black. The uneven floor boards meant that my bed leant to one side.

10

Martin

Nov 7, 2024

·

Stayed 2 nights

Very friendly staff and spotlessly clean. A1 stay ar this hotel.

6

Efsun

Jul 31, 2025

·

Stayed 1 night

Nice from the outside, but needs improvement inside The hotel has a charming exterior and is located in a great spot in Plymouth, which initially gave us high expectations. However, the interior felt a bit tired and in need of maintenance. The room wasn’t as clean or comfortable as we had hoped, and some facilities seemed outdated. With a little more care and attention to detail, this place could really live up to its potential. We hope to see some improvements in the future.

8

Kevin

Jun 8, 2025

·

Stayed 1 night

A excellent place to stay for a overnight trip, resturant on site was good and the room was clean, tidy and comfortable.

2

Chris

Aug 23, 2025

·

Stayed 2 nights

The whole hotel smelt like an ashtray, guests smoking in their rooms as there was a very strong smell of cigarettes, every where. We even complained at the front desk about someone smoking weed somewhere near our room. It was so strong you could smell it in our shower room. They said the cleaner had already made a note of it on their computer, but there was no apology. The place is in need of a lot of money spending on it. Our room was old, very tatty, smelly and dirty. Stains all over the carpet and walls. Nets had a large brown stain on them and so did the skirtings. You would expect this standard from a cheap budget hotel, not one charging these rates. Have nothing positive to say about this hotel. As soon as you walked in you were met with a foul smell of damp in the reception area. We stayed for 2 nights, we did try to book somewhere else as soon as we looked around our room, but there were no other hotels in the area available at short notice. We slept ontop of the bed covers as they did not look or smell clean and we laid all the room towels over the carpet because it was that dirty and stained. Would 100 not recommend this hotel to anyone. Best Western get your hotels sorted out, this is totally unexceptionable. This the second tatty hotel of yours I’ve been too, never EVER again.

10

SUE

May 7, 2025

·

Stayed 2 nights

Great stay in this hotel and was very happy with every aspect. Single room was spacious and clean, with a comfortable bed and lovely shower. Reception staff were friendly and welcoming, as were the breakfast staff. Plenty of choice on the menu for breakfast too. Really central location for the Theatre, Pavilions and shopping too, so ideal. Will definitely stay there again if I visit Plymouth.

10

Carl

May 27, 2024

·

Stayed 1 night

Great breakfast...clean ..fresh room..handy location for town and Barbican....

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Rooms

Rooms are often spacious and comfortable but decor can feel dated. Recurring issues include traffic noise, heat and limited air conditioning, sloping ceilings in some top-floor rooms, and occasional maintenance niggles such as windows not closing or low water pressure.

Related guest reviews

6

Charles

Apr 25, 2025

·

Stayed 1 night

Well-priced hotel very centrally located, clean and tidy, comfortable bed, pleasant staff, decent breakfast. Because of where it's situated you get road noise, but if you're a light sleeper it's also very difficult to get much sleep before 2am and after 6am because the floors are so creaky. Any time someone moved around on the floor above, went past my door or up the nearby stairs, I was awake. Unavoidable in an old building like this, but something to bear in mind.

4

Ken

Jul 19, 2025

·

Stayed 2 nights

Our hotel room was the worst we have EVER stayed in! We looked through the window at a bank of air con units which kept us awake all night with their constant throbbing noise even with the window closed. On top of that there was a squeaky fire door in the corridor right next to our room which was constantly being opened by late night revellers. I would not wish this room on my worst enemy!!!!!!!

6

Sarah

Jun 28, 2025

·

Stayed 1 night

Staff were great, nice breakfast. The only issue we had was how it the room was, it was unbearable. No one slept. Windown opened only a cpuple of inches and a fan was provided but did nothing.

2

Bilal

Jun 4, 2025

·

Stayed 1 night

No AC in rooms

6

Maria

Oct 15, 2025

·

Stayed 1 night

Breakfast was very good and prepared on order. the hotel reception was great and the hotel is clean and nice. unfortunately we had booked a "small room" as we were just staying 1 night. we had no problem with the size of the room and it was very clean. the problem was that room 309 and I can guess all the room on that floor and on that side of the hotel have a sloping roof with low rafters exactly where one has to walk to get into bed. they could pad them as they are really a big hazard and I felt not safe, the risk of banging my head was really considerable. this was not mentioned in the booking system otherwise we would have chosen another type of room.

8

Keith David

Oct 25, 2025

·

Stayed 1 night

Was a nice room lots of space

8

Paul

Sep 27, 2025

·

Stayed 1 night

As with other reviews, the staff were very friendly and helpful. The hotel itself is looking a bit tired in places, but was very clean. There's a bit of noise during the day from the road outside, motorbikes with the baffles removed, but the bed was really comfortable, and I slept like a log, and I'm a light sleeper. I only had a simple breakfast, as I'm gluten intolerant, but the staff catered for me excellently. I would happily stay there again

8

Sophie

Oct 29, 2025

·

Stayed 2 nights

Staff was good, Amenities in room could be better and upgraded of parts of the room is needed. Good for location and bed really comfortable.

8

Tanaka

Jul 1, 2025

·

Stayed 2 nights

Although the carpet looked a bit haggard, the room and bed were very spacious, but the lack of AC during a heatwave was.. rough. Room service hours are very limited as well sadly, but there’s plenty of options for a late night meal nearby in the city centre. The continental breakfast was a bit lacking in terms of options, and some things we ordered (like the porridge and “heated croissants”) tasted very processed/chemical. The pool, gym and sauna/steam room is an amazing bonus with this hotel though.

6

Terry

Apr 3, 2025

·

Stayed 1 night

Hotel staff friendly and welcoming Window in my room would not shut fully so chilly on a night blind also broken but room was clean

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Service

Service is widely praised as friendly, welcoming and accommodating across departments, with helpful check-ins and staff going the extra mile. A few guests reported inconsistent service or isolated rudeness at the bar or reception.

Related guest reviews

10

Chris

Mar 23, 2025

·

Stayed 1 night

Very welcoming staff and very clean and nice rooms. The eveing meal in Steves Brasserie was amazing as was the breakfasts. Great stay all round and i would definitely stay again.

6

Rick

May 23, 2025

·

Stayed 1 night

This property was unique in our tour of Britain as the only hotel that demanded a copy our passports. We find this offensive and intrusive. We had already passed through HM immigration and customs to enter the UK from NZ. We had paid for our room. Reception was officious and hostile. I suggest the owners take their investment and put it into prison services, they have no understanding or instinct for hospitality.

8

Cherry

Feb 28, 2024

·

Stayed 2 nights

Most of the staff were really friendly and helpful, except for the barman on Friday night who was rude and verbally aggressive making it clear we were wasting his valuable time. The bedroom/bathroom was clean and spacious.

10

Zoe

May 11, 2025

·

Stayed 2 nights

No problems at all. Staff very friendly

10

Jon

May 30, 2025

·

Stayed 1 night

Great stay and the night porter checked us in super quick after we were delayed and arrived after midnight.

10

Caroline

Dec 13, 2025

·

Stayed 1 night

I don’t have a bad word to say about the New Continental hotel. From the Welcome to the departure. The rooms are lovely and the staff friendly .. the food at Steve’s Brasserie is fabulous. We stay here every time we visit Plymouth

10

mark

Sep 30, 2024

·

Stayed 2 nights

Really nice and helpful staff, very quick turnaround of online queries - couldn't have been more helpful.

8

Jacqui

Dec 13, 2025

·

Stayed 2 nights

Some things were great. Staff were very helpful. Especially when l had some bad news. They were very understanding.Only thing that let it down was the condition of the bedding. Saw that the duvet cover was not in good it had splits in three different places. The pillows both of them were very hard. Once outside the room the wear and of the carpets on the stairs not good to look at. Breakfast was lovely. One young lady at breakfast was really helpful. But l will be going back in March.

10

Tony

Mar 17, 2024

·

Stayed 1 night

Needed a place to stay as we were going to see a play. I had stayed here many years ago and knew it was in a good location, just a few minutes walk to the theatre. Single rooms, both comfortable and clean with all the necessary things provided. I was particularly pleased with the fact that they had provided a rubber bath mat in the shower as it is easy to slip if elderly or not careful. We had a meal and breakfast at the hotel. Reasonable price and quantity. Could not fault the quality. I would like to make a comment about the staff. All, at the reception, bar, restaurant and the housekeeping staff were polite, helpful and show that the selection/training had been done well. I have never really come across poor staff in hotels but the staff here were a credit to their employers and Plymouth. I have no hesitation in recommending this hotel whether you come for business or pleasure.

10

Erica

Nov 28, 2024

·

Stayed 1 night

The staff went over and above to help us

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Location

Central location next to Plymouth Pavilions and within walking distance of the Theatre Royal, the Hoe, Barbican and city centre is a major plus. Expect some traffic or nightlife noise due to the busy junction.

Related guest reviews

8

Rebecca

Feb 22, 2024

·

Stayed 1 night

Staff were friendly and really helpful. The rooms were pleasant. The hotel itself is a bit dated and squeaky and it was boiling hot! It was super convenient for town and The Plynouth Pavilions, which is just across the road.

10

Richard

Sep 14, 2025

·

Stayed 2 nights

Great location with everything around

10

Gillian

May 15, 2025

·

Stayed 3 nights

The hotel was lovely, the staff were lovely too the only downside was the hotel is on a busy 3 way junction which was noisy, especially with motorbikes revving their engines while waiting for the lights to change!! This was a pain at night, but take earplugs and its fine or if you are deaf like my husband, just take out your hearing aids out! Otherwise it was a lovely hotel, convenient to town and the Barbacan. Enjoyed our stay and would definitely stay there again

10

Dean

Mar 4, 2024

·

Stayed 1 night

This is a clean, very friendly and ideal location in Plymouth, close to the city centre and the waterfront. As we were attending a performance at the Plymouth Pavillions, the location is ideal being just a 2 minute walk away.

10

Sandro

Feb 28, 2025

·

Stayed 3 nights

Perfect location to explore the city centre.

10

toni

Nov 9, 2024

·

Stayed 1 night

I booked two rooms for one night so that my sister and I could see Squeeze in concert at the Plymouth Pavilions. The venue is right across from the hotel, just a quick walk through the car park so its location could not be bettered. It is also very walkable to Drakes Circus. For the price we paid, with breakfast, we will certainly use this hotel again. No complaints other than a lot of the car parking spaces are very narrow. Other than that we were very happy.

10

Diane

Sep 25, 2023

·

Stayed 2 nights

Great location with easy parking and friendly and engaging staff. Handy for the Hoe and the Barbican as well as the centre of town

8

Andrew

Sep 14, 2025

·

Stayed 4 nights

The hotel is about 20 minutes walk from the Hoe and 25 Barbican, decent position for town also. Nice spacious room, decent size tv, very comfortable bed and good shower. Good room cleaning every day. No complimentary water, would have been nice. Hotel is quiet inside but a lot of traffic noise from busy road outside. Good swimming pool and sauna. Convenient restaurant attached to hotel, great service both breakfast and in restaurant. I'm gluten free catered for me very well, staff helpful. Only drawback restaurant seemed to only have two gluten free dinners, but food was good. Breakfast very good provided gluten free choices, excellent staff.

10

SUE

May 7, 2025

·

Stayed 2 nights

Great stay in this hotel and was very happy with every aspect. Single room was spacious and clean, with a comfortable bed and lovely shower. Reception staff were friendly and welcoming, as were the breakfast staff. Plenty of choice on the menu for breakfast too. Really central location for the Theatre, Pavilions and shopping too, so ideal. Will definitely stay there again if I visit Plymouth.

8

Paul

Jul 9, 2025

·

Stayed 4 nights

Nice rooms, quiet nights sleep and walkable to town centre and The Barbican.

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Dining

Breakfast and Steve’s Brasserie receive frequent praise, with cooked to order options and gluten free catering. Experiences vary, with occasional closures, slow room service, timing missteps, or underwhelming or poor value dishes reported.

Related guest reviews

10

Chris

Mar 23, 2025

·

Stayed 1 night

Very welcoming staff and very clean and nice rooms. The eveing meal in Steves Brasserie was amazing as was the breakfasts. Great stay all round and i would definitely stay again.

4

John

May 29, 2024

·

Stayed 1 night

Breakfast is awful...food been heat up as hotter on outside than inside...sausages were slimy...was concerned about food poisoning as myself and kids had each taken a bite but left it at that...waitresses proudly announced they don't do cappuccino just filter coffee...very 1980's...!!

8

Mark

Dec 28, 2024

·

Stayed 1 night

Good location, Friendly staff. The pool, steam room and other facilities are well maintained. Parking was reasonably priced. The brasserie was closed at short notice, which cuased a minor issue for us. I would stay there again.

8

Andrew

May 23, 2024

·

Stayed 1 night

Decent enough hotel, triple room was very handy, leisure complex was decent. Breakfast was average and over priced.

10

Susan

Nov 16, 2024

·

Stayed 1 night

Fabulous room, clean and comfortable. The worst meal ever in Steves Brasserie, the (lone) waiter redeemed it by being lovely and replacing my dinner with something edible. Overall I thought the hotel was excellent value, all the staff were professional and personable. Probably would use a different restaurant, but recommend the hotel.

8

Carol

Oct 20, 2024

·

Stayed 1 night

All staff were friendly. My only issue is our hot breakfast was served before we had finished our cereal .

10

Carrie

Dec 12, 2024

·

Stayed 1 night

Only stayed one night for work. Had a four poster bed and jacuzzi bath absolutely lovely, design is old but how it should be very lovely, usb ports plenty of plugs, WiFi work. Only complaint is I waited an hour for room service and food was luke warm.

8

Andrew

Sep 14, 2024

·

Stayed 3 nights

The position of the hotel is convenient for town and only 10 minutes walk to The Hoe. I was there 3 night and for two out of three of the breakfasts I had to find a member of staff to order breakfast. They didn't come to take the order. The hotel is noisy with traffic and street noise though due to it's position. The breakfast was good and provided gluten free options, however the tea seemed poor and travelling alone only got a small pot which quickly went cool before the hot breakfast came. Good evening meals in the Brasserie

8

Andrew

Sep 14, 2025

·

Stayed 4 nights

The hotel is about 20 minutes walk from the Hoe and 25 Barbican, decent position for town also. Nice spacious room, decent size tv, very comfortable bed and good shower. Good room cleaning every day. No complimentary water, would have been nice. Hotel is quiet inside but a lot of traffic noise from busy road outside. Good swimming pool and sauna. Convenient restaurant attached to hotel, great service both breakfast and in restaurant. I'm gluten free catered for me very well, staff helpful. Only drawback restaurant seemed to only have two gluten free dinners, but food was good. Breakfast very good provided gluten free choices, excellent staff.

10

HERNANDO

Nov 9, 2024

·

Stayed 2 nights

Great location . Breakfast amazing. Good service and friendly team

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19 $159	20 $144	21 $176	22 $72	23 $78	24 $161
25 $67	26 $153	27 $149	28 $123	29 $91	30 $73	31 $129

Su	Mo	Tu	We	Th	Fr	Sa
1 $61	2 $76	3 $106	4 $81	5 $78	6 $86	7 $105
8 $63	9 $74	10 $84	11 $81	12 $71	13 $72	14 $79
15 $63	16 $74	17 $87	18 $81	19 $73	20 $88	21 $101
22 $64	23 $76	24 $89	25 $81	26 $69	27 $79	28 $105
29 $64	30 $76

New Continental Hotel; Sure Hotel Collection by Best Western

Prices for New Continental Hotel; Sure Hotel Collection by Best Western

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Twin Beds (Small Room)

Family Room, Multiple Beds (With Sofabed)

Standard Room, Multiple Beds, Connecting Rooms

Family Room, Multiple Beds

Superior Room, 1 Queen Bed (Converts to 2 Twin Beds)

Standard Room, 1 Twin Bed (Small Room)

Standard Room, 1 Twin Bed

Standard Room, 1 Double Bed

Standard Room, 1 Double Bed, Jetted Tub (Four Poster Bed)

Standard Room, 1 Double Bed (Small Room)

Standard Room, 2 Twin Beds

Guest reviews of New Continental Hotel; Sure Hotel Collection by Best Western

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about New Continental Hotel; Sure Hotel Collection by Best Western

Considering this hotel for your Plymouth trip?

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