Marlin Apartments London City - Queen Street

We booked on short notice when our plans changed and our previous accommodations couldn't extend for two days. We ended up wishing we had stayed at the Marlin Apartments the whole time. The apartment was very spacious by London standards and the kitchen was well equipped. The staff was helpful, and having a lift/elevator was wonderful for people like us with big bags. The location was also great and very convenient to the Thames and the tubes.

Nice to have staff onsite 24/7.

This was in a great part of town close to lots of food, transportation, and sites! 24 hour concierge so nice and safe and quiet. Great conditions inside with comfortable bed and full kitchen. Big deck, too! We would stay again.

This apartment was a great value and very spacious. It was an excellent location for my business travel needs. I think it is especially well suited for a longer stay. The staff were all very professional and responsive. The only drawback to our stay was the fact that all power had been turned off in the unit prior to our arrival, so the fridge needed to cool, there was no hot water and the WiFi router needed to be rebooted. Once those mysteries were solved, all went smoothly. Another note to travelers with lots of luggage: access to certain wings involves a few stairs, so perhaps ask for a room closer to the lift.

Good property. Great kitchen. Lift was slow so stairs were a must often. Transit options great. TONS of space for London.

Centrally located; a bit noisy with other residents and nearby train. Main elevator was constantly out of service and the checkin receptionist never mentioned a second elevator or alternative entrance, learned this from a housekeeper on the 2nd day. Front desk staff needs to be trained in better customer service and provide accurate property information, instead of focusing on gaining money from renting.

Very secure, clean, amazing stay

The saff were not professional. Although the room was reasonably clean the ULTRA STRONG chemical cleaning/detergent smell in the hallway burned your eyes and nose and yet ...the hallway capet was still filthy. The smell was on every floor. Everyone opened the emergency doors to help with the smell. They promised to do something about it and never did. The washing/dryer did not work. We had to go to a laundromat. There was a pizza place downstairs and the dumpster was in the alleyway between the buildings on the same side as the windows. Thankfully only a few fles got in the window (that did not have a screen) that had to be left open for air (no air-conditioning) Thankfully we were on the top floor. We felt for the people in the lower units.

First things first: it helps if you're not a light sleeper, as a Tube line runs underneath the building. That said, if you're a really light sleeper then maybe a hotel in the central busness district of the world's greatest city isn't for you anyway. Aside from the odd rumble, the rooms were spacious, immaculately clean, and extremely well-equipped. Palatial by London standards. Having a full kitchen in the apartment makes a massive difference. I fully intend to come back with my family and use it as a base to explore.

Apartment was old fashioned and shabby Also dark Noisy woken up by people above taking a shower that ran down side of bedroom I work on the next block so was hoping this would be a regular booking as so convenient but it was too bad

The front desk staff were very professional, attentive and helpful. The room was nicely furnished and well equiped. The dining table collapsed, we appreciated that the leg had been glued in less than 24hrs. The only negative was the food (heavy spices) smells trapped in the hallways or carpet. We enjoyed our stay!

A lovely couple of days stay whilst working nearby- has everything you need, clean and spacious.

I chose this hotel because of its central location and advertised (4) star rating. It’s false advertising, a 2 1/2 star rating at best. The sofa and curtains were dirty with stains and smelled badly. The bedroom was very small and cramped. Only (1) night stand because there wasn’t enough room for a second night stand. Could only get in bed from one side because the other side of the bed was too close to the wall. Also had to use my suitcase for a 2nd night stand! Live spiders crawled the bathroom and bedroom ceiling and walls. My wife was horrified!! Loud noises daily and nightly. Could not get a good nights sleep! Manager (Martina Spireve) was very rude and disrespectful when attempting to resolve a simple hospitality issue. Rest of staff was very accommodating and nice. Although I prepaid my full bill in advance, the manager ignored my concerns and took a condescending and humiliating tone with me. I will never stay at the Marlins Apartments again thanks to her!

Apartment was spacious but I was a Solo Traveller, there was a pungent smell in the hallways and no Air Conditioning so avoid when its hot. The price reflects the location being in the City but its nothing special, no complimentary water for instance. Would only stay here again if pace was right and for Business not pleasure

You get quite a lot for your money wrt to space and room facilities compared to a local travel lodge which was only £20 cheaper. Check in was a breeze and the staff were very friendly. Will absolutely stay there again. My only comment was the corridors could have done with a hoover.

Incredible location. Very clean rooms. Really luxurious bedding and nice furniture. The washint machine and dish washer were fussy. Water was never really super hot in the shower. Oven only really worked with grill, not fan. Didnt have a plug in the sink. Nothing terrible and we were very happy, but would have 5 starsed it if all the equipment in the apartment was working.

Apartment-style rooms are as pictured; large and well equipped for longer stays (full kitchen , washer-dryer, dishwasher, etc.) Better instructions for combination washer-dryer would be great. No A/C but there was decent airflow with windows open and fan in the second room we had (first room we had was not as cool but we moved rooms as washer was broken in first room we had). Location is pretty good. There is a bike rental rack right in front of the hotel and easy access to bike lanes and subway to all main areas. Lots of places to eat nearby.

Bathroom needs improved ventilation. Shower should have hand holds. Kitchen was good. The bed is classified as a double or full not a king size bed as advertised. The subway train runs under the property every 45 seconds. Not all night. Overall however very nice area, safe, quiet. Staff was very helpful and friendly. Would stay here again for sure.

Overall a great place to stay. The location is great as it lies close the the Thames and is close to multiple Underground Stations/lines. The apartment (we were on the 4th floor) was a 1 bedroom that was spacious, clean, and comfortable. The only issues would be the noise (street and underground) which while not too bad were noticeable, and the appliances DW & WD which did not work great (it took 4 cycles of 120 min each to dry clothes.

The ventilation was poor under heat wave. Other than that was good

Awesome but needs a/c when it is hot in London.

We have stayed at the Marlin apartments before. It is just like a hotel with a full place to sleep and eat. We like that there is a full kitchen in every room so that if we don't want to eat out, we have options. It's very close to 3 different tube stations, and within walking distance of lots to see!

It was very noisy from the underground trains and the WiFi didn't work

Avoid at all costs! Train shakes make sleep impossible. We came into reception after a long day of travel to be greeted by the rumble of the train while INSIDE the building. Reception said it was quiet in the rooms and don't worry. It was worse in the rooms. Every minute or so a train would shake the rooms. We were exhausted and tried to sleep through it. It was awful. In the morning we asked to cancel our reservation moving forward. They refused. They offered another room - but after they said the first room would be quiet and it wasn't, we were not going to trust their word again - Marlin Apartments failed miserably and didn't deliver. We had to make last minute arrangements so we could sleep. We tried to work with hotels.com and Marlin repeatedly to get reimbursed for the nights we didn't stay - we believe in fairness and paying for our night - but the management at Marlin was incredibly rude and trite in their responses. I'm sure they'll boiler plate some response to this - and it will in no way make up for the terrible service. We didn't receive reasonable accommodations, nor were they honest in their assessment of their spaces. No services beyond the first night were delivered and yet they want to keep our money. It's not a space rest, unless you're accustomed to loud shakes and rumbles. Also, the apartment space, while spacious, was not in the best condition - a faucet was broken and one of the fans had fallen apart. There's a smell in the space as well. Avoid it!

While the apartment was huge, well appointed and very clean, the level of noise was absolutely horrendous. My room was on the 1st floor and every 2 mins tube trains go underneath and shake the room and are super loud. Eventually they stopped at about 1am and then the noise outside didn’t stop from the street! I complained to reception after my first night and was told “oh yes, we get a lot of complaints about the first floor rooms because of noise”. But they couldn’t move me to another room. Second night I had to sleep with headphones on which was very uncomfortable. If you are going to stay here. Ensure you are on at least the 4th or 5th floor. My colleague could still hear the trains all night on the 3rd floor.

Super close to the tube. But the tube is also super close to the hotel. We were in the 1st floor and the rumble of the tube was VERY loud. The rooms were very comfortable and well appointed. We did enjoy our stay over all. If you book, ask for a room as high as possible.

I had a great stay and staff was so helpful.

Great location, room was clean and just as we expected, staff really helpful.

Good location but staff little abrupt, we were thrown out for having a small very well behaved service dog

A lovely clean and comfortable apartment. Enough equipment to cook properly. All the reception staff were friendly and welcoming. Will definitely return again.

The staff went over and above for us. We needed an adapter for the UK and one of the gentlemen offered us his own for use. We had a quiet unit on the 6th floor with all the amenities we needed. The location is amazing. Just across the bridge from the Burrow and very close to the bus stops.

It was close to two Tube stations. The reception was very nice and helpful. We liked all of it.

Avoid at all costs! Train shakes make sleep impossible. We came into reception after a long day of travel to be greeted by the rumble of the train while INSIDE the building. Reception said it was quiet in the rooms and don't worry. It was worse in the rooms. Every minute or so a train would shake the rooms. We were exhausted and tried to sleep through it. It was awful. In the morning we asked to cancel our reservation moving forward. They refused. They offered another room - but after they said the first room would be quiet and it wasn't, we were not going to trust their word again - Marlin Apartments failed miserably and didn't deliver. We had to make last minute arrangements so we could sleep. We tried to work with hotels.com and Marlin repeatedly to get reimbursed for the nights we didn't stay - we believe in fairness and paying for our night - but the management at Marlin was incredibly rude and trite in their responses. I'm sure they'll boiler plate some response to this - and it will in no way make up for the terrible service. We didn't receive reasonable accommodations, nor were they honest in their assessment of their spaces. No services beyond the first night were delivered and yet they want to keep our money. It's not a space rest, unless you're accustomed to loud shakes and rumbles. Also, the apartment space, while spacious, was not in the best condition - a faucet was broken and one of the fans had fallen apart. There's a smell in the space as well. Avoid it!

Very impressed with the layout of the apartment/hotel but better yet was the staff especially Mohana and Sean who took care of anything I had a question about ! Love the stay and would recommend to anyone who is staying in the London area.

I chose this hotel because of its central location and advertised (4) star rating. It’s false advertising, a 2 1/2 star rating at best. The sofa and curtains were dirty with stains and smelled badly. The bedroom was very small and cramped. Only (1) night stand because there wasn’t enough room for a second night stand. Could only get in bed from one side because the other side of the bed was too close to the wall. Also had to use my suitcase for a 2nd night stand! Live spiders crawled the bathroom and bedroom ceiling and walls. My wife was horrified!! Loud noises daily and nightly. Could not get a good nights sleep! Manager (Martina Spireve) was very rude and disrespectful when attempting to resolve a simple hospitality issue. Rest of staff was very accommodating and nice. Although I prepaid my full bill in advance, the manager ignored my concerns and took a condescending and humiliating tone with me. I will never stay at the Marlins Apartments again thanks to her!

Centrally located; a bit noisy with other residents and nearby train. Main elevator was constantly out of service and the checkin receptionist never mentioned a second elevator or alternative entrance, learned this from a housekeeper on the 2nd day. Front desk staff needs to be trained in better customer service and provide accurate property information, instead of focusing on gaining money from renting.

Great apartment for the price. Location ideal for what I needed. Would book this again.

This location was great. It was easy to walk to many locations. There is a subway nearby. Grocery stores and pharmacies are close too.

It was close to two Tube stations. The reception was very nice and helpful. We liked all of it.

This was in a great part of town close to lots of food, transportation, and sites! 24 hour concierge so nice and safe and quiet. Great conditions inside with comfortable bed and full kitchen. Big deck, too! We would stay again.

We have stayed at the Marlin apartments before. It is just like a hotel with a full place to sleep and eat. We like that there is a full kitchen in every room so that if we don't want to eat out, we have options. It's very close to 3 different tube stations, and within walking distance of lots to see!

Great location for me and my family to explore London and the historic sites. A one-minute walk from Mansion House tube stop from which we went everywhere.

Location is super good！

Perfect location for our plans.

Good property. Great kitchen. Lift was slow so stairs were a must often. Transit options great. TONS of space for London.

Location is great. Everything is walkable, ease to access sub and bus stops.