What type of breakfast is offered and what are the serving hours?

Continental breakfasts are available daily from 7:30 AM to 11:30 AM for a fee, approximately MXN 110 to 160 per person.

Are pets allowed at the property?

No pets and no service animals are allowed at this property.

What are the standard check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

Is there an airport shuttle service available?

A roundtrip airport shuttle is provided for a surcharge of MXN 1600 per vehicle (one-way, maximum occupancy 3). Guests must contact the property with arrival details before travel to arrange the transfer.

What accessibility features does the property offer for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Specific details about bathrooms and pool access features are not provided.

Where is the property located in relation to key landmarks?

The property is located in Downtown Playa del Carmen, steps from Quinta Avenida and 6 minutes by foot from Playa del Carmen Main Beach. It is 0.3 mi from Mamitas Beach and 6.6 mi from Xcaret Eco Theme Park. Nearby attractions include Mario Villanueva Stadium Madrid (0.1 km) and Super Chedraui Selecto Avenida 10 (0.3 km).

Does the property have a swimming pool?

Yes, the property features an outdoor swimming pool that is seasonal. Operational hours are not specified.

What are the policies for guests staying with children?

Children are allowed at the property. The minimum age for children to stay for free is not specified.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of MXN 250.0 per night. Advance request or confirmation is required for rollaway beds.

Hotel Riviera Caribe Maya - Playa del Carmen

Average nightly price at Hotel Riviera Caribe Maya by month, last 12 months (USD)
Month	Average price
January	US$104
February	US$87
March	US$76
April	US$74
May	US$58
June	US$62
July	US$69
August	US$55
September	US$47
October	US$46
November	US$63
December	US$76

What guests think

Across reviews of Hotel Riviera Caribe Maya, travelers praise the central, walkable location near the beach and 5th Avenue and frequently note friendly front-desk staff, while several point out dated spaces with maintenance issues and inconsistent cleanliness.

Repeated complaints mention an out-of-service elevator and lack of on-site parking. Room comfort varies, with firm or uneven beds and occasional odors or street and restaurant noise. Some guests also reported extra fees or fines and slow breakfast service, while others found good value for the price. Expect a budget-friendly, centrally located stay with trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are basic, with repeated reports of an out-of-service elevator and no on-site parking. Several guests noted in-room minibars; otherwise amenities are simple.

Related guest reviews

6

Elizabeth

13 Nov 2024

·

Stayed 4 nights

habia pedido habitacion en primeros pisos y me mandaron hasta el 4 y el elevador no funcionaba

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10

Antonio

24 Jul 2024

·

Stayed 1 night

Nice and neat, but they don't have parking lot

6

Gary

26 Dec 2022

·

Stayed 19,346 nights

According to Expedia and my reservation, this property has a gym. There is no gym. There has never been a gym at this property. There was a strong smell of cleaning chemicals in the room when i entered. I got a headache. Used ceiling fan. Better in 2 hours. Mold on the bathroom ceiling above shower head. Otherwise it's a nice property in a good place.

10

EDUARDO B

13 Mar 2025

·

Stayed 2 nights

Ótima localização e possui frigobar, com funcionários bem atenciosos

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6

Sylvie

9 Mar 2024

·

Stayed 10 nights

J étais aux 4em étage pas d accenseurs😔

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8

Marco

23 Nov 2022

·

Stayed 3 nights

Todo bien solo que infraccionaron mi vehículo al estar estacionado en la calle y no haberme notificado en la recepción las condiciones de pago en el parquímetro aun cuando les mencione que estaba en la calle frente a la recepción

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10

Juan

11 Mar 2024

·

Stayed 6 nights

My husband uses a cane to walk, the Elevators were not working the 6 days we were in hotel. Other than that the Ladies at the Front office were very hospitable, friendly & very nice. Maria is an awesome singer. We loved her voice when she sang at the restaurant next door! I highly recommend this Hotel!

4

marta

13 Mar 2024

·

Stayed 8 nights

Terrible experience. Beds are hard, not comfortable at all. Stained towels inside the room and the ones for the pool, stained bed sheets. They want to charge you for everything. Our room was on the fourth floor and the elevator was not in service. They told us that they were fixing it, but that never happened. We never saw anybody working on the elevator, and we stayed there for 8 nights. Very bad water pressure. I would not recommend anybody to stay in this hotel.

8

alma aurora

12 Nov 2024

·

Stayed 3 nights

Bonito el hotel, limpio, tranquilo, amables, lo único malo es que no servia el elevador y nos tocó hasta el tercer piso, de ahi todo bien, lo recomiendo

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8

MICHAEL DE

20 Jul 2023

·

Stayed 8 nights

It had a bed and air conditioning which was all I needed. Only one block off the main shopping and eating area. About what you would expect for 40 bucks a night in downtown Playa.

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Cleanliness

Cleanliness and maintenance are inconsistent, with multiple reports of stained linens, unpleasant bathroom odors, pests or plumbing issues, and housekeeping gaps. Some guests, however, found rooms clean.

Related guest reviews

8

Wendy susana

28 Jan 2025

·

Stayed 5 nights

Hotel tranquilo solo deben mejorar baños y puertas q no cierran bien huele mucho a humedad escusados q no bajan bien

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6

VICTOR MANUEL

25 Mar 2024

·

Stayed 7 nights

Te hacen cambio de sabanas cada tercer dia, tiene problemas de insectos (moscos) que se filtran por coladeras del baño, les falta sanitizar esas áreas, no te ponen botella de agua y ni un vaso en la habitación, tienes

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6

Gary

26 Dec 2022

·

Stayed 19,346 nights

According to Expedia and my reservation, this property has a gym. There is no gym. There has never been a gym at this property. There was a strong smell of cleaning chemicals in the room when i entered. I got a headache. Used ceiling fan. Better in 2 hours. Mold on the bathroom ceiling above shower head. Otherwise it's a nice property in a good place.

10

Michele

21 Feb 2023

·

Stayed 7 nights

Hotel was great for what we needed … a place to sleep! Could use some minor maintenance! But all was good! There was a sewer smell in room when we arrived but it was just the cover on the shower drain was not put on! Once we did that the smell went away and did not notice it again! Again great place for what we needed! Would stay again! Close to 5th avenue which is fun! And close to beach! Price was great!

8

Cezar Augusto

30 Nov 2022

·

Stayed 4 nights

Pessoal da recepção mto agradável e simpático. Banheiro com cheiro desagradável vindo dos ralos, mas nada que incomodasse muito. Quarto com bom espaço mas falta de suportes para coisas. As toalhas não eram boas, precisam ser trocadas. Ótima localização.

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4

marta

13 Mar 2024

·

Stayed 8 nights

Terrible experience. Beds are hard, not comfortable at all. Stained towels inside the room and the ones for the pool, stained bed sheets. They want to charge you for everything. Our room was on the fourth floor and the elevator was not in service. They told us that they were fixing it, but that never happened. We never saw anybody working on the elevator, and we stayed there for 8 nights. Very bad water pressure. I would not recommend anybody to stay in this hotel.

4

Daniel

19 Feb 2023

·

Stayed 4 nights

El baño no servía .

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8

alma aurora

12 Nov 2024

·

Stayed 3 nights

Bonito el hotel, limpio, tranquilo, amables, lo único malo es que no servia el elevador y nos tocó hasta el tercer piso, de ahi todo bien, lo recomiendo

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2

Maria Camila Escobar

8 Feb 2023

·

I booked this hotel through Expedia since the pictures seemed like it would be a good and affordable place to stay in Playa del Carmen. Upon arrival we noticed it was not nice at all… stained pillows. Stained bed sheets. Stained curtains. Sticky floors. Dirty bathroom. Dead cockroaches in the hallways that the cleaners wouldn’t clean. And the worst part of it all was that our room smelled of sewer water. We tried to ask for a room change and got told flat out that we couldn’t change and they couldn’t offer any other help other than “sending the cleaning lady”. We ended up leaving after just one night due to the horrible smell that would wake us up at night and was making us sick to our stomach. We tried getting a refund and got flat out told no. This hotel was not what was advertised. The general manager would refuse to give his face and kept saying he was busy. Now I’m out money for a hotel we couldn’t stay in due to it being unsanitary.

4

Marjorie

11 Mar 2024

·

Stayed 5 nights

The property needs some renovation to make it a bit more modern. We were given stained towels upon arrival. The area is on a very busy street with traffic sounds all night. I appreciate the fact that the hotel is near shopping and many dining options.

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Rooms

Rooms are basic with rustic, dated elements; bed comfort is mixed, ranging from very firm to uncomfortable or two singles pushed together. Noise varies by room, with some disturbed by street or restaurant music while others reported quiet stays.

Related guest reviews

2

Iyce

29 Sept 2023

·

Stayed 1 night

The restaurant downstairs pumps music till the early hours, you can hear people in the streets. Aesthetically it’s nice but not worth the headache you’ll end up with

8

Vanessa

28 Aug 2025

·

Stayed 3 nights

El hotel es bueno, un poco anticuado y no tiene amenidades de la mejor calidad, pero sirve para descansar bien y aparte está en una excelente ubicación

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6

Sergio

5 May 2025

·

Stayed 3 nights

Es buena en general, sugiero remodelacion de las habitaciones

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8

Cezar Augusto

30 Nov 2022

·

Stayed 4 nights

Pessoal da recepção mto agradável e simpático. Banheiro com cheiro desagradável vindo dos ralos, mas nada que incomodasse muito. Quarto com bom espaço mas falta de suportes para coisas. As toalhas não eram boas, precisam ser trocadas. Ótima localização.

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2

Rosario

18 Feb 2025

·

Stayed 1 night

La cama esta muy incómoda, eran 2 colchones individuales juntos y los resortes ya se sentían las almohadas incómodas, en general desagradable no había jabón, agua de cortesía, la tele pequeña no se le da mantenimiento a la habitación, el desayuno que incluía tardó 40min en que nos sirvieran

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8

Israel

28 Jan 2023

·

Stayed 1 night

Me gustó porque fue el único lugar donde pude dormir 1 noche sin tanto ruido.

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8

Raul

18 Apr 2025

·

Stayed 2 nights

I like the rustic look but needs maintenance. Loved my room not my bathroom so much

10

Matthew

4 Jan 2023

·

Stayed 19,360 nights

Great little place for the price. Close to 5th avenue but was not loud at night. Beds were firm yes, but comfortable. Cleanliness and water pressuer/heat was good. My only recomendation would be for the restaurant to get a longer playlist. I loved the little music wafting through the courtyard as I sat on the balcony on the first day. By the 5th day of hearing the same songs 3 times a day it was kinda annoying. That said, I've stayed at other places in Playa and this really hits the mark for quality, quiet and price. Would stay here again.

8

MICHAEL DE

20 Jul 2023

·

Stayed 8 nights

It had a bed and air conditioning which was all I needed. Only one block off the main shopping and eating area. About what you would expect for 40 bucks a night in downtown Playa.

4

Marjorie

11 Mar 2024

·

Stayed 5 nights

The property needs some renovation to make it a bit more modern. We were given stained towels upon arrival. The area is on a very busy street with traffic sounds all night. I appreciate the fact that the hotel is near shopping and many dining options.

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AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly and helpful at the front desk, with several guests praising specific team members. However, some reported poor management presence, housekeeping lapses, and disputes over extra fees or fines.

Related guest reviews

10

Ivan

29 Jun 2023

·

Stayed 6 nights

Excelente todo.....la recepcionista cecy muy eficiente y agradable

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2

Hugo Cesar

12 Apr 2024

·

Stayed 7 nights

They make you pay a 20$ government tax when you check in and also fined me 2000 pesos. A little over 100$ for smoking on balcony

10

Andre

17 Apr 2025

·

Stayed 9 nights

Giada and the Staff are excellent, they make you feel at home!!! Just a great experience and all amenities are close by and it’s locate is convenient.

10

andre

30 Mar 2025

·

Stayed 4 nights

People are very nice and helpful

10

Cathy

23 Jan 2025

·

Stayed 2 nights

I stay at this hotel every time I visit Playa del Carmen. Great location and staff go above and beyond for their guests

10

Fernando Claudio

5 Nov 2024

·

Stayed 5 nights

Servicio excelente y personal muy amable

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10

leonarda magaly

3 Jul 2025

·

Stayed 4 nights

Muy bien un excelente servicio de las chicas de recepción

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8

Dominick

21 Feb 2023

·

Stayed 7 nights

Jada at the front desk was very helpfull

4

marta

13 Mar 2024

·

Stayed 8 nights

Terrible experience. Beds are hard, not comfortable at all. Stained towels inside the room and the ones for the pool, stained bed sheets. They want to charge you for everything. Our room was on the fourth floor and the elevator was not in service. They told us that they were fixing it, but that never happened. We never saw anybody working on the elevator, and we stayed there for 8 nights. Very bad water pressure. I would not recommend anybody to stay in this hotel.

2

Alfredo

9 Mar 2024

·

Stayed 8 nights

Bad service, all the employees say talk to the manager the manager but they’re never there. Broken elevator, yet no signs of fixing it. We were there over a week and no-one worked on it. Cleaning workers walked into our room when there was a do not disturb sign. Towels are a big issue. The towels they give you are stained, but when they exchange them they say you caused the stains and want to charge you. I wouldn’t recommend staying here.

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Location

Central and walkable to 5th Avenue, the beach, and many shops and eateries. Some guests experienced street or music noise due to the busy area.

Related guest reviews

2

Iyce

29 Sept 2023

·

Stayed 1 night

The restaurant downstairs pumps music till the early hours, you can hear people in the streets. Aesthetically it’s nice but not worth the headache you’ll end up with

10

Robert

12 Apr 2023

·

Stayed 2 nights

Lovely hotel, relaxing pool and perfect location!!

8

Fadua

26 Dec 2022

·

Stayed 19,347 nights

Buena ubicación, segura y con todos los servicios básicos

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8

Vanessa

28 Aug 2025

·

Stayed 3 nights

El hotel es bueno, un poco anticuado y no tiene amenidades de la mejor calidad, pero sirve para descansar bien y aparte está en una excelente ubicación

Translate

10

Ian

16 Nov 2024

·

Stayed 1 night

Good location and very cool accomodations

10

Cathy

23 Jan 2025

·

Stayed 2 nights

I stay at this hotel every time I visit Playa del Carmen. Great location and staff go above and beyond for their guests

10

edgar noe

8 Feb 2025

·

Stayed 5 nights

Cerca de la playa , tiendas de conveniencia a pocos pasos , excelente servicio en general

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10

Andre

4 Nov 2024

·

Stayed 12 nights

Easily located and within walking distance to the beach

8

MICHAEL DE

20 Jul 2023

·

Stayed 8 nights

It had a bed and air conditioning which was all I needed. Only one block off the main shopping and eating area. About what you would expect for 40 bucks a night in downtown Playa.

4

Marjorie

11 Mar 2024

·

Stayed 5 nights

The property needs some renovation to make it a bit more modern. We were given stained towels upon arrival. The area is on a very busy street with traffic sounds all night. I appreciate the fact that the hotel is near shopping and many dining options.

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AI-generated summary based on recent guest reviews

Dining

Dining feedback is limited; one guest reported very slow included breakfast service, and several mention music from the downstairs or adjacent restaurant—enjoyable for some, disruptive for others.

Related guest reviews

2

Iyce

29 Sept 2023

·

Stayed 1 night

The restaurant downstairs pumps music till the early hours, you can hear people in the streets. Aesthetically it’s nice but not worth the headache you’ll end up with

2

Rosario

18 Feb 2025

·

Stayed 1 night

La cama esta muy incómoda, eran 2 colchones individuales juntos y los resortes ya se sentían las almohadas incómodas, en general desagradable no había jabón, agua de cortesía, la tele pequeña no se le da mantenimiento a la habitación, el desayuno que incluía tardó 40min en que nos sirvieran

Translate

10

Juan

11 Mar 2024

·

Stayed 6 nights

My husband uses a cane to walk, the Elevators were not working the 6 days we were in hotel. Other than that the Ladies at the Front office were very hospitable, friendly & very nice. Maria is an awesome singer. We loved her voice when she sang at the restaurant next door! I highly recommend this Hotel!

10

Matthew

4 Jan 2023

·

Stayed 19,360 nights

Great little place for the price. Close to 5th avenue but was not loud at night. Beds were firm yes, but comfortable. Cleanliness and water pressuer/heat was good. My only recomendation would be for the restaurant to get a longer playlist. I loved the little music wafting through the courtyard as I sat on the balcony on the first day. By the 5th day of hearing the same songs 3 times a day it was kinda annoying. That said, I've stayed at other places in Playa and this really hits the mark for quality, quiet and price. Would stay here again.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10 $44
11 $50	12 $50	13 $51	14 $50	15 $50	16 $50	17 $50
18 $51	19 $50	20 $50	21 $50	22 $50	23 $51	24 $48
25 $50	26 $50	27 $50	28 $54	29 $53	30 $53	31 $53

Su	Mo	Tu	We	Th	Fr	Sa
1 $65	2 $62	3 $62	4 $68	5 $62	6 $78	7 $78
8 $62	9 $56	10 $57	11 $56	12 $106	13 $61	14 $60
15 $58	16 $111	17 $62	18 $59	19 $62	20 $62	21 $62
22 $62	23 $74	24 $154	25 $66	26 $74	27 $62	28 $74
29 $64	30 $66

Hotel Riviera Caribe Maya

Prices for Hotel Riviera Caribe Maya

Monthly average prices

About this property

Location

Room options

Suite, Balcony

Suite

Standard Plus with Balcony

Master Suite

Standard Plus Deluxe

Guest reviews of Hotel Riviera Caribe Maya

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Hotel Riviera Caribe Maya

Prices for upcoming dates

Business details