Sandos Playacar All Inclusive

Outdated room

Over all our stay is good the food are great staff are very friendly and helpful. rooms are always clean. The only. thing I don’t like it’s too far to the beach and most of all the restaurants are fully booked so we have no choice but to always eat at the buffet.. ocean is nice but too many seeweed so it’s hard to play at the sea.

The hotel was beautiful however the main lobby was very hot. The suite we stayed was clean but as we arrive the toilet was broken I have to ask them to fix it twice the sliding door is also hard to open they had to fix it during my stay. My suite was not cleaned everyday unless I put the sign to clean it and I’m not sure If there was a bed bugs in the bed my son was has three bites and got swollen. The food was great and the stuff will friendly but some stuff in the buffet and the pool bar are not welcoming and hard to approach. The massage spa was the best stuff was very friendly and the massage was very good. Over all I will rate my stay 7/10.

Our stay at Sandos had some major inconsistencies that are worth noting, especially for anyone planning a group trip or wedding. First, a big issue that should have been clearly communicated upfront: only the family/kids side has elevator access. The adult side does not, which created unnecessary inconvenience for several people in our group. That kind of detail matters when you’re coordinating travel for multiple guests. The adult section overall felt outdated, and the WiFi was honestly terrible. For a resort, especially one hosting events like weddings, that’s not a small thing. One of the rooms in our wedding party actually flooded during the stay, which added stress to what should have been a smooth experience. There were also some concerning oversights with event planning. The bridal suite included pork despite the bride clearly requesting no pork months in advance. That’s a pretty significant miss. On a slightly positive note, only one person in our group got sick, which is actually an improvement compared to reviews from a couple of months ago—but still not ideal. Room service was essentially nonexistent. If that’s something you rely on or expect, you’ll be disappointed. That said, I do want to give credit where it’s due. Most of the staff we interacted with were pleasant and helpful. Ester truly stood out she went above and beyond to accommodate us and made a noticeable difference in our experience. Also, the massage I had with Roz was genuinely pleasant

Rooms are outdated drain on the shower was really slow