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Hacienda Paradise Hotel - Reception

Hacienda Paradise Hotel


Amenities

  • Airport shuttle

  • Swimming pool

  • Non-Smoking Rooms

  • Tour Desk

  • Housekeeping

  • Safe-Deposit Box

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Property description

Relax and unwind with massages and facials. You're sure to appreciate the recreational amenities, including an outdoor pool and bicycles to rent. Additional amenities at this Colonial hotel include complimentary wireless internet access and...
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Guest reviews

What guests think

AI-generated summary based on recent guest reviews

At Hotel Hacienda Paradise, travellers praise the central, walkable location near Fifth Avenue and beaches and the budget-friendly rates, but note trade-offs that include street noise at night and a very simple included breakfast.

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Facilities

Mixed

Cleanliness

Inconsistent

Rooms

Dated

Service

Mixed

Location

Central

Dining

Basic

Was this helpful?

10

Emma

IAN-logo

3 weeks ago

·

Stayed 6 nights

The staff were very helpful and kind. The location was the best, as it was close to 5th Avenue for shopping, the beach to relax and restaurants/bars to explore local tastes. I
The staff were very helpful and kind. The location was the best, as it was close to 5th Avenue for shopping, the beach to relax and restaurants/bars to explore local tastes. I

4

Elias

IAN-logo

11 Apr 2026

·

Stayed 1 night

Old and dated hotel. The pool floor was green and it was not cleaned till the next day. The bed matresses were very hard and the pillows worse. The 'white' towels were of an unknown color. No water or safe in the bedroom. The included breakfast was horrible, just coffee and cold toasts, with your choice of butter or jam. The only good thing about this place is the location and the staff. I will not stay there again.
Old and dated hotel. The pool floor was green and it was not cleaned till the next day. The bed matresses were very hard and the pillows worse. The 'white' towels were of an unknown color. No water or safe in the bedroom. The included breakfast was horrible, just coffee and cold toasts, with your choice of butter or jam. The only good thing about this place is the location and the staff. I will not stay there again.

10

Jose

IAN-logo

9 Mar 2026

·

Stayed 1 night

Clean room. Near 5ta Avenida. Room is ok for the price. They also offer food at an extra charge.
Clean room. Near 5ta Avenida. Room is ok for the price. They also offer food at an extra charge.

10

Sam

IAN-logo

25 Feb 2026

·

Stayed 2 nights

Great location, friendly staff, very affordable!
Great location, friendly staff, very affordable!

4

katelyn

EXP-logo

19 Feb 2026

·

Stayed 5 nights

We arrived in two groups. I had requested rooms close together. I wasn’t sure if this was not possible or just not done. However they were very kind to bring us a fridge for one of the rooms. On the first day there my gf picked out an outfit for dinner, put it back in her suitcase. We got dressed for the beach. Came back to change for dinner. I specifically asked the maid not to enter the room. My friend is looking for her brand new top she literally had on two hours ago in her luggage. I know how it sounds blaming people in the service industry for theft. We triple double checked. We decided to rent an air bnb for the next day. Id stay here again if I was on a tight budget. I found it clean, the man with curly hair and glasses as well as the blonde woman with glasses were really really great. Mixed review. At the end of the day, we wanted our group closer together.
We arrived in two groups. I had requested rooms close together. I wasn’t sure if this was not possible or just not done. However they were very kind to bring us a fridge for one of the rooms. On the first day there my gf picked out an outfit for dinner, put it back in her suitcase. We got dressed for the beach. Came back to change for dinner. I specifically asked the maid not to enter the room. My friend is looking for her brand new top she literally had on two hours ago in her luggage. I know how it sounds blaming people in the service industry for theft. We triple double checked. We decided to rent an air bnb for the next day. Id stay here again if I was on a tight budget. I found it clean, the man with curly hair and glasses as well as the blonde woman with glasses were really really great. Mixed review. At the end of the day, we wanted our group closer together.

Avenida 10 entre Calle 20 y 22, Downtown Playa del Carmen, Playa del Carmen, Solidaridad, Quintana Roo, Mexico

Location

With a stay at Hotel Hacienda Paradise, you'll be centrally located in Playa del Carmen, steps from Quinta Avenida and Quinta Alegría Shopping Mall. This hotel is 0.4 mi (0.6 km) from Mamitas Beach and 0.4 mi (0.7 km) from Playa del Carmen Main Beach.

Quinta Avenida(0.1 Miles)

Quinta Alegría Shopping Mall(0.1 Miles)

Mario Villanueva Stadium Madrid(0.2 Miles)

Calle 12(0.3 Miles)

Calle Corazón(0.3 Miles)

Super Chedraui Selecto Avenida 10(0.3 Miles)

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Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

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Check-in

Check-out

From 15:00 to 23:30

Before 12:00


Good to know

Additional policies and info about this property.

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Optional extras

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