Ocean Maya Royale Adults Only - All Inclusive
US$169
/ night
Avg. for September
Prices for Ocean Maya Royale Adults Only - All Inclusive
Select dates to see prices and availability
US$169
/ night
Avg. for September
Monthly average prices
Nightly prices at Ocean Maya Royale Adults Only - All Inclusive average US$169 in the cheapest month (September) and US$592 in the most expensive month (March), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$456 |
| February | US$571 |
| March | US$592 |
| April | US$399 |
| May | US$308 |
| June | US$289 |
| July | US$294 |
| August | US$347 |
| September | US$169 |
| October | US$193 |
| November | US$289 |
| December | US$476 |
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Sept · US$169
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Most expensive: March (~US$592)
Cheapest: September (~US$169)
About this property
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor pools, an outdoor tennis court, and a sauna. Additional amenities at...
Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor pools, an outdoor tennis court, and a sauna. Additional amenities at this property include complimentary wireless internet access, concierge services, and an arcade/game room.
Business amenities
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Playa del Carmen? This property has 2013 square feet (187 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.
Dining
Enjoy international cuisine at La Hacienda, one of the property's 5 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 4 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.
Rooms
Make yourself at home in one of the 320 air-conditioned rooms featuring minibars and LCD televisions. Rooms have private furnished balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Location
With a stay at Ocean Maya Royale - Adults Only - All Inclusive in Playa del Carmen (Riviera Maya), you'll be within a 10-minute drive of El Camaleón Mayakoba Golf Course and Tres Rios Ecopark. This all-inclusive property is 5.3 mi (8.5 km) from Maroma Beach and 6.8 mi (10.9 km) from Quinta Avenida.
What's nearby
El Camaleón Mayakoba Golf Course(1.7 Miles)
Playa Xcalacoco(2.8 Miles)
Tres Rios Ecopark(2.3 Miles)
Gran Coyote Golf(3.6 Miles)
Chun-Zumbul (diving site)(4.5 Miles)
28 de Julio Square(4.8 Miles)
Maroma Beach(5.3 Miles)
Guadalupe Church(5.7 Miles)
Punta Esmeralda Beach(5.8 Miles)
Playa 88(5.8 Miles)
Playa Avenida Colosio(5.9 Miles)
Temazcal Natura(6.1 Miles)
Plaza Las Americas(6.3 Miles)
Super Chedraui Selecto Avenida 10(6.5 Miles)
Mario Villanueva Madrid(6.6 Miles)
Cozumel Intl. Airport (CZM)(27.1 Miles)
Cancun Intl. Airport (CUN)(29 Miles)
Tulum Intl. Airport (TQO)(72.4 Miles)
Parking
Restaurant
Swimming pool
Non-smoking rooms
Business centre
Room service
Location
Carretera Federal Chetumal, Km 299, Riviera Maya, Playa del Carmen, Solidaridad, Quintana Roo, Mexico
El Camaleón Mayakoba Golf Course (1.7 Miles)
Playa Xcalacoco (2.8 Miles)
Tres Rios Ecopark (2.3 Miles)
Gran Coyote Golf (3.6 Miles)
Chun-Zumbul (diving site) (4.5 Miles)
28 de Julio Square (4.8 Miles)
Room options
5
Privilege Junior Suite Ocean View
Room details
1 Extra-Large Double Bed
2 Double Beds
Sleeps 2
409 ft²
BalconySeparate Dining AreaAir ConditioningWi-Fi (Free)Separate Living Room
3
Privilege Romance Suite with Jacuzzi
Room details
1 Extra-Large Double Bed
Sleeps 2
BalconyAir ConditioningWi-Fi (Free)Private Bathroom
5
Privilege Honeymoon Maya Deluxe
Room details
1 Extra-Large Double Bed
Sleeps 2
409 ft²
BalconySeparate Dining AreaAir ConditioningWi-Fi (Free)Separate Living Room
1
Privilege Junior Suite Private Pool
Room details
1 Extra-Large Double Bed
Sleeps 2
BalconyAir ConditioningWi-Fi (Free)Private Bathroom
6
Maya Superior Deluxe Sea View
Room details
2 Double Beds
1 Large Double Bed
Sleeps 3
409 ft²
BalconyAir ConditioningWi-Fi (Free)Private Bathroom
5
Privilege Junior Suite with Jacuzzi
Room details
1 Extra-Large Double Bed
Sleeps 2
409 ft²
BalconySeparate Dining AreaAir ConditioningWi-Fi (Free)Separate Living Room
5
Junior Suite Nature View
Room details
1 Large Double Bed
2 Double Beds
Sleeps 3
409 ft²
BalconyAir ConditioningWi-Fi (Free)Private Bathroom
4
Privilege Junior Suite Nature View
Room details
1 Extra-Large Double Bed
2 Double Beds
Sleeps 2
409 ft²
BalconySeparate Dining AreaAir ConditioningWi-Fi (Free)Separate Living Room
Guest reviews of Ocean Maya Royale Adults Only - All Inclusive
8.5
Fabulous
Based on 2,853 verified reviews
Who stays here?
Business
0%
Couple
72%
Family
10%
Group
16%
Solo
0%
What guests think
AI-generated summary based on recent guest reviews
At Ocean Maya Royale Adults Only - All Inclusive, travellers consistently praise the friendly staff, clean grounds and lively entertainment, while noting mixed food quality, occasional maintenance issues, limited pool seating, and seaweed that can reduce beach use and cause odors.
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What guests think
At Ocean Maya Royale Adults Only - All Inclusive, travellers consistently praise the friendly staff, clean grounds and lively entertainment, while noting mixed food quality, occasional maintenance issues, limited pool seating, and seaweed that can reduce beach use and cause odors.
The compact, adults-only layout is easy to navigate, with a quiet pool and a livelier swim-up bar scene plus a popular coffee shop. Common trade-offs include hot, minimally air-conditioned common areas, mosquitoes, and occasional plumbing or hot-water outages. Overall, expect a relaxed stay with engaging activities and some practical compromises.
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AI-generated summary based on recent guest reviews
Facilities
Facilities include two pools (one quiet, one lively with a swim-up bar), several restaurants and bars, a well-liked coffee shop, spa, and Privilege areas. Downsides mentioned are limited loungers and chair-saving, hot common areas with little AC, occasional broken ATM, and a beach that can be unusable during heavy seaweed.
Related guest reviews
10
Tricia Sue
30 Jul 2025
·
Stayed 4 nights
The food was fantastic...all of staff was friendly and attentive. We loved the lit up areas walking at night. Pool bar closing at 5 was a negative. Bedding and room all amazing. Super quiet well maintained resort. Beautiful.
The food was fantastic...all of staff was friendly and attentive. We loved the lit up areas walking at night. Pool bar closing at 5 was a negative. Bedding and room all amazing. Super quiet well maintained resort. Beautiful.
8
Jessica
26 Oct 2025
·
Stayed 7 nights
Staff were friendly and fun. Food and options were plentiful. The app to reserve dinner and check out daily activities was easy to use. The pool and beach were beautiful. There was a good combination of entertainment and relaxation. We had an 80 minute couples massage at the spa that was absolutely amazing. Because of that, we went back for a second one but that one was just ok. It was difficult to get a chair at the pool. We went out as early as 8am to try and get a seat by the activities pool and all the chairs were already “reserved” yet there was hardly anyone at the pool. Hot water was a hit or miss in the shower. Overall, we had a great time celebrating our 10 year wedding anniversary in Mexico.
Staff were friendly and fun. Food and options were plentiful. The app to reserve dinner and check out daily activities was easy to use. The pool and beach were beautiful. There was a good combination of entertainment and relaxation. We had an 80 minute couples massage at the spa that was absolutely amazing. Because of that, we went back for a second one but that one was just ok. It was difficult to get a chair at the pool. We went out as early as 8am to try and get a seat by the activities pool and all the chairs were already “reserved” yet there was hardly anyone at the pool. Hot water was a hit or miss in the shower. Overall, we had a great time celebrating our 10 year wedding anniversary in Mexico.
10
Victoria
29 Oct 2025
·
Stayed 8 nights
We thoroughly enjoyed our stay. The room was very clean. The property is well maintained. The staff were friendly and attentive. The only negative for us is the party pool. There were a lot of highly intoxicated people in and around it and the thumping noise from the music could be heard 4 buildings away. I definitely would not stay at this resort during peak season but the number of people were perfect during this low season. The buffet food was very good. French (Blue Moon), Charro (Mexican), Italian (Dolce Vita) restaurants were just okay. We didn’t try the Japanese restaurant. Pizza by the pool was very good. Overall good resort. Just know that it’s a party place for sure.
We thoroughly enjoyed our stay. The room was very clean. The property is well maintained. The staff were friendly and attentive. The only negative for us is the party pool. There were a lot of highly intoxicated people in and around it and the thumping noise from the music could be heard 4 buildings away. I definitely would not stay at this resort during peak season but the number of people were perfect during this low season. The buffet food was very good. French (Blue Moon), Charro (Mexican), Italian (Dolce Vita) restaurants were just okay. We didn’t try the Japanese restaurant. Pizza by the pool was very good. Overall good resort. Just know that it’s a party place for sure.
8
Devon
3 Sept 2025
·
Stayed 6 nights
This is a very nice, smaller property- we loved the staff and we were pleasantly surprised at the "fun pool" party vibe. However, the atm was broken and that was very inconvenient, as we were relying on the option to replenish our cash. Definitely would go again
This is a very nice, smaller property- we loved the staff and we were pleasantly surprised at the "fun pool" party vibe. However, the atm was broken and that was very inconvenient, as we were relying on the option to replenish our cash. Definitely would go again
10
Tammy Rose
31 Aug 2025
·
Stayed 4 nights
The resort was beautiful. Food was awesome. Very clean. All service was outstay. Seaweed wasn’t too awful. Only chywoujd be they need to enclose rest and have air. After a long day in the suns would be nice to be comfortable when dining. 5 stars otherwise.
The resort was beautiful. Food was awesome. Very clean. All service was outstay. Seaweed wasn’t too awful. Only chywoujd be they need to enclose rest and have air. After a long day in the suns would be nice to be comfortable when dining. 5 stars otherwise.
8
Jennifer
20 Oct 2025
·
Stayed 5 nights
Overall, our stay was good, but there were definitely a few areas that could be improved. Communication at check-in was lacking, esp considering we paid extra to upgrade to Privilege. One of the travel desk reps gave us misinformation about jet skis being available at the hotel. We found them ourselves at the end of the beach. The food was about what you’d expect at an all-inclusive resort — not better or worse than others. That said, we did receive great service from the wait staff throughout our stay. be prepared to tip everyone who serves you; that’s simply how it works at most AI’s in Mexico. The room was nice & clean, but extremely cold & it seemed like the thermostat didn’t do anything to control the temperature. The Privilege upgrade was decent overall. I’m not sure the butler service is worth the extra cost, though the butlers themselves were very kind & helpful. The separate Privilege restaurant & designated seating areas by the pool & beach were a nice touch & added to the experience. One thing I appreciated is that this isn’t a timeshare property, so there was no hassle from anyone trying to sell you something. The nightly entertainment was okay — they cater to a certain crowd w/mostly EDM/techno music. It keeps the energy up but leaves out those who prefer variety. I’ve seen better shows at other resorts. The spa was small but nice. All in all, it wasn’t a bad stay, but with so many great places to choose from in Mexico I’d try somewhere else next time.
Overall, our stay was good, but there were definitely a few areas that could be improved. Communication at check-in was lacking, esp considering we paid extra to upgrade to Privilege. One of the travel desk reps gave us misinformation about jet skis being available at the hotel. We found them ourselves at the end of the beach. The food was about what you’d expect at an all-inclusive resort — not better or worse than others. That said, we did receive great service from the wait staff throughout our stay. be prepared to tip everyone who serves you; that’s simply how it works at most AI’s in Mexico. The room was nice & clean, but extremely cold & it seemed like the thermostat didn’t do anything to control the temperature. The Privilege upgrade was decent overall. I’m not sure the butler service is worth the extra cost, though the butlers themselves were very kind & helpful. The separate Privilege restaurant & designated seating areas by the pool & beach were a nice touch & added to the experience. One thing I appreciated is that this isn’t a timeshare property, so there was no hassle from anyone trying to sell you something. The nightly entertainment was okay — they cater to a certain crowd w/mostly EDM/techno music. It keeps the energy up but leaves out those who prefer variety. I’ve seen better shows at other resorts. The spa was small but nice. All in all, it wasn’t a bad stay, but with so many great places to choose from in Mexico I’d try somewhere else next time.
10
Tangela
24 Nov 2025
·
Stayed 3 nights
Friendly staff, clean room. I would have liked a little more variety in the music selections. Also it could have had a little more entertainment, such as Karaoke a few nights by the pool. I don’t know how I felt about the bubbles in the pool, that was definitely something different. I liked the Spanish lesson.
Friendly staff, clean room. I would have liked a little more variety in the music selections. Also it could have had a little more entertainment, such as Karaoke a few nights by the pool. I don’t know how I felt about the bubbles in the pool, that was definitely something different. I liked the Spanish lesson.
8
Aleisha Marie
13 Nov 2025
·
Stayed 7 nights
This property def needs some cosmetic updating. The rooms were clean and the beds comfortable. They lack seating in the beach and by the pool. Food is fine, a couple good dishes but standard all inclusive fare. Service was fine, the restaurant workers can be over booked. Entertainment was fine. Coffee shop was a nice amenity and we found the staff there particularly nice. Not a 5 star property but a moderate 4 star. Beach was kinda meh- water isn’t pretty and very small areas of swimmable beach. The perks of the privilege upgrade is significant- dinner reservations in particular.
This property def needs some cosmetic updating. The rooms were clean and the beds comfortable. They lack seating in the beach and by the pool. Food is fine, a couple good dishes but standard all inclusive fare. Service was fine, the restaurant workers can be over booked. Entertainment was fine. Coffee shop was a nice amenity and we found the staff there particularly nice. Not a 5 star property but a moderate 4 star. Beach was kinda meh- water isn’t pretty and very small areas of swimmable beach. The perks of the privilege upgrade is significant- dinner reservations in particular.
10
SEAN
27 Oct 2025
·
Stayed 7 nights
The Ocean Maya Royale was a fantastic Adults only All-Inclusive experience. The food was top notch with a variety of options to choose from. If given the option, make sure to upgrade to their Privilege rooms or buy the upgrade as it made a big difference when looking for seating poolside (the main area was quiet crowded whereas the roped off section always had available seating). The entertainment is standard for what you would expect at an All-Inclusive but the activities coordinator (Kendel) really put his heart and soul into creating memorable experiences. The Privilege rooms also have access to a butler you can text, which we found helpful for restaurant reservations. Outside of that, the butler wasn't very helpful and often unresponsive or responses were not timely. There is nothing you can do around the property within walking distance, so a short taxi ride is the only option if you want to get out of the resort. Prices were a bit high ($25-$50 CAD) to get to the shopping area in Playa del Carmen. If city life is what you're looking for, we would consider a resort closer to the shopping district where you can just walk out. If a quieter beach front experience is what you're after, Ocean Maya Royale will not disappoint!
The Ocean Maya Royale was a fantastic Adults only All-Inclusive experience. The food was top notch with a variety of options to choose from. If given the option, make sure to upgrade to their Privilege rooms or buy the upgrade as it made a big difference when looking for seating poolside (the main area was quiet crowded whereas the roped off section always had available seating). The entertainment is standard for what you would expect at an All-Inclusive but the activities coordinator (Kendel) really put his heart and soul into creating memorable experiences. The Privilege rooms also have access to a butler you can text, which we found helpful for restaurant reservations. Outside of that, the butler wasn't very helpful and often unresponsive or responses were not timely. There is nothing you can do around the property within walking distance, so a short taxi ride is the only option if you want to get out of the resort. Prices were a bit high ($25-$50 CAD) to get to the shopping area in Playa del Carmen. If city life is what you're looking for, we would consider a resort closer to the shopping district where you can just walk out. If a quieter beach front experience is what you're after, Ocean Maya Royale will not disappoint!
8
Ayeshika
30 Aug 2025
·
Stayed 5 nights
Negatives - Resort was at 50% cap - Front desk services was a little unwilling to help us double beds/we came late - Signing waivers, no smoking property or not allowed front entrance, Mayan Lounge and on the beach - No welcome drink - not many ac spaces, only your room, coffee bar and sports bar if working - Mayan lounge - smoking area has more potential they need a small bar here instead of library of books - Need more common area washrooms - Very smelly rotten eggs overwhelming at times especially when trying to eat or enjoy outdoors by the beach (time of year sargassum) - Food service areas some workers not as attentive - As resort is spread out could be a lot of walking for some people - Entertainment crew - the worst I have seen again perhaps because low season, no hype and very boring (only kenndell and Viri are fun poolside) - No bank machine! Positives - very clean resort and spacious/lobby area nice - Adults only - Room key is a wrist band, every building is two floors approx 6-7 units per building - Our room was spacious and modernized bathroom double sinks and upgraded. - Air conditioning in the room was great - Restaurants are decent, variety of food, recommend La Dolce Vita (Italian) atmosphere is great and service is the best - Noise level in building 32 was great not a problem - 24/7 room service if you book with Expedia (perhaps a limited time offer) - Close to Playa Del Carmen town (15-20 min) - Dj every night (not bad) but no dance floor
Negatives - Resort was at 50% cap - Front desk services was a little unwilling to help us double beds/we came late - Signing waivers, no smoking property or not allowed front entrance, Mayan Lounge and on the beach - No welcome drink - not many ac spaces, only your room, coffee bar and sports bar if working - Mayan lounge - smoking area has more potential they need a small bar here instead of library of books - Need more common area washrooms - Very smelly rotten eggs overwhelming at times especially when trying to eat or enjoy outdoors by the beach (time of year sargassum) - Food service areas some workers not as attentive - As resort is spread out could be a lot of walking for some people - Entertainment crew - the worst I have seen again perhaps because low season, no hype and very boring (only kenndell and Viri are fun poolside) - No bank machine! Positives - very clean resort and spacious/lobby area nice - Adults only - Room key is a wrist band, every building is two floors approx 6-7 units per building - Our room was spacious and modernized bathroom double sinks and upgraded. - Air conditioning in the room was great - Restaurants are decent, variety of food, recommend La Dolce Vita (Italian) atmosphere is great and service is the best - Noise level in building 32 was great not a problem - 24/7 room service if you book with Expedia (perhaps a limited time offer) - Close to Playa Del Carmen town (15-20 min) - Dj every night (not bad) but no dance floor
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AI-generated summary based on recent guest reviews
Cleanliness
Many reviews highlight very clean rooms, grounds, and well-kept facilities. A smaller number report odors from bathroom drains, pooled shower water, insects (including one bed-bug report), and occasional leaks.
Related guest reviews
10
Jared P.
25 Oct 2025
·
Stayed 6 nights
Property was very clean. Staff was excellent and on point. There were some issues witj the water during our stay but itnwas fixed within 24 hours.
Property was very clean. Staff was excellent and on point. There were some issues witj the water during our stay but itnwas fixed within 24 hours.
2
Anai
10 Aug 2025
·
Stayed 4 nights
We stayed 4 nights at Ocean Maya, and unfortunately, it was not the relaxing experience we had hoped for. Each night, we woke up with new bites. At first, I assumed they were mosquito bites, but some were clustered — a red flag for bed bugs. On our last day, we discovered small dark specs on the bedding, which I later learned were bed bug feces!! This has caused us a great deal of stress, as now we have to take precautions and worry about possibly bringing them home. We also noticed staff fumigating nearby rooms during our stay. We were told it was for mosquitoes, but given our experience, I can’t help but feel the resort is aware of a bed bug issue and is not being transparent with guests. To make matters worse, my husband slipped while stepping out of the hot tub in our room and injured his elbow badly enough to need stitches. The patio tile is extremely slippery when wet — the resort should have anti-slip tape or mats in place to prevent this type of accident. While some staff members were friendly, these are serious issues — pests in the rooms and unsafe surfaces. truly hope management addresses both problems promptly for the safety and comfort of future guests
We stayed 4 nights at Ocean Maya, and unfortunately, it was not the relaxing experience we had hoped for. Each night, we woke up with new bites. At first, I assumed they were mosquito bites, but some were clustered — a red flag for bed bugs. On our last day, we discovered small dark specs on the bedding, which I later learned were bed bug feces!! This has caused us a great deal of stress, as now we have to take precautions and worry about possibly bringing them home. We also noticed staff fumigating nearby rooms during our stay. We were told it was for mosquitoes, but given our experience, I can’t help but feel the resort is aware of a bed bug issue and is not being transparent with guests. To make matters worse, my husband slipped while stepping out of the hot tub in our room and injured his elbow badly enough to need stitches. The patio tile is extremely slippery when wet — the resort should have anti-slip tape or mats in place to prevent this type of accident. While some staff members were friendly, these are serious issues — pests in the rooms and unsafe surfaces. truly hope management addresses both problems promptly for the safety and comfort of future guests
10
Victoria
29 Oct 2025
·
Stayed 8 nights
We thoroughly enjoyed our stay. The room was very clean. The property is well maintained. The staff were friendly and attentive. The only negative for us is the party pool. There were a lot of highly intoxicated people in and around it and the thumping noise from the music could be heard 4 buildings away. I definitely would not stay at this resort during peak season but the number of people were perfect during this low season. The buffet food was very good. French (Blue Moon), Charro (Mexican), Italian (Dolce Vita) restaurants were just okay. We didn’t try the Japanese restaurant. Pizza by the pool was very good. Overall good resort. Just know that it’s a party place for sure.
We thoroughly enjoyed our stay. The room was very clean. The property is well maintained. The staff were friendly and attentive. The only negative for us is the party pool. There were a lot of highly intoxicated people in and around it and the thumping noise from the music could be heard 4 buildings away. I definitely would not stay at this resort during peak season but the number of people were perfect during this low season. The buffet food was very good. French (Blue Moon), Charro (Mexican), Italian (Dolce Vita) restaurants were just okay. We didn’t try the Japanese restaurant. Pizza by the pool was very good. Overall good resort. Just know that it’s a party place for sure.
10
Sébastien
25 Nov 2025
·
Stayed 7 nights
Very clean hotel, even tough not recent. Nice bleach. Delicious food.
Very clean hotel, even tough not recent. Nice bleach. Delicious food.
6
Gretel
24 Aug 2025
·
Stayed 4 nights
El hotel se presenta como un 5 estrellas, aunque en la práctica la experiencia se acerca más a un 4… con días de 3. Pros: • Excelente limpieza en la habitación. • La playa bien cuidada pese al sargazo. • El trato amable de ciertos empleados como Viri y el equipo del bar de la piscina. Contras: • Falta de aire acondicionado en la mayoría de áreas comunes (solo decente en Mike’s Café, la tienda de regalos y Privilege check-in). • Empleados sirviéndose comida en el buffet. • Limpieza deficiente alrededor de la piscina durante el día, con vasos y platos usados acumulándose y atrayendo moscas y hormigas. • Mosquitos, problema que podría resolverse con fumigaciones frecuentes, especialmente en días lluviosos. • Oferta gastronómica limitada en buffet, restaurantes y room service. • Actitud seca y desinteresada de algunos empleados. • Poca consideración con el tiempo de los huéspedes: por ejemplo, el shopping tour reservado con Miguel empezó con 45 minutos de retraso. Elegimos el tour a Puerto Morelos (con costo extra de $25 por persona) y no lo recomiendo: pobre selección de souvenirs, degustación mediocre de tequila y un paseo tedioso, aunque los tacos fueron lo mejor. En conclusión: el hotel tiene puntos rescatables, pero necesita mejorar en servicio, atención al detalle y gastronomía para justificar realmente su categoría de 5 estrellas.
El hotel se presenta como un 5 estrellas, aunque en la práctica la experiencia se acerca más a un 4… con días de 3. Pros: • Excelente limpieza en la habitación. • La playa bien cuidada pese al sargazo. • El trato amable de ciertos empleados como Viri y el equipo del bar de la piscina. Contras: • Falta de aire acondicionado en la mayoría de áreas comunes (solo decente en Mike’s Café, la tienda de regalos y Privilege check-in). • Empleados sirviéndose comida en el buffet. • Limpieza deficiente alrededor de la piscina durante el día, con vasos y platos usados acumulándose y atrayendo moscas y hormigas. • Mosquitos, problema que podría resolverse con fumigaciones frecuentes, especialmente en días lluviosos. • Oferta gastronómica limitada en buffet, restaurantes y room service. • Actitud seca y desinteresada de algunos empleados. • Poca consideración con el tiempo de los huéspedes: por ejemplo, el shopping tour reservado con Miguel empezó con 45 minutos de retraso. Elegimos el tour a Puerto Morelos (con costo extra de $25 por persona) y no lo recomiendo: pobre selección de souvenirs, degustación mediocre de tequila y un paseo tedioso, aunque los tacos fueron lo mejor. En conclusión: el hotel tiene puntos rescatables, pero necesita mejorar en servicio, atención al detalle y gastronomía para justificar realmente su categoría de 5 estrellas.
6
Joan
18 Nov 2025
·
Stayed 8 nights
The room was clean and the staff were friendly. The resort needs some serious updates and maintenance for it to be a 4 or 5 star resort. Our check in process was terrible. Kevin was the Expedia rep and we arrived at around 9am and we knew that check in was at 3. At most places the resort will work to try to get your room ready as early as possible. There were only about 8 of us that arrived at that time. Kevin was very cold and uninterested in helping us naviagate the resort website. We stopped back at 2:40 to see if the room was ready and he coldly stated that check in was at 3. Other people arrived by bus at 2:55 and they were checked in and shown to their room. It was 3:30 by the time Kevin called us over to his desk and said our room was ready. When we booked we did not understand that if you booked as Privilege you would be treated far better. Booking reservations at the restaurants was difficult, the beach areas for us had no drink attendants. I very much felt like a second class citizen. On Monday we stopped by the desk and Roberto was working. He was very kind and understanding and advised that he could help us with dinner reservatons and that was lovely. He also arranged for us to have a taxi pick us up. Roberto saved the vacation. The room was clean but the shower design meant that water leaked out onto the floor. One day we did not get our room cleaned. We called and did have fresh towels delivered. The restaurants were all ok. Nothing great
The room was clean and the staff were friendly. The resort needs some serious updates and maintenance for it to be a 4 or 5 star resort. Our check in process was terrible. Kevin was the Expedia rep and we arrived at around 9am and we knew that check in was at 3. At most places the resort will work to try to get your room ready as early as possible. There were only about 8 of us that arrived at that time. Kevin was very cold and uninterested in helping us naviagate the resort website. We stopped back at 2:40 to see if the room was ready and he coldly stated that check in was at 3. Other people arrived by bus at 2:55 and they were checked in and shown to their room. It was 3:30 by the time Kevin called us over to his desk and said our room was ready. When we booked we did not understand that if you booked as Privilege you would be treated far better. Booking reservations at the restaurants was difficult, the beach areas for us had no drink attendants. I very much felt like a second class citizen. On Monday we stopped by the desk and Roberto was working. He was very kind and understanding and advised that he could help us with dinner reservatons and that was lovely. He also arranged for us to have a taxi pick us up. Roberto saved the vacation. The room was clean but the shower design meant that water leaked out onto the floor. One day we did not get our room cleaned. We called and did have fresh towels delivered. The restaurants were all ok. Nothing great
10
Alissa
20 Nov 2025
·
Stayed 7 nights
Everything felt very clean, staff was really nice, the water in our room didnt go very warm so showering wasnt as great, ended up getting a hairdryer a couple days in as one wasnt originally provided. Otherwise the stay was really nice, thank you
Everything felt very clean, staff was really nice, the water in our room didnt go very warm so showering wasnt as great, ended up getting a hairdryer a couple days in as one wasnt originally provided. Otherwise the stay was really nice, thank you
8
Tracy
26 Nov 2025
·
Stayed 5 nights
Enjoyable. Comfortable room, great choice of food, friendly staff. However, on the negative side, our room, which was a honeymoon suite, had a very bad odour which appeared to be coming from the drains in the bathroom. Over our 5 night stay, we had to report this issue on 3 occasions!
Enjoyable. Comfortable room, great choice of food, friendly staff. However, on the negative side, our room, which was a honeymoon suite, had a very bad odour which appeared to be coming from the drains in the bathroom. Over our 5 night stay, we had to report this issue on 3 occasions!
10
Stephanie Ramos
9 Oct 2025
·
Stayed 6 nights
Staff were friendly, on top of things, and easy to make requests. Although it would be easier for the staff if rooms had bins for recycling instead of them sorting through the trash bins. Also, our washroom keeps getting a pool of water whenever we shower because the door doesn't close or seal.
Staff were friendly, on top of things, and easy to make requests. Although it would be easier for the staff if rooms had bins for recycling instead of them sorting through the trash bins. Also, our washroom keeps getting a pool of water whenever we shower because the door doesn't close or seal.
4
James
5 Nov 2025
·
Stayed 7 nights
No room is OK but the smell inside the room was not the best and the breakfast was not good
No room is OK but the smell inside the room was not the best and the breakfast was not good
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AI-generated summary based on recent guest reviews
Rooms
Rooms are generally comfortable with strong AC and decent space, but decor can feel dated and some units have maintenance issues (leaks, hot-water outages, loose doors) or limited balcony comfort; noise from the party pool can carry. Wi‑Fi can be spotty.
Related guest reviews
8
Eulalio
14 Jul 2025
·
Stayed 4 nights
We had an amazing time. My only complaint is that the blackout curtains did not go all the way to the floor so at 6 AM it is bright in your room. The staff was amazing. The food was delicious.
We had an amazing time. My only complaint is that the blackout curtains did not go all the way to the floor so at 6 AM it is bright in your room. The staff was amazing. The food was delicious.
8
Bill
11 Nov 2025
·
Stayed 10 nights
Hot water was often not available. Balcony needs ungraded seating. Nice size Balcony but NO comfortable seating or loungers.
Hot water was often not available. Balcony needs ungraded seating. Nice size Balcony but NO comfortable seating or loungers.
10
Victoria
29 Oct 2025
·
Stayed 8 nights
We thoroughly enjoyed our stay. The room was very clean. The property is well maintained. The staff were friendly and attentive. The only negative for us is the party pool. There were a lot of highly intoxicated people in and around it and the thumping noise from the music could be heard 4 buildings away. I definitely would not stay at this resort during peak season but the number of people were perfect during this low season. The buffet food was very good. French (Blue Moon), Charro (Mexican), Italian (Dolce Vita) restaurants were just okay. We didn’t try the Japanese restaurant. Pizza by the pool was very good. Overall good resort. Just know that it’s a party place for sure.
We thoroughly enjoyed our stay. The room was very clean. The property is well maintained. The staff were friendly and attentive. The only negative for us is the party pool. There were a lot of highly intoxicated people in and around it and the thumping noise from the music could be heard 4 buildings away. I definitely would not stay at this resort during peak season but the number of people were perfect during this low season. The buffet food was very good. French (Blue Moon), Charro (Mexican), Italian (Dolce Vita) restaurants were just okay. We didn’t try the Japanese restaurant. Pizza by the pool was very good. Overall good resort. Just know that it’s a party place for sure.
8
Inci
19 Aug 2025
·
Stayed 4 nights
It was a great time, the property just needs some updates. The privilege rooms are meant to be nicer and yet we had water dripping from many corners of the room, with paint chipping.
It was a great time, the property just needs some updates. The privilege rooms are meant to be nicer and yet we had water dripping from many corners of the room, with paint chipping.
10
Tammy Ann
28 Oct 2025
·
Stayed 11 nights
The staff here make it so amazing! It is an older resort and they have updated some things. The sidewalk around the outer buildings like 7 and 8 is really broken up. Can easily twist an ankle. Food was really good, not "foodie" good but we had no trouble finding something yummy. Blue Moon steak, excellent! The sushi at the Japanese restaurant delish, ate there 4 nights. Mexican restaurant also great. There are 4 restaurants and buffet + coffee shop and sports bar and lunch time pizza near the pool! Drinks are plentiful and they are very accommodating to cocktails they don't know or make often. The beach was beautiful and they do a great job of cleaning up the seaweed. Our room was large and had Ocean view as a bonus! But again, the staff are what make this resort unforgettable! Huge shout out to all the staff whose names I didn't get and special thank you to Yovanneti, My Sweet, she rocks that outdoor service area like a SuperStar!! I drank Gin Manhattans at breakneck speed! Pool bar team Eber, Fabian, Miguel my Gin and Tonics were always full! Jorge, Ocatvio and Jose in the lobby made some delicious Negronis and Espresso Martinis! Fabian also took great care of us at the Sushi restaurant, what a sweetheart! Adrian and Angel gave great pool service! Kendall and the entertainment team have more energy than any other resort we have been to, and they've all been good, but this team...WOW! And our housekeeper Ineida kept our room looking immaculate! Thank you all!!!
The staff here make it so amazing! It is an older resort and they have updated some things. The sidewalk around the outer buildings like 7 and 8 is really broken up. Can easily twist an ankle. Food was really good, not "foodie" good but we had no trouble finding something yummy. Blue Moon steak, excellent! The sushi at the Japanese restaurant delish, ate there 4 nights. Mexican restaurant also great. There are 4 restaurants and buffet + coffee shop and sports bar and lunch time pizza near the pool! Drinks are plentiful and they are very accommodating to cocktails they don't know or make often. The beach was beautiful and they do a great job of cleaning up the seaweed. Our room was large and had Ocean view as a bonus! But again, the staff are what make this resort unforgettable! Huge shout out to all the staff whose names I didn't get and special thank you to Yovanneti, My Sweet, she rocks that outdoor service area like a SuperStar!! I drank Gin Manhattans at breakneck speed! Pool bar team Eber, Fabian, Miguel my Gin and Tonics were always full! Jorge, Ocatvio and Jose in the lobby made some delicious Negronis and Espresso Martinis! Fabian also took great care of us at the Sushi restaurant, what a sweetheart! Adrian and Angel gave great pool service! Kendall and the entertainment team have more energy than any other resort we have been to, and they've all been good, but this team...WOW! And our housekeeper Ineida kept our room looking immaculate! Thank you all!!!
8
Aleisha Marie
13 Nov 2025
·
Stayed 7 nights
This property def needs some cosmetic updating. The rooms were clean and the beds comfortable. They lack seating in the beach and by the pool. Food is fine, a couple good dishes but standard all inclusive fare. Service was fine, the restaurant workers can be over booked. Entertainment was fine. Coffee shop was a nice amenity and we found the staff there particularly nice. Not a 5 star property but a moderate 4 star. Beach was kinda meh- water isn’t pretty and very small areas of swimmable beach. The perks of the privilege upgrade is significant- dinner reservations in particular.
This property def needs some cosmetic updating. The rooms were clean and the beds comfortable. They lack seating in the beach and by the pool. Food is fine, a couple good dishes but standard all inclusive fare. Service was fine, the restaurant workers can be over booked. Entertainment was fine. Coffee shop was a nice amenity and we found the staff there particularly nice. Not a 5 star property but a moderate 4 star. Beach was kinda meh- water isn’t pretty and very small areas of swimmable beach. The perks of the privilege upgrade is significant- dinner reservations in particular.
8
Daniel
28 Aug 2025
·
Stayed 4 nights
Had ants in my bathroom coming out of the cracks. Paid extra for an ocean view which ended up being a terrible decision due to being in building 12, first floor. At no point was I able to have any sort of natural sunlight in my room because of the pool being directly in front of my patio window and wall window. Unless I wanted everyone staring into my room. The only time I could use the patio would be after the pool clears out at night which is when the bugs are out or before the pool opens up. I wish there were clearer explanations of what the privilege status does and what someone who doesn’t have it can or can’t do.
Had ants in my bathroom coming out of the cracks. Paid extra for an ocean view which ended up being a terrible decision due to being in building 12, first floor. At no point was I able to have any sort of natural sunlight in my room because of the pool being directly in front of my patio window and wall window. Unless I wanted everyone staring into my room. The only time I could use the patio would be after the pool clears out at night which is when the bugs are out or before the pool opens up. I wish there were clearer explanations of what the privilege status does and what someone who doesn’t have it can or can’t do.
8
Jurgen
17 Jul 2025
·
Stayed 12 nights
Overall great experience, eating options were great, food quality was good, nothing crazy but great for the price. Drinks by the pool, music, daily activities were nice. Wi-Fi was pretty bad at times, with they would fix that. Had to fix my room key at lobby twice cause it stopped working. Solid 8.5/10 experience.
Overall great experience, eating options were great, food quality was good, nothing crazy but great for the price. Drinks by the pool, music, daily activities were nice. Wi-Fi was pretty bad at times, with they would fix that. Had to fix my room key at lobby twice cause it stopped working. Solid 8.5/10 experience.
6
Famiza
14 Jul 2025
·
Stayed 7 nights
We recently stayed at Ocean Maya Royale and had a mixed experience. On the positive side, the staff were very kind, friendly, and attentive—especially in the dining areas. Their service made us feel welcome and taken care of throughout our stay. However, the property itself felt outdated, both in terms of aesthetics and amenities. While it was clean and well-maintained, it didn’t live up to the rating or photos we had seen beforehand. The dining areas were not air-conditioned, which made meals uncomfortable in the heat. Our room was minimally furnished—it felt more like a place to sleep than a space to relax or unwind. The shower also needs an upgrade, both in design and function. Overall, the warmth of the staff stood out, but the property could benefit from renovations and better alignment between the online presentation and the actual experience.
We recently stayed at Ocean Maya Royale and had a mixed experience. On the positive side, the staff were very kind, friendly, and attentive—especially in the dining areas. Their service made us feel welcome and taken care of throughout our stay. However, the property itself felt outdated, both in terms of aesthetics and amenities. While it was clean and well-maintained, it didn’t live up to the rating or photos we had seen beforehand. The dining areas were not air-conditioned, which made meals uncomfortable in the heat. Our room was minimally furnished—it felt more like a place to sleep than a space to relax or unwind. The shower also needs an upgrade, both in design and function. Overall, the warmth of the staff stood out, but the property could benefit from renovations and better alignment between the online presentation and the actual experience.
4
Tammy
23 Nov 2025
·
Stayed 9 nights
First 5 nights dealt w noisy girls Screaming, yelling and slamming doors. Also had to listen to our toilet run constantly and make a noise. Woke up one morning and we had no running water or working toilet.
First 5 nights dealt w noisy girls Screaming, yelling and slamming doors. Also had to listen to our toilet run constantly and make a noise. Woke up one morning and we had no running water or working toilet.
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AI-generated summary based on recent guest reviews
Service
Staff and the entertainment team are widely praised as friendly, energetic, and helpful, with standout concierges and butlers. Some guests report poor check-in communication, slow or uneven service, and noticeable differences between Privilege and non-Privilege treatment.
Related guest reviews
10
Brynn
6 Sept 2025
·
Stayed 4 nights
We had a great stay at this property! I’ve been an Expedia silver member for awhile now and have never actually received the perks, but the Ocean Maya resort made sure we received our full benefit. We got the VIP treatment, service was amazing and the staff were all very friendly and helpful. The resort had a good mix of quiet and fun so there was something for everyone. Loved our stay here!
We had a great stay at this property! I’ve been an Expedia silver member for awhile now and have never actually received the perks, but the Ocean Maya resort made sure we received our full benefit. We got the VIP treatment, service was amazing and the staff were all very friendly and helpful. The resort had a good mix of quiet and fun so there was something for everyone. Loved our stay here!
10
Heather Lynn
14 Nov 2025
·
Stayed 7 nights
This was my second time visiting Ocean Maya Royale, and it continues to be one of my top resort experiences in Mexico. I’m already looking forward to returning again. One of the things I love most is the size of the resort — it’s just right. It’s not too big or overwhelming, so getting around is easy and convenient. Everything you need is within a comfortable walking distance, which makes the stay even more enjoyable. The food is excellent, with so many delicious options throughout the day. You’re never left hungry here — every meal and snack is great quality. The beach is absolutely stunning, easily the best I’ve seen in Mexico. Beautiful water, clean sand, and a truly relaxing atmosphere. The staff are a major highlight. The entertainment team is fantastic, especially Kenddell and Susie, who go above and beyond to make every day fun. The entire team is amazing! The bartenders Miguel, Diego, and Johnny are exceptional — friendly, talented, and always welcoming. And Russel is an outstanding server who made each dining experience feel special. My only suggestion would be to consider adding some additional accessibility features to the pool area to make it even more comfortable and inclusive for all guests. Overall, Ocean Maya Royale is a wonderful resort that I would highly recommend to anyone looking for a relaxing, enjoyable, and memorable vacation.
This was my second time visiting Ocean Maya Royale, and it continues to be one of my top resort experiences in Mexico. I’m already looking forward to returning again. One of the things I love most is the size of the resort — it’s just right. It’s not too big or overwhelming, so getting around is easy and convenient. Everything you need is within a comfortable walking distance, which makes the stay even more enjoyable. The food is excellent, with so many delicious options throughout the day. You’re never left hungry here — every meal and snack is great quality. The beach is absolutely stunning, easily the best I’ve seen in Mexico. Beautiful water, clean sand, and a truly relaxing atmosphere. The staff are a major highlight. The entertainment team is fantastic, especially Kenddell and Susie, who go above and beyond to make every day fun. The entire team is amazing! The bartenders Miguel, Diego, and Johnny are exceptional — friendly, talented, and always welcoming. And Russel is an outstanding server who made each dining experience feel special. My only suggestion would be to consider adding some additional accessibility features to the pool area to make it even more comfortable and inclusive for all guests. Overall, Ocean Maya Royale is a wonderful resort that I would highly recommend to anyone looking for a relaxing, enjoyable, and memorable vacation.
10
Deniel
20 Jul 2025
·
Stayed 4 nights
We had a great stay at Ocean Maya! The staff were all friendly and accommodating. Highly recommended.
We had a great stay at Ocean Maya! The staff were all friendly and accommodating. Highly recommended.
10
Scott
28 Nov 2025
·
Stayed 4 nights
One of many times we have stayed at this resort. Always a great experience because of the staff. Kenddell Sansores creates such a fun environment! Miguel at the Pool bar always gets our drinks just perfect. Food has continued to be the best of any resort we have stayed at.
One of many times we have stayed at this resort. Always a great experience because of the staff. Kenddell Sansores creates such a fun environment! Miguel at the Pool bar always gets our drinks just perfect. Food has continued to be the best of any resort we have stayed at.
10
Carolyn
20 Jul 2025
·
Stayed 4 nights
Upgraded to Prestige level. Experience was beyond what I expected. Our butler, Juan, was very attentive to our needs. Anything we needed he was there to assist with-just a phone call away. The extras you receive with the upgrade are wonderful. You made us feel like special guests. The Prestige restaurant was magnificent. Every meal we had there was excellent. Waiters were all very attentive. To name a few, Alfonso,
Upgraded to Prestige level. Experience was beyond what I expected. Our butler, Juan, was very attentive to our needs. Anything we needed he was there to assist with-just a phone call away. The extras you receive with the upgrade are wonderful. You made us feel like special guests. The Prestige restaurant was magnificent. Every meal we had there was excellent. Waiters were all very attentive. To name a few, Alfonso,
8
Caroline
7 Aug 2025
·
Stayed 7 nights
Some staff were ignoring us while others were always eager to help. Staff forgot our order and we had to remind them. Also some miscommunication with staff regarding what was included in our stay versus what we had to pay extra for
Some staff were ignoring us while others were always eager to help. Staff forgot our order and we had to remind them. Also some miscommunication with staff regarding what was included in our stay versus what we had to pay extra for
6
Joan
18 Nov 2025
·
Stayed 8 nights
The room was clean and the staff were friendly. The resort needs some serious updates and maintenance for it to be a 4 or 5 star resort. Our check in process was terrible. Kevin was the Expedia rep and we arrived at around 9am and we knew that check in was at 3. At most places the resort will work to try to get your room ready as early as possible. There were only about 8 of us that arrived at that time. Kevin was very cold and uninterested in helping us naviagate the resort website. We stopped back at 2:40 to see if the room was ready and he coldly stated that check in was at 3. Other people arrived by bus at 2:55 and they were checked in and shown to their room. It was 3:30 by the time Kevin called us over to his desk and said our room was ready. When we booked we did not understand that if you booked as Privilege you would be treated far better. Booking reservations at the restaurants was difficult, the beach areas for us had no drink attendants. I very much felt like a second class citizen. On Monday we stopped by the desk and Roberto was working. He was very kind and understanding and advised that he could help us with dinner reservatons and that was lovely. He also arranged for us to have a taxi pick us up. Roberto saved the vacation. The room was clean but the shower design meant that water leaked out onto the floor. One day we did not get our room cleaned. We called and did have fresh towels delivered. The restaurants were all ok. Nothing great
The room was clean and the staff were friendly. The resort needs some serious updates and maintenance for it to be a 4 or 5 star resort. Our check in process was terrible. Kevin was the Expedia rep and we arrived at around 9am and we knew that check in was at 3. At most places the resort will work to try to get your room ready as early as possible. There were only about 8 of us that arrived at that time. Kevin was very cold and uninterested in helping us naviagate the resort website. We stopped back at 2:40 to see if the room was ready and he coldly stated that check in was at 3. Other people arrived by bus at 2:55 and they were checked in and shown to their room. It was 3:30 by the time Kevin called us over to his desk and said our room was ready. When we booked we did not understand that if you booked as Privilege you would be treated far better. Booking reservations at the restaurants was difficult, the beach areas for us had no drink attendants. I very much felt like a second class citizen. On Monday we stopped by the desk and Roberto was working. He was very kind and understanding and advised that he could help us with dinner reservatons and that was lovely. He also arranged for us to have a taxi pick us up. Roberto saved the vacation. The room was clean but the shower design meant that water leaked out onto the floor. One day we did not get our room cleaned. We called and did have fresh towels delivered. The restaurants were all ok. Nothing great
10
Barbara Mary
13 Nov 2025
·
Stayed 6 nights
Clean room, FRIENDLY and very conscientious staff. Customer service and kindness was off the charts. Of note: Roberto in concierge was amazingly warm, helpful smiley, and just so kind always willing to go the extra mile. Jorge and Octavio in the bar where our special favorite friends what amazing people who work so hard and are SO friendly, they and want to make sure their customers feel welcomed and served. Very very happy I will be back again 1000%. I honestly can't say enough good things. I'll probably run out of characters. This was an amazing experience and I am picky.
Clean room, FRIENDLY and very conscientious staff. Customer service and kindness was off the charts. Of note: Roberto in concierge was amazingly warm, helpful smiley, and just so kind always willing to go the extra mile. Jorge and Octavio in the bar where our special favorite friends what amazing people who work so hard and are SO friendly, they and want to make sure their customers feel welcomed and served. Very very happy I will be back again 1000%. I honestly can't say enough good things. I'll probably run out of characters. This was an amazing experience and I am picky.
10
Eric
16 Aug 2025
·
Stayed 4 nights
I recently stayed at Ocean Maya Royale in Playa del Carmen, and while the resort itself is beautiful and many aspects of our stay were enjoyable, I left with mixed feelings due to the way guests were treated differently based on appearance and language. From the start, it was noticeable that “white” or foreign-looking guests received significantly more attention than Hispanic-looking guests like myself. The difference was hard to ignore and disappointing, especially in a place I expected to feel welcomed as someone whose parents grew up here. The most negative experience was at the sports bar. My husband and I were practically ignored by the servers. When we asked for milkshakes, we were told they were completely out. Minutes later, an Asian-looking couple walked in, and the servers rushed to help them. Not only did they take their order immediately, but shortly after, the server walked past us and said, “We do have milkshakes—we only have chocolate or strawberry.” My husband ordered one, but then we noticed the couple received both a chocolate and a strawberry shake. To make matters worse, my husband asked for water several times (at least 3–4), and our table continued to be ignored while the foreign guests were given full attention. This behavior wasn’t limited to one spot. Across the resort, we noticed that if you don’t speak English, the experience changes drastically. Once my husband and I began speaking English, the difference in service was undeniable.
I recently stayed at Ocean Maya Royale in Playa del Carmen, and while the resort itself is beautiful and many aspects of our stay were enjoyable, I left with mixed feelings due to the way guests were treated differently based on appearance and language. From the start, it was noticeable that “white” or foreign-looking guests received significantly more attention than Hispanic-looking guests like myself. The difference was hard to ignore and disappointing, especially in a place I expected to feel welcomed as someone whose parents grew up here. The most negative experience was at the sports bar. My husband and I were practically ignored by the servers. When we asked for milkshakes, we were told they were completely out. Minutes later, an Asian-looking couple walked in, and the servers rushed to help them. Not only did they take their order immediately, but shortly after, the server walked past us and said, “We do have milkshakes—we only have chocolate or strawberry.” My husband ordered one, but then we noticed the couple received both a chocolate and a strawberry shake. To make matters worse, my husband asked for water several times (at least 3–4), and our table continued to be ignored while the foreign guests were given full attention. This behavior wasn’t limited to one spot. Across the resort, we noticed that if you don’t speak English, the experience changes drastically. Once my husband and I began speaking English, the difference in service was undeniable.
6
Mary
16 Nov 2025
·
Stayed 8 nights
Poor check in. He was not helpful at all and very disinterested in our requests. The other staff members were much more pleasant.It was 3 o’clock and we didn’t get our rooms till 4:30. It was difficult getting dinner reservations. Not very efficient beach service for drinks, the service was sporadic. I won’t stay there again
Poor check in. He was not helpful at all and very disinterested in our requests. The other staff members were much more pleasant.It was 3 o’clock and we didn’t get our rooms till 4:30. It was difficult getting dinner reservations. Not very efficient beach service for drinks, the service was sporadic. I won’t stay there again
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AI-generated summary based on recent guest reviews
Location
Beachfront but somewhat remote, with little within walking distance and taxis needed for town; it sits between Cancun and Tulum. Seaweed can limit swimming and cause smells, though staff work to clear it, and the overall vibe is quiet.
Related guest reviews
10
Christopher
8 Oct 2025
·
Stayed 4 nights
We had a blast, the pool water was the perfect temperature all the time and the beach was cleaned every day. I wish I would have known to bring bug repellent on our trip. We loved this place!
We had a blast, the pool water was the perfect temperature all the time and the beach was cleaned every day. I wish I would have known to bring bug repellent on our trip. We loved this place!
8
Samir
12 Aug 2025
·
Stayed 7 nights
Pretty nice resort overall. Super clean. Despite lots of sargassum in the area staff did a great job in clearing out most of it- or at least the part closest to the resort’s beach.
Pretty nice resort overall. Super clean. Despite lots of sargassum in the area staff did a great job in clearing out most of it- or at least the part closest to the resort’s beach.
8
Tiffany Nicole
26 Jul 2025
·
Stayed 3 nights
If you’re looking for a quiet, adults-only escape, Ocean Maya Royale may be just what you need. The resort offers a peaceful and relaxing atmosphere that’s perfect for couples looking to unwind without the typical hustle and bustle of larger, family-oriented resorts. Pros: • The resort grounds are clean and well-maintained, giving it a fresh and inviting feel. • The staff is friendly and attentive, always greeting you with a smile and happy to help. • The drinks are strong, which is a definite plus if you’re planning to enjoy a few cocktails by the pool or beach. • We especially enjoyed the breakfast buffet, which had a great selection and was consistently fresh and well-stocked. • Being an adults-only resort, the vibe is calm and serene—no loud parties or kids running around, which many will appreciate. Cons: • If you’re hoping for nightlife or evening entertainment, this might not be the place for you. Nights are very quiet, with minimal activities once the sun sets. • The resort clearly caters more to couples, so groups of friends or families might feel a bit out of place. • Pool seating is limited, and you may have to head down early to snag a chair—especially on busy days. • While breakfast was great, we found the rest of the food to be mediocre, with some meals lacking flavor or variety.
If you’re looking for a quiet, adults-only escape, Ocean Maya Royale may be just what you need. The resort offers a peaceful and relaxing atmosphere that’s perfect for couples looking to unwind without the typical hustle and bustle of larger, family-oriented resorts. Pros: • The resort grounds are clean and well-maintained, giving it a fresh and inviting feel. • The staff is friendly and attentive, always greeting you with a smile and happy to help. • The drinks are strong, which is a definite plus if you’re planning to enjoy a few cocktails by the pool or beach. • We especially enjoyed the breakfast buffet, which had a great selection and was consistently fresh and well-stocked. • Being an adults-only resort, the vibe is calm and serene—no loud parties or kids running around, which many will appreciate. Cons: • If you’re hoping for nightlife or evening entertainment, this might not be the place for you. Nights are very quiet, with minimal activities once the sun sets. • The resort clearly caters more to couples, so groups of friends or families might feel a bit out of place. • Pool seating is limited, and you may have to head down early to snag a chair—especially on busy days. • While breakfast was great, we found the rest of the food to be mediocre, with some meals lacking flavor or variety.
8
alina milian
3 Oct 2025
·
Stayed 3 nights
It’s a lovely resort. More condo like than hotel like. Restaurants were all good- there is always something to like. Most staff is friendly except for some of the front desk staff. The beach was peaceful. Personally do not like pools, so did not part take in the pool activities. The night shows were good although the theater acoustics were not good- loud and pounding.
It’s a lovely resort. More condo like than hotel like. Restaurants were all good- there is always something to like. Most staff is friendly except for some of the front desk staff. The beach was peaceful. Personally do not like pools, so did not part take in the pool activities. The night shows were good although the theater acoustics were not good- loud and pounding.
10
Logan
17 Jul 2025
·
Stayed 5 nights
Not very crowded, surprisingly pretty good food and a good selection. Could not swim in the ocean (from the beach) because of the sargassum, but to OMR's credit they handled it better than many other resorts in the area, so it wasn't too noticeable when not close to the water. Kayaking and other (non-motorized) water activities are included but were not listed anywhere and you had to know where to ask to find them (usually the Dive It! center).
Not very crowded, surprisingly pretty good food and a good selection. Could not swim in the ocean (from the beach) because of the sargassum, but to OMR's credit they handled it better than many other resorts in the area, so it wasn't too noticeable when not close to the water. Kayaking and other (non-motorized) water activities are included but were not listed anywhere and you had to know where to ask to find them (usually the Dive It! center).
8
Aleisha Marie
13 Nov 2025
·
Stayed 7 nights
This property def needs some cosmetic updating. The rooms were clean and the beds comfortable. They lack seating in the beach and by the pool. Food is fine, a couple good dishes but standard all inclusive fare. Service was fine, the restaurant workers can be over booked. Entertainment was fine. Coffee shop was a nice amenity and we found the staff there particularly nice. Not a 5 star property but a moderate 4 star. Beach was kinda meh- water isn’t pretty and very small areas of swimmable beach. The perks of the privilege upgrade is significant- dinner reservations in particular.
This property def needs some cosmetic updating. The rooms were clean and the beds comfortable. They lack seating in the beach and by the pool. Food is fine, a couple good dishes but standard all inclusive fare. Service was fine, the restaurant workers can be over booked. Entertainment was fine. Coffee shop was a nice amenity and we found the staff there particularly nice. Not a 5 star property but a moderate 4 star. Beach was kinda meh- water isn’t pretty and very small areas of swimmable beach. The perks of the privilege upgrade is significant- dinner reservations in particular.
10
Anna
26 Nov 2025
·
Stayed 6 nights
It's a little far from the downtown area but a great spot to relax.
It's a little far from the downtown area but a great spot to relax.
10
Alberto
14 Aug 2025
·
Stayed 5 nights
Good location in the middle of Tulum and Cancun.
Good location in the middle of Tulum and Cancun.
10
SEAN
27 Oct 2025
·
Stayed 7 nights
The Ocean Maya Royale was a fantastic Adults only All-Inclusive experience. The food was top notch with a variety of options to choose from. If given the option, make sure to upgrade to their Privilege rooms or buy the upgrade as it made a big difference when looking for seating poolside (the main area was quiet crowded whereas the roped off section always had available seating). The entertainment is standard for what you would expect at an All-Inclusive but the activities coordinator (Kendel) really put his heart and soul into creating memorable experiences. The Privilege rooms also have access to a butler you can text, which we found helpful for restaurant reservations. Outside of that, the butler wasn't very helpful and often unresponsive or responses were not timely. There is nothing you can do around the property within walking distance, so a short taxi ride is the only option if you want to get out of the resort. Prices were a bit high ($25-$50 CAD) to get to the shopping area in Playa del Carmen. If city life is what you're looking for, we would consider a resort closer to the shopping district where you can just walk out. If a quieter beach front experience is what you're after, Ocean Maya Royale will not disappoint!
The Ocean Maya Royale was a fantastic Adults only All-Inclusive experience. The food was top notch with a variety of options to choose from. If given the option, make sure to upgrade to their Privilege rooms or buy the upgrade as it made a big difference when looking for seating poolside (the main area was quiet crowded whereas the roped off section always had available seating). The entertainment is standard for what you would expect at an All-Inclusive but the activities coordinator (Kendel) really put his heart and soul into creating memorable experiences. The Privilege rooms also have access to a butler you can text, which we found helpful for restaurant reservations. Outside of that, the butler wasn't very helpful and often unresponsive or responses were not timely. There is nothing you can do around the property within walking distance, so a short taxi ride is the only option if you want to get out of the resort. Prices were a bit high ($25-$50 CAD) to get to the shopping area in Playa del Carmen. If city life is what you're looking for, we would consider a resort closer to the shopping district where you can just walk out. If a quieter beach front experience is what you're after, Ocean Maya Royale will not disappoint!
10
JAMES SYDNEY
30 Aug 2025
·
Stayed 4 nights
This was a great hotel. The saragassum was terrible but not the hotels fault.
This was a great hotel. The saragassum was terrible but not the hotels fault.
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AI-generated summary based on recent guest reviews
Dining
Many guests enjoyed the variety and specific spots like hibachi, poolside pizza, and the coffee shop, but overall quality is inconsistent: buffet and some restaurants are rated average, dining rooms can be hot without AC, and reservations/waits are harder without Privilege. Drinks are generally well received.
Related guest reviews
10
Alejandro Jose
18 Aug 2025
·
Stayed 3 nights
El personal en general todos son muy amables, la comida en todos los restaurantes deliciosa en especial en el Restaurante Francés, Italiano, Mexicano y el internacional, hotel cómodo y bonito.
El personal en general todos son muy amables, la comida en todos los restaurantes deliciosa en especial en el Restaurante Francés, Italiano, Mexicano y el internacional, hotel cómodo y bonito.
6
Blanca
26 Sept 2025
·
Stayed 5 nights
Cleaning and fridge staff were friendly and courteous as well as some of the bartenders. One day use the pool and we waited about 30-40 mts and no waiter came around..try to schedule appointment to the Japanese restaurant and it was closed as well as the buffet. Not very many food selections.
Cleaning and fridge staff were friendly and courteous as well as some of the bartenders. One day use the pool and we waited about 30-40 mts and no waiter came around..try to schedule appointment to the Japanese restaurant and it was closed as well as the buffet. Not very many food selections.
8
Travis
8 Oct 2025
·
Stayed 6 nights
The spa was amazing! The events team does a good job of making things fun. The food was very average and I felt disappointed the buffet was only open once for dinner in the week we were here. Kendall leading the foam party was a highlight for us. Oscar was the best server we had and we actually chose restaurants based on where he was working for the night. We would come back but only if we can find a great deal.
The spa was amazing! The events team does a good job of making things fun. The food was very average and I felt disappointed the buffet was only open once for dinner in the week we were here. Kendall leading the foam party was a highlight for us. Oscar was the best server we had and we actually chose restaurants based on where he was working for the night. We would come back but only if we can find a great deal.
8
Jennifer
20 Oct 2025
·
Stayed 5 nights
Overall, our stay was good, but there were definitely a few areas that could be improved. Communication at check-in was lacking, esp considering we paid extra to upgrade to Privilege. One of the travel desk reps gave us misinformation about jet skis being available at the hotel. We found them ourselves at the end of the beach. The food was about what you’d expect at an all-inclusive resort — not better or worse than others. That said, we did receive great service from the wait staff throughout our stay. be prepared to tip everyone who serves you; that’s simply how it works at most AI’s in Mexico. The room was nice & clean, but extremely cold & it seemed like the thermostat didn’t do anything to control the temperature. The Privilege upgrade was decent overall. I’m not sure the butler service is worth the extra cost, though the butlers themselves were very kind & helpful. The separate Privilege restaurant & designated seating areas by the pool & beach were a nice touch & added to the experience. One thing I appreciated is that this isn’t a timeshare property, so there was no hassle from anyone trying to sell you something. The nightly entertainment was okay — they cater to a certain crowd w/mostly EDM/techno music. It keeps the energy up but leaves out those who prefer variety. I’ve seen better shows at other resorts. The spa was small but nice. All in all, it wasn’t a bad stay, but with so many great places to choose from in Mexico I’d try somewhere else next time.
Overall, our stay was good, but there were definitely a few areas that could be improved. Communication at check-in was lacking, esp considering we paid extra to upgrade to Privilege. One of the travel desk reps gave us misinformation about jet skis being available at the hotel. We found them ourselves at the end of the beach. The food was about what you’d expect at an all-inclusive resort — not better or worse than others. That said, we did receive great service from the wait staff throughout our stay. be prepared to tip everyone who serves you; that’s simply how it works at most AI’s in Mexico. The room was nice & clean, but extremely cold & it seemed like the thermostat didn’t do anything to control the temperature. The Privilege upgrade was decent overall. I’m not sure the butler service is worth the extra cost, though the butlers themselves were very kind & helpful. The separate Privilege restaurant & designated seating areas by the pool & beach were a nice touch & added to the experience. One thing I appreciated is that this isn’t a timeshare property, so there was no hassle from anyone trying to sell you something. The nightly entertainment was okay — they cater to a certain crowd w/mostly EDM/techno music. It keeps the energy up but leaves out those who prefer variety. I’ve seen better shows at other resorts. The spa was small but nice. All in all, it wasn’t a bad stay, but with so many great places to choose from in Mexico I’d try somewhere else next time.
10
Tammy Ann
28 Oct 2025
·
Stayed 11 nights
The staff here make it so amazing! It is an older resort and they have updated some things. The sidewalk around the outer buildings like 7 and 8 is really broken up. Can easily twist an ankle. Food was really good, not "foodie" good but we had no trouble finding something yummy. Blue Moon steak, excellent! The sushi at the Japanese restaurant delish, ate there 4 nights. Mexican restaurant also great. There are 4 restaurants and buffet + coffee shop and sports bar and lunch time pizza near the pool! Drinks are plentiful and they are very accommodating to cocktails they don't know or make often. The beach was beautiful and they do a great job of cleaning up the seaweed. Our room was large and had Ocean view as a bonus! But again, the staff are what make this resort unforgettable! Huge shout out to all the staff whose names I didn't get and special thank you to Yovanneti, My Sweet, she rocks that outdoor service area like a SuperStar!! I drank Gin Manhattans at breakneck speed! Pool bar team Eber, Fabian, Miguel my Gin and Tonics were always full! Jorge, Ocatvio and Jose in the lobby made some delicious Negronis and Espresso Martinis! Fabian also took great care of us at the Sushi restaurant, what a sweetheart! Adrian and Angel gave great pool service! Kendall and the entertainment team have more energy than any other resort we have been to, and they've all been good, but this team...WOW! And our housekeeper Ineida kept our room looking immaculate! Thank you all!!!
The staff here make it so amazing! It is an older resort and they have updated some things. The sidewalk around the outer buildings like 7 and 8 is really broken up. Can easily twist an ankle. Food was really good, not "foodie" good but we had no trouble finding something yummy. Blue Moon steak, excellent! The sushi at the Japanese restaurant delish, ate there 4 nights. Mexican restaurant also great. There are 4 restaurants and buffet + coffee shop and sports bar and lunch time pizza near the pool! Drinks are plentiful and they are very accommodating to cocktails they don't know or make often. The beach was beautiful and they do a great job of cleaning up the seaweed. Our room was large and had Ocean view as a bonus! But again, the staff are what make this resort unforgettable! Huge shout out to all the staff whose names I didn't get and special thank you to Yovanneti, My Sweet, she rocks that outdoor service area like a SuperStar!! I drank Gin Manhattans at breakneck speed! Pool bar team Eber, Fabian, Miguel my Gin and Tonics were always full! Jorge, Ocatvio and Jose in the lobby made some delicious Negronis and Espresso Martinis! Fabian also took great care of us at the Sushi restaurant, what a sweetheart! Adrian and Angel gave great pool service! Kendall and the entertainment team have more energy than any other resort we have been to, and they've all been good, but this team...WOW! And our housekeeper Ineida kept our room looking immaculate! Thank you all!!!
8
Aleisha Marie
13 Nov 2025
·
Stayed 7 nights
This property def needs some cosmetic updating. The rooms were clean and the beds comfortable. They lack seating in the beach and by the pool. Food is fine, a couple good dishes but standard all inclusive fare. Service was fine, the restaurant workers can be over booked. Entertainment was fine. Coffee shop was a nice amenity and we found the staff there particularly nice. Not a 5 star property but a moderate 4 star. Beach was kinda meh- water isn’t pretty and very small areas of swimmable beach. The perks of the privilege upgrade is significant- dinner reservations in particular.
This property def needs some cosmetic updating. The rooms were clean and the beds comfortable. They lack seating in the beach and by the pool. Food is fine, a couple good dishes but standard all inclusive fare. Service was fine, the restaurant workers can be over booked. Entertainment was fine. Coffee shop was a nice amenity and we found the staff there particularly nice. Not a 5 star property but a moderate 4 star. Beach was kinda meh- water isn’t pretty and very small areas of swimmable beach. The perks of the privilege upgrade is significant- dinner reservations in particular.
8
Tracy
26 Nov 2025
·
Stayed 5 nights
Enjoyable. Comfortable room, great choice of food, friendly staff. However, on the negative side, our room, which was a honeymoon suite, had a very bad odour which appeared to be coming from the drains in the bathroom. Over our 5 night stay, we had to report this issue on 3 occasions!
Enjoyable. Comfortable room, great choice of food, friendly staff. However, on the negative side, our room, which was a honeymoon suite, had a very bad odour which appeared to be coming from the drains in the bathroom. Over our 5 night stay, we had to report this issue on 3 occasions!
8
Tia Siobhan
21 Jul 2025
·
Stayed 4 nights
The property overall was nice. Only negative is there’s no A/C in common areas or restaurants unless you were privileged guest. Went in July and couldn’t enjoy night shows or sit in lobby because it was unbearably hot! Staff were amazing and food options were good. Favorite restaurants were the Hibachi and Buffet restaurant but again very hot! Ocean eats delivered food to room for late night menu! The activities at pool were so much fun! Overall it was a good time.
The property overall was nice. Only negative is there’s no A/C in common areas or restaurants unless you were privileged guest. Went in July and couldn’t enjoy night shows or sit in lobby because it was unbearably hot! Staff were amazing and food options were good. Favorite restaurants were the Hibachi and Buffet restaurant but again very hot! Ocean eats delivered food to room for late night menu! The activities at pool were so much fun! Overall it was a good time.
6
Steven
3 Nov 2025
·
Stayed 4 nights
Food was subpar at the buffet. I did not like the ceviche or aguachiles options which I was excited for. The restaurant food was delicious. Pool chairs around the pool do get busy. Activities newer the pool were very fun
Food was subpar at the buffet. I did not like the ceviche or aguachiles options which I was excited for. The restaurant food was delicious. Pool chairs around the pool do get busy. Activities newer the pool were very fun
8
Ladonna
28 Jul 2025
·
Stayed 6 nights
I had a great time at this resort overall, but a few issues prevented me from giving a full 5 stars. I booked transportation through the resort, which required prepayment. After booking, I emailed multiple times over the course of a week and a half to confirm the pickup time and ask a few questions, but received no response. I ended up calling (incurring international charges), and I requested a refund, which was thankfully processed after some persistence. Communication needs improvement. As for dining, there are plenty of options. The breakfast buffet and hibachi were great, and the coffee and ice cream shop were excellent. The sports bar also had good food. The fine dining restaurant was enjoyable, but the Italian spot and buffet dinner selections were not good. The Japanese restaurant had a very long wait for food (over an hour and a half with only two tables ahead), and the sushi included cheese in all the rolls, which I didn’t care for. Some items at the Mexican restaurant were good, others not so much. Poolside pizza was tasty. I also appreciated that they kept cleaning up the seaweed from the ocean. Not all hotels were doing that so atleast I was able to enjoy the warm water not just the pool. Despite the inconsistencies, I appreciated the variety of food choices, polite staff and still enjoyed my stay.
I had a great time at this resort overall, but a few issues prevented me from giving a full 5 stars. I booked transportation through the resort, which required prepayment. After booking, I emailed multiple times over the course of a week and a half to confirm the pickup time and ask a few questions, but received no response. I ended up calling (incurring international charges), and I requested a refund, which was thankfully processed after some persistence. Communication needs improvement. As for dining, there are plenty of options. The breakfast buffet and hibachi were great, and the coffee and ice cream shop were excellent. The sports bar also had good food. The fine dining restaurant was enjoyable, but the Italian spot and buffet dinner selections were not good. The Japanese restaurant had a very long wait for food (over an hour and a half with only two tables ahead), and the sushi included cheese in all the rolls, which I didn’t care for. Some items at the Mexican restaurant were good, others not so much. Poolside pizza was tasty. I also appreciated that they kept cleaning up the seaweed from the ocean. Not all hotels were doing that so atleast I was able to enjoy the warm water not just the pool. Despite the inconsistencies, I appreciated the variety of food choices, polite staff and still enjoyed my stay.
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AI-generated summary based on recent guest reviews
6
Charlotte
11 Aug 2026
·
Stayed 13 nights
Overall, Maya Ocean Resort is a good hotel, though I would rate it closer to a 4-star property than a 5-star. Rooms are spacious, comfortable, but for a 5 star hotel I expect basic amenities such as conditioner and body lotion. The staff deserve a full 5-star rating. Everyone we interacted with was friendly, professional, and service-minded. No complaints at all. So why the lower rating? One thing that stood out was the offer to upgrade to the "Privilege" package immediately upon arrival. It felt more like a money-making exercise than a genuine value-add. Btw, I'm glad we chose not to upgrade, as it would not have been worth the price. What also detracted from the experience is the external vendors on the property. During our stay there was a market event, I certainly prefer not to be approached by salespeople while on holiday. The hotel shop charged what I consider unreasonable prices - a package of bandages costs USD 15 - it’s taking advantage of the resort's remote location. We booked four excursions through the hotel's tour representative. He claimed having done all four recently, but none of them matched the descriptions given. I believe the hotel should be more selective about the partners it chooses. Finally, a small but suggestion: guests could be informed that the balcony doors should be kept closed, to avoid local coatis enter the room and steal food. They're charming and very quick - it’s not good to know. Overall nice stay - but room for improvement.
Overall, Maya Ocean Resort is a good hotel, though I would rate it closer to a 4-star property than a 5-star. Rooms are spacious, comfortable, but for a 5 star hotel I expect basic amenities such as conditioner and body lotion. The staff deserve a full 5-star rating. Everyone we interacted with was friendly, professional, and service-minded. No complaints at all. So why the lower rating? One thing that stood out was the offer to upgrade to the "Privilege" package immediately upon arrival. It felt more like a money-making exercise than a genuine value-add. Btw, I'm glad we chose not to upgrade, as it would not have been worth the price. What also detracted from the experience is the external vendors on the property. During our stay there was a market event, I certainly prefer not to be approached by salespeople while on holiday. The hotel shop charged what I consider unreasonable prices - a package of bandages costs USD 15 - it’s taking advantage of the resort's remote location. We booked four excursions through the hotel's tour representative. He claimed having done all four recently, but none of them matched the descriptions given. I believe the hotel should be more selective about the partners it chooses. Finally, a small but suggestion: guests could be informed that the balcony doors should be kept closed, to avoid local coatis enter the room and steal food. They're charming and very quick - it’s not good to know. Overall nice stay - but room for improvement.
10
Amanda
19 Jul 2026
·
Stayed 4 nights
I would stay there again. Very nice, clean, good food and drinks.
I would stay there again. Very nice, clean, good food and drinks.
10
Olga
16 Jun 2026
·
Stayed 4 nights
Property, staff is excellent Specially Jorge at the bar, Elder front door. Staff at the breakfast/lunch area
Property, staff is excellent Specially Jorge at the bar, Elder front door. Staff at the breakfast/lunch area
8
Olga
16 Jun 2026
·
Stayed 5 nights
Clean room and friendly staff.
Clean room and friendly staff.
8
Mauricio Alexandro
15 Jun 2026
·
Stayed 3 nights
Clean rooms and very friendly staff
Clean rooms and very friendly staff
FAQs about Ocean Maya Royale Adults Only - All Inclusive
Is parking available at the property?
Yes, free self-parking is available on-site, but it is limited.
Is breakfast offered at the hotel?
Breakfast is included in the all-inclusive package, featuring a variety of options. Specific serving hours are not mentioned.
Does the property allow pets?
No pets or service animals are allowed at this property.
What are the check-in and check-out times?
Check-in is from 15:00, and check-out is until 12:00. Early or late check-in/out may be available for a fee, subject to availability.
What accessibility features are available for guests with disabilities?
The property features step-free entrances, wheelchair-accessible public areas, and rooms. Specific details about bathrooms and pool access features are not provided.
What is the location of the hotel in relation to key landmarks?
The hotel is located in Playa del Carmen, approximately 2.7 km from El Camaleón Mayakoba Golf Course, 5.3 km from Maroma Beach, and 6.8 km from Quinta Avenida. Public transport options are not specified.
Does the hotel have a swimming pool?
Yes, the property features 2 outdoor swimming pools, including a seasonal outdoor pool. Specific operational hours are not mentioned.
What are the hotel's policies regarding children?
Children 18 years old and younger are not permitted at this adults-only property.
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Prices for upcoming dates
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Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
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- 2026-10-05: 237.24707029876708USD
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- 2026-10-21: 193.73292703857422USD
- 2026-10-22: 196.77322608489987USD
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Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Minimum Spring Break check-in age is 18 years old
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
- This property accepts credit cards; cash is not accepted
- Some water is reused through a grey water recycling system
- Safety features at this property include a fire extinguisher
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.
- A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24.
- A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.
- Children 18 years old and younger are not permitted at this adults-only property.
- Only registered guests are allowed in the guestrooms.
- No pets and no service animals are allowed at this property.
- Contactless check-out is available.
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Restaurant
Swimming pool
Non-smoking rooms
Business centre
Room service
Activities
Swimming pool
Tennis courts
Private beach
Garden
Beach (nearby)
Pool outdoor
Evening Entertainment
Pool (Seasonal Outdoor)
Fitness Center (nearby)
General
Room service
Restaurant
Non-smoking rooms
Sauna
Massage
Spa & wellness centre
Barber/Beauty shop
Poolside bar
Adults only
Snack Bar/Deli
Services
Business centre
Housekeeping
Banquet facilities
Currency exchange
Safe-deposit box
ATM/Cash machine
Luggage storage
Designated smoking area
Express check-in/check-out
Self laundry
24-Hour Front Desk
Concierge Services
Parking
Parking
Free parking
Parking (Limited)
Parking Onsite
Internet
Free wi-fi