Queens Hotel Cheltenham
US$183
/ night
Avg. for September
Select dates to see prices and availability
US$183
/ night
Avg. for September
Monthly average prices
Nightly prices at Queens Hotel Cheltenham average US$144 in the cheapest month (January) and US$242 in the most expensive month (March), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$144 |
| February | US$149 |
| March | US$242 |
| April | US$159 |
| May | US$187 |
| June | US$167 |
| July | US$168 |
| August | US$145 |
| September | US$183 |
| October | US$181 |
| November | US$181 |
| December | US$173 |
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Sept · US$183
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Most expensive: March (~US$242)
Cheapest: January (~US$144)
About this property
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access. This hotel also features concierge services, wedding services, and a fireplace in the lobby.
Amenities
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access. This hotel also features concierge services, wedding services, and a fireplace in the lobby.
Business amenities
Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. Planning an event in Cheltenham? This hotel has 1292 square feet (120 square meters) of space consisting of conference space and a meeting room. Self parking (subject to charges) is available onsite.
Dining
Satisfy your appetite for lunch or dinner at the hotel's restaurant, Victoria's, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge. Cooked-to-order breakfasts are served on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:30 AM to 10:30 AM for a fee.
Rooms
Make yourself at home in one of the 84 guestrooms featuring minibars and LED televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature hair dryers and bathrobes. Conveniences include phones, as well as safes and desks.
Location
With a stay at Queens Hotel Cheltenham, you'll be centrally located in Cheltenham, a 5-minute drive from Cheltenham Racecourse and 12 minutes from Gloucester Docks. This luxury hotel is 0.1 mi (0.1 km) from Imperial Gardens and 0.2 mi (0.3 km) from The Promenade.
What's nearby
Imperial Gardens(0.1 Miles)
The Promenade(0.2 Miles)
Statue of Edward Wilson(0.2 Miles)
Cheltenham Town Hall(0.2 Miles)
Parabola Arts Centre(0.2 Miles)
Everyman Theatre(0.4 Miles)
Cheltenham Playhouse(0.4 Miles)
High Street(0.5 Miles)
The Brewery Quarter(0.5 Miles)
Cheltenham General Hospital(0.6 Miles)
Cineworld Cheltenham(0.6 Miles)
Cheltenham Art Gallery and Museum(0.6 Miles)
University of Gloucestershire(0.6 Miles)
Holst Birthplace Museum(0.8 Miles)
Pittville Park(1.1 Miles)
Parking
Restaurant
Non-smoking rooms
Room service
Dry cleaning
Housekeeping
Location
The Promenade, Cheltenham, England, United Kingdom
Imperial Gardens (0.1 Miles)
The Promenade (0.2 Miles)
Statue of Edward Wilson (0.2 Miles)
Cheltenham Town Hall (0.2 Miles)
Parabola Arts Centre (0.2 Miles)
Everyman Theatre (0.4 Miles)
Guest reviews
8.7
Fabulous
Based on 1,722 verified reviews
Who stays here?
Business
22%
Couple
51%
Family
7%
Group
12%
Solo
6%
What guests think
AI-generated summary based on recent guest reviews
Queens Hotel Cheltenham is a grand, centrally located period property praised for its friendly staff, comfortable beds and elegant atmosphere, with many guests enjoying clean, well-appointed rooms and convenient on-site parking for exploring shops, restaurants and parks nearby.
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What guests think
Queens Hotel Cheltenham is a grand, centrally located period property praised for its friendly staff, comfortable beds and elegant atmosphere, with many guests enjoying clean, well-appointed rooms and convenient on-site parking for exploring shops, restaurants and parks nearby.
However, recurring issues include street and bar noise, event noise, and mechanical hum from external fans affecting some rooms. Temperature control is a common frustration, with reports of cold rooms, ineffective air-conditioning or heating, and weak water pressure in some bathrooms alongside occasional maintenance snags. Breakfast and the restaurant draw praise, but prices, menu variety, and speed of service are inconsistent. Best for travellers who value period charm and comfort and can accept some noise and quirks.
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AI-generated summary based on recent guest reviews
Facilities
On-site parking is convenient but paid. Leisure options feel modest, and the bar or outdoor areas can be small, close early, or be unavailable during events.
Related guest reviews
8
Yalda
9 Sept 2025
·
Stayed 1 night
Location was great - walkable distance to restaurants and shops. Breakfast was good. Limited on site leisure options (e.g. no pool). Also would have been better if there wasn't a daily charge for the onsite parking - I might expect this for a 3 star or less hotel, but not a 4 star.
Location was great - walkable distance to restaurants and shops. Breakfast was good. Limited on site leisure options (e.g. no pool). Also would have been better if there wasn't a daily charge for the onsite parking - I might expect this for a 3 star or less hotel, but not a 4 star.
10
Debra
10 Aug 2025
·
Stayed 1 night
Location, surroundings and excellent parking facilities makes the QH a great place to stay.
Location, surroundings and excellent parking facilities makes the QH a great place to stay.
10
Peter
17 Jan 2023
·
Stayed 19,373 nights
We were looking for a hotel with facilities for the disabled. This hotel provided all we needed, and more. Excellent food, helpful staff, and the bonus was a charger in the car park. Definitely on our come again list.
We were looking for a hotel with facilities for the disabled. This hotel provided all we needed, and more. Excellent food, helpful staff, and the bonus was a charger in the car park. Definitely on our come again list.
10
Amanda
23 Nov 2024
·
Stayed 1 night
Lovely hotel with parking in central location.
Lovely hotel with parking in central location.
10
Tony
23 Sept 2023
·
Stayed 1 night
Only 1 lift and small but it is a old bulding
Only 1 lift and small but it is a old bulding
10
Mark
1 Sept 2025
·
Stayed 1 night
Staff are superb, very helpful and friendly particularly J@ck on the front desk. Location is perfect for central Cheltenham with excellent parking. Rooms are really smart, very comfortable beds with excellent linens. The only small minus is shower water pressure is low, but the bathrooms themselves are very smart and well presented. My go to place in Cheltenham and can sometimes be had at really excellent room rates that make it an obvious first choice.
Staff are superb, very helpful and friendly particularly J@ck on the front desk. Location is perfect for central Cheltenham with excellent parking. Rooms are really smart, very comfortable beds with excellent linens. The only small minus is shower water pressure is low, but the bathrooms themselves are very smart and well presented. My go to place in Cheltenham and can sometimes be had at really excellent room rates that make it an obvious first choice.
10
Ash
29 Jun 2024
·
Stayed 1 night
Excellent location in a lovely park leafy area surrounded by European style cafes and boutique shops. Parking is safe and secure on the hotel grounds. Kyra and Alex on reception were genuinely welcoming and friendly. There's a lovely relaxing garden bar area with soothing music playing in the back ground. The hotel had a warm homely feel to it. I came away feeling I must come back here again very soon
Excellent location in a lovely park leafy area surrounded by European style cafes and boutique shops. Parking is safe and secure on the hotel grounds. Kyra and Alex on reception were genuinely welcoming and friendly. There's a lovely relaxing garden bar area with soothing music playing in the back ground. The hotel had a warm homely feel to it. I came away feeling I must come back here again very soon
6
Carol
7 May 2025
·
Stayed 1 night
Your dinner menu was distinctly average. You offered two types of pizza and burgers neither of which we eat. If we wanted pizza we would go to Pizza Hut or similar likewise with burgers, we would go to MacDonalds. We ate in Brasserie Blanc which was excellent. Your bar closed at 11 o’clock in the evening. I found this very odd for a hotel of your standing. Very disappointing.
Your dinner menu was distinctly average. You offered two types of pizza and burgers neither of which we eat. If we wanted pizza we would go to Pizza Hut or similar likewise with burgers, we would go to MacDonalds. We ate in Brasserie Blanc which was excellent. Your bar closed at 11 o’clock in the evening. I found this very odd for a hotel of your standing. Very disappointing.
6
JULIA
12 Aug 2024
·
Stayed 1 night
I was looking forward to staying at The Queens but on arrival discovered that there was no outside area. The patio area was closed due to re-furbishment. The middle of summer seems an odd time to do that. There was no mention of this on their website. I told a few members of staff of my disappointment but got no reaction. I wouldn't have stayed there if I'd known.
I was looking forward to staying at The Queens but on arrival discovered that there was no outside area. The patio area was closed due to re-furbishment. The middle of summer seems an odd time to do that. There was no mention of this on their website. I told a few members of staff of my disappointment but got no reaction. I wouldn't have stayed there if I'd known.
6
Robert
2 Jan 2026
·
Stayed 2 nights
Noisy room, bar to small not enough seating areas.
Noisy room, bar to small not enough seating areas.
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AI-generated summary based on recent guest reviews
Cleanliness
Many guests found rooms and public areas very clean. However, recurring issues include drain or sewage odours and occasional stained or worn carpets or furnishings, plus a few housekeeping misses.
Related guest reviews
10
Amanda
16 Dec 2025
·
Stayed 1 night
Clean room, fab hot shower. Breakfast was lovely - served by a happy smiley waitress - nothing too much trouble
Clean room, fab hot shower. Breakfast was lovely - served by a happy smiley waitress - nothing too much trouble
4
Katie
24 Aug 2025
·
Stayed 1 night
Our room smelt like sewage. We reported this to reception and they sent housekeeping. The woman who came told us we were wrong, the room didn't smell, it was coming from outside and we should put the bathroom extractor on to get rid of the smell. The extractor didn't work - said they'd call maintenance, who never came. We closed the window and put the air con on while we went out to try and lessen the smell (as we had been told it was from outside). After a few hours we returned and the room smelt even more, so definitely not from outside (also we had been outside and the air did not smell like sewage). We asked about switching to another room and were told there were none so we had to get on with it and ignore the smell. Eventually after we suggested that this was not good enough we were offered free breakfast, a £28 refund and comped parking. Breakfast was disappointing: we had to wait to get breakfast, when we were allowed in the staff seemed stressed and inattentive, the food was bang average (saddest poached egg I've ever seen) and I would have been sorely disappointed had we paid £20pp for that food and service. We will not be returning.
Our room smelt like sewage. We reported this to reception and they sent housekeeping. The woman who came told us we were wrong, the room didn't smell, it was coming from outside and we should put the bathroom extractor on to get rid of the smell. The extractor didn't work - said they'd call maintenance, who never came. We closed the window and put the air con on while we went out to try and lessen the smell (as we had been told it was from outside). After a few hours we returned and the room smelt even more, so definitely not from outside (also we had been outside and the air did not smell like sewage). We asked about switching to another room and were told there were none so we had to get on with it and ignore the smell. Eventually after we suggested that this was not good enough we were offered free breakfast, a £28 refund and comped parking. Breakfast was disappointing: we had to wait to get breakfast, when we were allowed in the staff seemed stressed and inattentive, the food was bang average (saddest poached egg I've ever seen) and I would have been sorely disappointed had we paid £20pp for that food and service. We will not be returning.
6
Helen
12 Oct 2023
·
Stayed 1 night
This hotel is very out dated and need a lick of paint but more importantly the carpets need cleaning - stains all over the bedroom floor. It was clean, just old. TV did not work in the bedroom either which when you’re staying on your own isn’t ideal.
This hotel is very out dated and need a lick of paint but more importantly the carpets need cleaning - stains all over the bedroom floor. It was clean, just old. TV did not work in the bedroom either which when you’re staying on your own isn’t ideal.
10
Babs
10 Aug 2025
·
Stayed 2 nights
The service was amazing staff are so friendly. We only had one problem our room smelt a bit like sewers you can only smell it when you walk in once you’re in the room for awhile it’s sort of goes because obviously you get used to the smell
The service was amazing staff are so friendly. We only had one problem our room smelt a bit like sewers you can only smell it when you walk in once you’re in the room for awhile it’s sort of goes because obviously you get used to the smell
10
john
31 Dec 2025
·
Stayed 3 nights
Lovely clean room with an excellent bed and modern shower. Lovely staff as well, and the hotel ideally placed for exploring the City
Lovely clean room with an excellent bed and modern shower. Lovely staff as well, and the hotel ideally placed for exploring the City
10
Martin
25 Aug 2025
·
Stayed 4 nights
Great hotel. Friendly helpful staff, good restaurant, great location. Cleanliness generally OK although vacuuming of bedroom left a lot to be desired.
Great hotel. Friendly helpful staff, good restaurant, great location. Cleanliness generally OK although vacuuming of bedroom left a lot to be desired.
10
Aby
17 Aug 2025
·
Stayed 1 night
Very clean, comfortable beds, spacious room
Very clean, comfortable beds, spacious room
6
c
8 Sept 2024
·
Stayed 1 night
The Carpet in our room was not fitted correctly im a carpet fitter myself and with carpet not tucked in on the edge and up the skirting a hole in the floorboards so has you walk about you sink into the floor the carpet needs coming up floor repaired and then re fitted its not a big job about half a days work could sort this also it say City view all we had was a view of 3 tree tops chairs dirty stains on and a stain on the quilt cover for a room thats £200 a night without breakfast we would expect more Fiona on the front desk was amazing and really helpful and informative its a shame as this was a birthday treat for my wife and if it wasn’t for the fact that we had already made plans in town i would have asked for a different room or refund
The Carpet in our room was not fitted correctly im a carpet fitter myself and with carpet not tucked in on the edge and up the skirting a hole in the floorboards so has you walk about you sink into the floor the carpet needs coming up floor repaired and then re fitted its not a big job about half a days work could sort this also it say City view all we had was a view of 3 tree tops chairs dirty stains on and a stain on the quilt cover for a room thats £200 a night without breakfast we would expect more Fiona on the front desk was amazing and really helpful and informative its a shame as this was a birthday treat for my wife and if it wasn’t for the fact that we had already made plans in town i would have asked for a different room or refund
10
Katie
11 Sept 2023
·
Stayed 1 night
Everything was perfect except we forgot to mention to Reception when checking out, there was a horrible drain/toilet smell in the bathroom. After we had used the toilet and sink it got less and by the next morning the smell had gone so perhaps the room hadn’t been used for a while.
Everything was perfect except we forgot to mention to Reception when checking out, there was a horrible drain/toilet smell in the bathroom. After we had used the toilet and sink it got less and by the next morning the smell had gone so perhaps the room hadn’t been used for a while.
10
Greg
9 Sept 2024
·
Stayed 1 night
Very friendly staff. Easy and fast check in process. Beautiful property! Extremely clean and spacious room and comfy bed.
Very friendly staff. Easy and fast check in process. Beautiful property! Extremely clean and spacious room and comfy bed.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are generally comfortable and often spacious, with historic charm, but quality varies. Common drawbacks include noise from streets or external fans, temperature control problems, weak water pressure, tiny bathrooms, and some tired decor.
Related guest reviews
6
Adam
11 May 2025
·
Stayed 2 nights
The shower was so weak it was basically completely useless. somewhat ruined my experience. My bathroom was also very tiny and not especially nice. And this isn't really anyone's fault, but it was very very noisy, night and day. Banging, creaking, doors slamming, windows rattling from music from outside, running, shouting. I wouldn't stay there again.
The shower was so weak it was basically completely useless. somewhat ruined my experience. My bathroom was also very tiny and not especially nice. And this isn't really anyone's fault, but it was very very noisy, night and day. Banging, creaking, doors slamming, windows rattling from music from outside, running, shouting. I wouldn't stay there again.
6
Ioan
18 Aug 2024
·
Stayed 1 night
The windows are not double glazed, and the room was quite noisy at night due to nearby bars and traffic. Otherwise, it is a historic building in a central location, and the room was spacious and clean.
The windows are not double glazed, and the room was quite noisy at night due to nearby bars and traffic. Otherwise, it is a historic building in a central location, and the room was spacious and clean.
6
Elizabeth
12 May 2025
·
Stayed 1 night
Great location and area of architectural interest, close to restaurants, bars & coffee shops. Good coffee/tea facilities with mini fridge. Room had air con, but no means to make the room warmer. Impractical tiny bathroom really let the room down. You had to be 6ft+ tall to be able to use the make-up/shaving mirror, shower was walk-in with inadequate glass screen - floor got very wet and no hook to hang towel on for after shower. Switch to operate bathroom fan was high above the bathroom door - impossible to reach unless you’re very tall or stand on a chair! Not impressed.
Great location and area of architectural interest, close to restaurants, bars & coffee shops. Good coffee/tea facilities with mini fridge. Room had air con, but no means to make the room warmer. Impractical tiny bathroom really let the room down. You had to be 6ft+ tall to be able to use the make-up/shaving mirror, shower was walk-in with inadequate glass screen - floor got very wet and no hook to hang towel on for after shower. Switch to operate bathroom fan was high above the bathroom door - impossible to reach unless you’re very tall or stand on a chair! Not impressed.
10
Mark
1 Sept 2025
·
Stayed 1 night
Staff are superb, very helpful and friendly particularly J@ck on the front desk. Location is perfect for central Cheltenham with excellent parking. Rooms are really smart, very comfortable beds with excellent linens. The only small minus is shower water pressure is low, but the bathrooms themselves are very smart and well presented. My go to place in Cheltenham and can sometimes be had at really excellent room rates that make it an obvious first choice.
Staff are superb, very helpful and friendly particularly J@ck on the front desk. Location is perfect for central Cheltenham with excellent parking. Rooms are really smart, very comfortable beds with excellent linens. The only small minus is shower water pressure is low, but the bathrooms themselves are very smart and well presented. My go to place in Cheltenham and can sometimes be had at really excellent room rates that make it an obvious first choice.
2
Wayne
30 Dec 2025
·
Stayed 1 night
Overall, a poor experience and certainly not the claimed Boutique Luxury. We paid for a 2 category room upgrade and got a room (223) that was very tired. Wallpaper peeling off the wall, stained furniture. The was no view at all due to textured toilet style windows and because it was an internal facing room of some metal bracing. There was just 1 chair that had arms! 1 person had to sit on a small stool or the bed. We should have stayed at the Hotel Du Vin for £40 less per night. We wouldn’t have needed to order bathrobes as some special treat. Not worth £100, let alone £160. The only positive was that it was close to better hotels and restaurants.
Overall, a poor experience and certainly not the claimed Boutique Luxury. We paid for a 2 category room upgrade and got a room (223) that was very tired. Wallpaper peeling off the wall, stained furniture. The was no view at all due to textured toilet style windows and because it was an internal facing room of some metal bracing. There was just 1 chair that had arms! 1 person had to sit on a small stool or the bed. We should have stayed at the Hotel Du Vin for £40 less per night. We wouldn’t have needed to order bathrobes as some special treat. Not worth £100, let alone £160. The only positive was that it was close to better hotels and restaurants.
4
Michael
14 Dec 2025
·
Stayed 3 nights
The room felt tired and needs an upgrade. The hotel is charging a premium and the room did not reflect that. Christmas parties were ongoing so there was loud music. Feel that if they wish to host parties, the rooms should be soundproofed. Loud music from nearby bars/hotels too. Not ideal when you have an early start!
The room felt tired and needs an upgrade. The hotel is charging a premium and the room did not reflect that. Christmas parties were ongoing so there was loud music. Feel that if they wish to host parties, the rooms should be soundproofed. Loud music from nearby bars/hotels too. Not ideal when you have an early start!
10
Katie
29 Oct 2023
·
Stayed 1 night
Stunning hotel.. we were luckily upgraded to a suite which was spacious, very clean and well equipped. I think probably one of the nicest hotel rooms we'd stayed in for some time. The only down side was that the room was so hot, and when we opened the window, the road noise was quite bad. Will be returning very soon.
Stunning hotel.. we were luckily upgraded to a suite which was spacious, very clean and well equipped. I think probably one of the nicest hotel rooms we'd stayed in for some time. The only down side was that the room was so hot, and when we opened the window, the road noise was quite bad. Will be returning very soon.
6
HECTOR
25 Feb 2025
·
Stayed 3 nights
Queen’s Hotel has a lot of historical charm, but its age shows in the architecture. The floors throughout are extremely creaky and uneven—to the point where walking in my room felt unsteady. Both my bedside lights did not work which was a shame. While the experience was interesting, given the price and the fact im not 60 yet I might consider other options next time.
Queen’s Hotel has a lot of historical charm, but its age shows in the architecture. The floors throughout are extremely creaky and uneven—to the point where walking in my room felt unsteady. Both my bedside lights did not work which was a shame. While the experience was interesting, given the price and the fact im not 60 yet I might consider other options next time.
8
Ashkan
4 Jan 2026
·
Stayed 2 nights
Room was clean and spacious and staff were polite. They turned off the heating at night though which made our first night unpleasant. Even though I called reception, I was provided only 1 electric heater which was not enough to heat up the room.But the next day I called again and they provided 2 more electric heaters that warmed up the room and the rest of the stay was perfect.
Room was clean and spacious and staff were polite. They turned off the heating at night though which made our first night unpleasant. Even though I called reception, I was provided only 1 electric heater which was not enough to heat up the room.But the next day I called again and they provided 2 more electric heaters that warmed up the room and the rest of the stay was perfect.
8
Andrea
16 Aug 2024
·
Stayed 2 nights
Room was too hot and troom 121 was ver noisy. No view and air condition units outside. Air conditioning was set at 18 wouldn't go any lower had to use a fan.
Room was too hot and troom 121 was ver noisy. No view and air condition units outside. Air conditioning was set at 18 wouldn't go any lower had to use a fan.
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AI-generated summary based on recent guest reviews
Service
Service is frequently described as friendly and helpful across the hotel. A few guests experienced lapses such as slow bar service, unresponsive follow-up or rude reception encounters, and occasional check-in or billing glitches.
Related guest reviews
10
Stuart
20 Aug 2024
·
Stayed 1 night
Excellent hotel. Staff very good, Jack on reception exceptionally welcoming and informative.
Excellent hotel. Staff very good, Jack on reception exceptionally welcoming and informative.
4
Ed
19 Apr 2024
·
Stayed 1 night
The hotel was ok and the room was a good size. However the hotel has been let down by a rather rude and obnoxious receptionist. Sadly I didn't take her name, but she accused me of lying about paying for two parking spaces! It was totally unacceptable and unprofessional and left a terrible taste in our mouth.
The hotel was ok and the room was a good size. However the hotel has been let down by a rather rude and obnoxious receptionist. Sadly I didn't take her name, but she accused me of lying about paying for two parking spaces! It was totally unacceptable and unprofessional and left a terrible taste in our mouth.
8
Barry
29 Nov 2025
·
Stayed 1 night
Lovely feel to a place that has been tastefully refreshed. Only downside was the young gentleman behind the bar who made you feel decidedly uncomfortable with his surly/rude demeanour.
Lovely feel to a place that has been tastefully refreshed. Only downside was the young gentleman behind the bar who made you feel decidedly uncomfortable with his surly/rude demeanour.
10
Ronald
2 Jan 2025
·
Stayed 1 night
Even though I only stayed the one night I could not fault the service or any of the staff from the reception to the waiting staff and the evening bar person Excellent I will definitely be going back Thank you Ron From Cheshire
Even though I only stayed the one night I could not fault the service or any of the staff from the reception to the waiting staff and the evening bar person Excellent I will definitely be going back Thank you Ron From Cheshire
10
Alan
23 Dec 2025
·
Stayed 1 night
This was an interesting building. The staff were excellent.
This was an interesting building. The staff were excellent.
10
Eric
23 May 2023
·
Stayed 2 nights
My wife and I were on a trip with a group of friends that all stayed at Queens Hotel. We received notice that there was a problem with our particular room. The Queens Hotel staff displaced us for one night at a hotel nearby. While we were bummed to be away from friends, we were very understanding. When we returned to check in the following day, the staff had gone above and beyond to make sure our 1 night there was unforgettable. I highly recommend this hotel for the service and location in Cheltenham.
My wife and I were on a trip with a group of friends that all stayed at Queens Hotel. We received notice that there was a problem with our particular room. The Queens Hotel staff displaced us for one night at a hotel nearby. While we were bummed to be away from friends, we were very understanding. When we returned to check in the following day, the staff had gone above and beyond to make sure our 1 night there was unforgettable. I highly recommend this hotel for the service and location in Cheltenham.
10
Louise
27 Dec 2024
·
Stayed 3 nights
Staff were super friendly and they we very kind. Food, location and,atmosphere was wonderful.
Staff were super friendly and they we very kind. Food, location and,atmosphere was wonderful.
10
RITA-MARIE
8 Jul 2024
·
Stayed 4 nights
A charming period property in an excellent location. Staff are exceptional in all respects. Would recommend.
A charming period property in an excellent location. Staff are exceptional in all respects. Would recommend.
10
Matt
24 Nov 2025
·
Stayed 2 nights
Staff were very helpful and we were well looked after
Staff were very helpful and we were well looked after
6
Norman
2 Jul 2024
·
Stayed 1 night
Good location with good parking. Check in was not good. Our room number on the system was wrong so couldn’t charge anything to the room bill. Apparently couldn’t be fixed so had to pay everything individually by card. Air conditioning in bedroom was either not working or very poor so room was very hot.
Good location with good parking. Check in was not good. Our room number on the system was wrong so couldn’t charge anything to the room bill. Apparently couldn’t be fixed so had to pay everything individually by card. Air conditioning in bedroom was either not working or very poor so room was very hot.
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AI-generated summary based on recent guest reviews
Location
Excellent central position near the Promenade, parks, shops and restaurants makes getting around easy. Some front-facing rooms experience late-night noise from nearby bars or traffic.
Related guest reviews
10
Debra
10 Aug 2025
·
Stayed 1 night
Location, surroundings and excellent parking facilities makes the QH a great place to stay.
Location, surroundings and excellent parking facilities makes the QH a great place to stay.
8
Julie
28 May 2025
·
Stayed 1 night
Great location in Montpelier, just across the road from independent boutiques and cafes / bars The staff were very welcoming and helpful right across the hotel
Great location in Montpelier, just across the road from independent boutiques and cafes / bars The staff were very welcoming and helpful right across the hotel
10
Julie
13 Jun 2025
·
Stayed 1 night
Excellent location and close to bars and restaurants
Excellent location and close to bars and restaurants
6
Ioan
18 Aug 2024
·
Stayed 1 night
The windows are not double glazed, and the room was quite noisy at night due to nearby bars and traffic. Otherwise, it is a historic building in a central location, and the room was spacious and clean.
The windows are not double glazed, and the room was quite noisy at night due to nearby bars and traffic. Otherwise, it is a historic building in a central location, and the room was spacious and clean.
10
Kristopher
29 Sept 2024
·
Stayed 2 nights
Great location and great staff. Can’t ask for more from a hotel.
Great location and great staff. Can’t ask for more from a hotel.
10
michelle
6 Nov 2024
·
Stayed 1 night
Beautiful historic hotel in the centre of Cheltenham within easy walking distance of everything central
Beautiful historic hotel in the centre of Cheltenham within easy walking distance of everything central
10
Stephen
24 Jul 2025
·
Stayed 3 nights
A very smart upmarket hotel. Excellent location for my requirements.
A very smart upmarket hotel. Excellent location for my requirements.
8
Ross
1 Sept 2024
·
Stayed 1 night
Nice hotel and room. Outside noise was very loud. The charge for a dog was the most we’ve ever paid which was disappointing.
Nice hotel and room. Outside noise was very loud. The charge for a dog was the most we’ve ever paid which was disappointing.
10
Gary
10 May 2025
·
Stayed 1 night
Lovely hotel in a cracking location central to restaurants, bars and a short walk into the centre. Easy to park. Comfortable rooms. Will definitely stay here again.
Lovely hotel in a cracking location central to restaurants, bars and a short walk into the centre. Easy to park. Comfortable rooms. Will definitely stay here again.
10
Federico
27 Aug 2025
·
Stayed 2 nights
Great experience in a stunning hotel in the middle of the city centre. Room was spacious and clean, with a great style and superb selection of bathroom products. The view from the hotel (the square in front) was great and the overall vibe across the facility is elegant yet approachable.
Great experience in a stunning hotel in the middle of the city centre. Room was spacious and clean, with a great style and superb selection of bathroom products. The view from the hotel (the square in front) was great and the overall vibe across the facility is elegant yet approachable.
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AI-generated summary based on recent guest reviews
Dining
Breakfast and the on-site restaurant receive plenty of praise. That said, several reviews mention high prices, limited menu choice, slow or stressed service, and inconsistent breakfast quality.
Related guest reviews
4
Claudio
9 Sept 2025
·
Stayed 1 night
I was not told that there was a separate car park for the hotel round the back whenni arrived! The night guy just took my money! Had a ticket in the morning as i was leaving Breakfast was expensive bacon was hard as nails, like it had been cooked for hours! Hotel is lovely and in a great location. I am a regular visitor here. However the quality of customer service and breakfast quality has noticibly reduced since the last time i came
I was not told that there was a separate car park for the hotel round the back whenni arrived! The night guy just took my money! Had a ticket in the morning as i was leaving Breakfast was expensive bacon was hard as nails, like it had been cooked for hours! Hotel is lovely and in a great location. I am a regular visitor here. However the quality of customer service and breakfast quality has noticibly reduced since the last time i came
10
Clare
23 Apr 2024
·
Stayed 1 night
Excellent stay. Lovely staff and superb breakfast!
Excellent stay. Lovely staff and superb breakfast!
8
emma
20 Sept 2023
·
Stayed 1 night
Lovely room, reception staff very helpful, disappointing bar food.
Lovely room, reception staff very helpful, disappointing bar food.
8
Leanna
10 Nov 2025
·
Stayed 1 night
Breakfast was good quality ingredients but ruined by being under the hot plate so very dry when served. The decor needs to be refreshed, but overall room was clean and cosy
Breakfast was good quality ingredients but ruined by being under the hot plate so very dry when served. The decor needs to be refreshed, but overall room was clean and cosy
10
Janet
1 Nov 2025
·
Stayed 1 night
The room was very clean and confortable. The staff were all very friendly. We ate dinner in the restaurant and it was delicious. The only negative was that breakfast was served on very hot plates and my poached egg had a gel like consistency - very unusual.
The room was very clean and confortable. The staff were all very friendly. We ate dinner in the restaurant and it was delicious. The only negative was that breakfast was served on very hot plates and my poached egg had a gel like consistency - very unusual.
8
Arlene
13 Aug 2023
·
Stayed 1 night
Loved the location to city centre Beautiful hotel luxuriously decorated Cleanliness outstanding. Staff excellent . Dining menu quite limited for such a highly rated hotel Only complaint there is a restaurant on the opposite corner and the music is deafening. Also beware of the 12.5% service charge on food and drink Bit expensive and inviting gratuities on top .
Loved the location to city centre Beautiful hotel luxuriously decorated Cleanliness outstanding. Staff excellent . Dining menu quite limited for such a highly rated hotel Only complaint there is a restaurant on the opposite corner and the music is deafening. Also beware of the 12.5% service charge on food and drink Bit expensive and inviting gratuities on top .
8
Eileen
27 Jun 2025
·
Stayed 1 night
Reception staff were friendly and helpful. Room was clean, as was the bathroom, liked the walking shower but would have appreciated a grab handle on the wall to assist getting out after shower. Wasn't impressed with the time it took for breakfast to be served, my friend had eaten hers, whilst I waited almost an hour for mine. The receptionist did apologise when I mentioned it at checkout.
Reception staff were friendly and helpful. Room was clean, as was the bathroom, liked the walking shower but would have appreciated a grab handle on the wall to assist getting out after shower. Wasn't impressed with the time it took for breakfast to be served, my friend had eaten hers, whilst I waited almost an hour for mine. The receptionist did apologise when I mentioned it at checkout.
6
Carol
7 May 2025
·
Stayed 1 night
Your dinner menu was distinctly average. You offered two types of pizza and burgers neither of which we eat. If we wanted pizza we would go to Pizza Hut or similar likewise with burgers, we would go to MacDonalds. We ate in Brasserie Blanc which was excellent. Your bar closed at 11 o’clock in the evening. I found this very odd for a hotel of your standing. Very disappointing.
Your dinner menu was distinctly average. You offered two types of pizza and burgers neither of which we eat. If we wanted pizza we would go to Pizza Hut or similar likewise with burgers, we would go to MacDonalds. We ate in Brasserie Blanc which was excellent. Your bar closed at 11 o’clock in the evening. I found this very odd for a hotel of your standing. Very disappointing.
8
Darren
30 Jul 2024
·
Stayed 1 night
Nice stay comfortable bed food on evening excellent breakfast not so good it wasn't cooked to order it was left standing too long
Nice stay comfortable bed food on evening excellent breakfast not so good it wasn't cooked to order it was left standing too long
10
Dennis
3 Jul 2025
·
Stayed 2 nights
Fabulous staff. The restaurant was a wonderful surprise - food was excellent and so well presented. Great location
Fabulous staff. The restaurant was a wonderful surprise - food was excellent and so well presented. Great location
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AI-generated summary based on recent guest reviews
6
Alice
3 weeks ago
·
Stayed 1 night
A nice enough place for an overnight stay. Could be a very luxurious hotel but you can see it would need a huge amount of investment to reach its potential. Room was nice enough but very hot with air con that didn’t work very well. Shower flooded the bathroom because it was blocked. Could have been a bit cleaner - hairs left in shower etc. Parking is £17 a night so I’d find some on street nearby. Staff were friendly enough but I probably wouldn’t stay again when there are so many wonderful options in Cheltenham.
A nice enough place for an overnight stay. Could be a very luxurious hotel but you can see it would need a huge amount of investment to reach its potential. Room was nice enough but very hot with air con that didn’t work very well. Shower flooded the bathroom because it was blocked. Could have been a bit cleaner - hairs left in shower etc. Parking is £17 a night so I’d find some on street nearby. Staff were friendly enough but I probably wouldn’t stay again when there are so many wonderful options in Cheltenham.
10
Peter
3 weeks ago
·
Stayed 1 night
Beautiful old building with very nice rooms
Beautiful old building with very nice rooms
10
Michael
4 weeks ago
·
Stayed 1 night
Great location and venue.
Great location and venue.
10
Megan
4 weeks ago
·
Stayed 1 night
This hotel was one of the cleanist and most hospitable hotels I have ever stayed in. Grand, but modern. The staff could not have been more accommodating. I would give it a 10/5. Thank you and I look forward to staying again
This hotel was one of the cleanist and most hospitable hotels I have ever stayed in. Grand, but modern. The staff could not have been more accommodating. I would give it a 10/5. Thank you and I look forward to staying again
10
Neil
2 Aug 2026
·
Stayed 1 night
Beautiful hotel stepped in history all staff members lovely very nice room with a very comfortable queen size bed.Breakfast was cooked fresh and beautiful to.We will return thanks.
Beautiful hotel stepped in history all staff members lovely very nice room with a very comfortable queen size bed.Breakfast was cooked fresh and beautiful to.We will return thanks.
FAQs about Queens Hotel Cheltenham
Is parking available at the property?
Self parking is available on-site for a fee of GBP 17 per night.
What type of breakfast is offered and what are the serving hours?
Cooked-to-order breakfasts are served on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:30 AM to 10:30 AM for a fee of approximately GBP 20.00 per person.
Are pets allowed at the property?
Pets are allowed with a fee of GBP 30 per pet, per night. Service animals are exempt from fees.
What are the check-in and check-out times?
Check-in is from 3:00 PM until 11:59 PM, and check-out is by 11:00 AM. Early check-in and late check-out are available for a fee of GBP 50, subject to availability.
What accessibility features are available for guests with disabilities?
The property offers limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific features may vary.
What is the location like in relation to key landmarks?
The hotel is centrally located in Cheltenham, just a 4-minute walk from Cheltenham Town Hall and within 5 minutes by car from Cheltenham Racecourse. It is also close to Imperial Gardens (0.1 mi) and The Promenade (0.2 mi).
What are the policies for guests staying with children?
One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
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Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
October 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-04: 193.1630818206787USD
- 2026-09-05: NO DATA
- 2026-09-06: 132.06280179748535USD
- 2026-09-07: 189.43223318176268USD
- 2026-09-08: 238.3995019470215USD
- 2026-09-09: 104.08177371520996USD
- 2026-09-10: 140.64942810974122USD
- 2026-09-11: 147.58401537780762USD
- 2026-09-12: 201.07774211120605USD
- 2026-09-13: 146.2877366027832USD
- 2026-09-14: 247.2425237548828USD
- 2026-09-15: 267.2744585601807USD
- 2026-09-16: 243.82602010498047USD
- 2026-09-17: 224.45795256958007USD
- 2026-09-18: 142.00005004119873USD
- 2026-09-19: 229.09548926086427USD
- 2026-09-20: 118.37984538879394USD
- 2026-09-21: 167.91246728515625USD
- 2026-09-22: 349.92916784667966USD
- 2026-09-23: 274.9730044555664USD
- 2026-09-24: 235.22197350158692USD
- 2026-09-25: 162.99953758850097USD
- 2026-09-26: 329.62589827270506USD
- 2026-09-27: 123.79752935028075USD
- 2026-09-28: 151.02703047790527USD
- 2026-09-29: 204.40625822753907USD
- 2026-09-30: 235.40167009582518USD
- 2026-10-01: 142.7593922027588USD
- 2026-10-02: 135.10963375549315USD
- 2026-10-03: 201.02789136962892USD
- 2026-10-04: 122.15605235443115USD
- 2026-10-05: 166.25674215698243USD
- 2026-10-06: 187.45594279785155USD
- 2026-10-07: 243.95760267028808USD
- 2026-10-08: 167.55592726745604USD
- 2026-10-09: NO DATA
- 2026-10-10: 239.91434069213867USD
- 2026-10-11: 319.9463126159668USD
- 2026-10-12: NO DATA
- 2026-10-13: 372.0810439819336USD
- 2026-10-14: NO DATA
- 2026-10-15: 246.98104217224122USD
- 2026-10-16: 267.0260200439453USD
- 2026-10-17: NO DATA
- 2026-10-18: 134.2426419921875USD
- 2026-10-19: NO DATA
- 2026-10-20: 142.96833822784424USD
- 2026-10-21: 155.35133863830566USD
- 2026-10-22: 166.4093070465088USD
- 2026-10-23: 357.04050993041994USD
- 2026-10-24: 333.79252001342775USD
- 2026-10-25: 95.84191398162842USD
- 2026-10-26: 117.97501412658691USD
- 2026-10-27: 136.70561065216063USD
- 2026-10-28: 138.10808586120606USD
- 2026-10-29: 121.60809293212891USD
- 2026-10-30: 140.8429741012573USD
- 2026-10-31: 162.14023698120118USD
- 2026-11-01: 105.16477354431152USD
- 2026-11-02: 121.61898282928466USD
- 2026-11-03: 131.72971626129151USD
- 2026-11-04: 136.28376669464112USD
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
- One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Contactless check-out is available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
- Fee for cooked-to-order breakfast: approximately GBP 20.00 per person
- Secured self parking fee: GBP 17 per night
- Pet fee: GBP 30 per pet, per night
- Service animals are exempt from fees
- Early check-in fee: GBP 50 (subject to availability)
- Late check-out fee: GBP 50 (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Restaurant
Non-smoking rooms
Room service
Dry cleaning
Housekeeping
Services
Dry cleaning
Housekeeping
Banquet facilities
Safe-deposit box
Luggage storage
Designated smoking area
Express check-in/check-out
Self laundry
24-Hour Front Desk
Concierge Services
Parking
Parking
Parking Onsite
Internet
Free wi-fi
General
Room service
Restaurant
Non-smoking rooms
Packed lunches
Breakfast in the room
Family room
Snack Bar/Deli
Wheelchair Accessible (Limited)
Activities
Garden
Cycling
Hiking
Outdoor Furniture
Terrace