Name: Holiday Inn Express Cheltenham Town Centre by IHG
Address: Dunalley Street, Cheltenham, England, United Kingdom, Cheltenham, Gloucestershire, GB
Price range: US$70–US$396 per night
Rating: 8.18

What guests think

At Holiday Inn Express Cheltenham Town Centre by IHG, travellers praise the central, walkable location and consistently friendly staff, with many noting the generally good, varied breakfast that’s included, while several highlight practical perks like discounted parking next door.

Common downsides include inoperable or weak air conditioning leading to hot rooms, noticeable noise from streets and slamming doors, and uncomfortable sofa beds or small doubles. Cleanliness and maintenance feel mixed, with some stained carpets or fixtures reported, and the breakfast area can be crowded at peak times; the gym and pool access is off site and has limited family hours. Expect a convenient base with warm service and a few comfort compromises.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Parking is via the adjacent NCP with a hotel discount, but it is off site and at extra cost, which several found inconvenient. Guests can use a nearby gym and pool, though access is off site with limited family hours; a simple bar/lounge is noted.

Related guest reviews

8

Angie

2 Jun 2025

·

Stayed 1 night

Shame about no parking! Lovely breakfast and very relaxed and clean hotel

10

Kirsty

9 Apr 2024

·

Stayed 2 nights

We had a lovely stay, the staff were friendly, it was clean, great location, great breakfast just a shame that the only time families can access the pool is in the afternoon and there is no morning sessions!

8

Mark

11 Sept 2024

·

Stayed 3 nights

Good location, excellent breakfast, comfortable bed and NCP parking opposite. Ideal for us.

10

Ian

5 Oct 2025

·

Stayed 1 night

Spot on ! Great location, parking right next door and discounted for staying at HI Lady on reception was v good

8

Nora

9 May 2024

·

Stayed 1 night

Well located hotel within walking distance of town centre. Accommodation fine and breakfast included which was welcome. Would use again . Only gripe is the car parking. Hotel details need to be transparent that car parking is available but in NCP next door and at additional charge. Please be clear on this point.

8

simon

16 Mar 2025

·

Stayed 1 night

Shame in information about ni parking onsite. Otherwise a great venue.

8

Viren

8 Apr 2024

·

Stayed 3 nights

Great location. Helpful staff who sorted out any problems very quickly. Breakfast was good. Access to gym/pool across the road sets this apart for the price

8

Gemma

12 Feb 2024

·

Stayed 1 night

We stayed for one night, the hotel is in a perfect location, near plenty of coffee shops, restaurants and bars. We used the swimming pool twice, which the kids loved. The breakfast was great, plenty of choice and well stocked. We had a drink and played pool in the bar area which was a lovely way to end the night. The only down side was the sofa bed was really uncomfortable, so I didn’t sleep well. It definitely needed a new mattress.

8

James

22 Jul 2025

·

Stayed 3 nights

A decent enough hotel in central Cheltenham. Beware car parking charges in adjacent NCP as this adds about £10 per night to your stay. If staying for more than one night and you need to use your car during your stay then DO NOT pay for parking in advance via the NCP website as the ticket only allows one entry and one exit from the car park.

8

Frances

11 Mar 2024

·

Stayed 1 night

Only complaint is the parking issue.

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Cleanliness

Many guests find rooms and public areas clean, but feedback is mixed. Recurring issues include stained carpets or fixtures, occasional bad odours, and housekeeping lapses such as leftover items or marks.

Related guest reviews

10

Monina

8 Jul 2025

·

Stayed 2 nights

The hotel is clean and staff is very accomodating

4

Sandra

29 Aug 2023

·

Stayed 2 nights

The bathroom was in need of tlc as there were little things that were not right and would not cost a lot to put right, the flush large one would pop of every time you flushed the tissue surrounding was all rusty, the bin would not lift when you pressed the foot pedal, the bathroom floor could have new grouting as it’s all gone which leaves the floor uneven for you to catch your toe on which happened couple time for me and my 4 year old granddaughter.

10

Peter

4 Jul 2025

·

Stayed 2 nights

Very helpful and polite staff. Clean room, reception area and a fantastic breakfast.

6

Manjit

9 Jun 2024

·

Stayed 1 night

Staff are great and very helpful. Room had an inexplicable foul stench that was hard to suppress even with copious amounts of air freshener.

8

Philip

24 Jun 2025

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Stayed 1 night

Friendly and professional welcome and generally a good experience But, I found blood stains on the carpet which had clearly been there for some time but no effort had been made to remove them. It was too late to complain but very unpleasant and i belive the carpet shoukd have been replaced and the room put out of use. Never seen that before

10

Claire

1 Aug 2023

·

Stayed 2 nights

Clean, modern facility in the centre of Cheltenham, a very comfortable and convenient place to stay.

6

martin

11 Oct 2025

·

Stayed 1 night

Convenient for town. Staff were very welcoming. Starting to look a little 'tired' tho - stained carpets in communal area,and stained furniture in the room. Pretty good breakfast choices, to include non-dairy milks. Maybe more healthy cereal options and freshfruit toppings.

4

Shirley

18 Aug 2023

·

Stayed 9 nights

Staff was nice. Rooms were clean. Good location. Problem was maintenance issues- they moved our room 3 times to solve non-working tv, dead room phone in 2 rooms, no hot water and lastly no water at all. No fridges, microwaves or laundry available at hotel.

8

Anna

27 Aug 2023

·

Stayed 1 night

The one thing noticed the most was how clean this hotel was. The staff are helpful and the rooms are of a good standard. The negatives are the air con isnt great and when we went for breakfast it was very disorganised. There was noone to greet you or seat you and it was very busy. We had to queue for ages and then when we got to the food there was nothing left. I spoke to a member of staff and she just said well we are still cooking. I felt that this could of been better planned for but overall a nice hotel in a great location.

4

Gary

27 Dec 2024

·

Stayed 1 night

We had a disabled friendly room which we did not have an issue with but the kettle had been used to boil milk and dirty tissues under the sink unit!!

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Rooms

Rooms are basic but generally comfortable for short stays, though many report very warm temperatures due to non-working or weak air conditioning and limited ventilation. Noise is a recurring issue (street noise, slamming doors, odd headboard or pipe sounds), and several found sofa beds or small doubles uncomfortable.

Related guest reviews

6

Richard

20 Jul 2024

·

Stayed 1 night

Good location and friendly staff. We visited when it was hot and the aircon doesn't work in any of the rooms. Apparently it is due to be replaced later in the year and in the meantime can only be used as a fan. The owners of this hotel need to maintain it properly and not put their staff in the awkward position of dealing with hot guests!

8

Neil

11 Aug 2024

·

Stayed 3 nights

Great location but lack of air con or a decent fan let the property down. I did use the gym and the pool which were a big bonus. Overall a good stay. Pleased the weather wasn't warmer or the lack of air con could've been a big problem.

2

Faheem

20 Oct 2025

·

Stayed 1 night

AC sending extraterrestrial signals whilst it was off. Fire alarm latch frequently emitted intrusive sounds. Disturbing noises through the wall near the bed with random booming noise from the headboard at night.

4

Linda

9 Aug 2024

·

Stayed 7 nights

No airflow or AC

8

Kathleen

2 Jul 2025

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Stayed 1 night

Basic hotel that was very comfortable for one night and had very lovely staff. My only complaint is that the room had a strange popping noise perhaps coming from the room next door or above. It was like the headboard MDF board was settling. Luckily I brought ear plugs and could eventually fall asleep.

6

Rahim

3 Jan 2024

·

Stayed 3 nights

The hotel is an excellent position but our room had no working air conditioning with the only way to control ventilation and temperature the window. It was also very noisy both inside and out. We therefore wouldn't stay again.

6

martin

4 Dec 2022

·

Stayed 1 night

Service was very good. Room was clean and well stocked however there is an issue with the heating or hot water pipes as I could hear them constantly expanding and contracting which was made worse as they seemed to be located directly behind headboard. This made getting off to sleep more difficult

6

ganeshan

2 Aug 2024

·

Stayed 4 nights

The hotel was very basic. Small room size, no Aircon. It’s not value for money at these prices. The staff except for a few seemed like interns who were doing this for first time Breakfast was basic and they wind down by 930 which is very odd in a small town like this - the staff was not pleased to wait even 5 minutes on breakfast despite the request Lots of dogs and one guest took food from the breakfast in the hotel plates to feed his dog no one from the hotel noticed and only took action after we pointed it out

2

Lucy

22 Oct 2023

·

Stayed 1 night

The double bed was more like a single….ridiculous! No way big enough for two people to sleep in.

4

Mandy

30 May 2025

·

Stayed 1 night

Ground floor room next to smoking area - very noisy. Air conditioning in room didn’t seem to work. Water pressure in shower was awful - barely a trickle!

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Service

Staff are widely described as friendly, welcoming and helpful, with some going the extra mile. A few lapses occur, including housekeeping or room assignment mistakes and occasional poor attitude, but these seem isolated.

Related guest reviews

10

Phil

12 Sept 2024

·

Stayed 3 nights

Great stay staff excellent great service clean and excellent location

10

Roger Michael

19 Aug 2025

·

Stayed 2 nights

The staff during our stay were very helpful and went the extra mile to make the stay more comfortable

10

Stephanie

12 Oct 2025

·

Stayed 1 night

Very friendly and helpful staff, hotel, room and breakfast were lovely. The only negative was the sofa bed was uncomfortable. Great location. Would recommend and visit again.

6

Manjeswar ritesh

30 Dec 2023

·

Stayed 1 night

Functional property - cheap, located in the city centre with discounted NCP parking next door, adequate breakfast spread. That’s about it in what works for the property. Oldish property with faded carpets, chaotic breakfast area and inoperable AC are just the start. The Housekeeping staff are clueless and downright rude when they attempted an apology - they cleaned up my room at 930 AM (including binning my toiletries and socks) well before the checkout time of 11 and then had the gall to tell me to not use the room with a shrug when I said ‘ I haven’t checked out yet!’ They apologised when I raised it with the staff manager and the housekeeping supervisor, but the sup was patronising and barely attempted an apology.

10

Victoria

22 Apr 2023

·

Stayed 2 nights

An all round excellent hotel, bright, modern and very clean, well planned standard room and bathroom, very comfy beds. Receptionists Penny and Callum friendly and helpful, self service breakfasts generous and well prepared, served in pleasant dining room with courtyard. Added bonus of discounted next door parking. A perfect base for a few days break in Cheltenham. Well done everyone.

10

Rani Kaur

1 Jul 2024

·

Stayed 2 nights

Having had a really poor experience of a Holiday Inn in the past, I was anxious about staying here. I have to say that I had a fantastic stay! Firstly, I would like to commend Callum for all his support from helping me book taxi's, offering me a late check out, to giving me water, lemon and ice when I was so poorly. I would also like to say thank you to Reception for holding on to my card and the kitchen staff for preparing vegan sausages when breakfast was almost over. I would highly recommend this Holiday Inn based on the lovely staff who work there, who do everything they can to ensure you have the best stay. There are a few things that the Hotel itself needs to work on, including adding a chain to the door, changing the carpets and changing the doors so they close quietly as they woke me everytime someone entered or left their room. This is something to be aware of if you are a light sleeper. Other than that, I would highly recommend and would definitely stay there again, if I was in Cheltenham.

10

Mark

12 Dec 2022

·

Stayed 1 night

Smashing hotel, excellent friendly staff, we were there for a business trip for a couple of nights. Location is perfect, loads of bars and restaurants on the doorstep but a very good bar in the hotel too. Beds not the biggest but great for sole occupancy.

2

Krishnamoorthy

16 Feb 2023

·

Stayed 2 nights

Deputy manager was rude and blatantly behaving towards the customer in a ‘take it or leave it’ manner.

10

Rohit

31 Mar 2024

·

Stayed 3 nights

Excellent Customer Service.

6

Michael

3 Aug 2023

·

Stayed 2 nights

Asked to wait on arrival because room not ready. Poor staff attitude and breakfast barely adequate. Outshone by Premier Inn for breakfast. TV channels poor. Woken at 3am each morning by banging from neighbours. No bill provided. No reward points. Cheap stop over for coach parties.

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Location

Central, walkable location by shops, restaurants and the Brewery Quarter is a key strength. Several warn of late-night street noise and sirens, so light sleepers may want earplugs.

Related guest reviews

10

Stephen

3 Mar 2025

·

Stayed 1 night

A brilliant stay, bery convenient for the local restaurants. Highly recommended.

8

Barbara Jane

10 Dec 2023

·

Stayed 1 night

Lovely hotel ideal location

10

GBEMINIYI

8 Oct 2023

·

Stayed 1 night

Location is perfect. Easy to walk to everywhere in the city centre.

10

Jason

8 May 2025

·

Stayed 3 nights

Great location for the bars restaurants and high street

6

Amrit

22 Sept 2024

·

Stayed 1 night

Definitely not somewhere for families to stay. Its in the centre of the town so lots of restaurants and bars around within walking distance. Very noisy into the early hours of the morning so we struggled to sleep due to the noise from people outside and those staying in the hotel. In hindsight not a location for families to stay with children. Much more for people looking for a good night out like the other patrons of the hotel.

8

P I Price

2 Jan 2025

·

Stayed 1 night

Central location and within walking distance of the town center and the Race Course. Lovely, friendly staff who explained everything to us on check in. Reasonable price which includes breakfast and a discount on nearby parking.

8

Nicola

3 Jun 2025

·

Stayed 2 nights

The hotel was in a very good location, right by the shops, parks and other interests in Cheltenham town centre. Can’t fault the easy location. The hotel is good, staff were excellent and very helpful - they went above and beyond. The only thing to be completely transparent about is the hotel is on a main road and is going to be noisy - NOT THE HOTEL’S FAULT! Nothing can be done about this so if you’ve never been to this hotel before please be ready to get woken by sirens from emergency service vehicles at 2am, and shouting etc from people walking back from the pub/club through the night. It is a town centre and always busy so bring ear plugs or keep the tv on (I did) and you’ll sleep fine. The breakfast was a real winner too and makes up for the tiredness!!

8

Wendy

31 Jul 2023

·

Stayed 1 night

Great location.

8

Dan

23 Mar 2025

·

Stayed 1 night

Decent place to stay, very good location

10

Kumar

9 Aug 2025

·

Stayed 3 nights

Very nice property centrally located with secure parking in adjacent NCP

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Dining

Breakfast is often praised for variety and quality, with hot and continental options and some dietary choices. At peak times it can feel crowded or disorganized, and a few guests disliked the cooked items or coffee.

Related guest reviews

8

Mark

11 Sept 2024

·

Stayed 3 nights

Good location, excellent breakfast, comfortable bed and NCP parking opposite. Ideal for us.

10

Peter

4 Jul 2025

·

Stayed 2 nights

Very helpful and polite staff. Clean room, reception area and a fantastic breakfast.

10

Matthew

24 Jun 2023

·

Stayed 1 night

Location is fantastic with array of great restaurants and bars in spitting distance. The room was fine, pretty basic but as you would expect from a holiday inn. It was a very hot day so I would say the a/c could have been better but not unbearable. My one bug bearer was the coffee at breakfast was absolutely hideous. Probably the worst I’ve ever drunk. I’ve no issue with machine coffee, sometimes it’s nicer than a barista but there is absolutely no excuse for it to taste as bad as it did.

8

Nicola

3 Jun 2025

·

Stayed 2 nights

The hotel was in a very good location, right by the shops, parks and other interests in Cheltenham town centre. Can’t fault the easy location. The hotel is good, staff were excellent and very helpful - they went above and beyond. The only thing to be completely transparent about is the hotel is on a main road and is going to be noisy - NOT THE HOTEL’S FAULT! Nothing can be done about this so if you’ve never been to this hotel before please be ready to get woken by sirens from emergency service vehicles at 2am, and shouting etc from people walking back from the pub/club through the night. It is a town centre and always busy so bring ear plugs or keep the tv on (I did) and you’ll sleep fine. The breakfast was a real winner too and makes up for the tiredness!!

6

Graham

29 Aug 2024

·

Stayed 1 night

Overall the stay was pleasant. Room was clean but the towels felt like sand paper and one hand towel had a hole in it. Breakfast was chaotic and they couldn’t meet the constant demand for clean plates and cutlery. Lack of choice of breakfast juice as only orange or water available. Also the tv in the bedroom did not function properly which was either a signal issue or the tv on its way out.

6

martin

11 Oct 2025

·

Stayed 1 night

Convenient for town. Staff were very welcoming. Starting to look a little 'tired' tho - stained carpets in communal area,and stained furniture in the room. Pretty good breakfast choices, to include non-dairy milks. Maybe more healthy cereal options and freshfruit toppings.

8

Javier

7 Aug 2025

·

Stayed 1 night

Great staff. Hotel is ok for the night. Breakafast place collapsed during the morning period. The place is really small

8

Anna

27 Aug 2023

·

Stayed 1 night

The one thing noticed the most was how clean this hotel was. The staff are helpful and the rooms are of a good standard. The negatives are the air con isnt great and when we went for breakfast it was very disorganised. There was noone to greet you or seat you and it was very busy. We had to queue for ages and then when we got to the food there was nothing left. I spoke to a member of staff and she just said well we are still cooking. I felt that this could of been better planned for but overall a nice hotel in a great location.

4

Miles

11 Oct 2023

·

Stayed 1 night

Not massively impressed with a first stay at this hotel. We were initially given a room, when we let ourselves in somebody else's luggage wa sin the room. This was resolved . Only one lift was working which, if you are on the 5th floor, during Cheltenham Literature festival can cause problems. The shower was low in power and the cooked breakfast option and quality was very poor. On the plus size the room and the hotel in general was very clean.

10

Hussein

12 Oct 2025

·

Stayed 1 night

Very healthy and many choices

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Month	Average price
January	US$110
February	US$120
March	US$206
April	US$131
May	US$142
June	US$135
July	US$136
August	US$131
September	US$153
October	US$136
November	US$157
December	US$142

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4 $117	5
6 $115	7 $120	8 $229	9 $396	10 $92	11 $121	12 $159
13 $150	14 $212	15 $194	16 $323	17 $141	18 $92	19 $150
20 $89	21 $103	22 $178	23 $173	24 $92	25 $83	26 $133
27 $83	28 $106	29 $172	30 $168

Su	Mo	Tu	We	Th	Fr	Sa
				1 $98	2 $127	3 $155
4 $98	5 $106	6 $164	7 $156	8 $102	9 $147	10
11 $70	12 $100	13 $164	14 $160	15 $111	16 $141	17 $172
18 $89	19 $123	20 $142	21 $138	22	23 $200	24 $200
25 $92	26 $92	27 $124	28 $127	29 $92	30 $117	31 $125

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Monthly average prices

About this property

Location

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

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FAQs about Holiday Inn Express Cheltenham Town Centre by IHG

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