Malmaison Cheltenham
US$174
/ night
Avg. for October
Prices for Malmaison Cheltenham
Select dates to see prices and availability
US$174
/ night
Avg. for October
Monthly average prices
Nightly prices at Malmaison Cheltenham average US$132 in the cheapest month (January) and US$242 in the most expensive month (March), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$132 |
| February | US$133 |
| March | US$242 |
| April | US$143 |
| May | US$168 |
| June | US$172 |
| July | US$153 |
| August | US$140 |
| September | US$174 |
| October | US$174 |
| November | US$172 |
| December | US$175 |
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Oct · US$174
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Most expensive: March (~US$242)
Cheapest: January (~US$132)
About this property
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and a hair salon. This hotel also features wedding services and a banquet hall.
Amenities
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and a hair salon. This hotel also features wedding services and a banquet hall.
Business amenities
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Self parking (subject to charges) is available onsite.
Dining
Satisfy your appetite for lunch or dinner at Chez Mal Brasserie, a restaurant which specializes in British cuisine, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge. Full breakfasts are served on weekdays from 7 AM to 10 AM and on weekends from 8 AM to 11:00 AM for a fee.
Rooms
Stay in one of 61 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature bathtubs or showers, complimentary toiletries, and hair dryers. Conveniences include phones, as well as safes and desks.
Location
With a stay at Malmaison Cheltenham in Cheltenham, you'll be within a 5-minute drive of Cheltenham Racecourse and Parabola Arts Centre. This hotel is 0.2 mi (0.4 km) from Imperial Gardens and 0.4 mi (0.6 km) from Cheltenham Town Hall.
What's nearby
Parabola Arts Centre(0.2 Miles)
Imperial Gardens(0.2 Miles)
Statue of Edward Wilson(0.3 Miles)
Cheltenham Town Hall(0.4 Miles)
Everyman Theatre(0.5 Miles)
Cheltenham Playhouse(0.5 Miles)
The Brewery Quarter(0.5 Miles)
Cheltenham Art Gallery and Museum(0.6 Miles)
High Street(0.6 Miles)
University of Gloucestershire(0.6 Miles)
Cineworld Cheltenham(0.6 Miles)
Cheltenham General Hospital(0.6 Miles)
Holst Birthplace Museum(0.9 Miles)
Pittville Park(1.1 Miles)
Petersfield Park(1.3 Miles)
Parking
Restaurant
Non-smoking rooms
Room service
Dry cleaning
Housekeeping
Location
Bayshill Road, Cheltenham, England, United Kingdom
Parabola Arts Centre (0.2 Miles)
Imperial Gardens (0.2 Miles)
Statue of Edward Wilson (0.3 Miles)
Cheltenham Town Hall (0.4 Miles)
Everyman Theatre (0.5 Miles)
Cheltenham Playhouse (0.5 Miles)
Room options
6
Club Deluxe Room
1 Extra-Large Double Bed
Sleeps 2
HeatingWi-Fi (Free)Rollaway or Extra Beds (Extra Fee)
6
Club Deluxe Twin
2 Single Beds
Sleeps 2
HeatingWi-Fi (Free)Private Bathroom
4
Cosy Double
1 Large Double Bed
Sleeps 2
HeatingWi-Fi (Free)Private Bathroom
5
Club Room
1 Large Double Bed
Sleeps 2
HeatingWi-Fi (Free)Private Bathroom
5
Junior Suite
1 Extra-Large Double Bed
Sleeps 2
291 ft²
HeatingWi-Fi (Free)Private Bathroom
5
Signature Suite
1 Extra-Large Double Bed
Sleeps 2
506 ft²
HeatingWi-Fi (Free)Private Bathroom
4
Standard Double Room
1 Large Double Bed
Sleeps 2
HeatingWi-Fi (Free)Private Bathroom
Guest reviews of Malmaison Cheltenham
8.2
Very good
Based on 1,994 verified reviews
Who stays here?
Business
17%
Couple
53%
Family
11%
Group
15%
Solo
2%
What guests think
AI-generated summary based on recent guest reviews
Across reviews of Malmaison Cheltenham, guests often praise the convenient location, warm staff and spacious, comfy rooms, while others note dated decor, dim lighting, and maintenance niggles; breakfast and dining are liked, though coffee and pricing divide opinions.
Facilities
Cleanliness
Rooms
Service
Location
Dining
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What guests think
Across reviews of Malmaison Cheltenham, guests often praise the convenient location, warm staff and spacious, comfy rooms, while others note dated decor, dim lighting, and maintenance niggles; breakfast and dining are liked, though coffee and pricing divide opinions.
Public spaces such as the lounge, terrace and conservatory draw compliments, but parking is limited or tight and lift outages and occasional private functions can restrict access. Rooms vary: many are large and comfortable, yet recurring comments cite very low or fiddly lighting, ineffective air conditioning and a generally tired feel, with some noise from corridors or events. Service is usually friendly and helpful, though guests sometimes face slow bar or breakfast service, unmanned reception, or isolated check-in delays. Expect a characterful, well-located stay with good food, but variable maintenance and lighting and some operational hiccups.
Facilities
Cleanliness
Rooms
Service
Location
Dining
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AI-generated summary based on recent guest reviews
Facilities
Attractive lounges, terrace and conservatory are appreciated, but parking is limited/tight or awkward and often paid. Multiple guests mention lift outages and occasional closures of communal areas for private functions.
Related guest reviews
8
Andrew
21 Jul 2024
·
Stayed 2 nights
A well maintained hotel in a good location except that the lift wasn’t working which was inconvenient. The room was rather smaller than we would have expected. They don’t offer marmalade at breakfast - bizarre! The basin taps were strange and didn’t work well. We had to get someone to fix one of the taps as it wouldn’t turn off.
A well maintained hotel in a good location except that the lift wasn’t working which was inconvenient. The room was rather smaller than we would have expected. They don’t offer marmalade at breakfast - bizarre! The basin taps were strange and didn’t work well. We had to get someone to fix one of the taps as it wouldn’t turn off.
8
Jane
1 Jun 2025
·
Stayed 2 nights
The room was clean and of a high standard. There was a comfortable lounge, a terrace and conservatory, but on one day these were closed to hotel residents due to a private function. Hotel guests should be able to use the facilities they have paid for, or at least be informed that facilities will be closed during their stay, and be compensated accordingly.
The room was clean and of a high standard. There was a comfortable lounge, a terrace and conservatory, but on one day these were closed to hotel residents due to a private function. Hotel guests should be able to use the facilities they have paid for, or at least be informed that facilities will be closed during their stay, and be compensated accordingly.
10
Andrew
11 Feb 2025
·
Stayed 1 night
Comfortable and clean facilities with good support staff. Very convenient location for Cheltenham shops and facilities. Lift was not very reassuring but otherwise perfect.
Comfortable and clean facilities with good support staff. Very convenient location for Cheltenham shops and facilities. Lift was not very reassuring but otherwise perfect.
10
George
22 Jun 2024
·
Stayed 1 night
The hotel is in the heart of Montpellier a lovely area of Cheltenham. Great bars and restaurants. The hotel is fantastic with a lovely terrace and orangery Will book again soon
The hotel is in the heart of Montpellier a lovely area of Cheltenham. Great bars and restaurants. The hotel is fantastic with a lovely terrace and orangery Will book again soon
4
Chris
1 Aug 2024
·
Stayed 1 night
Bedroom was tiny (3rd floor) and lift was not working. Bed was uncomfortable too. Have stayed in other Malmaisons in the past and they were much much better.
Bedroom was tiny (3rd floor) and lift was not working. Bed was uncomfortable too. Have stayed in other Malmaisons in the past and they were much much better.
8
Alice
27 May 2024
·
Stayed 1 night
Friendly staff, excellent breakfast, and gorgeous architecture (the conservatory and lounge is a must-see haven. The room on the other hand, leaves something to be desired considering its status as a four-star accommodation. The air conditioner makes a terrible noise when running, the switch to one of the bedside lamps is broken, the sink is tiny in a huge bathroom with zero counter space, and soundproofing is next to non-existent (the neighbouring guest's cellphone vibration/alarm can be heard going off at 5am). Parking lot is easily filled, you may have to find street parking further away (make sure to offload your luggage first before doing so). Overall still a very pleasant stay, but it's the missing little details that made the four-star rating a bit lackluster
Friendly staff, excellent breakfast, and gorgeous architecture (the conservatory and lounge is a must-see haven. The room on the other hand, leaves something to be desired considering its status as a four-star accommodation. The air conditioner makes a terrible noise when running, the switch to one of the bedside lamps is broken, the sink is tiny in a huge bathroom with zero counter space, and soundproofing is next to non-existent (the neighbouring guest's cellphone vibration/alarm can be heard going off at 5am). Parking lot is easily filled, you may have to find street parking further away (make sure to offload your luggage first before doing so). Overall still a very pleasant stay, but it's the missing little details that made the four-star rating a bit lackluster
10
Susana
3 Jun 2024
·
Stayed 1 night
I had a really great stay, the room was spacious, the facilities great, lovely outdoor spaces to sit and relax and really good service.
I had a really great stay, the room was spacious, the facilities great, lovely outdoor spaces to sit and relax and really good service.
6
Michael
23 Jun 2023
·
Stayed 2 nights
I’ve stayed in other Malmaison hotels and this one is definitely the poor relation in every regard. It’s very tired, shabby and run down. There are signs of lack of maintenance everywhere one looks. Parking is a real challenge (small number of onsite spaces) and very expensive. A warning to overseas visitors, dogs are allowed in the hotel and rooms, quite a shock if you aren’t used to this and with that comes the inevitable barking and yapping.
I’ve stayed in other Malmaison hotels and this one is definitely the poor relation in every regard. It’s very tired, shabby and run down. There are signs of lack of maintenance everywhere one looks. Parking is a real challenge (small number of onsite spaces) and very expensive. A warning to overseas visitors, dogs are allowed in the hotel and rooms, quite a shock if you aren’t used to this and with that comes the inevitable barking and yapping.
4
John
19 Mar 2023
·
Stayed 2 nights
This hotel is a curate’s egg, sometimes good, sometime rotten. The good - staff excellent and helpful, rooms very comfortable and clean, public areas great and electric car chargers in the garage. The rotten - most time no hot water in our room 119 ( we asked three times and we think it is a problem for that room), no lift working for 2 days, I left my breakfast as over easy eggs were rock hard and finally never saw my invoice on leaving as there was problems with the system ( still dont know how much I have paid!) We will not be back!
This hotel is a curate’s egg, sometimes good, sometime rotten. The good - staff excellent and helpful, rooms very comfortable and clean, public areas great and electric car chargers in the garage. The rotten - most time no hot water in our room 119 ( we asked three times and we think it is a problem for that room), no lift working for 2 days, I left my breakfast as over easy eggs were rock hard and finally never saw my invoice on leaving as there was problems with the system ( still dont know how much I have paid!) We will not be back!
8
David
12 Oct 2025
·
Stayed 2 nights
Nice staff, underground parking very awkward and not really suitable for a large car. Beds weren’t the best as the mattress dipped in the middle, the sink in the bathroom was slow to drain. But other than that it was a good stay with nice staff, good breakfast, nice hotel in a nice location.
Nice staff, underground parking very awkward and not really suitable for a large car. Beds weren’t the best as the mattress dipped in the middle, the sink in the bathroom was slow to drain. But other than that it was a good stay with nice staff, good breakfast, nice hotel in a nice location.
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AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness feedback is mixed: several guests found rooms and public areas clean, while others reported mould, dust or hair, stained carpets and blocked sinks. Standards seem inconsistent between rooms.
Related guest reviews
6
Timothy
18 Oct 2025
·
Stayed 1 night
Nice hotel but a bit tired- the rooms need a clean and freshen up, including the bathroom. Nice but looking tired. Comfy bed and pillows, good price
Nice hotel but a bit tired- the rooms need a clean and freshen up, including the bathroom. Nice but looking tired. Comfy bed and pillows, good price
4
Gina
31 Jul 2024
·
Stayed 1 night
Disappointed, luxury room but not clean, curtains didnt fit the windows , no TV remote, room 219, elevator broken, shame, was really looking forward to this stay. When i told the staff there were other guest complaining.
Disappointed, luxury room but not clean, curtains didnt fit the windows , no TV remote, room 219, elevator broken, shame, was really looking forward to this stay. When i told the staff there were other guest complaining.
4
Gemma
11 May 2024
·
Stayed 1 night
Our room still had all hair from the previous guests and the sink still had toothpaste in it! The hotel is tired and overall not clean. The carpets on the stairs were disgusting. Would not book again. Location not great.
Our room still had all hair from the previous guests and the sink still had toothpaste in it! The hotel is tired and overall not clean. The carpets on the stairs were disgusting. Would not book again. Location not great.
10
Iain
29 Jun 2025
·
Stayed 2 nights
Great hotel and good location for easy walk into the town, local restaurants and bars within easy reach. Clean hotel undergoing some exterior improvements but not in a bad condition and unobtrusive too. Comfy room with all you need
Great hotel and good location for easy walk into the town, local restaurants and bars within easy reach. Clean hotel undergoing some exterior improvements but not in a bad condition and unobtrusive too. Comfy room with all you need
4
Jeff
16 Mar 2023
·
Stayed 1 night
Everyone person met on reception was great. Polite, helpful and efficient. The young girl in bar was miserable and took over 10 minutes to bring round a glass of Prosecco and a gin. The gin should have been a double but was only 1 ½. She did only charge us for a single. The room - I had to ask for someone to go and clean behind the toilet door. There was a ball of hair in the corner. That was done while we were out. The shower had a small leak and continually ran water straight down the drain! The lighting - ok for the evening but when I was trying to put make-up on - no decent lighting! The toilets down stairs - so dark - strange! So sorry to say but will not be using your hotel next year
Everyone person met on reception was great. Polite, helpful and efficient. The young girl in bar was miserable and took over 10 minutes to bring round a glass of Prosecco and a gin. The gin should have been a double but was only 1 ½. She did only charge us for a single. The room - I had to ask for someone to go and clean behind the toilet door. There was a ball of hair in the corner. That was done while we were out. The shower had a small leak and continually ran water straight down the drain! The lighting - ok for the evening but when I was trying to put make-up on - no decent lighting! The toilets down stairs - so dark - strange! So sorry to say but will not be using your hotel next year
8
Ann L
16 Nov 2025
·
Stayed 2 nights
Very clean. No magnifying mirror and very dark!
Very clean. No magnifying mirror and very dark!
8
Geraint
19 Jan 2025
·
Stayed 1 night
Really, it's a 3.5/5 Bed comfy. Breakfast great, as was the server. Room (112) had a stain on the ceiling. Half the light switches did nothing. Room far too dark. The whole system is batty, pop some labels or explanations up. Bathroom sink was blocked. Bathroom door handle very difficult to use, stiff, slippery & worn. All of these are simple, minor glitches but indicative of poor attention to detail. Don't charge high prices and position yourself as premium if you don't hold yourself to high standards. Pretty disappointing, felt a bit contemptuous TBH.
Really, it's a 3.5/5 Bed comfy. Breakfast great, as was the server. Room (112) had a stain on the ceiling. Half the light switches did nothing. Room far too dark. The whole system is batty, pop some labels or explanations up. Bathroom sink was blocked. Bathroom door handle very difficult to use, stiff, slippery & worn. All of these are simple, minor glitches but indicative of poor attention to detail. Don't charge high prices and position yourself as premium if you don't hold yourself to high standards. Pretty disappointing, felt a bit contemptuous TBH.
6
Chris
4 Oct 2023
·
Stayed 1 night
The room could do with a very good clean. Mound on tiles, un hovered corners of carpets etc etc
The room could do with a very good clean. Mound on tiles, un hovered corners of carpets etc etc
8
Chris
26 Dec 2024
·
Stayed 1 night
Mould in the bathrooms and a reception that is not often manned.
Mould in the bathrooms and a reception that is not often manned.
6
Anwen
7 Apr 2023
·
Stayed 2 nights
Lovely setting and great staff however the room wasn’t as clean as I expected with a blocked sink and very noisy air conditioning.
Lovely setting and great staff however the room wasn’t as clean as I expected with a blocked sink and very noisy air conditioning.
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AI-generated summary based on recent guest reviews
Rooms
Many rooms are spacious and comfortable, but the decor can feel tired and lighting is frequently described as dim or confusing. Recurring issues include ineffective or noisy air conditioning, some noise from corridors or events, and mixed mattress comfort or open plan layouts.
Related guest reviews
6
Susan
23 May 2025
·
Stayed 1 night
I felt like I was sleeping in the corridor. Bed so close to the door every passer by could be heard. Noise above woke me up at 4am as taking a shower and then heavy stomping continued. Very close to busy roads, so again noisy and with air conditioning that didn’t work properly it made for a hot night! Pillows and bed extremely uncomfortable. Sheets didn’t fit bed properly. Very dark bathrooms and limited toiletries. Grubby stairs and main areas. Overall an expensive experience for a poor nights sleep. Will not be revisiting.
I felt like I was sleeping in the corridor. Bed so close to the door every passer by could be heard. Noise above woke me up at 4am as taking a shower and then heavy stomping continued. Very close to busy roads, so again noisy and with air conditioning that didn’t work properly it made for a hot night! Pillows and bed extremely uncomfortable. Sheets didn’t fit bed properly. Very dark bathrooms and limited toiletries. Grubby stairs and main areas. Overall an expensive experience for a poor nights sleep. Will not be revisiting.
2
Laura
28 Jul 2024
·
Stayed 1 night
Absolutely horrific stay . The room was very tired and had multiple things wrong with it. There was a wedding on so the noise was horrific. The terraced area outside was dirty and gross. The whole hotel looks like it could do with an upgrade. Not worth the money paid. Night manager was not helpful and was smerking at me when we complained about the noise level. There didn't seem to be adequate staff for drinks and service was slow .
Absolutely horrific stay . The room was very tired and had multiple things wrong with it. There was a wedding on so the noise was horrific. The terraced area outside was dirty and gross. The whole hotel looks like it could do with an upgrade. Not worth the money paid. Night manager was not helpful and was smerking at me when we complained about the noise level. There didn't seem to be adequate staff for drinks and service was slow .
8
Geraint
19 Jan 2025
·
Stayed 1 night
Really, it's a 3.5/5 Bed comfy. Breakfast great, as was the server. Room (112) had a stain on the ceiling. Half the light switches did nothing. Room far too dark. The whole system is batty, pop some labels or explanations up. Bathroom sink was blocked. Bathroom door handle very difficult to use, stiff, slippery & worn. All of these are simple, minor glitches but indicative of poor attention to detail. Don't charge high prices and position yourself as premium if you don't hold yourself to high standards. Pretty disappointing, felt a bit contemptuous TBH.
Really, it's a 3.5/5 Bed comfy. Breakfast great, as was the server. Room (112) had a stain on the ceiling. Half the light switches did nothing. Room far too dark. The whole system is batty, pop some labels or explanations up. Bathroom sink was blocked. Bathroom door handle very difficult to use, stiff, slippery & worn. All of these are simple, minor glitches but indicative of poor attention to detail. Don't charge high prices and position yourself as premium if you don't hold yourself to high standards. Pretty disappointing, felt a bit contemptuous TBH.
8
Kevin
17 Aug 2025
·
Stayed 1 night
Great Boutique style Hotel. We stayed in the spacious signature suite. The room was clean but bed was not great. Shower was fantastic but sink tap flow of water was very poor ( no pressure). Hotel overall is looking a bit tired. Walls and floors could do with a re paint and polish. Staff excellent and breakfast very good.
Great Boutique style Hotel. We stayed in the spacious signature suite. The room was clean but bed was not great. Shower was fantastic but sink tap flow of water was very poor ( no pressure). Hotel overall is looking a bit tired. Walls and floors could do with a re paint and polish. Staff excellent and breakfast very good.
8
Verity
9 Jun 2025
·
Stayed 2 nights
Overall, a very good stay. The communal areas were stylish and comfortable, the breakfast was very good (although £23 per head) and the room was large and had a lovely seating area in a bay window. The shower was really great - strong and hot! The location was also fabulous. A few small negatives that could be improved easily: 1) No tea or kettle in the rooms, just a coffee machine. Meant I couldn't sit and enjoy a cup of tea in the room in the mornings. 2) The bathroom was very dark and there were no shelves or places to put anything. A little cupboard or shelf under or next to the sink would've been useful. 3) The mirror above the desk - when you sit in the chair, the mirror is too high to see yourself in, so it's no use at all!
Overall, a very good stay. The communal areas were stylish and comfortable, the breakfast was very good (although £23 per head) and the room was large and had a lovely seating area in a bay window. The shower was really great - strong and hot! The location was also fabulous. A few small negatives that could be improved easily: 1) No tea or kettle in the rooms, just a coffee machine. Meant I couldn't sit and enjoy a cup of tea in the room in the mornings. 2) The bathroom was very dark and there were no shelves or places to put anything. A little cupboard or shelf under or next to the sink would've been useful. 3) The mirror above the desk - when you sit in the chair, the mirror is too high to see yourself in, so it's no use at all!
6
Jeremy
2 Jun 2024
·
Stayed 1 night
Shower small and leaked couldn’t turn air con off and lighting system too fussy to work out . Room not worth that amount
Shower small and leaked couldn’t turn air con off and lighting system too fussy to work out . Room not worth that amount
10
Amanda
19 Nov 2025
·
Stayed 1 night
Shout out to Freddie and Alex and also staff at the breakfast. Comfy and cosy hotel with spacious rooms.
Shout out to Freddie and Alex and also staff at the breakfast. Comfy and cosy hotel with spacious rooms.
6
Roberto
8 Nov 2024
·
Stayed 1 night
Rooms in need of investment. Upgraded on arrival from cosy to superior. Room was large, maybe too large, very high ceilings and air con on full on arrival meant it was very cold. Furniture was damaged (armchair looks like a dog has attacked it) and the units looked like they were from from an old office. Lighting was appalling, 3 tiny bedside spotlights and a large main light which couldn’t dim, meant we couldn’t make the room cosy at all. Was seriously missing proper free standing lamps. Nowhere for my wife to do her makeup other than a random pull up mirror without lighting in the side unit. Bathroom was adequate, but putting a shower against an uncovered window meant all the paint was coming off. Hotel was super quiet in bar and restaurant even on a Saturday , and to be honest the hotel looks like there’s been a spending cap, or may be on its last legs. Reception team were lovely though.
Rooms in need of investment. Upgraded on arrival from cosy to superior. Room was large, maybe too large, very high ceilings and air con on full on arrival meant it was very cold. Furniture was damaged (armchair looks like a dog has attacked it) and the units looked like they were from from an old office. Lighting was appalling, 3 tiny bedside spotlights and a large main light which couldn’t dim, meant we couldn’t make the room cosy at all. Was seriously missing proper free standing lamps. Nowhere for my wife to do her makeup other than a random pull up mirror without lighting in the side unit. Bathroom was adequate, but putting a shower against an uncovered window meant all the paint was coming off. Hotel was super quiet in bar and restaurant even on a Saturday , and to be honest the hotel looks like there’s been a spending cap, or may be on its last legs. Reception team were lovely though.
8
David
12 Oct 2025
·
Stayed 2 nights
Nice staff, underground parking very awkward and not really suitable for a large car. Beds weren’t the best as the mattress dipped in the middle, the sink in the bathroom was slow to drain. But other than that it was a good stay with nice staff, good breakfast, nice hotel in a nice location.
Nice staff, underground parking very awkward and not really suitable for a large car. Beds weren’t the best as the mattress dipped in the middle, the sink in the bathroom was slow to drain. But other than that it was a good stay with nice staff, good breakfast, nice hotel in a nice location.
6
FIONA
6 Oct 2024
·
Stayed 1 night
This was our second stay at the Malmaison Cheltenham. It is a great location as in close proximity to Cheltenham - shops, restaurants etc. However, we stayed in a bigger room last time (club?) but this wasn’t available this trip. We stayed in a standard double which was compact with the same colour scheme and furniture, bathroom fittings as the other. The only criticisms being how dark the room and bathroom were - dark tiles added to this and the temperature of the room. It was very hot!!! Too hot for comfort. The window only opened slightly and access to the veranda/ balcony closed off so this was the only window and it afforded no ventilation. The air conditioning was ineffective so it made for an uncomfortable stay. Breakfast was as good as we remembered and fantastic quality. The price this time was top rate - I used some Expedia credit towards it which saved over £100 on the night’s stay. It would have been closer to £400 full price so higher end and not worth that for the room we got. Would not opt for the standard room again at this particular Malmaison in the future!
This was our second stay at the Malmaison Cheltenham. It is a great location as in close proximity to Cheltenham - shops, restaurants etc. However, we stayed in a bigger room last time (club?) but this wasn’t available this trip. We stayed in a standard double which was compact with the same colour scheme and furniture, bathroom fittings as the other. The only criticisms being how dark the room and bathroom were - dark tiles added to this and the temperature of the room. It was very hot!!! Too hot for comfort. The window only opened slightly and access to the veranda/ balcony closed off so this was the only window and it afforded no ventilation. The air conditioning was ineffective so it made for an uncomfortable stay. Breakfast was as good as we remembered and fantastic quality. The price this time was top rate - I used some Expedia credit towards it which saved over £100 on the night’s stay. It would have been closer to £400 full price so higher end and not worth that for the room we got. Would not opt for the standard room again at this particular Malmaison in the future!
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AI-generated summary based on recent guest reviews
Service
Staff are widely praised as friendly, helpful and accommodating, with upgrades and quick room moves when problems arise. However, reports of slow bar or breakfast service, unmanned reception, and occasional serious booking or check out issues appear.
Related guest reviews
6
Maxwell
2 Apr 2024
·
Stayed 1 night
Nice Hotel, ate in the restaurant and the food was good. Let down by reception on arrival as I was left standing for a good five minutes before anyone showed up at the desk, also, don't leave anything in the room if you ever want to see it again...I left an expensive t shirt in the room and called up /e mailed to ask for it to be put to one side, but it couldn't be found...Not to difficult unless you have dishonest housekeepers!
Nice Hotel, ate in the restaurant and the food was good. Let down by reception on arrival as I was left standing for a good five minutes before anyone showed up at the desk, also, don't leave anything in the room if you ever want to see it again...I left an expensive t shirt in the room and called up /e mailed to ask for it to be put to one side, but it couldn't be found...Not to difficult unless you have dishonest housekeepers!
8
Alan
20 Jun 2024
·
Stayed 3 nights
Great staff but you need more, forever waiting at the bar. Wasn't impressed with the sandwich left inside foil in the very hot fridge which had obviously been there a while as it was black.
Great staff but you need more, forever waiting at the bar. Wasn't impressed with the sandwich left inside foil in the very hot fridge which had obviously been there a while as it was black.
8
Fran
24 May 2025
·
Stayed 2 nights
Lovely hotel, friendly staff. Given an upgrade for my birthday which was lovely and very generous. Plug points were very well hidden, maybe a little sign pointing them out would be useful. Great drinks and food offers but not well advertised in the room, we would have been enticed back had we known, there should be information in the room about these.
Lovely hotel, friendly staff. Given an upgrade for my birthday which was lovely and very generous. Plug points were very well hidden, maybe a little sign pointing them out would be useful. Great drinks and food offers but not well advertised in the room, we would have been enticed back had we known, there should be information in the room about these.
8
Alan
25 Aug 2025
·
Stayed 2 nights
This is a nice hotel, well placed in a quiet quarter, and close to the shops and eateries of the town, It was clean and the bedroom of a good size. Only complaint was the breakfast where the service was slow and the staff "sullen" (the rest were very helpful and pleasant). The Americano coffee, out of a machine, was pretty tasteless.
This is a nice hotel, well placed in a quiet quarter, and close to the shops and eateries of the town, It was clean and the bedroom of a good size. Only complaint was the breakfast where the service was slow and the staff "sullen" (the rest were very helpful and pleasant). The Americano coffee, out of a machine, was pretty tasteless.
10
Gerald
27 May 2025
·
Stayed 1 night
This well located hotel is well managed with excellent front of house staff. They are really helpful and friendly. It is very quiet with good facilities and quality food options.
This well located hotel is well managed with excellent front of house staff. They are really helpful and friendly. It is very quiet with good facilities and quality food options.
10
KATIA
19 Aug 2025
·
Stayed 1 night
A great place to stay in Cheltenham. Beautiful building, delicious restaurant food and exception service. Comfy rooms and great service.
A great place to stay in Cheltenham. Beautiful building, delicious restaurant food and exception service. Comfy rooms and great service.
8
Chris
26 Dec 2024
·
Stayed 1 night
Mould in the bathrooms and a reception that is not often manned.
Mould in the bathrooms and a reception that is not often manned.
10
Amanda
19 Nov 2025
·
Stayed 1 night
Shout out to Freddie and Alex and also staff at the breakfast. Comfy and cosy hotel with spacious rooms.
Shout out to Freddie and Alex and also staff at the breakfast. Comfy and cosy hotel with spacious rooms.
8
AHMED
19 Feb 2024
·
Stayed 1 night
Lovely hotel , excellent check in experience but they did not honor the late check out that I paid for .
Lovely hotel , excellent check in experience but they did not honor the late check out that I paid for .
2
Robert
21 Nov 2024
·
Stayed 1 night
Probably teh worst experience in 20 years of global travelling. I arrived at the hotel and waited for an hour, and they gave my room away to someone else and left me with no room. I eventually found a replacement at 12:30am, at a cost of £400.... Completely incompetent staff and service levels. Do not waste your time.
Probably teh worst experience in 20 years of global travelling. I arrived at the hotel and waited for an hour, and they gave my room away to someone else and left me with no room. I eventually found a replacement at 12:30am, at a cost of £400.... Completely incompetent staff and service levels. Do not waste your time.
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AI-generated summary based on recent guest reviews
Location
Consistently praised location in the Montpellier area, quiet yet an easy walk to shops, bars and the town centre. Suits visitors who want a convenient base.
Related guest reviews
10
Garry
25 Jun 2025
·
Stayed 2 nights
Wonderful stay, great location, superb hotel!
Wonderful stay, great location, superb hotel!
10
Suzanne
5 May 2025
·
Stayed 2 nights
Excellent location and service with pleasant facilities
Excellent location and service with pleasant facilities
10
Iain
29 Jun 2025
·
Stayed 2 nights
Great hotel and good location for easy walk into the town, local restaurants and bars within easy reach. Clean hotel undergoing some exterior improvements but not in a bad condition and unobtrusive too. Comfy room with all you need
Great hotel and good location for easy walk into the town, local restaurants and bars within easy reach. Clean hotel undergoing some exterior improvements but not in a bad condition and unobtrusive too. Comfy room with all you need
8
Lisa
9 Aug 2024
·
Stayed 2 nights
Great location to main areas.
Great location to main areas.
10
Andrew
11 Feb 2025
·
Stayed 1 night
Comfortable and clean facilities with good support staff. Very convenient location for Cheltenham shops and facilities. Lift was not very reassuring but otherwise perfect.
Comfortable and clean facilities with good support staff. Very convenient location for Cheltenham shops and facilities. Lift was not very reassuring but otherwise perfect.
10
George
22 Jun 2024
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Stayed 1 night
The hotel is in the heart of Montpellier a lovely area of Cheltenham. Great bars and restaurants. The hotel is fantastic with a lovely terrace and orangery Will book again soon
The hotel is in the heart of Montpellier a lovely area of Cheltenham. Great bars and restaurants. The hotel is fantastic with a lovely terrace and orangery Will book again soon
10
Robert
29 Feb 2024
·
Stayed 1 night
Great room, great location near the centre of Cheltenham, with cafes and restaurants nearby. The staff were all very helpful and friendly.
Great room, great location near the centre of Cheltenham, with cafes and restaurants nearby. The staff were all very helpful and friendly.
10
brenda
2 Oct 2025
·
Stayed 1 night
Great location
Great location
10
R P
9 May 2025
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Stayed 1 night
Great hotel. Located conveniently for access to the town.
Great hotel. Located conveniently for access to the town.
10
Darrell
23 Jun 2024
·
Stayed 1 night
Great location and lovely hotel. Superb breakfast with a quiet and comfortable nights sleep as well.
Great location and lovely hotel. Superb breakfast with a quiet and comfortable nights sleep as well.
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AI-generated summary based on recent guest reviews
Dining
Breakfast and restaurant meals receive frequent praise for quality, though some find prices high and coffee or tea disappointing. Service at breakfast can be slow and menu information in rooms is limited.
Related guest reviews
10
Bryan
29 Apr 2025
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Stayed 1 night
Staff were very friendly, efficient and helpful and the Restaurant food (including breakfast) was perfect 🌟🌟🌟🌟🌟
Staff were very friendly, efficient and helpful and the Restaurant food (including breakfast) was perfect 🌟🌟🌟🌟🌟
6
Penelope
1 Mar 2024
·
Stayed 2 nights
Couldn’t get a hot cup of tea for breakfast, water was in a pump jug and definitely not boiling. Drain in the sink made horrendous noises when our neighbouring rooms showered and poor lighting in bedrooms.
Couldn’t get a hot cup of tea for breakfast, water was in a pump jug and definitely not boiling. Drain in the sink made horrendous noises when our neighbouring rooms showered and poor lighting in bedrooms.
8
joanna
13 Oct 2024
·
Stayed 3 nights
room and facilities ,staff were really helpful,location perfect,quiet. The lighting was poor both in breakfast room and my bedroom (function more important than mood!). Cooked breakfasts good but continental means cheese,cold meats and a variety of breads not packets of cereals and toasts. Will stay again though-thank you.
room and facilities ,staff were really helpful,location perfect,quiet. The lighting was poor both in breakfast room and my bedroom (function more important than mood!). Cooked breakfasts good but continental means cheese,cold meats and a variety of breads not packets of cereals and toasts. Will stay again though-thank you.
8
Alan
25 Aug 2025
·
Stayed 2 nights
This is a nice hotel, well placed in a quiet quarter, and close to the shops and eateries of the town, It was clean and the bedroom of a good size. Only complaint was the breakfast where the service was slow and the staff "sullen" (the rest were very helpful and pleasant). The Americano coffee, out of a machine, was pretty tasteless.
This is a nice hotel, well placed in a quiet quarter, and close to the shops and eateries of the town, It was clean and the bedroom of a good size. Only complaint was the breakfast where the service was slow and the staff "sullen" (the rest were very helpful and pleasant). The Americano coffee, out of a machine, was pretty tasteless.
8
Emma
5 Jul 2024
·
Stayed 1 night
My main gripe with Malmaison is that I’ve stayed at many of the Malmaison hotels all over the UK many times and nobody has ever once said “nice to see you again” - they seem to have no CRM whatsoever, which is annoying. However they are reliably clean and comfortable. Breakfast is pretty standard good quality but no good for healthy vegan food. Cofffee is awful and I was charged £5 for a coffee from a machine. Overall I do really like Malmaison - just a few little tweaks would make them so much better.
My main gripe with Malmaison is that I’ve stayed at many of the Malmaison hotels all over the UK many times and nobody has ever once said “nice to see you again” - they seem to have no CRM whatsoever, which is annoying. However they are reliably clean and comfortable. Breakfast is pretty standard good quality but no good for healthy vegan food. Cofffee is awful and I was charged £5 for a coffee from a machine. Overall I do really like Malmaison - just a few little tweaks would make them so much better.
8
Verity
9 Jun 2025
·
Stayed 2 nights
Overall, a very good stay. The communal areas were stylish and comfortable, the breakfast was very good (although £23 per head) and the room was large and had a lovely seating area in a bay window. The shower was really great - strong and hot! The location was also fabulous. A few small negatives that could be improved easily: 1) No tea or kettle in the rooms, just a coffee machine. Meant I couldn't sit and enjoy a cup of tea in the room in the mornings. 2) The bathroom was very dark and there were no shelves or places to put anything. A little cupboard or shelf under or next to the sink would've been useful. 3) The mirror above the desk - when you sit in the chair, the mirror is too high to see yourself in, so it's no use at all!
Overall, a very good stay. The communal areas were stylish and comfortable, the breakfast was very good (although £23 per head) and the room was large and had a lovely seating area in a bay window. The shower was really great - strong and hot! The location was also fabulous. A few small negatives that could be improved easily: 1) No tea or kettle in the rooms, just a coffee machine. Meant I couldn't sit and enjoy a cup of tea in the room in the mornings. 2) The bathroom was very dark and there were no shelves or places to put anything. A little cupboard or shelf under or next to the sink would've been useful. 3) The mirror above the desk - when you sit in the chair, the mirror is too high to see yourself in, so it's no use at all!
10
KATIA
19 Aug 2025
·
Stayed 1 night
A great place to stay in Cheltenham. Beautiful building, delicious restaurant food and exception service. Comfy rooms and great service.
A great place to stay in Cheltenham. Beautiful building, delicious restaurant food and exception service. Comfy rooms and great service.
10
Darrell
23 Jun 2024
·
Stayed 1 night
Great location and lovely hotel. Superb breakfast with a quiet and comfortable nights sleep as well.
Great location and lovely hotel. Superb breakfast with a quiet and comfortable nights sleep as well.
10
Suzanne
14 Apr 2023
·
Stayed 2 nights
Great stay as always. Lovely staff, great service. Good location and comfortable room! Menu doesn’t have a lot of choice but the food is lovely!
Great stay as always. Lovely staff, great service. Good location and comfortable room! Menu doesn’t have a lot of choice but the food is lovely!
6
FIONA
6 Oct 2024
·
Stayed 1 night
This was our second stay at the Malmaison Cheltenham. It is a great location as in close proximity to Cheltenham - shops, restaurants etc. However, we stayed in a bigger room last time (club?) but this wasn’t available this trip. We stayed in a standard double which was compact with the same colour scheme and furniture, bathroom fittings as the other. The only criticisms being how dark the room and bathroom were - dark tiles added to this and the temperature of the room. It was very hot!!! Too hot for comfort. The window only opened slightly and access to the veranda/ balcony closed off so this was the only window and it afforded no ventilation. The air conditioning was ineffective so it made for an uncomfortable stay. Breakfast was as good as we remembered and fantastic quality. The price this time was top rate - I used some Expedia credit towards it which saved over £100 on the night’s stay. It would have been closer to £400 full price so higher end and not worth that for the room we got. Would not opt for the standard room again at this particular Malmaison in the future!
This was our second stay at the Malmaison Cheltenham. It is a great location as in close proximity to Cheltenham - shops, restaurants etc. However, we stayed in a bigger room last time (club?) but this wasn’t available this trip. We stayed in a standard double which was compact with the same colour scheme and furniture, bathroom fittings as the other. The only criticisms being how dark the room and bathroom were - dark tiles added to this and the temperature of the room. It was very hot!!! Too hot for comfort. The window only opened slightly and access to the veranda/ balcony closed off so this was the only window and it afforded no ventilation. The air conditioning was ineffective so it made for an uncomfortable stay. Breakfast was as good as we remembered and fantastic quality. The price this time was top rate - I used some Expedia credit towards it which saved over £100 on the night’s stay. It would have been closer to £400 full price so higher end and not worth that for the room we got. Would not opt for the standard room again at this particular Malmaison in the future!
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AI-generated summary based on recent guest reviews
10
Philip
3 weeks ago
·
Stayed 1 night
Great stay, great location
Great stay, great location
8
Betül
9 Sept 2026
·
Stayed 2 nights
The hotel staff were kind and helpful. They allowed us to check in early. As the air conditioning in my room wasn’t working, they moved me to another room and gave me an upgrade. I would like to thank them for their excellent service.
The hotel staff were kind and helpful. They allowed us to check in early. As the air conditioning in my room wasn’t working, they moved me to another room and gave me an upgrade. I would like to thank them for their excellent service.
2
Cristian
4 Sept 2026
·
Stayed 4 nights
There was no cold water in the hotel room. Staff were extremely unhelpful fixing the problem only offering attitude and even going so far as to trying to charge me £4.50 for a bottle of cold water.
There was no cold water in the hotel room. Staff were extremely unhelpful fixing the problem only offering attitude and even going so far as to trying to charge me £4.50 for a bottle of cold water.
10
Scott
2 Sept 2026
·
Stayed 1 night
Lovely hotel , with lovely staff , and great parking, couldn’t ask for more
Lovely hotel , with lovely staff , and great parking, couldn’t ask for more
10
Martin
24 Aug 2026
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Stayed 1 night
Lovely smart hotel. Nice bar/lounge and dining areas. You may need to look in dining area if want serving at the bar late of an evening
Lovely smart hotel. Nice bar/lounge and dining areas. You may need to look in dining area if want serving at the bar late of an evening
Property policies
Check-in instructions
Everything you need to know for a smooth check-in.
Check-in
Check-out
From 15:00 to 00:00
Before 11:00
Good to know
Additional policies and info about this property.
Optional extras
Additional paid services you can request.
FAQs about Malmaison Cheltenham
Is parking available at the property?
Self parking is available on-site for a fee of GBP 10.00 per night. Parking is limited, and a reservation is not required.
What type of breakfast is offered and what are the serving hours?
Full breakfasts are served at the property for a fee of approximately GBP 23 for adults and GBP 12 for children. Weekday serving hours are from 7 AM to 10 AM, while weekend hours are from 8 AM to 11 AM.
Does the property allow pets?
Pets are allowed in specific rooms only, with a fee of GBP 25 per pet, per night. Service animals are exempt from fees. Guests should contact the property directly to arrange for bringing pets.
What are the check-in and check-out times?
Check-in is from 3:00 PM, and check-out is until 11:00 AM. Early or late check-in/check-out may be available upon request, but additional charges may apply.
What accessibility features are available for guests with disabilities?
The property has limited wheelchair accessibility, including step-free entrances and accessible facilities in public areas. However, specific details regarding room and bathroom accessibility are not mentioned.
What is the location of the property in relation to key landmarks?
The property is conveniently located within a 5-minute drive of Cheltenham Town Hall and Cheltenham Racecourse. It is 0.2 miles from Parabola Arts Centre and Imperial Gardens, and other attractions are also within close proximity.
What are the policies for guests staying with children?
One child aged 2 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
What are the policies regarding extra beds and cribs?
Rollaway beds are available for a fee of GBP 30.00 per night. Advance request or confirmation is required for extra beds.
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Instant AI responses are based on hotel information
Prices for upcoming dates
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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November 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-19: NO DATA
- 2026-10-20: 140.40408098188783USD
- 2026-10-21: 172.34103153286742USD
- 2026-10-22: 140.1152726138153USD
- 2026-10-23: 223.847179331604USD
- 2026-10-24: 229.9567150462036USD
- 2026-10-25: 98.84297089912414USD
- 2026-10-26: 144.32872867099USD
- 2026-10-27: 233.3548125307312USD
- 2026-10-28: 235.57802831561278USD
- 2026-10-29: 148.82098895953368USD
- 2026-10-30: 220.4118942335205USD
- 2026-10-31: 168.40699692886352USD
- 2026-11-01: 111.0831564574585USD
- 2026-11-02: 185.78803144656374USD
- 2026-11-03: 203.26766714709473USD
- 2026-11-04: 203.68583491778566USD
- 2026-11-05: 149.40632096820067USD
- 2026-11-06: 223.10325560998535USD
- 2026-11-07: 257.8240908000183USD
- 2026-11-08: 123.60814701467896USD
- 2026-11-09: 195.52297371923828USD
- 2026-11-10: 287.10162977529905USD
- 2026-11-11: 298.7027764556885USD
- 2026-11-12: 195.52297371923828USD
- 2026-11-13: 530.347696USD
- 2026-11-14: 495.47517855218507USD
- 2026-11-15: 179.77888000000002USD
- 2026-11-16: 186.04261829473876USD
- 2026-11-17: 326.972838USD
- 2026-11-18: 252.7968020796509USD
- 2026-11-19: 187.53920971350098USD
- 2026-11-20: 191.8782446897583USD
- 2026-11-21: 252.48671670446777USD
- 2026-11-22: 123.59798USD
- 2026-11-23: 167.451383274292USD
- 2026-11-24: 225.847218USD
- 2026-11-25: 213.6847252359619USD
- 2026-11-26: 195.4458724291687USD
- 2026-11-27: 195.82604676895141USD
- 2026-11-28: 249.0859960272827USD
- 2026-11-29: 123.87301232035827USD
- 2026-11-30: 171.8827272000122USD
- 2026-12-01: 285.5316746873779USD
- 2026-12-02: 258.83031664233397USD
- 2026-12-03: 191.8782446897583USD
- 2026-12-04: 199.03736607824706USD
- 2026-12-05: 271.79507773330687USD
- 2026-12-06: 112.88413252226258USD
- 2026-12-07: 184.81191231213379USD
- 2026-12-08: 322.69607384552USD
- 2026-12-09: 338.9553077385254USD
- 2026-12-10: 192.24550880685425USD
- 2026-12-11: 275.8548541343689USD
- 2026-12-12: 298.1916482236328USD
- 2026-12-13: 120.31598022187805USD
- 2026-12-14: 166.82185132659913USD
- 2026-12-15: 176.1792938872986USD
- 2026-12-16: 220.33769045690917USD
- 2026-12-17: 174.77297115704346USD
- 2026-12-18: 200.54105554772948USD
- 2026-12-19: 215.734656USD
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and debit cards; cash is not accepted
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Cashless transactions are available
- Safety features at this property include a fire extinguisher and a smoke detector
- One child 2 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
- Cashless payment methods are available for all transactions.
- Fee for full breakfast: approximately GBP 23 for adults and GBP 12 for children
- Self parking fee: GBP 10.00 per night
- Pet fee: GBP 25 per pet, per night
- Service animals are exempt from fees
- Rollaway bed fee: GBP 30.00 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Restaurant
Non-smoking rooms
Room service
Dry cleaning
Housekeeping
Services
Dry cleaning
Housekeeping
Banquet facilities
Safe-deposit box
Luggage storage
Designated smoking area
Self laundry
24-Hour Front Desk
Parking
Parking
Parking (Limited)
Parking Onsite
General
Room service
Restaurant
Non-smoking rooms
Barber/Beauty shop
Packed lunches
Breakfast in the room
Wheelchair Accessible (Limited)
Activities
Golf course (nearby)
Outdoor Furniture
Terrace
Internet
Free wi-fi