Name: Courtyard by Marriott San Antonio Airport/North Star Mall
Address: 80 Norteast Loop 410, Shearer Hills - Ridgeview, San Antonio, Texas, United States of America, San Antonio, Bexar County, US
Price range: US$94–US$148 per night
Rating: 7.87

What guests think

At Courtyard by Marriott San Antonio Airport/North Star Mall, guests often praise the friendly staff and convenient airport location near restaurants, while feedback frequently notes dated areas, inconsistent cleanliness, and occasional maintenance issues affecting rooms, AC, elevators, and fixtures.

Many find beds comfortable, some rooms spacious, and a number appreciate balcony options and a quiet stay. Amenities mentioned include an indoor pool and a Bistro with bar service, though several reviews note that breakfast and coffee are not complimentary. Multiple reports describe vehicle break ins in the parking lot, plus occasional check in delays or room assignment errors. Overall, expect a convenient, service forward stay with aging facilities and variable upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Amenities noted include an indoor pool and an on-site Bistro/bar. Several guests report parking lot break-ins and occasional elevator or entrance malfunctions.

Related guest reviews

8

Judy

24 Sept 2024

·

Stayed 1 night

The other rooms doors are loud when they shut. Had a very good chicken sandwich. I told my server also.

8

TERRY

28 Dec 2023

·

Stayed 1 night

This place is a proper, regular hotel, with a Bistro, it is clean, and the staff is nice.

2

Cory

16 Jan 2025

·

Stayed 2 nights

My truck was broken into in the middle of the parking lot as we’re many others, if we cannot feel like our vehicles are safe than we are definitely going to be staying at the locations that ensure this type of security.

8

Courtney

12 Mar 2024

·

Stayed 1 night

The place was nice, rooms were clean & nice as well. Wi-Fi provided. No complimentary breakfast, which was weird for the price I spent. And the pillows sucked. But besides those 2 things, it was pretty good. My kids loved that there was an indoor pool. And the ladies at the front desk were incredibly nice. :)

6

Charles

11 Sept 2023

·

Stayed 2 nights

I did not like that there was no security which proved to be valid as my car was broken into and vandalized. The clerk was helpful as she offered to play back the video. For that reason, i will not use that property again.

10

Evelyn

17 Mar 2023

·

Stayed 2 nights

Very friendly staff and loved the indoor pool

2

Gilberto

21 Jan 2024

·

Stayed 3 nights

Room too small and outdated. Staff was friendly but the only reason I am posting this review is that our truck got broken into and apparently it happens very often in this hotel after talking to some locals. Very disappointed with the overall experience, you can agree that when something like that happens and you receive zero support from the property management it leaves a really bad taste, especially if it is a common reoccurrence… read some of the other reviews.

6

Luis

7 Jul 2024

·

Stayed 2 nights

Elevators not working. Side entrances with keycard not working. Had to carry all luggage up through stairs and around hotel

8

Sherrika

12 Nov 2023

·

Stayed 1 night

Stay was great. Customer service was great and the bar and breakfast was even better!! Just a few minor things like small hole in wall..and other small blemishes and imperfections but overall comfortable stay.

8

Randall

5 Oct 2023

·

Stayed 1 night

This hotel needs updating. The bar was nice. The staff was very friendly.

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests find rooms clean, but public areas (e.g., carpets, elevator) are reported dirty, with recurring odors and some housekeeping lapses like hair in tubs or missing soap.

Related guest reviews

10

Gysselle

24 Oct 2025

·

Stayed 2 nights

Room was clean, but a little updating wouldn’t hurt! Was good for a weekend stay.

2

KAREN

8 Apr 2024

·

Stayed 2 nights

I did share my review directly with the front desk and ask that they have the manager call me asap. I have yet to hear from them. Some of the light bulbs were burned out in the room, the coffee tray was very dirty, room had 2 inches of dust all over hair in the sheets, tub and shower had some black mold, but the final straw was when I got up to use the restroom and turned the light on and cockroaches (babies) scattered on the floor!!!, and when I looked closer I saw a very dark dried on urine on the back and bottom of the stool The hotel is in a good location. This was our 2nd stay even after the first room wasn't anything to write home about.....I cleaned and didn't complain, but figured it was just an oversite, but this last stay may well be the last.....that is unacceptable!!!!!! and then to have the manager not call me back is a bad deal and very unprofessional.

10

RUSSELL L

6 Aug 2025

·

Stayed 1 night

Good short needed a little more detailed to the room women’s hair in the bathtub and a coffee pot with full of water unknown how long

10

margaret

25 Nov 2023

·

Stayed 1 night

Loved this hotel staff very friendly when the second we got there. The room very clean and spacious. Definitely will come again.

6

Frank

4 Mar 2024

·

Stayed 4 nights

The shower area apeared dingy and not clean. The carpeted area appeared dirty.

10

Jesus

18 Sept 2023

·

Stayed 2 nights

The room was comfortable and clean upon arrival. There was no noise in adjacent rooms.

10

Jacqlynn

22 Oct 2025

·

Stayed 2 nights

Rooms are clean, beds are comfortable, Staff is great!!! We did not eat on site so I can not comment on the food. Overall we love to stay here and we always try to get a room with a balcony because it is nice for sit outside and get fresh are without having to leave the room.

4

JUAN CARLOS

28 Apr 2025

·

Stayed 1 night

"The hallway carpets are very dirty and old, the elevator is very dirty and poorly maintained, and the hotel is old.

10

Mary

26 Oct 2024

·

Stayed 1 night

Check in was easy. Beds were very comfortable and bathrooms were clean. Nice stay

10

Veronica

26 May 2024

·

Stayed 1 night

Very clean, friendly service. And like that they had 2 different kinds of water for free to get and fruit by the check in area.

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AI-generated summary based on recent guest reviews

Rooms

Beds are widely described as comfortable, some rooms are spacious, and balconies are available. However, decor is dated and many cite maintenance issues (AC performance, fridge problems, bathroom fixtures) and hallway noise.

Related guest reviews

10

Jacqlynn

12 Feb 2025

·

Stayed 3 nights

What was unique with the property was that it has balconies off of the rooms. The hotel was very clean and quiet. The beds are comfortable. My only complaint would be that the door to the balcony was very hard to open but other than that everything was very nice. The staff was very friendly and accommodating. We had a late checkin and Michael (I think that was his name) made check in a breeze after a long day of traveling. We sure did appreciate all of his assistance. We will be staying here again for sure.

2

Ashley

1 Jan 2024

·

Stayed 3 nights

The bathroom door in the room did not lock. The mini fridge did not get cold; food was not chilled or kept fresh. Poor lighting. Very small sink area. A/C was set to low or high but periodically shut off for hours at a time throughout the night, so the room was very warm.

4

Ronda

18 Jun 2024

·

Stayed 1 night

No hot water. Had to transfer to another hotel to take a shower.

10

Kimberly

9 Aug 2025

·

Stayed 1 night

We we're greated right away. The hotel is clean and our room is spacious. The bed is the best part of our stay, so comfortable. We can't wait to come back.

10

Jacqlynn

22 Oct 2025

·

Stayed 2 nights

Rooms are clean, beds are comfortable, Staff is great!!! We did not eat on site so I can not comment on the food. Overall we love to stay here and we always try to get a room with a balcony because it is nice for sit outside and get fresh are without having to leave the room.

6

Mark

12 Sept 2023

·

Stayed 3 nights

Not what I have come to expect fro Courtyard. Very small room. Old worn furniture. Cracked sink and stained shower.

4

John

24 Mar 2025

·

Stayed 3 nights

First, let me be clear. The staff was excellent and my review is not about them. If anything those employees deserve a raise. This is a clearly older building and it shows. I had 3 rooms in the 3 days I was there. First room was fine except the second night water started leaking in from the room above. (It will have been the best room of the 3.) I got moved to another room around midnight. Except the other room was smaller than what I paid for and missing amenities I had specifically chosen my room for but since it was midnight and I was exhausted wait until morning. Woke up and took a look around and the floor was sloped towards the bed. Not reassuring. Went to make a sandwich for breakfast and apparently the fridge was frozen over with a huge chunk of ice. So let them know and also asked for another room with the amentities I had paid for. They got me moved into the third room. The AC in the 3rd room took forever to cool the room and was pretty loud. But at that point i only had one night left so I just dealt with it. The location was near the airport which is one of the reasons I chose it. I don't not recommend it but definitely check everything in your specific room before settling in.

8

Karen

26 Jan 2025

·

Stayed 1 night

The rooms did not provide sound resistance. When people were walking and talking in the hallways-I could hear everything they said. They gave me an adjoining room. The man on the other side was on his phone. He was in an argument with his spouse. He was yelling and hitting something. I didn’t feel safe. I asked for a different room. The staff happily accommodated. All the staff was friendly-except one man. (Manager apparently) someone smoke alarm was going off in a room down the hall. Non stop. I went and reported it and asked if someone could check it out. I went back to my room and started packing up stuff in case we had to evacuate. After 5 minutes I went back down to ask why he hasn’t been up to check it out yet. He was making an omelette for a guest! I said to him are you serious right now? A smoke alarm has been going off non stop and you think making an omelette is more important? He finally goes upstairs and uses his keys to enter that room, without knocking. To his surprise there was someone in there. Crazy situation. He just had to reset the alarm and it finally stopped. Corporate said the reason he finished the omelette is because he knew it was just a faulty alarm and nobody was in there. Well that’s untrue. Clearly. Seems like they are trying to cover for him. The rest of the staff was so friendly. Room was clean. Bed was higher up than normal. I had to jump up to get in. I’m 5’4”. It was comfy but tall.

4

Veronica

13 Oct 2025

·

Stayed 1 night

We had to wait for both rooms to be ready, we had to wait about 3.5 hours total and we had to share a room until the other room was ready. Additionally, the room I was in the AC was not working properly and it got really hot in the middle of the night. When we checked out, there was no one to talk to and let them know of the issues.

6

jasper

2 Oct 2023

·

Stayed 1 night

My floor had sticky goo on it that I stepped in room 210 the patio door did not open the night stand was bolted to the wall and you could see the screws looked super ghetto, the bathroom was clean tho For a Marriott I would stay at the one across the street I’ve seen super 8 with nicer rooms But the lobby and staff are super nice it is convenient they pay for your Uber back to the Airport I would give this hotel a 7.6/10

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Service

Staff are frequently praised as friendly, welcoming, and accommodating. Some report slow room readiness, incorrect room assignments, poor follow-up, or a dismissive interaction.

Related guest reviews

8

Tiffany

20 Jul 2025

·

Stayed 1 night

Great service and friendly staff. The hotel is kept up nice

10

Elizabeth

7 May 2024

·

Stayed 1 night

The staff were super helpful and really nice. We only stayed for a few hours because our flights were late but the beds were comfortable and it was quiet, dark and cold just how we liked it

10

Russell

12 Sept 2025

·

Stayed 1 night

I started staying at this location years ago because it’s conveniently located minutes from the airport but the last 5 years or so I enjoy staying here because of the staff. They are so friendly and welcoming and knowledgeable, it’s like staying with family.

10

MANUEL

18 Dec 2023

·

Stayed 1 night

Wonderful stay at this location. Check in went smoothly and front desk staff was very friendly. My stay was quiet and comfortable.

2

Christie

12 Oct 2025

·

Stayed 1 night

Checked in for two double queen rooms and they gave us two king rooms. Big inconvenience. Rooms are not near one another. Staff was not helpful.

10

Rene

25 Apr 2025

·

Stayed 1 night

I would come back to this property. Front staff was friendly.

8

Karen

26 Jan 2025

·

Stayed 1 night

The rooms did not provide sound resistance. When people were walking and talking in the hallways-I could hear everything they said. They gave me an adjoining room. The man on the other side was on his phone. He was in an argument with his spouse. He was yelling and hitting something. I didn’t feel safe. I asked for a different room. The staff happily accommodated. All the staff was friendly-except one man. (Manager apparently) someone smoke alarm was going off in a room down the hall. Non stop. I went and reported it and asked if someone could check it out. I went back to my room and started packing up stuff in case we had to evacuate. After 5 minutes I went back down to ask why he hasn’t been up to check it out yet. He was making an omelette for a guest! I said to him are you serious right now? A smoke alarm has been going off non stop and you think making an omelette is more important? He finally goes upstairs and uses his keys to enter that room, without knocking. To his surprise there was someone in there. Crazy situation. He just had to reset the alarm and it finally stopped. Corporate said the reason he finished the omelette is because he knew it was just a faulty alarm and nobody was in there. Well that’s untrue. Clearly. Seems like they are trying to cover for him. The rest of the staff was so friendly. Room was clean. Bed was higher up than normal. I had to jump up to get in. I’m 5’4”. It was comfy but tall.

4

Veronica

13 Oct 2025

·

Stayed 1 night

We had to wait for both rooms to be ready, we had to wait about 3.5 hours total and we had to share a room until the other room was ready. Additionally, the room I was in the AC was not working properly and it got really hot in the middle of the night. When we checked out, there was no one to talk to and let them know of the issues.

10

Angela Vanessa

26 Apr 2025

·

Stayed 3 nights

The front desk ladies are very helpful

2

Danilo

7 Jan 2026

·

Stayed 1 night

They charged me a smoking fee and I don’t even smoke.l I have stayed with them 16 times in the last year and never had an issue before. When I called to ask about the fee said I would receive a call from management but never did.

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AI-generated summary based on recent guest reviews

Location

Very convenient to the airport and within walking distance of restaurants and North Star Mall; generally quiet despite nearby roads. One review notes awkward driveway access.

Related guest reviews

10

Marcos

23 Aug 2025

·

Stayed 1 night

Great stay and super close to good restaurants

10

Cynthia

24 Mar 2025

·

Stayed 1 night

Good location and fairly clean

10

Russell

12 Sept 2025

·

Stayed 1 night

I started staying at this location years ago because it’s conveniently located minutes from the airport but the last 5 years or so I enjoy staying here because of the staff. They are so friendly and welcoming and knowledgeable, it’s like staying with family.

8

Margaret

8 Apr 2024

·

Stayed 1 night

Close Proximity to the Airport, but weird location. The entrance is located off a feeder road, but you have to actually drive through a restaurant parking lot to get back to the hotel. Very odd navigation if you aren't familiar with the area. I booked a regular King room, but they put me in the Accessible King, which I wasn't super happy about. the sink has no countertop space and the shower just sprays out all over the floor. I also had a first floor room, and the windows do open to the outside and I wasn't very comfortable with that set up, being a single female traveling for work. But overall, clean hotel, good location, and friendly service.

10

Michael

18 Mar 2024

·

Stayed 1 night

Very nice staff and location. Hotel was clean and walking distance to several restaurants and the mall.

10

Adia

31 Mar 2024

·

Stayed 1 night

Smooth and seamless check in. Very conveniently located but quiet.

10

Isabel

12 Jan 2025

·

Stayed 1 night

Great location

8

Keyla Siboney

16 Oct 2024

·

Stayed 1 night

Good location

10

Robert

15 Sept 2024

·

Stayed 1 night

Was great location for a one night stay near Laugh out Loud comedy club.

8

Oscar

11 Sept 2024

·

Stayed 3 nights

Good location!

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AI-generated summary based on recent guest reviews

Dining

The Bistro/bar receives positive remarks and some guests enjoyed specific menu items. Several reviews note breakfast is not complimentary and coffee is pay-to-order.

Related guest reviews

8

Judy

24 Sept 2024

·

Stayed 1 night

The other rooms doors are loud when they shut. Had a very good chicken sandwich. I told my server also.

8

TERRY

28 Dec 2023

·

Stayed 1 night

This place is a proper, regular hotel, with a Bistro, it is clean, and the staff is nice.

2

Rose

28 Apr 2024

·

Stayed 1 night

The smell of the room was bad because of the high humidity. The room was very humid.The carpet outside the room looked like it needes a good steam cleaning. Also, the hotel had advertised free breakfast but that did not happen. The only free breakfast was a banana. It seems like the restaurant has been converted to a Starbucks. The price I paid for this hotel ($126 a night plus tax) was not a good value. Not going back to this Courtyard.

8

Courtney

12 Mar 2024

·

Stayed 1 night

The place was nice, rooms were clean & nice as well. Wi-Fi provided. No complimentary breakfast, which was weird for the price I spent. And the pillows sucked. But besides those 2 things, it was pretty good. My kids loved that there was an indoor pool. And the ladies at the front desk were incredibly nice. :)

8

Russell

18 Jul 2025

·

Stayed 1 night

Staff and servers are always great!!!!!

8

Karen

26 Jan 2025

·

Stayed 1 night

The rooms did not provide sound resistance. When people were walking and talking in the hallways-I could hear everything they said. They gave me an adjoining room. The man on the other side was on his phone. He was in an argument with his spouse. He was yelling and hitting something. I didn’t feel safe. I asked for a different room. The staff happily accommodated. All the staff was friendly-except one man. (Manager apparently) someone smoke alarm was going off in a room down the hall. Non stop. I went and reported it and asked if someone could check it out. I went back to my room and started packing up stuff in case we had to evacuate. After 5 minutes I went back down to ask why he hasn’t been up to check it out yet. He was making an omelette for a guest! I said to him are you serious right now? A smoke alarm has been going off non stop and you think making an omelette is more important? He finally goes upstairs and uses his keys to enter that room, without knocking. To his surprise there was someone in there. Crazy situation. He just had to reset the alarm and it finally stopped. Corporate said the reason he finished the omelette is because he knew it was just a faulty alarm and nobody was in there. Well that’s untrue. Clearly. Seems like they are trying to cover for him. The rest of the staff was so friendly. Room was clean. Bed was higher up than normal. I had to jump up to get in. I’m 5’4”. It was comfy but tall.

4

satish

14 Mar 2023

·

Stayed 1 night

I paid $250 per overnight stay and following morning realized, Breakfast is not included for this package. I guess I will skip this one next time. Hotel room is average.

8

Sherrika

12 Nov 2023

·

Stayed 1 night

Stay was great. Customer service was great and the bar and breakfast was even better!! Just a few minor things like small hole in wall..and other small blemishes and imperfections but overall comfortable stay.

6

David

20 Nov 2023

·

Stayed 1 night

Elevators and hallways smelled funny - room was ok and had a comfortable bed. Have a problem with Hotels that charge for coffee - if I’m a guest you should be providing coffee for your people. Hotel had a thermos of coffee out in the public area and when I went to get some a staff lady was very rude and told me I had to pay for my coffee from the StarBucks - Really put up a sign and be polite to your guest. Ok that staff lady made sure that I wouldn’t be coming back anytime soon

8

Randall

5 Oct 2023

·

Stayed 1 night

This hotel needs updating. The bar was nice. The staff was very friendly.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$92
February	US$101
March	US$98
April	US$98
May	US$92
June	US$102
July	US$106
August	US$102
September	US$100
October	US$99
November	US$97
December	US$98

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $112	18 $116	19 $123
20 $94	21 $99	22 $107	23 $136	24 $103	25 $103	26 $103
27 $99	28 $100	29 $103	30 $108

Su	Mo	Tu	We	Th	Fr	Sa
				1 $97	2 $103	3 $106
4 $94	5 $96	6 $101	7 $101	8 $101	9 $138	10 $148
11 $99	12 $105	13 $108	14 $107	15 $108	16 $108	17 $122
18 $97	19 $105	20 $113	21 $122	22 $111	23 $108	24 $117
25 $102	26 $106	27 $122	28 $113	29 $117	30 $112	31 $122

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed, Hearing Accessible (Transfer Shower & Roll-In Shower)

Room, 1 King Bed with Sofa Bed, Hearing Accessible (Accessible Bathtub)

Room, 1 King Bed, Hearing Accessible (Roll-In Shower & Transfer Shower)

Room, 2 Queen Beds

Room, 1 King Bed

Room, 2 Queen Beds, Hearing Accessible

Room, 1 King Bed with Sofa Bed, Hearing Accessible

Room, 1 King Bed with Sofa Bed

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Courtyard by Marriott San Antonio Airport/North Star Mall

Have a question?

Prices for upcoming dates