Hyatt Regency London Olympia

Mixed emotions on the stay. On the one hand the room and staff were all lovely and helpful, but an unfortunate situation has really tarnished the stay for us. We had a drink in the bar late one evening, and charged the drinks to the room per the bartenders request. We paid for these upon checkout, where we were asked to pay £45 pounds. I paid, thinking little of it other than it being a bit expensive. This didn't really sit right with us so we asked for the receipt, and saw that the drinks cost £30 pound, with the extra £15 being a service charge (tip) that the bartender saw fit to add on to bill themselves, without our knowledge or consent. I wouldn't mind 10% or so, but to add a 50% tip is honestly just ridiculous and a complete betrayal of trust. If we hadn't asked for a specific receipt we would never have known. Now, the front desk staff were incredibly helpful in looking into this and issuing a refund, but then whilst we were sat waiting to leave the hotel, another charge hit my card, being someone else's bill charged to our room number. Again, resolved quickly but just left quite a sour taste and tarnished our experience. Whilst all I could ask for was a refund, I do feel slightly bothered that there was no effort from management to apologize given a member of staff essentially stole from us. At the very least I would've hoped to have the drinks compe'd, or perhaps offer us a drink while we waited for our flight. Perhaps I am naive in thinking that.

This hotel was beautiful! All features in the bedroom were so throughout and useful. The staff were so friendly and willing to help out with anything. The bed was so comfortable and dressing gowns in the bedroom added to the luxuriousness of the hotel. I didn’t realise until talking to a member of staff that the hotel had been open for less than a week but that didn’t show at all.