Is parking available at the property?

Self parking is available on-site, subject to charges.

What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM for a fee.

What are the standard check-in and check-out times?

Check-in starts at 3:00 PM and check-out is until 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

Are airport shuttle services available?

Complimentary shuttle services operate within a 3-mile radius of the property. Guests can arrange transfers by contacting the property directly.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, step-free entrances, and accessible facilities in public areas. However, specific features may vary, so contacting the property for details is recommended.

What is the location of the property in relation to key landmarks?

The hotel is located in the business district, within a 15-minute drive of Galleria Dallas and Dallas Market Center. It is approximately 10.4 miles from American Airlines Center and 11.7 miles from Kay Bailey Hutchison Convention Center.

Does the property have a swimming pool?

Yes, there is an outdoor swimming pool that is seasonal, open from March 12 to September 30, with access available from 10:00 AM to 10:00 PM.

What are the policies for guests staying with children?

Children are welcome at the property. There is no specified minimum age for children to stay for free.

Sheraton Dallas Hotel by the Galleria

Average nightly price at Sheraton Dallas Hotel by the Galleria by month, last 12 months (USD)
Month	Average price
January	US$133
February	US$138
March	US$130
April	US$142
May	US$135
June	US$175
July	US$129
August	US$113
September	US$129
October	US$134
November	US$124
December	US$111

What guests think

At Sheraton Dallas Hotel by the Galleria, travelers often praise the friendly staff, comfortable beds, and convenient location near the Galleria, while noting recurring drawbacks such as paid parking that can be confusing or costly and noticeable highway noise.

Rooms feel comfortable and sometimes renovated, but some guests mention dated features, HVAC noise or temperature issues, and limited in-room amenities like no microwaves. Cleanliness feedback is generally positive, though several reviews cite issues such as stained linens, bathroom problems, odors, or pests. Many enjoy the breakfast and on-site dining, though occasional inconsistencies are reported. Expect a convenient, comfortable stay near the Galleria with a few operational trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Parking is paid and frequently described as confusing or costly, including third party apps and in out charges. Other notes include a small or closed pool at times, a functioning fitness center and meeting spaces, and a shuttle needing maintenance.

Related guest reviews

10

Mariatou

1 Sept 2025

·

Stayed 3 nights

The staff were very friendly and the hotel and clean. I didnt like that we had to pay per day for parking though.

10

Kenneth

28 Jul 2025

·

Stayed 3 nights

The shuttle for transportation needs maintenance; the air conditioning WAS NOT WORKING; It WAS EXTREMELY HOT!!! The vents only worked in the front for the driver and it WAS NOT blowing cold air. Everything else was great!

6

RoShondra

30 Oct 2025

·

Stayed 1 night

Staff not too courteous. Didn’t know had to pay for parking as a guess.

8

Angie

9 Dec 2024

·

Stayed 2 nights

Good size room for junior suite. Ac/heat unit is very noisy. I got a rate plan that included parking. During check-in, the hotel didn't have my booking details. I had to show my Expedia booking to them directly. What's the point of booking something with parking only to be questioned by the hotel about it. This hotel and Expedia should have more integrated & seamless booking experience between Expedia and Hotel. All hotel check-in should have better check-in experience. It is the first impression that truly differentiates an average hotel to a great hotel Hotel could do more with elevator cleanliness. Dirt, grime, garbage are left behind in the elevator every time we use it. A little vacuum and wipe down could go a long way Pool was closed in December. Breakfast is sufficient. Location is convenient for the event we were going. Hotel is next to the gelleria shopping area

8

susie

9 Jun 2025

·

Stayed 2 nights

Short trip, convenient and clean. Pool and area much too small

10

Mark

22 Jun 2025

·

Stayed 3 nights

Paying for parking at s location not downtown

10

Sienna

14 Sept 2025

·

Stayed 2 nights

Convenient location , easy and quick check in and out process . There was a small deposit at time of check in and also have good snacks and drinks accessible. Clean hotel and comfortable bedding. Parking was $3 a hour or 18.99 for 24hrs

8

Jonathan

15 Sept 2025

·

Stayed 1 night

Being forced to pay for parking through a third party app or an adware/spyware infested third party website is a non-starter for me. Who did Sheraton force me to give financial data too and how secure is it? I’ll never stay here again though other than the parking nonsense it was a good stay in a good location for the money.

6

Roggers

18 Mar 2025

·

Stayed 1 night

They charge me for the parking and the price of the parking was very expensive. Also staff dindnt inform how the parking system works, so system was charging me every time when i leave the parking lot

8

Moses

10 Aug 2025

·

Stayed 3 nights

I did not like the fact that we had to pay for parking.

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Cleanliness

Cleanliness feedback is mixed: many guests found rooms and common areas clean, but several reported stained linens, musty hallways, dirty bathrooms, pests, or elevator grime.

Related guest reviews

4

Raquel

15 Mar 2025

·

Stayed 1 night

Rooms were dirty, stained sheets. Gross.

10

Sandee

9 Jul 2025

·

Stayed 2 nights

The hotel was very nice, comfortable and clean. The staff was very friendly. The breakfast is a buffet with so many choices. This was one of the nicer hotels i have stayed in and was a great price.

4

Mary

29 Jun 2025

·

Stayed 4 nights

Overcharged cc and killing the biggest cockroach I’ve ever seen in my room. Shower was terrible. Flooded floor every time used.

10

Carmen

25 May 2025

·

Stayed 2 nights

Staff was really nice. I had a last minute reservation because another hotel I tried to stay at was gross. This hotel was very clean and room service was very attentive.

8

Marisa

20 Aug 2024

·

Stayed 1 night

Checked out at 11 am and still haven’t gotten my deposit bad. That’s the only bad thing I can say beside minor damage in the room(Chipped furniture, dirty spots on carpet). Other than this it was a nice hotel with nice employees and a very comfortable stay.

4

Kentedra

18 Mar 2024

·

Stayed 1 night

My bedding weren’t the cleanest. They had stains and spots on them. Property looks like use upgrade or deep cleaning. The continental breakfast was below standard in my opinion all of the bacon look microwave and rubbery. They were restocking the food, but not in a timely manner. Seems to need more staffing the concierge at the front desk it was nice was easy check out was easy, besides the bedding and the ants in the room, it was overall last-minute stay

8

Angie

9 Dec 2024

·

Stayed 2 nights

Good size room for junior suite. Ac/heat unit is very noisy. I got a rate plan that included parking. During check-in, the hotel didn't have my booking details. I had to show my Expedia booking to them directly. What's the point of booking something with parking only to be questioned by the hotel about it. This hotel and Expedia should have more integrated & seamless booking experience between Expedia and Hotel. All hotel check-in should have better check-in experience. It is the first impression that truly differentiates an average hotel to a great hotel Hotel could do more with elevator cleanliness. Dirt, grime, garbage are left behind in the elevator every time we use it. A little vacuum and wipe down could go a long way Pool was closed in December. Breakfast is sufficient. Location is convenient for the event we were going. Hotel is next to the gelleria shopping area

10

Marvin

1 May 2025

·

Stayed 4 nights

Staff was great and check in process was simple and speedy. The hotel was very quiet and clean! Will be coming back!

6

Shelbi

29 Nov 2024

·

Stayed 2 nights

Extremely loud all hours of the night, bathroom wasn’t clean (hair in the towels and on the floor), and charging $20 a night for a dark, uncovered, unsecured open parking lot seems ridiculous. They claim there’s “security,” but the only thing I ever saw them do was give hotel guests parking tickets. Wouldn’t stay here again.

8

Jessica

14 Jul 2025

·

Stayed 2 nights

Great friendly staff, easy check in, hallways smelt musty, breakfast was good

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Rooms

Rooms are comfortable with very good beds and some spacious or renovated layouts. Recurring drawbacks include highway or traffic noise, dated elements, inconsistent or noisy HVAC, and limited amenities like no in room microwaves.

Related guest reviews

4

Taylor

7 Jul 2025

·

Stayed 2 nights

Clean but noisy from the interstate.

4

David

16 Nov 2024

·

Stayed 1 night

We were on 12th floor. Traffic noise was so loud I couldn’t sleep at all

8

Craig

26 Jul 2025

·

Stayed 3 nights

Older property.

6

Sirish

6 Jul 2025

·

Stayed 2 nights

Okay Hotel, needs some noise canceling windows as it close 2 highway

8

Ashiqur

26 Jul 2025

·

Stayed 3 nights

Microwave should be at room. Water get stuck in the bathtub during shower. Otherwise everything was good

10

Daniel

8 Dec 2024

·

Stayed 1 night

Great location, very clean, and GOOD beds.

6

Alexander

10 Nov 2025

·

Stayed 3 nights

Spacious rooms, recently renovated but wish I had a room on the other side of the hotel because the road noise was substantial.

8

Angie

9 Dec 2024

·

Stayed 2 nights

Good size room for junior suite. Ac/heat unit is very noisy. I got a rate plan that included parking. During check-in, the hotel didn't have my booking details. I had to show my Expedia booking to them directly. What's the point of booking something with parking only to be questioned by the hotel about it. This hotel and Expedia should have more integrated & seamless booking experience between Expedia and Hotel. All hotel check-in should have better check-in experience. It is the first impression that truly differentiates an average hotel to a great hotel Hotel could do more with elevator cleanliness. Dirt, grime, garbage are left behind in the elevator every time we use it. A little vacuum and wipe down could go a long way Pool was closed in December. Breakfast is sufficient. Location is convenient for the event we were going. Hotel is next to the gelleria shopping area

10

Kelly

13 Oct 2025

·

Stayed 2 nights

The beds were amazing. I would stay here again just for the beds.

8

Kelly

22 Feb 2025

·

Stayed 3 nights

On the 14th Floir Room was cold at times, with inconsistent temperatures and functionality from outdated heating system in room

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Service

Service is widely praised as friendly, professional, and accommodating, with quick maintenance and some early check ins. A smaller number reported indifferent or unhelpful interactions and issues resolving bookings or benefits.

Related guest reviews

10

LISA

1 Sept 2025

·

Stayed 1 night

Tyler at front desk was awesome; friendly and understanding of my needs.

10

PENELOPE

28 Feb 2023

·

Stayed 3 nights

The staff was very helpful. The breakfast was ok but could have been better. I’m sure the fact that the hotel was sold out had something to do with them running out of items.

2

Reily

28 Apr 2025

·

Stayed 1 night

I accidentally scheduled for the wrong night in the middle of an emergency and when I arrived and learned of this the front desk staff was pretty indifferent to the situation, required me to book a new night, and refused to switch my accommodation over to the night I needed despite there being availability. So I ended up having to pay for two nights despite only needing one in the middle of an emergency and with nowhere else to go. I was extremely dissatisfied with the service and lack of empathy, understanding, and problem solving and accommodation from the hotel staff, especially under the circumstances.

10

Wendy

20 Apr 2025

·

Stayed 2 nights

All of the staff was friendly and helpful. We got to check in early and our room air conditioner was not working. Maintenance came right away and said it couldn't be fixed. They moved us to a new room right away and offered us free breakfast daily for our stay.

10

Francisco

7 Jul 2025

·

Stayed 3 nights

The staff always beign with a smile!!

10

Donald Hawkins

27 Dec 2023

·

Stayed 4 nights

This was my second time at this property, and I must say it doesn't disappoint! I will stay here every time I visit Dallas. The staff is thee best! I was checked in by Ms. Roshandra who for and employee who has been there only 6 months, was very knowledgable. Kudos to The Sheraton for having her on the front line. Now the breakfast.......soooo good!! I cannot say enough about this awesome property.

10

Kaitlyn

8 Jun 2025

·

Stayed 1 night

Friendly and helpful staff! 5 stars

10

Jerimyah

26 Mar 2025

·

Stayed 3 nights

This is my first time staying in the galleria area and I loved it. It’s right by the mall and many places to eat! It’s about 10 minutes from downtown so you don’t have to deal with the downtown traffic. The freeway being right next to the hotel might make it hard to sleep if you’re a light sleeper but it’s very nice. Staff was very friendly, I landed in Dallas way earlier then expected and got an early check in at 10 am for free! Would definitely recommend

4

Nhung

13 May 2024

·

Stayed 1 night

Staffs are unfriendly and unhelpful.

10

Afshin

1 Sept 2025

·

Stayed 3 nights

Staff very pleasant and helpful

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Location

Convenient location near the Galleria and major roads, making it easy to reach Dallas attractions. Some guests noted limited walkability beyond the mall and potential noise from nearby highways.

Related guest reviews

10

Bobby

12 Apr 2025

·

Stayed 1 night

Great hotel. Nice location.

10

LaShaun

22 Dec 2024

·

Stayed 3 nights

The hotel was centrally located. We were no more that 15-20 minutes by car away from every attraction. If I were to return to Dallas, I would definitely stay there again.

8

D.

4 Jan 2025

·

Stayed 2 nights

This property is within safe walking distance to the Galleria Mall. No need to hassle with traffic when you can leave your car parked very close to your hotel room.

10

Brett

2 Sept 2025

·

Stayed 1 night

Stunning hotel. Clean. Nice rooms and close to the Galleria

10

CHARLES

1 Oct 2025

·

Stayed 3 nights

Convenient to shopping as well as to my friends’ homes in N Dallas. Have stayed here many times in the past and can always rely on a great experience.

10

tari

28 Jul 2025

·

Stayed 1 night

Great location, staff was friendly and hotel and grounds were clean.

8

Mollie

29 Mar 2023

·

Stayed 3 nights

The beds were smaller then we thought they would be. Along with the hotel not being within walking distance of much things. The staff was very friendly and the restaurant was amazing inside the hotel

10

Jerimyah

26 Mar 2025

·

Stayed 3 nights

This is my first time staying in the galleria area and I loved it. It’s right by the mall and many places to eat! It’s about 10 minutes from downtown so you don’t have to deal with the downtown traffic. The freeway being right next to the hotel might make it hard to sleep if you’re a light sleeper but it’s very nice. Staff was very friendly, I landed in Dallas way earlier then expected and got an early check in at 10 am for free! Would definitely recommend

10

Christine

29 May 2025

·

Stayed 1 night

Nice Hotel, Very Convenient to everything.

10

Pamela

18 Aug 2025

·

Stayed 3 nights

Great stay, awesome staff, and good onsite food! Close to large mall

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Dining

Breakfast buffet and onsite restaurant and bar receive many positive mentions for quality and variety. A few guests found breakfast below expectations or bar execution inconsistent.

Related guest reviews

10

Chance

28 Nov 2024

·

Stayed 2 nights

We like the proximity to the Dallas scene. The bar and restaurant were also good. Friendly staff!!

10

Sandee

9 Jul 2025

·

Stayed 2 nights

The hotel was very nice, comfortable and clean. The staff was very friendly. The breakfast is a buffet with so many choices. This was one of the nicer hotels i have stayed in and was a great price.

10

Sudipto

19 Feb 2025

·

Stayed 1 night

Perfect place for relaxing. The interior design is great and property well maintained. The club has free drinks and stuff and the breakfast was top notch!

10

Veshawna

24 Aug 2025

·

Stayed 1 night

Great service

6

Janine

7 Aug 2023

·

Stayed 3 nights

The hotel was quiet for the most part. One night there were bags left outside the door of the room across the hall from mine that had an alarm that sounded off every few minutes in the very early hours of the morning. Had to call the front desk to have it taken care of, which they did. The restaurant was nicely decorated but only ever had 3-4 people in it. I was alone there at 7:30 on a Saturday night, and the bartender was a little confused on how to make a vodka martini with a twist. It came with a twisted lemon wedge. Close enough, I guess. I stayed for 3 nights and my trash was never emptied. I ran into a gentleman in the elevator with two bags of trash that he said hadn't been removed from his room over two nights so he was bringing it down himself. The room was great, the bed comfortable and I did get fresh towels every day. It is close to The Galleria but the temperature outside in August didn't really allow for walking outside. I would stay again but would definitely find other bars/restaurants to visit.

10

delois

10 Mar 2025

·

Stayed 4 nights

The dining area was amazing! Food was delightful and customer service was great!

4

Kentedra

18 Mar 2024

·

Stayed 1 night

My bedding weren’t the cleanest. They had stains and spots on them. Property looks like use upgrade or deep cleaning. The continental breakfast was below standard in my opinion all of the bacon look microwave and rubbery. They were restocking the food, but not in a timely manner. Seems to need more staffing the concierge at the front desk it was nice was easy check out was easy, besides the bedding and the ants in the room, it was overall last-minute stay

10

Rebecca

9 Dec 2024

·

Stayed 2 nights

What a wonderful experience! From check in to check out everything went smooth. We were not expecting a breakfast but on check in they told us we could have the complimentary buffet breakfast. It was wonderful with hot items, oatmeal, cold cereal, fruit, and bread/bagels.

10

Pamela

18 Aug 2025

·

Stayed 3 nights

Great stay, awesome staff, and good onsite food! Close to large mall

10

Nathan

6 May 2024

·

Stayed 2 nights

This was my first stay cation and it was great. The staff was very welcoming to my questions . The breakfast buffet was excellent. I would come back for another visit.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5 $303	6 $143	7 $146
8 $122	9 $150	10 $952	11 $189	12 $130	13 $131	14 $165
15 $113	16 $128	17 $167	18 $168	19 $108	20 $107	21 $121
22 $108	23 $107	24 $121	25 $121	26 $107	27 $109	28 $108
29 $101	30 $116

Su	Mo	Tu	We	Th	Fr	Sa
		1 $138	2 $139	3 $150	4 $130	5 $109
6 $94	7 $116	8 $139	9 $138	10 $124	11 $132	12 $109
13 $102	14 $117	15 $130	16 $131	17 $109	18 $101	19 $117
20 $100	21 $111	22 $121	23 $118	24 $102	25 $134	26 $118
27 $102	28 $109	29 $116	30 $117	31 $127

Sheraton Dallas Hotel by the Galleria

Prices for Sheraton Dallas Hotel by the Galleria

Monthly average prices

About this property

Location

Room options

Traditional Room, 1 King Bed (Mobility Hearing Access, Roll-In Shower)

Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Junior Suite, 1 King Bed

Traditional Room, 1 King Bed

Traditional Room, 2 Double Beds

Guest reviews of Sheraton Dallas Hotel by the Galleria

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Sheraton Dallas Hotel by the Galleria

Considering this hotel for your Dallas trip?

Prices for upcoming dates