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Hotel Indigo Playa del Carmen by IHG

From

US$125
/ night
Hotel Indigo Playa del Carmen by IHG - Room
Hotel Indigo Playa del Carmen by IHG - Room
Hotel Indigo Playa del Carmen by IHG - Room
Hotel Indigo Playa del Carmen by IHG - Pool
Hotel Indigo Playa del Carmen by IHG - Restaurant

Select dates to see prices and availability

From

US$125
/ night

About this property

Take advantage of recreation opportunities including an outdoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access, gift shops/newsstands, and tour/ticket assistance.
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  • Parking

  • Restaurant

  • Swimming pool

  • Business centre

  • Room service

  • Valet parking

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Location

1A. Avenida Norte #300, Downtown Playa del Carmen, Playa del Carmen, Solidaridad, Quintana Roo, Mexico

Quinta Avenida (0.1 Miles)

Quinta Alegría Shopping Mall (0.2 Miles)

Mamitas Beach (0.2 Miles)

Playa del Carmen Main Beach (0.2 Miles)

Mario Villanueva Madrid (0.2 Miles)

Super Chedraui Selecto Avenida 10 (0.3 Miles)


Room options

Standard Room, 1 King Bed, Balcony, Ocean View

Room details

1 Extra-Large Double Bed

Sleeps 2

377 ft²

Balcony
Air Conditioning
Wi-Fi (Free)
Private Bathroom

Premium Room, 1 King Bed, Balcony

Room details

1 Extra-Large Double Bed

Sleeps 3

420 ft²

Balcony
Air Conditioning
Wi-Fi (Free)
Separate Living Room

Standard Room, 1 King Bed, Balcony

Room details

1 Extra-Large Double Bed

Sleeps 2

377 ft²

Balcony
Air Conditioning
Wi-Fi (Free)
Private Bathroom

Premium Room, 2 Queen Beds, Terrace

Room details

2 Large Double Beds

Sleeps 4

484 ft²

Balcony or Patio
Air Conditioning
Wi-Fi (Free)
Separate Living Room

Premium Room, 2 Queen Beds

Room details

2 Large Double Beds

Sleeps 5

420 ft²

Air Conditioning
Wi-Fi (Free)
Separate Living Room

Premium Room, 1 King Bed, Accessible (Communications, Terrace)

Room details

1 Extra-Large Double Bed

Sleeps 2

484 ft²

Balcony or Patio
Air Conditioning
Wi-Fi (Free)
Separate Living Room

Standard Room, 1 King Bed, Ocean View

Room details

1 Extra-Large Double Bed

Sleeps 2

420 ft²

Air Conditioning
Wi-Fi (Free)
Private Bathroom

Standard Room

Room details

1 Large Double Bed

Sleeps 2

334 ft²

Air Conditioning
Wi-Fi (Free)
Private Bathroom

Standard Room, 1 King Bed

Room details

1 Extra-Large Double Bed

Sleeps 2

420 ft²

Air Conditioning
Wi-Fi (Free)
Private Bathroom

Premium Room

Room details

1 Single Bed

Sleeps 2

Air Conditioning
Wi-Fi (Free)
Private Bathroom

Premium Room, 1 King Bed, Ocean View, Corner

Room details

1 Extra-Large Double Bed

Sleeps 2

420 ft²

Balcony
Air Conditioning
Wi-Fi (Free)
Separate Living Room

Premium Room, 1 King Bed, Balcony, Corner

Room details

1 Extra-Large Double Bed

Sleeps 2

420 ft²

Balcony
Air Conditioning
Wi-Fi (Free)
Separate Living Room

Guest reviews of Hotel Indigo Playa del Carmen by IHG

Facilities

9.2

Cleanliness

9.4

Service

9.4

8

Basit

IAN-logo

3 weeks ago

·

Stayed 2 nights

Ricardo the maintenance man was very polite and helpful , he is very knowledgeable of his field and very kind man .
Ricardo the maintenance man was very polite and helpful , he is very knowledgeable of his field and very kind man .

8

Donghyun

EXP-logo

29 Jul 2026

·

Stayed 2 nights

Overall, we had a pleasant stay. The hotel is clean, modern, and in a great location—close to most tour shuttle pickup points (within a 5-minute walk) while still being quiet. The room was spacious. The rooftop pool is a nice bonus, the breakfast was good, and the dining staff were friendly. There are a few areas that need improvement. Check-in was very slow. We waited about 30 minutes, and although the front desk staff knew we had been waiting, they helped guests who cut in line first. We were almost late for our tour. The hotel flyer mentioned a grab-and-go breakfast for early tours, but when we asked about it, we were simply told to buy an energy bar from the snack shop. We also booked for a family of three, but the room was prepared with only one set of towels. Additional towels were delivered after we requested but no hand towels were provided. Overall, this is a comfortable hotel with an excellent location, but the front desk service could be improved.
Overall, we had a pleasant stay. The hotel is clean, modern, and in a great location—close to most tour shuttle pickup points (within a 5-minute walk) while still being quiet. The room was spacious. The rooftop pool is a nice bonus, the breakfast was good, and the dining staff were friendly. There are a few areas that need improvement. Check-in was very slow. We waited about 30 minutes, and although the front desk staff knew we had been waiting, they helped guests who cut in line first. We were almost late for our tour. The hotel flyer mentioned a grab-and-go breakfast for early tours, but when we asked about it, we were simply told to buy an energy bar from the snack shop. We also booked for a family of three, but the room was prepared with only one set of towels. Additional towels were delivered after we requested but no hand towels were provided. Overall, this is a comfortable hotel with an excellent location, but the front desk service could be improved.

10

Carolina

IAN-logo

27 Jul 2026

·

Stayed 2 nights

Amazing we enjoy the time there! The hotel is really good!
Amazing we enjoy the time there! The hotel is really good!

10

Nathan

EXP-logo

26 Jul 2026

·

Stayed 2 nights

Here's a polished version of your hotel review: The hotel staff was top-notch, from the front desk team on both the day and night shifts to the wonderful staff at the Mayan Bistro. Their exceptional service was truly appreciated. My room was beautiful, and the ocean view was absolutely breathtaking. The pool and other amenities were excellent, making my stay even more enjoyable. I had a fantastic experience and will definitely be back soon. Thank you for such a memorable stay!
Here's a polished version of your hotel review: The hotel staff was top-notch, from the front desk team on both the day and night shifts to the wonderful staff at the Mayan Bistro. Their exceptional service was truly appreciated. My room was beautiful, and the ocean view was absolutely breathtaking. The pool and other amenities were excellent, making my stay even more enjoyable. I had a fantastic experience and will definitely be back soon. Thank you for such a memorable stay!

10

hussein

EXP-logo

25 Jul 2026

·

Stayed 6 nights

Excellent hotel, friendly staff, and close to everything
Excellent hotel, friendly staff, and close to everything

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

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Check-in

Check-out

From 15:00 to 23:59

Before 11:00


Good to know

Additional policies and info about this property.

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Optional extras

Additional paid services you can request.

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FAQs about Hotel Indigo Playa del Carmen by IHG

Is parking available at the property?

Parking is available on-site, with valet parking offered for a fee of MXN 400 per day, which includes in/out privileges. Limited parking is also available.


What type of breakfast is offered and what are the serving hours?

Cooked-to-order breakfasts are available daily from 7:00 AM to 1:00 PM for a fee of approximately MXN 300 per person.


Does the property allow pets?

Pets are allowed in specific rooms only, with a maximum fee of MXN 500 per accommodation, per night. A pet deposit of MXN 5000 per stay is also required. Service animals are exempt from fees.


What are the check-in and check-out times?

Check-in is from 3:00 PM until 11:59 PM, and check-out is at 11:00 AM. Late check-out is available for a fee, subject to availability.

What accessibility features does the property offer?

The property features limited wheelchair accessibility, including some accessible facilities. It is advisable to contact the property directly for specific accessibility needs.


Where is the property located in relation to key landmarks?

The property is centrally located in Playa del Carmen, just steps from Quinta Avenida and a 4-minute walk from Playa del Carmen Main Beach. It is 0.2 miles from Mamitas Beach and approximately 6.6 miles from Xcaret Eco Theme Park.


Does the property have a swimming pool?

Yes, the property features an outdoor heated pool. The operational hours are not specified, but it is available seasonally.


What are the policies for guests staying with children?

Children are allowed at the property. The minimum age for children to stay for free is not specified.


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Prices in USD for 2 guests, updated daily.



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