Is parking available at the property?

Free self-parking is available on-site.

What type of breakfast is offered and what are the serving hours?

A complimentary buffet breakfast is served daily.

What are the standard check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, and additional charges may apply.

What accessibility features are available for guests with disabilities?

The property features step-free entrances, wheelchair-accessible facilities in public areas, and rooms. Elevators are available for easy access to different floors.

What is the location of the property in relation to key landmarks?

The hotel is located within a 10-minute drive of Fort Eisenhower and Augusta National Golf Club. It is 2.7 miles from Doctors Hospital of Augusta and 3 miles from Wedges and Woods.

Does the property have a swimming pool?

Yes, there is an indoor swimming pool available, with access from 10:00 AM to 10:00 PM.

What are the policies for guests staying with children?

Children are welcome at the property. Kids can stay for free up to a certain age, which is not specified.

What are the policies regarding extra beds and cribs?

The property offers cribs and rollaway beds, subject to availability. Advance request or confirmation may be required, and additional charges may apply.

Holiday Inn Augusta West I-20 Hotel

Average nightly price at Holiday Inn Augusta West I-20 by IHG by month, last 12 months (USD)
Month	Average price
January	US$105
February	US$126
March	US$140
April	US$149
May	US$136
June	US$106
July	US$134
August	US$124
September	US$108
October	US$109
November	US$99
December	US$85

What guests think

At Holiday Inn Augusta West I-20 by IHG, travelers consistently praise very clean rooms, friendly staff, and a standout hot breakfast with attentive service, while noting convenient access off I-20 and a generally quiet, safe setting.

The indoor pool is a plus, but the former hot tub is gone and elevators are often slow or out of service. Rooms are usually spacious and comfortable, though some report worn carpets, minor maintenance issues, occasional odors, and sporadic low water pressure or noise near elevators. Overall, this is a solid stop for road trips and Fort Gordon visits, with strong amenities and occasional operational quirks.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Indoor pool is well liked, but the hot tub is no longer available. On-site bar/restaurant and evening options are appreciated, while elevators are frequently slow or down and parking can feel tight on busy nights.

Related guest reviews

10

Scott

30 Oct 2024

·

Stayed 1 night

We got in late after a long drive, and we were pleasantly surprised that the hotel restaurant was open late. We had salads with grilled chicken that were large and delicious. The bartender was great! The free breakfast the next morning was great, too. Our room was clean and comfortable.

6

Susan

18 Mar 2025

·

Stayed 2 nights

Website pictures need to be updated. It was a pleasant hotel but my decision to stay here was the picture of the indoor pool and hot tub. Come to find out the hot tub no longer exists. I would have chosen a cheaper option if I had known this. Also I had a 2 night stay and only received a breakfast voucher for one day.

8

kristina

26 Oct 2023

·

Stayed 2 nights

Hotel was great in general but the elevators definitely need to be serviced or replaced.

8

Steve

27 Jul 2025

·

Stayed 2 nights

Everything was really good. However, only one elevator working & it was slow.

8

Lashunda

29 Jun 2025

·

Stayed 2 nights

The property is very nice and staff is professional. The breakfast is amazing! Snacks are a little pricey to purchase from down stairs & parking is FULL on the weekends. Overall we would stay here again 😊

10

Keith

22 Dec 2024

·

Stayed 2 nights

The staff were very professional and very courteous. We enjoyed the accommodations and the the two nights we stayed. We loved the breakfast buffet in the morning, so much to choose from. We also got to have a drink at the bar and order from the menu in the restaurant on-site. Noticed a lot of items were not available on the menu but what we ordered made up for it. We will be back in six months

10

Carol

22 Mar 2025

·

Stayed 3 nights

Staff was extremely friendly and helpful. M at the front desk on Saturday March 15 went out of his way to help me out. He printed my flight tickets, and even took a pair of clothing to dry for me before my flight.. (coffee spill) The pool was great! Very clean and enjoyable! Even the security guard outside on Thursday night checked on me to see if I was OK while out watching the eclipse. Would definitely stay at this holiday Inn again thank you.

10

Portia

18 Aug 2025

·

Stayed 3 nights

Clean & comfortable. They don’t have the hot tub anymore unfortunately but the pool was nice

10

Susanne

23 Mar 2025

·

Stayed 1 night

Great staff and well kept hotel. Breakfast is great and even evening options. The pool is nice as well along with the gym.

10

Sheri

23 Jun 2025

·

Stayed 1 night

Only complaint was one of the elevators was down and the one working got pretty shaky between the 4th and 5th floor.

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Cleanliness

Most guests find the hotel and rooms very clean. A minority note issues such as stained or worn carpets, smoke or musty odors, hair in bathrooms, occasional bugs, or lapses in pool/area cleanliness.

Related guest reviews

6

Latarca

20 Apr 2025

·

Stayed 1 night

The food had great flavor. The staff was accommodating. The carpet was filthy. The shower curtain/liner needs to be replaced. The toilet was extremely loud when flushed

8

Diana

25 Mar 2023

·

Stayed 2 nights

Hotel was nice for the most part, but bathroom in our room looked old. Cracks in the walls, dingy trim, etc. Live roach in the bathroom.

10

Susan

6 Jun 2025

·

Stayed 1 night

This hotel is always clean and updated.

6

Carla

4 Nov 2024

·

Stayed 1 night

I woke up to a red flat crawling bug onthe other bed

10

Pamela

1 Feb 2025

·

Stayed 1 night

Clean with nice amenities. Friendly staff. Room looked welcoming and clean. Bed was comfortable. Will book here again.

8

Melissa

4 Aug 2024

·

Stayed 1 night

Nice stay. Bed super comfortable. Couch unusable. Room smelled like old cigarettes. Rug old and gross with burn marks. Change those things and it would be 5 stars on all.

10

Robert

21 Nov 2025

·

Stayed 2 nights

clean room and bathroom. Safe in the room was a pleasant surprise, good breakfast and pleasant staff

10

Barbara

28 Nov 2025

·

Stayed 1 night

Room was spotless with dove essentials for hygiene, love the amenities. Breakfast was amazing and the staff was very friendly and helpful. The only problem was the pool, the bottom needs to be resurfaced because it looks like it’s dirty, although the kids had a blast in it, that would be the only suggestion.

10

David

7 Jan 2025

·

Stayed 4 nights

The building was clean, the lobby staff were always cordial, and the bed was comfortable.

10

Edward

18 Mar 2023

·

Stayed 1 night

The hotel was nice but there were burns in the carpet and the shower had hairs on the shower wall.

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Rooms

Rooms are generally spacious and comfortable with soft beds, and some have updated bathrooms. However, guests report occasional maintenance and wear, odors, low water pressure, temperature-control quirks, and noise near elevators or mechanical areas.

Related guest reviews

4

Jim

6 Nov 2025

·

Stayed 1 night

Staff was fine. Room was right next to the elevator. Noisy all night. Should have asked for a different room, but I was too damn tired from driving all day.

10

Kerri

18 Jun 2025

·

Stayed 1 night

Room was clean with newly updated bathroom. Very easy and convenient.

10

Holly

3 Nov 2025

·

Stayed 2 nights

The room was nice & clean. It was very spacious. The lobby & breakfast area was nice. The staff was very friendly.

8

DEB

12 May 2025

·

Stayed 1 night

It’s ok. The water pressure isn’t great but everything else is ok

6

Stacey

30 Nov 2024

·

Stayed 2 nights

Hot breakfast was amazing! Rooms could use some TLC- broken curtains, broken tile in bathroom etc… Beds very comfy!

10

LeRoy

1 Apr 2025

·

Stayed 1 night

The property was well maintained and had nice big room.

8

Melissa

4 Aug 2024

·

Stayed 1 night

Nice stay. Bed super comfortable. Couch unusable. Room smelled like old cigarettes. Rug old and gross with burn marks. Change those things and it would be 5 stars on all.

10

Aaron

9 Mar 2025

·

Stayed 1 night

This was a great stay with the king bed the room had a lot of space for luggage and to move around. The bed was one if the comfiest I have slept on. I would definitely recommend this hotel and will be booking again here when back in the area.

10

Diane

8 Dec 2024

·

Stayed 1 night

My husband and I have stayed at quite a few Hotels in this price range. but we were pleasantly surprised by the sheer size of room 207. It was so open and inviting. It was clean and quiet. While I didn’t venture too far out of the room, my husband did. The staff was friendly, courteous and went out of their way to insure we were happy. It’s sometimes in the little things that we draw our conclusions. But, everything was great! I cannot tell you the last time we have stayed at a Holiday Inn or any Hotel that everything was so good.

6

Harry

17 Apr 2025

·

Stayed 2 nights

Unfortunately the room I stayed in must’ve been directly below some mechanical equipment on the roof. Very hard to sleep with that sound all night. Only reason I even booked the hotel room was to get a decent amount of sleep. That didn’t go so well.

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Service

Staff are widely praised as friendly, welcoming, and attentive, especially at breakfast; check-in is often smooth. Some guests cite inconsistent front-desk professionalism and early or missed housekeeping requests.

Related guest reviews

6

Robert

30 Jul 2023

·

Stayed 4 nights

the staff packed up front and we had to walk from the back of the Hotel. some of the evening staff was not friendly or helpful. I would be hard press to stay again.

10

Eric

24 Aug 2025

·

Stayed 1 night

We were just there overnight, but everything was very clean and efficient. Staff at check-in and check-out were friendly and efficient. Included breakfast and service was also very good - we were asked a couple of times by different people if we needed anything.

6

Corey

8 Aug 2024

·

Stayed 1 night

The front desk clerk at check in was rude and confusing.

10

Kristin

18 Apr 2025

·

Stayed 3 nights

The staff were professional and great! The front desk staff was always attentive and friendly. The food service staff was always helpful and friendly.

4

Jimmy

20 Feb 2024

·

Stayed 2 nights

The check in clerk was disrespectful and rude to me. She would not look me in the eye. Speaking very low I could not hear her as ifvsge did not want to be at work. The 1st room was freezing.and thermostat was not working I called the front desk and she said she would send maintenance but after 15 minutes I went to front desk and requested another room away fromelevator. She was hesitant stating she has rooms sold out. She stated you going back to the first room I gave you!

10

Patricia

24 Aug 2025

·

Stayed 1 night

It was an awesome stay. The staff was so friendly and courteous towards my family. Would recommend this location 👌 👍

4

Eric

20 Jul 2025

·

Stayed 2 nights

My reservation was cancelled prior to check in. The person working at the front desk couldn’t tell me why. I had to press the issue and negotiate a rate for a room with one bed and I needed two beds. Hotel staff was trying to send me to another town to stay at another hotel as a solution for their mistake.

10

Salley

30 May 2024

·

Stayed 2 nights

The front desk was great. The dining room was great. The service cleanliness was great.

10

Allan

20 Oct 2025

·

Stayed 1 night

Hotel reception staff was amazing, Polite and professional. Room was clean from beds, floor, to shower. The breakfast was top of the line..Delicious. The Hostess, Ms. Doris, was the kindness and sweetest person you'd want to meet. She made sure your breakfast meal and experience was to your likeing. We had a wonderful stay. Looking forward to making this trip again and again....

10

Rosaira

25 Nov 2023

·

Stayed 1 night

Easy check in. Breakfast was great. Only thing I didn’t like was the housekeeping constantly knocking on our door. They knocked 4 times way earlier than check out time asking if we were leaving of staying

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Location

Convenient just off I-20 and close to Fort Gordon, restaurants, shopping, and major routes, while generally quiet. Several guests also felt the area was safe.

Related guest reviews

10

Teresita

4 Jan 2025

·

Stayed 1 night

Great place for us staying overnight visiting son on base. Clean, safe, and great customer service! Highly recommend!

10

Suzanne

4 May 2023

·

Stayed 1 night

Easy access to I 20, very quiet - no highway noise. Lots of places to eat; convenient to shopping areas. Breakfast bar and evening bar to meet fellow travelers.

10

Danna

23 Jun 2024

·

Stayed 1 night

This was our fourth stay at this hotel. We've always been pleased with the size of the room and the comfortable beds. Breakfast is better than most hotel fare. They offer table service for your coffee and juices plus the buffet. It's conveniently located, close to I-20, but in a very quiet area.

8

john

11 May 2024

·

Stayed 3 nights

The hotel is right next to RT 20 very easy to get to. It was clean & staff was very nice

10

Teressa

1 Sept 2025

·

Stayed 1 night

Easy check in off I-20 and Ft. Gordon

10

PHILIP

8 Feb 2023

·

Stayed 1 night

Great location

8

Marvin

23 Jun 2025

·

Stayed 2 nights

The property is centrally located to many places and to where i needed to go. Very spacious rooms for an affordable rate

10

E Ray

26 Dec 2024

·

Stayed 1 night

Modern and very clean, bed was very comfortable. Hot breakfast was great, location very convenient off the highway and price was reasonable.

10

Katherine

3 Dec 2023

·

Stayed 1 night

I was immediately greeted with amazing customer service . Both of the ladies working were wonderful. The property and the room were very clean . The room was spacious. The hotel is only ten minutes from many great food choices and shopping opportunities. It is also close to the highway for easy access. The hotel has a restaurant with bar. The hotel does feature an indoor pool great for kids .

10

Mark

29 Aug 2024

·

Stayed 2 nights

Good place to stay, not too far from Eisenhower

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Dining

Breakfast is a standout with hot, varied options and attentive staff, frequently described as excellent. The on-site bar/restaurant and evening options are appreciated, though a few report limited menus or occasional organization/timing issues.

Related guest reviews

8

athena

5 Dec 2023

·

Stayed 1 night

Expedia sold me a room that did not exist. Dinner staff great breakfast not recovered quickly and not attentive.

10

Scott

30 Oct 2024

·

Stayed 1 night

We got in late after a long drive, and we were pleasantly surprised that the hotel restaurant was open late. We had salads with grilled chicken that were large and delicious. The bartender was great! The free breakfast the next morning was great, too. Our room was clean and comfortable.

10

Ashley

16 Jan 2025

·

Stayed 2 nights

The staff were welcoming and really kind. Breakfast was above-standard and really nice. Even with to-go boxes if you couldn’t stay and eat. I’ll be staying here again for sure.

10

Danna

30 Jun 2025

·

Stayed 1 night

A favorite in the Augusta area! Feels like coming back to old friends.The breakfast is great! Cheesy grits, real scrambled eggs, crispy bacon, scones, fruit cups and the good yogurt. Great toppings for the eggs, grilled red peppers, tomatoes, onions, etc. A quiet area, but close to I-20.

8

Vanessa

6 Aug 2024

·

Stayed 2 nights

The breakfast area was unorganized. Coffee station on other side of breakfast area.. you have to go to the bar for juices and water etc. Food items was not out at the time it should have opened… poor planning.

10

Keith

22 Dec 2024

·

Stayed 2 nights

The staff were very professional and very courteous. We enjoyed the accommodations and the the two nights we stayed. We loved the breakfast buffet in the morning, so much to choose from. We also got to have a drink at the bar and order from the menu in the restaurant on-site. Noticed a lot of items were not available on the menu but what we ordered made up for it. We will be back in six months

8

Lenore

3 Sept 2024

·

Stayed 1 night

The room was clean and very spacious. The beds were comfortable and sheets so soft. Breakfast was normal hotel fare, but what made it really nice was the service. You get your food and then are served all your drinks in a nice area by very friendly staff. The evening bar had good prices on food and drinks.

10

Robert

21 Nov 2025

·

Stayed 2 nights

clean room and bathroom. Safe in the room was a pleasant surprise, good breakfast and pleasant staff

10

Barbara

28 Nov 2025

·

Stayed 1 night

Room was spotless with dove essentials for hygiene, love the amenities. Breakfast was amazing and the staff was very friendly and helpful. The only problem was the pool, the bottom needs to be resurfaced because it looks like it’s dirty, although the kids had a blast in it, that would be the only suggestion.

10

Carolie

4 Jun 2025

·

Stayed 1 night

Easy check in with friendly staff. Room was clean and the beds were comfortable. The buffet breakfast is better than the typical standard fare.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $108	2 $107	3 $108	4 $118	5 $120	6 $118	7 $126
8 $115	9 $121	10 $127	11 $140	12 $131	13 $149	14 $189
15 $128	16 $167	17 $185	18 $184	19 $146	20 $128	21 $129
22 $108	23 $105	24 $108	25 $111	26 $112	27 $105	28 $102
29 $99	30 $107

Holiday Inn Augusta West I-20 by IHG

Prices for Holiday Inn Augusta West I-20 by IHG

Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed, Accessible (Communications)

Standard Room, 1 King Bed, Accessible (Accessible Tub)

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds

Standard Room

Suite, 2 Bedrooms

Standard Room, 2 Double Beds, Accessible (Accessible Tub)

Guest reviews of Holiday Inn Augusta West I-20 by IHG

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

FAQs about Holiday Inn Augusta West I-20 by IHG

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24
25	26	27	28	29	30 $120	31 $107