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Collection O Faisano Boutique Luxury Hotel, Tulum Beach

From

US$39

/ night

Collection O Faisano Boutique Luxury Hotel, Tulum Beach - Image 1

Collection O Faisano Boutique Luxury Hotel, Tulum Beach - Room

Collection O Faisano Boutique Luxury Hotel, Tulum Beach - Room

Collection O Faisano Boutique Luxury Hotel, Tulum Beach - Pool

Collection O Faisano Boutique Luxury Hotel, Tulum Beach - Bathroom

Select dates to see prices and availability

From

US$39

/ night

About this property

Take advantage of recreation opportunities including cooking classes and a hot tub. Additional features at this hotel include complimentary wireless internet access, concierge services, and bike parking. Guests can get to nearby shops on th...

Amenities

Take advantage of recreation opportunities including cooking classes and a hot tub. Additional features at this hotel include complimentary wireless internet access, concierge services, and bike parking. Guests can get to nearby shops on the shuttle (surcharge).

Business amenities

Featured amenities include express check-out, a 24-hour front desk, and multilingual staff. For a surcharge, guests may use a shuttle from the airport to the hotel (available 24 hours) and a ferry terminal shuttle.

Dining

Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. Relax with your favorite drink at the bar/lounge or the poolside bar. Continental breakfasts are available daily from 8:00 AM to 11:00 AM for a fee.

Rooms

Make yourself at home in one of the 24 air-conditioned rooms featuring minibars and Smart televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as desks and separate sitting areas.

Location

With a stay at Collection O Faisano Boutique Hotel, Spa, Transportation, Rentals & Tours, Tulum, you'll be centrally located in Tulum, a 4-minute drive from Tulum National Park and 8 minutes from Tulum Mayan Ruins. This hotel is 2.9 mi (4.7 km) from Tulum Beach and 3.7 mi (6 km) from Playa Paraiso.

What's nearby

Dos Aguas Park(1.1 Miles)
Jaguar Park(1.3 Miles)
Hospital de Tulum(1.3 Miles)
Hunab Lifestyle Center(1.5 Miles)
Holistika Art Walk(1.8 Miles)
SFER IK(2.2 Miles)
Acceso al Parque Jaguar(2.3 Miles)
Tulum National Park(2.3 Miles)
Jaguar Viewpoint Tulum(2.4 Miles)
Tulum Beach(2.9 Miles)
Cenote Calavera(2.9 Miles)
Las Palmas Public Beach(3.2 Miles)
Cenote Cristal(3.5 Miles)
Tulum Tower(3.5 Miles)
Temple of Doom(3.7 Miles)
The preferred airport for Collection O Faisano Boutique Hotel, Spa, Transportation, Rentals & Tours, Tulum is Tulum Intl. Airport (TQO)(26.5 Miles)

Location

Circuito Yaax 04 Aldea Zama Premium, Zama, Tulum, Tulum, Quintana Roo, Mexico

Dos Aguas Park (1.1 Miles)

Jaguar Park (1.3 Miles)

Hospital de Tulum (1.3 Miles)

Hunab Lifestyle Center (1.5 Miles)

Holistika Art Walk (1.8 Miles)

SFER IK (2.2 Miles)

More location info

Room options

12

Deluxe Queen Double with Patio and Mini Pool

Room details

2 Large Double Beds

Sleeps 4

366 ft²

Air Conditioning

Wi-Fi (Free)

Separate Living Room

8

Classic Queen Double Room

Room details

2 Double Beds

Sleeps 4

495 ft²

Air Conditioning

Wi-Fi (Free)

Separate Living Room

5

Luxury Suite with Private Jacuzzi and Patio

Room details

1 Extra-Large Double Bed

Sleeps 2

355 ft²

Air Conditioning

Wi-Fi (Free)

Separate Living Room

24

Deluxe King with Patio and Mini Pool

Room details

1 Large Double Bed

Sleeps 2

646 ft²

Air Conditioning

Wi-Fi (Free)

Separate Living Room

8

Superior Room with Pool Access

Room details

1 Extra-Large Double Bed

Sleeps 2

635 ft²

Air Conditioning

Wi-Fi (Free)

Separate Living Room

Guest reviews of Collection O Faisano Boutique Luxury Hotel, Tulum Beach

8.4

Very good

Based on 216 verified reviews

What guests think

AI-generated summary based on recent guest reviews

Across reviews of Collection O Faisano Boutique Luxury Hotel, Tulum Beach, guests often praise friendly, helpful staff and a relaxing pool setting, while noting a quiet residential location that can be hard to find and may require transport.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

What guests think

Across reviews of Collection O Faisano Boutique Luxury Hotel, Tulum Beach, guests often praise friendly, helpful staff and a relaxing pool setting, while noting a quiet residential location that can be hard to find and may require transport.

Rooms are modern and comfortable, with some featuring private plunge pools and pool views. Breakfast is generally tasty, though several reviews cite slow service, limited availability, or confusion about whether it is included, and there is no full restaurant on site. Parking is limited, and a few guests reported AC problems, open bathroom designs that reduce privacy, and occasional billing discrepancies or extra housekeeping fees. Expect a quiet, good value base with warm service and some quirks to consider.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Guests highlight a beautiful pool and pleasant outdoor areas, though some note the water can be too cold. Parking is limited.

Related guest reviews

10

Pratiksha

29 Nov 2025

·

Stayed 1 night

We had a very comfortable experience staying here. The room was spacious enough for us, and the facilities provided were great. I'm really happy that I choose this property.

We had a very comfortable experience staying here. The room was spacious enough for us, and the facilities provided were great. I'm really happy that I choose this property.

10

Jasmine

28 Jul 2025

·

Stayed 2 nights

Great experience and beautiful hotel within the local community. Pool was relaxing and the room was superb. I left my phone on the shuttle on the way to the location and John helped me get it back. What a trip saver! Highly recommend.

Great experience and beautiful hotel within the local community. Pool was relaxing and the room was superb. I left my phone on the shuttle on the way to the location and John helped me get it back. What a trip saver! Highly recommend.

8

Celina

8 Aug 2023

·

Stayed 4 nights

Buenas instalaciones, construcciones al alrededor, poco estacionamiento. Excelente atención por el personal.

Buenas instalaciones, construcciones al alrededor, poco estacionamiento. Excelente atención por el personal.

8

José Ignacio

27 May 2024

·

Stayed 2 nights

Buenas instalaciones

Buenas instalaciones

8

Séverine

26 Jan 2025

·

Stayed 6 nights

Nous avons passé 6 nuits, chambre propre joliment décoré, grande double douche et double vasque. Chambre spacieuse avec vue piscine, terrasse avec chaises longues. Très belle piscine à débordement. Petit déjeuner bien avec plusieurs choix. Personnel plutôt agréable. Seulement 2 places de parking. Quartier résidentiel, seul bémol chiens qui aboient mais hélas c’est partout. Quelques restaurants dans le quartier et plusieurs supérettes. Hélas le temps n’était pas avec nous, nous n’avons pas pu profiter de la piscine, on a été plusieurs jours mauvais temps

Nous avons passé 6 nuits, chambre propre joliment décoré, grande double douche et double vasque. Chambre spacieuse avec vue piscine, terrasse avec chaises longues. Très belle piscine à débordement. Petit déjeuner bien avec plusieurs choix. Personnel plutôt agréable. Seulement 2 places de parking. Quartier résidentiel, seul bémol chiens qui aboient mais hélas c’est partout. Quelques restaurants dans le quartier et plusieurs supérettes. Hélas le temps n’était pas avec nous, nous n’avons pas pu profiter de la piscine, on a été plusieurs jours mauvais temps

10

alexandra

25 Nov 2025

·

Stayed 1 night

Staff was great, very helpful. Beautiful outside space and pool

Staff was great, very helpful. Beautiful outside space and pool

8

frédéric

14 Aug 2025

·

Stayed 4 nights

Nous disposions d'une très belle chambre avec mini piscine. Literie très confortable. Chambre spacieuse et moderne. La piscine est top. Il faut absolument disposer d'un moyen de transport car l'hôtel est dans la zone hôtelière, où il n'y a vraiment pas grand chose. Point négatif de cet hôtel : le petit déjeuner. Service très très long et beaucoup de plats proposées dans la carte nous ont été refusés (à priori par manque d'ingrédients !!). Mieux vaut donc aller petit déjeuner ailleurs.

Nous disposions d'une très belle chambre avec mini piscine. Literie très confortable. Chambre spacieuse et moderne. La piscine est top. Il faut absolument disposer d'un moyen de transport car l'hôtel est dans la zone hôtelière, où il n'y a vraiment pas grand chose. Point négatif de cet hôtel : le petit déjeuner. Service très très long et beaucoup de plats proposées dans la carte nous ont été refusés (à priori par manque d'ingrédients !!). Mieux vaut donc aller petit déjeuner ailleurs.

6

bruna

18 Feb 2026

·

Stayed 2 nights

A localização era boa, mas as instalações eram medianas. O quarto não estava tão limpo e a piscina era muito gelada, nem conseguimos usar.

A localização era boa, mas as instalações eram medianas. O quarto não estava tão limpo e a piscina era muito gelada, nem conseguimos usar.

10

Hermela Matios

23 Aug 2025

·

Stayed 6 nights

We came as a group and had a really nice stay. Everything was clean and nice environment. It’s very cheap and safe. The staff were very kind and friendly, even the people that stayed there. I would 100% book here again for a trip back to tulum. The view waking up to the pool was wonderful. Couldn’t recommend this place enough!! I have never left a review but this place was really nice

We came as a group and had a really nice stay. Everything was clean and nice environment. It’s very cheap and safe. The staff were very kind and friendly, even the people that stayed there. I would 100% book here again for a trip back to tulum. The view waking up to the pool was wonderful. Couldn’t recommend this place enough!! I have never left a review but this place was really nice

8

JOSE LUIS FERNANDEZ

11 Aug 2023

·

Stayed 1 night

Este hotel esta casi nuevo, Agosto 2023. Las habitaciones limpias, el personal amable. En instalaciones casi perfecto, solo que el área de la regadera no tiene puerta o cortina, y para familias es complicada esta situación, favor -administradores de este hotel- consideren este comentario. La ubicación del hotel esta muy complicada, se encuentra hasta el final de un complejo residencial, que, sin la ayuda de Google maps no hubiéramos llegado. No aceptan tarjetas mexicanas para la reservación y al llegar al hotel tienes que pagar. Después se duplicaron los pagos. Necesitan mejorar su sistema. Pero es muy recomendable hotel.

Este hotel esta casi nuevo, Agosto 2023. Las habitaciones limpias, el personal amable. En instalaciones casi perfecto, solo que el área de la regadera no tiene puerta o cortina, y para familias es complicada esta situación, favor -administradores de este hotel- consideren este comentario. La ubicación del hotel esta muy complicada, se encuentra hasta el final de un complejo residencial, que, sin la ayuda de Google maps no hubiéramos llegado. No aceptan tarjetas mexicanas para la reservación y al llegar al hotel tienes que pagar. Después se duplicaron los pagos. Necesitan mejorar su sistema. Pero es muy recomendable hotel.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Many reviews describe clean rooms and tidy grounds, but some mention lapses and maintenance issues. A housekeeping fee for room cleaning was also noted.

Related guest reviews

10

Guillermo

28 Dec 2025

·

Stayed 4 nights

El lugar está en una buena zona, el personal muy amable , el desayuno súper rico! Habitaciones muy limpias y agradables ! Volveremos

El lugar está en una buena zona, el personal muy amable , el desayuno súper rico! Habitaciones muy limpias y agradables ! Volveremos

10

ROSA

22 Jun 2025

·

Stayed 7 nights

Very nice and clean.

Very nice and clean.

8

Sharon

23 Apr 2025

·

Stayed 4 nights

The hotel was in a safe and quiet neighborhood. The breakfast was good. The staff was friendly and helpful. The room was very clean and has everything you need in it. Would definitely stay a next time if I happen to visit Tulum.

The hotel was in a safe and quiet neighborhood. The breakfast was good. The staff was friendly and helpful. The room was very clean and has everything you need in it. Would definitely stay a next time if I happen to visit Tulum.

10

Ilse de la

4 Feb 2025

·

Stayed 2 nights

Excelente atencion de John en general todo el personal muy amable, las instalaciones son muy lindas y la habitacion muy amplia y limpia recomiendo mucho!

Excelente atencion de John en general todo el personal muy amable, las instalaciones son muy lindas y la habitacion muy amplia y limpia recomiendo mucho!

2

Samuel

19 Feb 2026

·

Stayed 5 nights

O hotel está com selo de “CLAUSURADO” na porta. Ficamos somente a primeira noite por falta de outra opção. Além disso, está mal cuidado, precisando de varios reparos básicos. Janela do banheiro dá vista para vizinho ao lado ver enquanto toma banho, tivemos de por uma toalha para cobrir. O ralo do banheiro não funcionava. A area externa estava descuidada e mal limpa, inclusive a “banheira” tinha agua acumulada, provavelmente de outro hospede. Ainda estou aguardando Hotels.com me estornar, e seguem enrolando. Mas resumindo, fujam desta hospedagem.

O hotel está com selo de “CLAUSURADO” na porta. Ficamos somente a primeira noite por falta de outra opção. Além disso, está mal cuidado, precisando de varios reparos básicos. Janela do banheiro dá vista para vizinho ao lado ver enquanto toma banho, tivemos de por uma toalha para cobrir. O ralo do banheiro não funcionava. A area externa estava descuidada e mal limpa, inclusive a “banheira” tinha agua acumulada, provavelmente de outro hospede. Ainda estou aguardando Hotels.com me estornar, e seguem enrolando. Mas resumindo, fujam desta hospedagem.

8

Daniel

21 Aug 2023

·

Stayed 2 nights

La limpieza de la habitación tiene costo extra

La limpieza de la habitación tiene costo extra

8

Jaime

9 Feb 2026

·

Stayed 1 night

Property was beautiful, peaceful, clean, and the staff was friendly. My only complaint would be a discrepancy between what is displayed on Hotels.com and what the hotel stated about free breakfast. Could be an error on hotels.com, or the hotel not honoring what was advertising, but it's hard to know for sure. Either way, it should be more clear. I'd like to give more than 4 stars, but less than 5; however, that option is not available.

Property was beautiful, peaceful, clean, and the staff was friendly. My only complaint would be a discrepancy between what is displayed on Hotels.com and what the hotel stated about free breakfast. Could be an error on hotels.com, or the hotel not honoring what was advertising, but it's hard to know for sure. Either way, it should be more clear. I'd like to give more than 4 stars, but less than 5; however, that option is not available.

6

bruna

18 Feb 2026

·

Stayed 2 nights

A localização era boa, mas as instalações eram medianas. O quarto não estava tão limpo e a piscina era muito gelada, nem conseguimos usar.

A localização era boa, mas as instalações eram medianas. O quarto não estava tão limpo e a piscina era muito gelada, nem conseguimos usar.

10

Hermela Matios

23 Aug 2025

·

Stayed 6 nights

We came as a group and had a really nice stay. Everything was clean and nice environment. It’s very cheap and safe. The staff were very kind and friendly, even the people that stayed there. I would 100% book here again for a trip back to tulum. The view waking up to the pool was wonderful. Couldn’t recommend this place enough!! I have never left a review but this place was really nice

We came as a group and had a really nice stay. Everything was clean and nice environment. It’s very cheap and safe. The staff were very kind and friendly, even the people that stayed there. I would 100% book here again for a trip back to tulum. The view waking up to the pool was wonderful. Couldn’t recommend this place enough!! I have never left a review but this place was really nice

10

Catherine

30 Jul 2023

·

Stayed 1 night

Muy bonita propiedad, limpia y cómoda. El personal fue muy amable.

Muy bonita propiedad, limpia y cómoda. El personal fue muy amable.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are modern and comfortable, with some featuring private plunge pools and pool views. Several guests mention small layouts, AC problems, and open bathroom designs that reduce privacy.

Related guest reviews

10

Sharon

2 Aug 2025

·

Stayed 1 night

I had a small private pool in my room which was great

I had a small private pool in my room which was great

10

Guillaume

10 Aug 2025

·

Stayed 2 nights

Acceuil excellent, cadre agréable, literie parfaite.

Acceuil excellent, cadre agréable, literie parfaite.

10

Pratiksha

29 Nov 2025

·

Stayed 1 night

We had a very comfortable experience staying here. The room was spacious enough for us, and the facilities provided were great. I'm really happy that I choose this property.

We had a very comfortable experience staying here. The room was spacious enough for us, and the facilities provided were great. I'm really happy that I choose this property.

8

Arto

19 Aug 2024

·

Stayed 4 nights

The room was amazing with the exception of the bathroom not having AC!! The back wall was open so there was a lot of mosquitos and we would have to spray bug repellent so we could use it and not get bit up. The only day we decided to have use the free breakfast.. All we wanted was the coffee and juice and when I asked the guy if I could have another cup of watermelon juice, even though we didn't eat anything. He told me I couldn't, that it was one per customer. Then when he saw I made a face. He decided I could have one, but would charge me. Which I don't mind. But tell me that first instead of saying no. or consider I didn't get a meal and just give me another cup.

The room was amazing with the exception of the bathroom not having AC!! The back wall was open so there was a lot of mosquitos and we would have to spray bug repellent so we could use it and not get bit up. The only day we decided to have use the free breakfast.. All we wanted was the coffee and juice and when I asked the guy if I could have another cup of watermelon juice, even though we didn't eat anything. He told me I couldn't, that it was one per customer. Then when he saw I made a face. He decided I could have one, but would charge me. Which I don't mind. But tell me that first instead of saying no. or consider I didn't get a meal and just give me another cup.

10

Jasmine

28 Jul 2025

·

Stayed 2 nights

Great experience and beautiful hotel within the local community. Pool was relaxing and the room was superb. I left my phone on the shuttle on the way to the location and John helped me get it back. What a trip saver! Highly recommend.

Great experience and beautiful hotel within the local community. Pool was relaxing and the room was superb. I left my phone on the shuttle on the way to the location and John helped me get it back. What a trip saver! Highly recommend.

10

DIego

22 Aug 2023

·

Stayed 1 night

Los cuartos son más pequeños de lo que esperaba, pero es un lugar muy bokito

Los cuartos son más pequeños de lo que esperaba, pero es un lugar muy bokito

8

Séverine

26 Jan 2025

·

Stayed 6 nights

Nous avons passé 6 nuits, chambre propre joliment décoré, grande double douche et double vasque. Chambre spacieuse avec vue piscine, terrasse avec chaises longues. Très belle piscine à débordement. Petit déjeuner bien avec plusieurs choix. Personnel plutôt agréable. Seulement 2 places de parking. Quartier résidentiel, seul bémol chiens qui aboient mais hélas c’est partout. Quelques restaurants dans le quartier et plusieurs supérettes. Hélas le temps n’était pas avec nous, nous n’avons pas pu profiter de la piscine, on a été plusieurs jours mauvais temps

Nous avons passé 6 nuits, chambre propre joliment décoré, grande double douche et double vasque. Chambre spacieuse avec vue piscine, terrasse avec chaises longues. Très belle piscine à débordement. Petit déjeuner bien avec plusieurs choix. Personnel plutôt agréable. Seulement 2 places de parking. Quartier résidentiel, seul bémol chiens qui aboient mais hélas c’est partout. Quelques restaurants dans le quartier et plusieurs supérettes. Hélas le temps n’était pas avec nous, nous n’avons pas pu profiter de la piscine, on a été plusieurs jours mauvais temps

8

frédéric

14 Aug 2025

·

Stayed 4 nights

Nous disposions d'une très belle chambre avec mini piscine. Literie très confortable. Chambre spacieuse et moderne. La piscine est top. Il faut absolument disposer d'un moyen de transport car l'hôtel est dans la zone hôtelière, où il n'y a vraiment pas grand chose. Point négatif de cet hôtel : le petit déjeuner. Service très très long et beaucoup de plats proposées dans la carte nous ont été refusés (à priori par manque d'ingrédients !!). Mieux vaut donc aller petit déjeuner ailleurs.

Nous disposions d'une très belle chambre avec mini piscine. Literie très confortable. Chambre spacieuse et moderne. La piscine est top. Il faut absolument disposer d'un moyen de transport car l'hôtel est dans la zone hôtelière, où il n'y a vraiment pas grand chose. Point négatif de cet hôtel : le petit déjeuner. Service très très long et beaucoup de plats proposées dans la carte nous ont été refusés (à priori par manque d'ingrédients !!). Mieux vaut donc aller petit déjeuner ailleurs.

8

JOSE LUIS FERNANDEZ

11 Aug 2023

·

Stayed 1 night

Este hotel esta casi nuevo, Agosto 2023. Las habitaciones limpias, el personal amable. En instalaciones casi perfecto, solo que el área de la regadera no tiene puerta o cortina, y para familias es complicada esta situación, favor -administradores de este hotel- consideren este comentario. La ubicación del hotel esta muy complicada, se encuentra hasta el final de un complejo residencial, que, sin la ayuda de Google maps no hubiéramos llegado. No aceptan tarjetas mexicanas para la reservación y al llegar al hotel tienes que pagar. Después se duplicaron los pagos. Necesitan mejorar su sistema. Pero es muy recomendable hotel.

Este hotel esta casi nuevo, Agosto 2023. Las habitaciones limpias, el personal amable. En instalaciones casi perfecto, solo que el área de la regadera no tiene puerta o cortina, y para familias es complicada esta situación, favor -administradores de este hotel- consideren este comentario. La ubicación del hotel esta muy complicada, se encuentra hasta el final de un complejo residencial, que, sin la ayuda de Google maps no hubiéramos llegado. No aceptan tarjetas mexicanas para la reservación y al llegar al hotel tienes que pagar. Después se duplicaron los pagos. Necesitan mejorar su sistema. Pero es muy recomendable hotel.

8

Zabdi Anaheim

31 May 2024

·

Stayed 1 night

Todo muy bien excepto que el cuarto es muy pequeño y el aire acondicionado no enfriaba y hacía mucho ruido.

Todo muy bien excepto que el cuarto es muy pequeño y el aire acondicionado no enfriaba y hacía mucho ruido.

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AI-generated summary based on recent guest reviews

Service

Service is consistently friendly and very helpful, with staff going out of their way to assist. A few guests reported billing or tax discrepancies at checkout.

Related guest reviews

10

Ross

16 Feb 2025

·

Stayed 3 nights

We had the best experience at the this hotel. The staff were amazing and went the extra mile to help us out, they even fixed a curling iron. We will be back

We had the best experience at the this hotel. The staff were amazing and went the extra mile to help us out, they even fixed a curling iron. We will be back

10

Joyce

19 Apr 2025

·

Stayed 2 nights

I had a great experience at this hotel. Everything was very clean, and the staff was super friendly and attentive to every detail. They also have connections with transportation services, which was very convenient. Breakfast is by menu and really tasty. The hotel is quiet, and the area feels like a true getaway zone. I would definitely come back!

I had a great experience at this hotel. Everything was very clean, and the staff was super friendly and attentive to every detail. They also have connections with transportation services, which was very convenient. Breakfast is by menu and really tasty. The hotel is quiet, and the area feels like a true getaway zone. I would definitely come back!

8

Sharon

23 Apr 2025

·

Stayed 4 nights

The hotel was in a safe and quiet neighborhood. The breakfast was good. The staff was friendly and helpful. The room was very clean and has everything you need in it. Would definitely stay a next time if I happen to visit Tulum.

The hotel was in a safe and quiet neighborhood. The breakfast was good. The staff was friendly and helpful. The room was very clean and has everything you need in it. Would definitely stay a next time if I happen to visit Tulum.

10

Scott

24 Nov 2025

·

Stayed 3 nights

Staff is incredibly helpful, nice hotel especially given the price, with amazing breakfast. In a newer area which is much closer to beach. Will definitely be returning.

Staff is incredibly helpful, nice hotel especially given the price, with amazing breakfast. In a newer area which is much closer to beach. Will definitely be returning.

10

Nelson

17 Apr 2025

·

Stayed 4 nights

Excellent stay and definitely recommend staying here when in Tulum, Javier and John are excellent, very attentive and have great customer service. The hotel amenities are incredible, pools, room and breakfast was delicious.

Excellent stay and definitely recommend staying here when in Tulum, Javier and John are excellent, very attentive and have great customer service. The hotel amenities are incredible, pools, room and breakfast was delicious.

2

Dena

21 Jul 2025

·

Stayed 5 nights

Place sucked and we were overcharged in cash when we left . I

Place sucked and we were overcharged in cash when we left . I

10

Jasmine

28 Jul 2025

·

Stayed 2 nights

Great experience and beautiful hotel within the local community. Pool was relaxing and the room was superb. I left my phone on the shuttle on the way to the location and John helped me get it back. What a trip saver! Highly recommend.

Great experience and beautiful hotel within the local community. Pool was relaxing and the room was superb. I left my phone on the shuttle on the way to the location and John helped me get it back. What a trip saver! Highly recommend.

10

Amanda

29 May 2025

·

Stayed 1 night

Hotel lindo, limpo, check in fácil e bom atendimento. Javier nos preparou um café da manhã maravilhoso

Hotel lindo, limpo, check in fácil e bom atendimento. Javier nos preparou um café da manhã maravilhoso

10

J Antonio

24 Feb 2025

·

Stayed 4 nights

El servicio de las personas que trabajan ahí es excelente, se preocupan por ti en todos los sentidos y siempre tienen una buena recomendación para ti en actividades , lugares y restaurantes

El servicio de las personas que trabajan ahí es excelente, se preocupan por ti en todos los sentidos y siempre tienen una buena recomendación para ti en actividades , lugares y restaurantes

6

Roberto

23 May 2024

·

Stayed 1 night

They tax me a different amount of money in comparasion of HOTELS.com prices...

They tax me a different amount of money in comparasion of HOTELS.com prices...

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AI-generated summary based on recent guest reviews

Location

Set in a quiet, residential area that feels safe, but it can be hard to find and generally requires transport; not ideal for nightlife. Some restaurants and convenience stores are nearby.

Related guest reviews

8

Sharon

23 Apr 2025

·

Stayed 4 nights

The hotel was in a safe and quiet neighborhood. The breakfast was good. The staff was friendly and helpful. The room was very clean and has everything you need in it. Would definitely stay a next time if I happen to visit Tulum.

The hotel was in a safe and quiet neighborhood. The breakfast was good. The staff was friendly and helpful. The room was very clean and has everything you need in it. Would definitely stay a next time if I happen to visit Tulum.

10

Scott

24 Nov 2025

·

Stayed 3 nights

Staff is incredibly helpful, nice hotel especially given the price, with amazing breakfast. In a newer area which is much closer to beach. Will definitely be returning.

Staff is incredibly helpful, nice hotel especially given the price, with amazing breakfast. In a newer area which is much closer to beach. Will definitely be returning.

10

Paola

21 Jan 2024

·

Stayed 2 nights

Really good value for money. It doesn’t have a restaurant but it’s situated close to many. They do have really good breakfasts though. I recommend it.

Really good value for money. It doesn’t have a restaurant but it’s situated close to many. They do have really good breakfasts though. I recommend it.

8

Celina

8 Aug 2023

·

Stayed 4 nights

Buenas instalaciones, construcciones al alrededor, poco estacionamiento. Excelente atención por el personal.

Buenas instalaciones, construcciones al alrededor, poco estacionamiento. Excelente atención por el personal.

6

Aida

30 Nov 2025

·

Stayed 2 nights

La ubicación no es fácil de encontrar

La ubicación no es fácil de encontrar

8

Séverine

26 Jan 2025

·

Stayed 6 nights

Nous avons passé 6 nuits, chambre propre joliment décoré, grande double douche et double vasque. Chambre spacieuse avec vue piscine, terrasse avec chaises longues. Très belle piscine à débordement. Petit déjeuner bien avec plusieurs choix. Personnel plutôt agréable. Seulement 2 places de parking. Quartier résidentiel, seul bémol chiens qui aboient mais hélas c’est partout. Quelques restaurants dans le quartier et plusieurs supérettes. Hélas le temps n’était pas avec nous, nous n’avons pas pu profiter de la piscine, on a été plusieurs jours mauvais temps

Nous avons passé 6 nuits, chambre propre joliment décoré, grande double douche et double vasque. Chambre spacieuse avec vue piscine, terrasse avec chaises longues. Très belle piscine à débordement. Petit déjeuner bien avec plusieurs choix. Personnel plutôt agréable. Seulement 2 places de parking. Quartier résidentiel, seul bémol chiens qui aboient mais hélas c’est partout. Quelques restaurants dans le quartier et plusieurs supérettes. Hélas le temps n’était pas avec nous, nous n’avons pas pu profiter de la piscine, on a été plusieurs jours mauvais temps

8

frédéric

14 Aug 2025

·

Stayed 4 nights

Nous disposions d'une très belle chambre avec mini piscine. Literie très confortable. Chambre spacieuse et moderne. La piscine est top. Il faut absolument disposer d'un moyen de transport car l'hôtel est dans la zone hôtelière, où il n'y a vraiment pas grand chose. Point négatif de cet hôtel : le petit déjeuner. Service très très long et beaucoup de plats proposées dans la carte nous ont été refusés (à priori par manque d'ingrédients !!). Mieux vaut donc aller petit déjeuner ailleurs.

Nous disposions d'une très belle chambre avec mini piscine. Literie très confortable. Chambre spacieuse et moderne. La piscine est top. Il faut absolument disposer d'un moyen de transport car l'hôtel est dans la zone hôtelière, où il n'y a vraiment pas grand chose. Point négatif de cet hôtel : le petit déjeuner. Service très très long et beaucoup de plats proposées dans la carte nous ont été refusés (à priori par manque d'ingrédients !!). Mieux vaut donc aller petit déjeuner ailleurs.

8

JOSE LUIS FERNANDEZ

11 Aug 2023

·

Stayed 1 night

Este hotel esta casi nuevo, Agosto 2023. Las habitaciones limpias, el personal amable. En instalaciones casi perfecto, solo que el área de la regadera no tiene puerta o cortina, y para familias es complicada esta situación, favor -administradores de este hotel- consideren este comentario. La ubicación del hotel esta muy complicada, se encuentra hasta el final de un complejo residencial, que, sin la ayuda de Google maps no hubiéramos llegado. No aceptan tarjetas mexicanas para la reservación y al llegar al hotel tienes que pagar. Después se duplicaron los pagos. Necesitan mejorar su sistema. Pero es muy recomendable hotel.

Este hotel esta casi nuevo, Agosto 2023. Las habitaciones limpias, el personal amable. En instalaciones casi perfecto, solo que el área de la regadera no tiene puerta o cortina, y para familias es complicada esta situación, favor -administradores de este hotel- consideren este comentario. La ubicación del hotel esta muy complicada, se encuentra hasta el final de un complejo residencial, que, sin la ayuda de Google maps no hubiéramos llegado. No aceptan tarjetas mexicanas para la reservación y al llegar al hotel tienes que pagar. Después se duplicaron los pagos. Necesitan mejorar su sistema. Pero es muy recomendable hotel.

10

Carolina

1 Sept 2024

·

Stayed 6 nights

Nice hôtel! Staff very helpful and friendly! The hotel was perfect for a quiet time! If you’re looking for party or night life this isn’t the place or the area to go.

Nice hôtel! Staff very helpful and friendly! The hotel was perfect for a quiet time! If you’re looking for party or night life this isn’t the place or the area to go.

6

Dr. Henrik

17 Dec 2025

·

Stayed 1 night

Frukosten var färsk. Läget ok.

Frukosten var färsk. Läget ok.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is generally tasty with good options, but several guests experienced slow service, limited availability, or confusion about whether it is included. There is no full on-site restaurant.

Related guest reviews

10

Guillermo

28 Dec 2025

·

Stayed 4 nights

El lugar está en una buena zona, el personal muy amable , el desayuno súper rico! Habitaciones muy limpias y agradables ! Volveremos

El lugar está en una buena zona, el personal muy amable , el desayuno súper rico! Habitaciones muy limpias y agradables ! Volveremos

10

Joyce

19 Apr 2025

·

Stayed 2 nights

I had a great experience at this hotel. Everything was very clean, and the staff was super friendly and attentive to every detail. They also have connections with transportation services, which was very convenient. Breakfast is by menu and really tasty. The hotel is quiet, and the area feels like a true getaway zone. I would definitely come back!

I had a great experience at this hotel. Everything was very clean, and the staff was super friendly and attentive to every detail. They also have connections with transportation services, which was very convenient. Breakfast is by menu and really tasty. The hotel is quiet, and the area feels like a true getaway zone. I would definitely come back!

8

Sharon

23 Apr 2025

·

Stayed 4 nights

The hotel was in a safe and quiet neighborhood. The breakfast was good. The staff was friendly and helpful. The room was very clean and has everything you need in it. Would definitely stay a next time if I happen to visit Tulum.

The hotel was in a safe and quiet neighborhood. The breakfast was good. The staff was friendly and helpful. The room was very clean and has everything you need in it. Would definitely stay a next time if I happen to visit Tulum.

10

Scott

24 Nov 2025

·

Stayed 3 nights

Staff is incredibly helpful, nice hotel especially given the price, with amazing breakfast. In a newer area which is much closer to beach. Will definitely be returning.

Staff is incredibly helpful, nice hotel especially given the price, with amazing breakfast. In a newer area which is much closer to beach. Will definitely be returning.

10

Paola

21 Jan 2024

·

Stayed 2 nights

Really good value for money. It doesn’t have a restaurant but it’s situated close to many. They do have really good breakfasts though. I recommend it.

Really good value for money. It doesn’t have a restaurant but it’s situated close to many. They do have really good breakfasts though. I recommend it.

10

Nelson

17 Apr 2025

·

Stayed 4 nights

Excellent stay and definitely recommend staying here when in Tulum, Javier and John are excellent, very attentive and have great customer service. The hotel amenities are incredible, pools, room and breakfast was delicious.

Excellent stay and definitely recommend staying here when in Tulum, Javier and John are excellent, very attentive and have great customer service. The hotel amenities are incredible, pools, room and breakfast was delicious.

10

Amanda

29 May 2025

·

Stayed 1 night

Hotel lindo, limpo, check in fácil e bom atendimento. Javier nos preparou um café da manhã maravilhoso

Hotel lindo, limpo, check in fácil e bom atendimento. Javier nos preparou um café da manhã maravilhoso

8

Jaime

9 Feb 2026

·

Stayed 1 night

Property was beautiful, peaceful, clean, and the staff was friendly. My only complaint would be a discrepancy between what is displayed on Hotels.com and what the hotel stated about free breakfast. Could be an error on hotels.com, or the hotel not honoring what was advertising, but it's hard to know for sure. Either way, it should be more clear. I'd like to give more than 4 stars, but less than 5; however, that option is not available.

Property was beautiful, peaceful, clean, and the staff was friendly. My only complaint would be a discrepancy between what is displayed on Hotels.com and what the hotel stated about free breakfast. Could be an error on hotels.com, or the hotel not honoring what was advertising, but it's hard to know for sure. Either way, it should be more clear. I'd like to give more than 4 stars, but less than 5; however, that option is not available.

8

frédéric

14 Aug 2025

·

Stayed 4 nights

Nous disposions d'une très belle chambre avec mini piscine. Literie très confortable. Chambre spacieuse et moderne. La piscine est top. Il faut absolument disposer d'un moyen de transport car l'hôtel est dans la zone hôtelière, où il n'y a vraiment pas grand chose. Point négatif de cet hôtel : le petit déjeuner. Service très très long et beaucoup de plats proposées dans la carte nous ont été refusés (à priori par manque d'ingrédients !!). Mieux vaut donc aller petit déjeuner ailleurs.

Nous disposions d'une très belle chambre avec mini piscine. Literie très confortable. Chambre spacieuse et moderne. La piscine est top. Il faut absolument disposer d'un moyen de transport car l'hôtel est dans la zone hôtelière, où il n'y a vraiment pas grand chose. Point négatif de cet hôtel : le petit déjeuner. Service très très long et beaucoup de plats proposées dans la carte nous ont été refusés (à priori par manque d'ingrédients !!). Mieux vaut donc aller petit déjeuner ailleurs.

6

Dr. Henrik

17 Dec 2025

·

Stayed 1 night

Frukosten var färsk. Läget ok.

Frukosten var färsk. Läget ok.

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AI-generated summary based on recent guest reviews

10

Guillermo

14 Aug 2026

·

Stayed 1 night

The room was just as described with all the amenities. Air conditioning provided a nice cool room with sweaty weather outside.

The room was just as described with all the amenities. Air conditioning provided a nice cool room with sweaty weather outside.

6

Adam

26 May 2026

·

Stayed 3 nights

The property is clean and peaceful but, to be transparent, it didn’t match the advertisement. The staff is not uniformed and while kind/helpful, seemed transient. The AC was not on prior to arrival, there was a lot of plaster cracking and peeling above the shower head. No daily turn down or room cleaning, and the safe didn’t work. The ‘jacuzzi’ is just a stagnant mini pool and there is not an active bar, spa, or restaurant onsite. The pool lounge chair fabrics are torn. Many small details that make a difference made this seem like a property in decline. All said, it is in a nice location, and was an overall decent value and pleasant experience, but at this price point I’d choose differently next time.

The property is clean and peaceful but, to be transparent, it didn’t match the advertisement. The staff is not uniformed and while kind/helpful, seemed transient. The AC was not on prior to arrival, there was a lot of plaster cracking and peeling above the shower head. No daily turn down or room cleaning, and the safe didn’t work. The ‘jacuzzi’ is just a stagnant mini pool and there is not an active bar, spa, or restaurant onsite. The pool lounge chair fabrics are torn. Many small details that make a difference made this seem like a property in decline. All said, it is in a nice location, and was an overall decent value and pleasant experience, but at this price point I’d choose differently next time.

10

michael

25 May 2026

·

Stayed 1 night

The rooms are amazing. The staff go above and beyond, it's truly a must stay kinda place

The rooms are amazing. The staff go above and beyond, it's truly a must stay kinda place

10

Eilidh

7 May 2026

·

Stayed 1 night

Beautiful interiors and helpful staff made our stay so relaxing. Great place for couples to unwind and enjoy quality time.

Beautiful interiors and helpful staff made our stay so relaxing. Great place for couples to unwind and enjoy quality time.

10

Lan

7 May 2026

·

Stayed 1 night

The hotel location was perfect for my meetings. The room was clean and quiet and the staff was very helpful and professional. excellent stay for business travellers.

The hotel location was perfect for my meetings. The room was clean and quiet and the staff was very helpful and professional. excellent stay for business travellers.

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 00:00 to 00:00

Before 00:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs about Collection O Faisano Boutique Luxury Hotel, Tulum Beach

Is parking available at the property?

Parking is available on-site, but guests must contact the property in advance to reserve it. There are limited spaces, and both secured and uncovered parking options are offered.

What are the check-in and check-out times?

Check-in time is at 3:00 PM, and check-out time is at 12:00 PM. Early check-in and late check-out may be available upon request, but additional charges may apply.

Are airport shuttle services available?

Airport shuttle services are available for a surcharge of USD 87 per vehicle, accommodating up to 8 passengers. Guests must arrange the transfer at least 72 hours prior to arrival.

What accessibility features does the hotel offer?

The property features a stair-free path to the entrance, wheelchair-accessible parking, and limited wheelchair-accessible public areas, including the restaurant and pool. Additional accessibility features include a wheelchair-accessible concierge desk and public washroom.

Where is the hotel located in relation to key landmarks?

The hotel is centrally located in Tulum, just a 4-minute drive from Tulum National Park and 8 minutes from Tulum Mayan Ruins. It is approximately 2.9 miles (4.7 km) from Tulum Beach and 12.4 miles (19.9 km) from Xel-Há Park.

What are the policies for guests staying with children?

One child aged 3 years or younger can stay free when occupying the parent or guardian's room using existing bedding.

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Prices for upcoming dates

September 2026

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $33	18 $28	19 $30
20 $30	21 $30	22 $31	23 $30	24 $30	25 $30	26 $30
27 $30	28 $31	29 $30	30 $31

October 2026

Cheaper

Pricier

Average nightly price across deals, with taxes & fees.

Prices in USD for 2 guests, updated daily.