Royal Solaris Cancun - All Inclusive

The hotels, amenities and entertainment are good. The staff is nice and helpful. I loved the food and the fact that it is low on sodium.

Room had a beautiful ocean view and housekeeping did a great job each day. However we booked a room with jetted tub on balcony and the jets did not work. We called to ask for it to be fixed several times, each time they would act like they knew nothing about it and then finally after 2 receptionist conspired behind the wall of reception for 5 minutes, they came with a video on a cellphone of water in a tub and said ‘see it works, they can show you how to use it.’ We had a good laugh.. we don’t need someone to show us how to fill a tub and push a button. But what do you know.. we returned to our room later that day and it was actually fixed. The only thing good at the buffet was the Mexican coffee. Only able to get a reservation at the restaurants 2x in 5 days. Come to find out they make 2 of three available to guests at the sister resorts. And the times we did get in the tables were 80% empty. Not to mention the pool which was very over crowded (available to sister resorts as well) and impossible to get a lounge chair unless you go down the night before and throw a towel over them, which they say is against the rules yet EVERYONE dos it. We spent 7 hours at the pool one day and a row of chairs was held with someone stuff and never used, this needs to be fixed immediately. Did get some nice pictures but will not stay here again.

Great room Great service Friendly and helpful staff Majority speaks English Only issue I had was with food. They are trying to hard to please English speaking clients. Therefore they don’t have any authentic Mexican dishes. Food 6/10 Rest of the visit, amenities, service 9.5/10.

FOOD was a 3 out of 10. If you care at all about food don’t stay here. My husband got food poisoning from the buffet omelet and so missed a whole da at the beach. Buffet isn’t open certain days so you are left to the snack bar by the pool which is worse than Golden Corral. The hot food is gross, we only ate fruit, salads and bread. Drinks would make it to us when we were done eating. The outdoor pizzeria is decent but only open on certain days. Some days there was no coffee at the lounge/coffee bar area. BAR, only 1 bar and the line is usually long to wait for a drink. The blended drinks are the worst we have had. ATMOSPHERE was all about the pool party. So if you like to party at the pool then this is for you. They do a lot of activities for guests at pool area. BEACH was a 9/10. Clean, beautiful shallow area for swimming, boogie boarding, snorkeling. There are some large boulders at some of the shore line to break waves so you can’t swim there obviously. We stayed on the beach all day everyday. No waiters serve the beach area. No umbrellas or shade at beach just FYI. You have to grab and carry your chairs out to the beach. ROOM was very clean, we were on floor 1 facing the road/dock. Bathroom was nice, beds are good. We had a jacuzzi tub on our balcony which was nice. There is no conditioner in the shower supplies, only shampoo and soap. One night we awoke to hammering at 12:30am. We will not stay here again and DO NOT recommend.

Very fast and efficient check-in.