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Location
Located in Hakone (Sengokuhara), Hakone Highland Hotel is minutes from Venetian Glass Museum and Museum of the Little Prince
Parking
24-Hour Reception
Elevator / Lift
High-speed Internet
Concierge
Massage / Beauty Centre
Room details
2
Room details
12
Room details
Based on 119 verified reviews
Business
2%
Couple
30%
Family
51%
Group
10%
Solo
5%
AI-generated summary based on recent guest reviews
Highland draws travelers for its serene, wooded setting, standout onsen baths, and warm service, with many highlighting spacious rooms, beautiful gardens, and tasty meals, while noting dated decor in places and limited on-site dining options.
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What guests think
Highland draws travelers for its serene, wooded setting, standout onsen baths, and warm service, with many highlighting spacious rooms, beautiful gardens, and tasty meals, while noting dated decor in places and limited on-site dining options.
The quiet location is by a bus stop and near museums, and some guests walked to restaurants and convenience stores, though others felt eateries and transport were limited. A few reported minor room issues like weak in-room coolers, climate control quirks, or musty odors. Expect a peaceful, classic stay with attentive hospitality in a quiet setting.
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AI-generated summary based on recent guest reviews
Facilities
The onsen facilities, including indoor and outdoor baths and a jacuzzi, are a consistent highlight, and expansive gardens enhance the relaxing atmosphere. A few guests noted limited on-site vending or retail and no shuttle.
Related guest reviews
Reiko
Jan 30, 2025
·
Stayed 1 night
Sachiko
Aug 17, 2024
·
Stayed 1 night
Hernán
Apr 14, 2025
·
Stayed 2 nights
Hiroyuki
Aug 11, 2024
·
Stayed 1 night
??
Oct 24, 2023
·
Stayed 1 night
Yukari
Dec 30, 2023
·
Stayed 1 night
Sailesh
Oct 16, 2024
·
Stayed 2 nights
MISAHO
Nov 3, 2023
·
Stayed 1 night
Christy
Apr 4, 2023
·
Stayed 2 nights
Dekel
Apr 12, 2023
·
Stayed 2 nights
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AI-generated summary based on recent guest reviews
Cleanliness
Reviews commonly describe the property and baths as clean and well kept. A few mention dust or musty smells and some wear in areas like flooring or humidifiers.
Related guest reviews
masayo
Jul 4, 2024
·
Stayed 1 night
Scott
Jun 24, 2024
·
Stayed 1 night
Eliza
Apr 20, 2025
·
Stayed 2 nights
JOSEFA ANNA
Mar 26, 2024
·
Stayed 1 night
Manian
Mar 28, 2024
·
Stayed 1 night
Yosihisa
Feb 15, 2025
·
Stayed 1 night
ヨシコ
Feb 24, 2024
·
Stayed 1 night
MISAHO
Nov 3, 2023
·
Stayed 1 night
しのぶ
Jan 25, 2023
·
Stayed 1 night
YUKA
Nov 7, 2023
·
Stayed 1 night
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AI-generated summary based on recent guest reviews
Rooms
Rooms are generally spacious, quiet, and comfortable, though decor feels dated in places. Some guests reported weak in-room coolers or fridges and climate control or plumbing quirks.
Related guest reviews
ATSUKO
Nov 10, 2024
·
Stayed 1 night
akiko
Feb 28, 2024
·
Stayed 1 night
masayo
Jul 4, 2024
·
Stayed 1 night
まみこ
Apr 2, 2023
·
Stayed 1 night
JOSEFA ANNA
Mar 26, 2024
·
Stayed 1 night
Sailesh
Oct 16, 2024
·
Stayed 2 nights
SHUJI
Dec 9, 2024
·
Stayed 1 night
MARK
Jul 16, 2024
·
Stayed 2 nights
Dekel
Apr 12, 2023
·
Stayed 2 nights
tsuguo
Aug 17, 2024
·
Stayed 1 night
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AI-generated summary based on recent guest reviews
Service
Staff are consistently friendly, polite, and accommodating, including honoring requests and handling dietary needs. Occasional challenges included limited English for some staff and difficulty arranging taxis or a shuttle.
Related guest reviews
Kaoru
Oct 12, 2024
·
Stayed 1 night
???
Jan 27, 2024
·
Stayed 1 night
Kenneth
Dec 17, 2024
·
Stayed 1 night
HIROSHI
Jul 1, 2024
·
Stayed 1 night
Katsuya
Nov 25, 2023
·
Stayed 1 night
MIKIO
Nov 24, 2024
·
Stayed 1 night
MARK
Jul 16, 2024
·
Stayed 2 nights
JEFFREY
Nov 22, 2023
·
Stayed 2 nights
Sushil
Feb 3, 2025
·
Stayed 2 nights
ERI
Jul 31, 2023
·
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AI-generated summary based on recent guest reviews
Location
Set in a quiet, wooded area with a bus stop nearby and easy access to sights like the Hakone Glass Museum. Some found eateries limited or access less convenient, while others walked to restaurants and convenience stores.
Related guest reviews
Chun Ming Dominic
Jul 27, 2024
·
Stayed 2 nights
Reiko
Jan 30, 2025
·
Stayed 1 night
Chi Lun
Jan 7, 2024
·
Stayed 2 nights
Hernán
Apr 14, 2025
·
Stayed 2 nights
YUKA
Nov 24, 2023
·
Stayed 1 night
Bharath
Jun 3, 2023
·
Stayed 1 night
SHUJI
Dec 9, 2024
·
Stayed 1 night
Alan
Jul 9, 2024
·
Stayed 3 nights
Christy
Apr 4, 2023
·
Stayed 2 nights
YU REN
Feb 9, 2023
·
Stayed 2 nights
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AI-generated summary based on recent guest reviews
Dining
Food earns strong praise, from French fine dining to satisfying breakfasts, and staff can accommodate dietary restrictions. Some note the on-site option is mainly a single, expensive restaurant and lobby drinks can be pricey.
Related guest reviews
akiko
Feb 28, 2024
·
Stayed 1 night
Reiko
Jan 30, 2025
·
Stayed 1 night
Mizuki
Nov 16, 2024
·
Stayed 1 night
Scott
Jun 24, 2024
·
Stayed 1 night
Miyu
Jun 21, 2024
·
Stayed 6 nights
Eliza
Apr 20, 2025
·
Stayed 2 nights
Kenneth
Dec 17, 2024
·
Stayed 1 night
XIAOYING
Dec 31, 2024
·
Stayed 1 night
MARK
Jul 16, 2024
·
Stayed 2 nights
Christy
Apr 4, 2023
·
Stayed 2 nights
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AI-generated summary based on recent guest reviews
Yuko
Mar 14, 2023
·
Stayed 1 night
リュウイチ
Feb 20, 2023
·
Stayed 1 night
しのぶ
Jan 25, 2023
·
Stayed 1 night
Yes, free self-parking is available on-site.
Check-in is at 15:00 and check-out is at 12:00. Early or late check-in/check-out availability is not specified.
The hotel features an elevator/lift for ease of access. Additional accessibility features are not specified.
The hotel is located in Hakone (Sengokuhara), just minutes from the Venetian Glass Museum and the Museum of the Little Prince, and is within close proximity to the Lalique Museum Hakone and Choanji Temple.
Children are allowed to stay at the hotel, but the minimum age for free stay is not specified.
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Age Requirements
Minimum age to check in is 20 years old
Pets
Service animals are allowed;Service animals are exempt from fees/restrictions;Pets not allowed;
Front Desk Services
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Guests booked in Half Board rates must check-in by 8 PM to receive dinner. Meals and futons for children ages 0-3 are not included in the room rate.
Identification
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges;
Children And Extra Bed Policy
Extra-person charges may apply and vary depending on property policy; Crib (infant bed) fee: JPY 3000 per stay; Children 5 years old and younger stay free when occupying the parent or guardian's room, using existing bedding; No rollaway/extra beds available
Dining
At Hakone Highland Hotel, enjoy a satisfying meal at the restaurant. Quench your thirst with your favorite drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 7:30 AM to 9:30 AM for a fee.Fee for cooked-to-order breakfast: approximately JPY 3200 per person;
Mandatory Fees And Taxes
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
Popular amenities
Parking
24-Hour Reception
Elevator / Lift
High-speed Internet
Concierge
Massage / Beauty Centre
Services
Concierge
Elevator / Lift
24-Hour Reception
Meeting Rooms
Photocopier
Luggage Storage
Designated Smoking Area
Internet
High-speed Internet
Free Wi-Fi
Activities
Garden
General
Massage / Beauty Centre
Air Conditioned
Sauna
Mini Bar
Refrigerator
Hair Dryer
Massage
Vending Machines
Parking
Parking